Professional Communication Practice Exam
Course Introduction
Professional Communication explores the principles, strategies, and practical applications of effective communication in professional settings. The course covers verbal, nonverbal, and written communication skills tailored to diverse workplace environments, focusing on clarity, conciseness, and audience awareness. Students learn techniques for crafting persuasive messages, delivering impactful presentations, facilitating meetings, and employing digital communication platforms. The curriculum emphasizes ethical considerations, intercultural communication, and strategies for overcoming barriers, with real-world scenarios and assignments designed to enhance collaboration, critical thinking, and professional confidence.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) ________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.
Answer: Internal
Q2) Social presence is greater in asynchronous communication (e-mail, forum post) than in synchronous communication (live chat, IM).
A)True
B)False
Answer: False
Q3) According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.
A)True
B)False
Answer: True
Q4) Which of the following is an advantage of written communication?
A)Creates a permanent record
B)Provides immediate feedback
C)Is more personal than oral communication
D)Is effective for delivering nonverbal cues
Answer: A
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Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal
and Etiquette Skills
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) At the high end of videoconferencing systems are _____________ rooms, which are typically are equipped with three huge curved screens, custom lighting, and advanced acoustics.
Answer: telepresence
Q2) Which is the most accurate statement about nonverbal communication?
A)All nonverbal communication is unintentional.
B)Nonverbal communication refers only to body language.
C)A nonverbal message is always accompanied by spoken words.
D)Nonverbal messages in some situations speak louder than the words spoken.
Answer: D
Q3) Brianna must schedule an information meeting with 25 participants. She knows that it will be difficult to find a meeting time when everyone is available. What tool will best help her schedule this meeting?
A)An e-mail to all participants asking for their availability during the week
B)A digital calendar
C)A Facebook event page
D)Text messages to individual participants asking them about their availability
Answer: B
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Chapter 3: Intercultural Communication
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Diversity makes an organization innovative and creative. Conversely, sameness fosters an absence of critical thinking, which is called ____________.
Answer: groupthink
Q2) A stereotype, which is an oversimplified behavioral pattern applied uncritically to groups, is always false.
A)True
B)False
Answer: False
Q3) The Power _____________ Index measures how people in different societies cope with inequality, or how they relate to more powerful individuals.
Answer: Distance
Q4) ____________________ in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical ability, sexual orientation, and other qualities.
Answer: Diversity
Q5) To improve tolerance of cultural differences, practice ____________________, which requires seeing the world through another's eyes.
Answer: empathy
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Chapter 4: Planning Business Messages
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115 Flashcards
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Sample Questions
Q1) Text messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone.
A)True
B)False
Q2) ____ helps the sender know whether the message was received and understood.
A)Feedback
B)Noise
C)Bypassing
D)Decoding
Q3) Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, he should
A)call or e-mail all members of his audience to learn more about them.
B)realize that he can't write a good message unless he knows exactly who the readers will be.
C)try to get a general idea of who his audience is.
D)not worry at all about who his audience is.
Q4) Business writing should be purposeful, economical, and ___________ oriented.
Q5) Describe the four significant interpersonal barriers to communication. Explain how these barriers to communication can be overcome.
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Chapter 5: Organizing and Drafting Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) When should the passive voice be used?
A)For most business writing
B)To de-emphasize bad news
C)To emphasize the doer of the action
D)Never
Q2) When you expect the audience to be pleased, mildly interested, or neutral, use the ____________________ pattern of organization.
Q3) Which of the following should be organized in a direct pattern?
A)An online manual showing visitors how to download a software program
B)A proposal submitted to the board of directors to add a wellness program to the company's benefits package
C)An e-mail message to employees telling them that health benefits will be cut
D)A letter denying a customer's claim about a defective product
Q4) June is our busiest month, February is our slowest contains a comma splice.
A)True
B)False
Q5) Placing the main idea first or last in a sentence is a good way to emphasize it.
A)True
B)False
Q6) When the contract is approved is an example of a(n) ____________________ clause.
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Underlining, bold type, or italics can be used to call attention to important points and terms.
A)True
B)False
Q2) ____________________ consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.
Q3) As per your request, enclosed please find, and thank you in advance are all examples of
A)long lead-ins.
B)redundancies.
C)trite business phrases.
D)professional business phrases.
Q4) The third phase of the 3-x-3 writing process includes editing, proofreading, and ____________________.
Q5) Expressions such as due to the fact that and in the near future can help your business documents sound more professional.
A)True
B)False
Q6) The KISS formula refers to Keep It Short and ____________________.
Page 8
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Chapter 7: Short Workplace Messages and Digital Media
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following will most likely prompt a reader to open your blog post?
A)An interesting opening paragraph
B)A catchy title or headline
C)A call to action
D)Exciting, colorful visuals
Q2) A(n) ____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.
Q3) Liliana must be able to access her company's accounting records and accounting software from remote locations. What technology will allow her to store and to access data and software application in remote network clusters?
A)E-mail
B)Twitter
C)Cloud computing
D)Social networking sites
Q4) Americans spend the most time online playing online games, followed by visiting social network sites and blogs.
A)True
B)False
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Chapter 8: Positive Messages
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Sample Questions
Q1) In today's digital age, business letters have become obsolete.
A)True
B)False
Q2) The most emphatic positions in a message are the opening and ___________.
Q3) Business ____________________ are important when a permanent record is required, when a message is confidential, and when formality is necessary.
Q4) The first sentence of an information request is usually a(n) __________ or a polite command.
A)question
B)explanation
C)justification
D)friendly greeting
Q5) Adjustment messages that grant customers' claims should be written using the ____________________ organizational pattern.
Q6) Instruction messages should be written
A)using a straightforward, direct approach.
B)using an indirect approach.
C)persuasively.
D)with a focus on humor and entertainment.
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Chapter 9: Negative Messages
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Sample Questions
Q1) One important goal in communicating bad news is to make sure your reader ____________________ and, in the best case, accepts the bad news.
Q2) A customer has posted a negative comment on your company's Facebook about her dissatisfaction with the customer service she received. What should you do?
A)Delete the comment immediately before too many people see it.
B)File a lawsuit against the customer for libel.
C)Reply to the customer's post within 24 hours.
D)Ignore the comment.
Q3) Which of the following would not be included in the closing paragraph of a bad-news message?
A)An alternative or compromise
B)Resale or sales promotion information
C)A standard phrase such as If you have any questions, please don't hesitate to call.
D)A reference to an enclosed coupon, certificate, or other freebie
Q4) When abusive language is spoken, it's called ____________________.
Q5) List three situations when the direct organizational pattern can effectively be used to deliver negative bad news; then give an original workplace example of each.
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Page 11
Chapter 10: Persuasive and Sales Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Social media are well suited for overt selling.
A)True
B)False
Q2) You had a very negative experience at a restaurant where you were entertaining a potential client last week. You want to ask for your money back, but you expect reader resistance. Write a persuasive letter using the strategy you think will work best. Provide your own details as necessary. Write the body of the letter, omitting the letter addresses, salutation, complimentary close, and enclosure line.
Q3) Leila is writing a persuasive message to her staff and includes the opening sentence Your hard work and dedication are what make this company a success. She is gaining her reader's attention by using what type of opening statement?
A)A description of the problem
B)A compliment
C)A reader benefit
D)A stimulating question
Q4) ____________________ appeals used to build interest in a sales message relate to status, ego, and sensual feelings.
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Chapter 11: Reporting in the Digital-Age Workplace
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Everett's boss has asked him to research and to recommend a new insurance provider for employees' health insurance. Everett should write an analytical report.
A)True
B)False
Q2) Theses, research studies, and complex reports are usually written using a(n) ____________________ writing style.
Q3) Melinda is evaluating the information she found on a website before she includes it in a proposal she is writing. She asks, "Who publishes or sponsors this website?" What is Melinda evaluating?
A)The currency of the website
B)The authority of the website
C)The content of the website
D)The accuracy of the website
Q4) An expanded statement of purpose for a study includes three additional factors. What are they?
A)Scope, significance, and limitations
B)Scope, conclusions, and recommendations
C)Work plan, significance, and limitations
D)Findings, conclusions, and recommendations
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Which statement about conclusions is least accurate?
A)Any set of data can produce a variety of meaningful conclusions.
B)The best conclusions show the audience how the data relate to the problem being studied.
C)Report writers may choose to expand the conclusion section by explaining each item and citing supporting evidence.
D)Report writers should try to draw conclusions that are subjective.
Q2) Determine the median of the numbers 30, 25, 25, 45, and 70.
A)195
B)25
C)30
D)39
Q3) Provide online customer support is an example of a(n) ____________________.
Q4) To contrast responses of employees with children against responses of employees without children from a survey on attitudes toward on-site child care,
A)use cross-tabulation.
B)determine the range of responses.
C)determine the average response.
D)determine the standard deviation.
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) Another form of proposal is a(n) ____________________ plan, which is critical for securing financial support when starting your own company.
Q2) In addition to the six parts of informal proposals, formal proposals often contain a number of special components. List five of these special components, and describe what information would be contained in each.
Q3) An effective opening for an informal proposal might be We are pleased to submit this proposal describing how our ethics training program can help your employees make the best decisions when faced with ethical dilemmas on the job.
A)True
B)False
Q4) Most proposals are unsolicited.
A)True
B)False
Q5) The same information may be included in the letter of transmittal, executive summary, and introduction of a formal business report.
A)True
B)False
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Chapter 14: Business Presentations
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Sample Questions
Q1) The ____________________ of an oral presentation can be organized using such methods as chronology, geography/space, comparison/contrast, journalistic method, importance, and problem/solution.
Q2) In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem to
A)summarize what she's already said.
B)conclude her presentation.
C)establish credibility with the audience.
D)show the organization of her presentation.
Q3) In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility.
A)True
B)False
Q4) Presentation software provides professionally designed ____________________ that combine harmonious colors, borders, bullet styles, and fonts for pleasing visual effects.
Q5) ________________ delivery means speaking freely, generally without notes, after preparing and rehearsing.
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Chapter 15: The Job Search and Résumés in the Digital Age
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following is a purpose of a customized cover message?
A)To introduce your résumé.
B)To learn more about the employer
C)To win a job offer
D)To take the place of a formal résumé
Q2) In today's digital age, what are the primary tools for hunting for a job?
A)Job boards and search engines
B)Personal networking and referrals
C)Social networks
D)Mobile devices
Q3) Kenichi has just finished college and has limited work and internship experience. Which résumé style should he consider?
A)Functional résumé
B)Chronological résumé
C)Scannable résumé
D)Online résumé
Q4) Personal networking and referrals are the primary route to hiring in today's digital age.
A)True
B)False
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Chapter 16: Interviewing and Following up
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Sample Questions
Q1) After a job interview, you should always send a(n) ____________________ note, e-mail, or letter, also called a follow-up message.
Q2) After you have accepted a position, it is a good idea to follow up with a job ____________________ letter to confirm the details and to formalize the acceptance.
Q3) Samara interviewed for a management position and was just asked back for a second interviewer with the head of the department. If she does well in this second interview, she will move on to an interview with the company president. What type of interview format is this?
A)Group interview
B)Stress interview
C)Sequential interview
D)Panel interview
Q4) Prepare for ____________________ questions, such as Tell me about a time when you solved a difficult problem.
Q5) ____________________, video, and virtual interviews use technology such as webcams to interview job candidates from a distance.
Q6) Are you married? is an example of a(n) ____________________ (or illegal) question.
Page 18
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