Professional Communication
Practice Questions
Course Introduction
Professional Communication equips students with essential skills for effective oral and written communication in professional settings. The course explores key principles of business correspondence, report writing, presentations, and interpersonal communication. Students will develop strategies for tailoring messages to diverse audiences, managing workplace communication challenges, and utilizing digital tools for collaboration. Emphasis is placed on clarity, conciseness, cultural awareness, and ethical considerations, preparing students to convey information confidently and professionally across various organizational contexts.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Mickey Monus knew that his company Phar-Mor was destined for greatness; he, therefore, felt it was okay to manipulate the accounting records to show a profit instead of a loss to get the company through the rough times. Into what ethical trap did he fall?
A)Rationalization trap
B)Ends-justify-the-means trap
C)False necessity trap
D)Doctrine-of-relative filth trap
Answer: B
Q2) E-mail is rapidly becoming the preferred communication channel for online customer service.
A)True
B)False
Answer: False
Q3) To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.
A)True
B)False
Answer: True
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3
Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal
and Etiquette Skills
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Sample Questions
Q1) Virtual teams may be global or local.
A)True
B)False Answer: True
Q2) Most of us listen at about 75 percent efficiency.
A)True
B)False
Answer: False
Q3) A major problem with virtual meetings is that words and tone can be easily misinterpreted.
A)True
B)False
Answer: True
Q4) Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.
Answer: virtual
Q5) Rephrasing and summarizing a speaker's message in your own words is called __________.
Answer: paraphrasing
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) Saving face is the primary motivational factor in low-context cultures.
A)True
B)False
Answer: False
Q2) To improve tolerance of cultural differences, practice ____________________, which requires seeing the world through another's eyes.
Answer: empathy
Q3) Business communicators in low-context cultures, such as the United States and Germany, assume that messages must be explicit, and listeners rely exclusively on the written or spoken word.
A)True
B)False
Answer: True
Q4) The belief that one's own race is superior is known as
A)prototyping.
B)stereotyping.
C)ethnocentrism.
D)prejudice.
Answer: C
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) The process of communication begins when
A)a message is put into words.
B)the message is sent over a communication channel to the receiver.
C)the sender has an idea.
D)the receiver actually receives the message and decodes it.
Q2) Jorge is working on a sales brochure to promote a new product. Which of the following will Jorge do during the third phase of the writing process?
A)Anticipate how customers will react to the message.
B)Proofread the brochure carefully for correct spelling, grammar, and punctuation errors.
C)Conduct all necessary research to make sure that the brochure will meet his customers' needs.
D)Decide how to organize the brochure to make it most persuasive to his customers.
Q3) The primary purposes for sending business messages are typically to inform and to
Q4) During the analyzing part of the prewriting phase, you must first determine the ____________________ of your message.
Q5) Putting yourself in your reader's shoes is called ____________________.
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Page 6
Chapter 5: Organizing and Drafting Business Messages
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Sample Questions
Q1) The sentence James responded to the inquiry is an active-voice sentence in which James acts as the subject.
A)True
B)False
Q2) Natalya is writing a message to persuade her supervisor to reimburse her for the cost of a business class she took. What organizational pattern should she use?
A)An indirect pattern
B)A geographical pattern
C)A direct pattern
D)A pivoting pattern
Q3) Many communication experts regard poor organization as the greatest failing of business writers.
A)True
B)False
Q4) Which of the following sentences contains a comma splice?
A)Miguel will write the document, but Alicia will proofread it.
B)Miguel will write the document, Alicia will proofread it.
C)Miguel will write the document; however, Alicia will proofread it.
D)Miguel will write the document. Alicia will proofread it.
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Sentence beginnings such as there is, there are, and it is are examples of opening
Q2) A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the best advice you can give her?
A)In today's fast-paced digital age, you shouldn't take time to revise e-mail messages, text messages, or tweets because doing so reduces productivity.
B)People don't expect informal text messages and tweets to be perfect, so don't worry about revising them.
C)To avoid messages that waste time, create confusion, and reduce your credibility, take time to revise e-mail messages, text messages, and tweets.
D)Text messages and tweets are too informal to be used in a business environment.
Q3) Empty space on a page is called ____________________ space, which can improve readability.
Q4) Concise messages are easier to read and comprehend than wordy messages. A)True B)False
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Page 8
Chapter 7: Short Workplace Messages and Digital Media
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Sample Questions
Q1) A professional blog should provide fresh content regularly.
A)True
B)False
Q2) Which of the following will most likely prompt a reader to open your blog post?
A)An interesting opening paragraph
B)A catchy title or headline
C)A call to action
D)Exciting, colorful visuals
Q3) Rowena must read and reply to several e-mail messages. What is the best tip she can follow to make sure that she handles her e-mail professionally?
A)If she can't reply to a message within 24 hours, just delete the message.
B)Change the subject line if the subject changes.
C)Read and reply to each e-mail message in her inbox before moving on to the next message.
D)Print every e-mail message she receives to make sure she has proper documentation.
Q4) A(n) ____________________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents..
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Page 9
Chapter 8: Positive Messages
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Sample Questions
Q1) The opening of a direct claim letter should
A)explain the problem in detail and justify your request.
B)use an angry tone to show the reader that you are serious.
C)open with a clear statement of the problem or with the action you want the receiver to take.
D)remain vague to allow the reader to decide on a remedy for the problem.
Q2) Which of the following instructions is in the imperative (command) mood?
A)Your report should be submitted by Friday.
B)The fourth step involves rebooting your computer.
C)Sign and date the agreement.
D)All of these choices are in the imperative mood.
Q3) In the ______________ of a claim message, explain the problem and justify your request. Provide the necessary details so that the difficulty can be corrected without further correspondence.
Q4) Pull the red lever is an example of an instruction in the imperative mood.
A)True
B)False
Q5) Remove the protective seal from the toner cartridge has been written in the ____________________, or command, mood.
Page 10
Q6) ____________________ messages describe how to complete a task.
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Chapter 9: Negative Messages
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Sample Questions
Q1) Which of the following would not be included in the closing paragraph of a bad-news message?
A)An alternative or compromise
B)Resale or sales promotion information
C)A standard phrase such as If you have any questions, please don't hesitate to call.
D)A reference to an enclosed coupon, certificate, or other freebie
Q2) The ____________________ Credit Reporting Act and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of "adverse action" explaining the decision.
Q3) The _______________________and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of "adverse action" from the business explaining. the decision
A)PATRIOT Act
B)Class Action Fairness Act
C)Fair Credit Reporting Act
D)Sarbanes-Oxley Act
Q4) Morale can be destroyed when employees learn of major events affecting their jobs through the ____________________ or from news accounts rather than from management.
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) An example of an emotional appeal is You can reduce your gasoline expenses by installing our fuel-efficient tires on your vehicle.
A)True
B)False
Q2) The statement A Kodak all-in-one printer may cost a little more, but you'll pay far less for replacement ink than you will with other printers
A)builds interest in a product.
B)gains attention by describing a problem.
C)reduces resistance.
D)motivates action.
Q3) Which of the following statements would be the best closing for a persuasive claim or complaint letter?
A)If my claim is not granted, I will leave negative reviews on every social media site that I can find.
B)Please credit my account for $256 by August 31, which is when my next billing cycle begins.
C)My attorney is eagerly waiting to see whether my claim is granted.
D)Please get back to me at your earliest convenience.
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Chapter 11: Reporting in the Digital-Age Workplace
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Sample Questions
Q1) Select the most accurate statement about sources found on the Web.
A)Information posted at most sites has undergone the same editing and scrutiny given to articles in scholarly publications.
B)Researchers can safely assume that the information posted on websites by individuals and companies is reputable.
C)Wikis, blogs, and discussion forum entries are short-lived and change constantly.
D)Wikipedia is reliable and should be used when conducting any scholarly research.
Q2) Tara, a student who is researching forensic accounting, is preparing to interview an experienced accountant. To conduct an effective interview, Tara should
A)learn as much as possible about the forensic accounting field before conducting the interview.
B)try to do most of the talking during the interview to put the interviewee at ease.
C)ask as many yes-or-no questions as possible to make things easier for the interviewee.
D)engage the accountant in a debate to display her knowledge.
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Reece attended a professional conference and must submit a report to her boss. She should arrange her conference report chronologically and include details about every aspect of the conference.
A)True
B)False
Q2) Angelina is writing a report to her supervisor about implementing a new employee orientation process. Her supervisor is highly supportive of the idea and wants to learn the details quickly. What organizational style should Angelina use for her report?
A)Direct pattern
B)Spiral pattern
C)Indirect pattern
D)Any of these choices
Q3) Background, Findings, and Overhead Costs are examples of ____________________ headings, which describe general topics in a report.
Q4) The ____________________ section of a report summarizes and explains the findings and represents the heart of a report.
Q5) The value that occurs most frequently in a group of figures is the
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) Informal proposals should close with a reminder of key benefits as well as a request for approval.
A)True
B)False
Q2) A ______________ proposal is a formal proposal submitted to a government or civilian organization that explains a project, outlines its budget, and requests money that will not have to be repaid.
Q3) The budget included in a proposal
A)is tentative and may be modified later.
B)represents a contract.
C)should be open-ended for acceptance.
D)should not include a deadline for acceptance because doing so might seem too pushy.
Q4) Redesign the website to reduce the number of steps needed to place an order shows effective wording for a formal report recommendation.
A)True
B)False
Q5) A(n) ____________________ proposal is one written in response to a company's request for proposals (RFPs) to bid on projects.
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Chapter 14: Business Presentations
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Sample Questions
Q1) You are about to design multimedia slides to show during a presentation to your department. What should you do first?
A)Decide whether to use PowerPoint, Prezi, SlideRocket, or some other software package.
B)Analyze the situation to determine how your slides will be used and delivered.
C)Anticipate your audience.
D)Choose your text and color schemes.
Q2) E-mail has made the telephone obsolete for business communication.
A)True
B)False
Q3) What is an advantage of zoom presentations?
A)They help the audience better understand and remember content, details, and relationships.
B)Audience members seem to appreciate the cinematic, interactive quality of zoom presentations.
C)They allow presenters to communicate their ideas in a more exciting, creative way.
D)These are all advantages of zoom presentations.
Q4) Our old computers are dinosaurs is an example of a(n)
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Page 16
Chapter 15: The Job Search and Résumés in the Digital Age
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Sample Questions
Q1) Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?
A)Facebook.com
B)Twitter.com
C)YouTube.com
D)LinkedIn.com
Q2) Alexandra is putting together a contact list for her job search. Whom should she include on her list?
A)Social networking friends and contacts
B)Work colleagues
C)Neighbors
D)All of these
Q3) A résumé should always be one page in length.
A)True
B)False
Q4) A hot trend among creative types is the _____________ résumé. It uses colorful charts, graphics, and time lines to illustrate a candidate's work history and experience.
Q5) The main ____________________ of a résumé contains your name and contact information.
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Chapter
16:
Interviewing and Following up
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Sample Questions
Q1) Bank of America is hiring new tellers. Because tellers often find themselves in nerve-wracking situations when dealing with customers, what form of interview will Bank of America most likely use to interview for this position?
A)A one-on-one interview conducted by the bank manager
B)A stress interview to test applicants' reactions during nerve-wracking situations
C)An online interview to test the applicants' technical skills
D)A sequential interview to ensure that managers and vice presidents at all levels approve of the candidates
Q2) If the interviewer begins a question with Tell me about a time when you ..., you should
A)recognize that this is a trick question and tactfully refuse to answer.
B)describe a situation or task, tell what action you took, and emphasize a positive result.
C)politely explain that you have never experienced such a situation.
D)make up any answer and wish that you had been better prepared.
Q3) If you didn't get the job and you think it was perfect for you, send a(n) ____________________ follow-up letter.
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