Professional Communication
Mock Exam
Course Introduction
Professional Communication is a foundational course that equips students with essential skills for effective verbal, non-verbal, and written communication in professional settings. The course explores principles of audience analysis, message organization, persuasive strategies, and intercultural communication, with a focus on real-world applications in business, academic, and digital environments. Through interactive activities, presentations, and collaborative projects, students develop proficiency in crafting clear reports, delivering impactful presentations, managing workplace correspondence, and utilizing communication technologies. Ethical considerations and the importance of feedback, active listening, and professionalism are emphasized to prepare students for successful interactions in diverse organizational contexts.
Recommended Textbook
Business Communication In Person In Print Online 8th Edition by Amy Newman
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12 Chapters
1623 Verified Questions
1623 Flashcards
Source URL: https://quizplus.com/study-set/1930
2
Chapter 1: Understanding Business Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/38464
Sample Questions
Q1) Which of the following best describes jargon?
A) a fad expression that is short-lived
B) a polite expression that is used to soften the impact of an unpleasant situation
C) a cultural tradition
D) efficient terminology when communicating within specialized groups
E) a denotative phrase that characterizes vertical communication
Answer: D
Q2) An example of noise in the communication system is an employee who is too busy to read an important email.
A)True
B)False
Answer: True
Q3) Lateral communication typically involves persuading others who report to us.
A)True
B)False
Answer: False
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Chapter 2: Intercultural and Team Communication
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) In order to be accommodating to older workers,it's best to assume that they might need help with advanced technologies.
A)True
B)False
Answer: False
Q2) Team members have an ethical obligation to avoid promoting self-centered agendas.
A)True
B)False
Answer: True
Q3) Explain individualism in the context of cultural values.Name two countries that place high value on individualism and two countries that place low value on individualism. Answer: Individualism is a cultural trait in which the people of the culture see themselves first as individuals and believe that their own interests take priority over those of the families,groups or societies to which they belong.These countries place high value on individualism: the United States,Canada,Great Britain,Australia,and the Netherlands.These countries place low value on individualism: Japan,Taiwan,Mexico,Greece,and China.
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Chapter 3: Interpersonal Communication Skills
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/38466
Sample Questions
Q1) Identify some of the causes of poor listening.
Answer: A major cause of poor listening skills is lack of instruction.What skills we do acquire we tend to develop on our own.Poor listening is also caused because we think faster than we speak.This disparity causes our minds to wander and to lose concentration.
Q2) Identify key factors in good telephone technique.
Answer: 1.Answer the call quickly to show that the company cares.
2.Identify yourself and greet the caller with a smile in your voice.
3.Be a good listener to get the information correctly.
4.Use positive language.
5.If you must gather information or answer another call, give the caller the option of whether to hold while you do so.
Q3) Which of the following is not a good way to improve your listening skills?
A) Focus on the speaker's content rather than on how the talk is delivered.
B) Keep an open mind to accept new information and points of view.
C) Interrupt the speaker when you have a question or an idea to share.
D) Involve yourself by mentally summarizing what the speaker is saying or by taking notes.
E) Maintain eye contact with the speaker to show interest.
Answer: C
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Chapter 4: The Writing Process
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) You will catch more errors when proofreading your final document if you proofread it on your computer screen where you have access to a spell-checker.
A)True
B)False
Q2) When preparing a rough draft,you should write down your ideas as quickly as possible,without worrying about format or style.
A)True
B)False
Q3) In contrast to a message's general purpose,the specific purpose
A) identifies the specific needs of the primary and secondary audiences you want to reach.
B) defines the specific information you can offer as persuasive evidence.
C) includes background details that enhance your credibility as the writer.
D) serves as a starting point for mind-mapping the format of a specific message.
E) is sufficiently clear-cut to guide your decisions about content and organization.
Q4) List the three major types of errors to look for when proofreading a document.
Q5) Explain the organization step in the planning process.
Q6) Briefly identify and explain the order in which writers usually revise.
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Chapter 5: Revising Your Writing
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Why are paragraphs that are too long or too short ineffective in business writing?
Q2) Including examples or more analysis in a paragraph helps you develop the main idea.
A)True
B)False
Q3) Which statement contains a dangling expression?
A) Robert started analyzing the data after he told Jose about the deadline.
B) Mr. Carlton, our treasurer, spoke to the bank's managers on Thursday.
C) When you review a message, you should identify errors to be corrected.
D) David read the memorandum to Sammy, but he didn't like the new policy.
E) Michael asked Heather to make copies of the news article.
Q4) Which statement about jargon is correct?
A) Jargon is effective when one is communicating with individuals in the same field.
B) Jargon can help a computer technician explain a network problem to a nontechnical manager.
C) Business writers should use jargon to impress their readers.
D) Slang is a synonym for jargon.
E) Jargon should be avoided in all business situations.
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Page 7
Chapter 6: Neutral and Positive Messages
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Research shows that customers expect a response within
A) 24 hours.
B) ten minutes.
C) only when the situation is urgent.
D) five days.
E) one hour.
Q2) A routine request typically begins by stating and justifying the requested deadline.
A)True
B)False
Q3) "No Response" (ignoring)is a valid option for companies finding positive comments online.
A)True
B)False
Q4) Whether you use email or IMs,you should avoid opening attachments unless you trust the source.
A)True
B)False
Q5) Discuss appropriate responses for common types of social media posts.
Q6) What should smart companies do about the constant stream of social media posts?
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Chapter 7: Persuasive Messages
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) In a persuasive message you should always
A) emphasize the reader.
B) address overall company concerns.
C) review the annual profit-loss margin.
D) show the current organizational structure of your company.
Q2) You should present as much convincing evidence as possible before requesting a specific adjustment in a persuasive complaint letter.
A)True
B)False
Q3) Which of the following does not contribute to creating interest and justifying your position in a persuasive message?
A) objectivity
B) obvious flattery
C) specific details
D) logical appeals
E) representative examples
Q4) When is the indirect organizational plan appropriate for persuasive messages?
Q5) What should you do to motivate action in a persuasive request?
Q6) What is meant by "interpreting features" in a persuasive sales letter?
Page 9
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Chapter 8: Bad-News Messages
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected?
A) I hope you realize that no project such as the one you propose has ever been approved here.
B) Your proposal will not be considered until you submit an accounting of all costs.
C) It is impossible to move ahead with your idea at this time because we lack the proper machinery.
D) I'm sincerely sorry, but we cannot give you the resources you need for this new project.
E) Once our budget allows for equipment upgrades, we will be able to handle this type of project.
Q2) Your closing should buffer the bad news by anticipating specific objections the reader may have and inviting additional communication about your decision. A)True
B)False
Q3) Explain when to use an indirect plan for delivering bad news.
Q4) How can you subordinate negative news?
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Chapter 9: Planning the Report and Managing Data
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) When preparing a line chart,begin the horizontal axis with zero,even when the amounts are large.
A)True
B)False
Q2) Bar charts are graphs with horizontal or vertical bars representing values.
A)True
B)False
Q3) You should discuss the overall finding(s)in your report before discussing cross-tabulation data and pointing out questions raised by the data.
A)True
B)False
Q4) Presenting data in charts adds visual appeal and enhances reader comprehension. A)True
B)False
Q5) Using the OR search operator decreases the number of hits. A)True
B)False
Q6) Discuss the four different elements of the definition of a business report.
Q7) List two advantages and two disadvantages of questionnaires.
Page 11
Q8) Give some three examples of visual aids and show how they improve comprehension.
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Chapter 10: Writing the Report
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/38473
Sample Questions
Q1) How can you achieve coherence in a business report?
Q2) Generic headings are used
A) to identify the section topic and the major conclusion.
B) in newspapers and magazines.
C) as a preview or executive summary of the entire report.
D) when the report is written according to the indirect plan.
E) to focus attention on conclusions.
Q3) Use previews,conclusions,and recommendations,connected by smooth transitions,to achieve coherence and unity in a report.
A)True
B)False
Q4) You should cite all primary data sources as part of the reference list at the end of your report.
A)True
B)False
Q5) To avoid plagiarism a writer must not copy someone else's idea,language,data,or report without using source citations.
A)True
B)False
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Chapter 11: Oral Presentation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Printed handouts are useful for all of the following reasons except
A) they can effectively communicate complex information such as statistical tables.
B) they can include miniature versions of all the slides shown during a presentation.
C) they serve as a permanent record of the key points discussed during the presentation.
D) they reduce the need for audience members to take detailed notes during the presentation.
E) they help the audience follow along during the presentation.
Q2) While rehearsing your presentation,practice
A) using pens or other props to make your point.
B) maintaining a formal expression throughout.
C) standing tall and smiling occasionally.
D) frequent and expansive arm gestures.
E) speaking more quickly when summarizing.
Q3) For important presentations practice at least three run-throughs.
A)True
B)False
Q4) What factors affect the level of formality appropriate for an oral presentation?
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Chapter 12: Employment Communication
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/38475
Sample
Questions
Q1) What should you keep in mind when composing the opening for an application letter?
Q2) What organizational plan should you use when writing a solicited cover letter?
Q3) You may include in your work experience
A) organizations to which you belong.
B) internships and volunteer work.
C) high school club affiliations.
D) awards.
Q4) When responding to a job-vacancy ad that does not identify the name of the hiring company,use a personalized salutation,complete with courtesy title.
A)True
B)False
Q5) Functional résumés focus on
A) skills and job functions.
B) your education.
C) your degree.
D) your awards.
Q6) Discuss a host's responsibility when dining with a guest.
Q7) What is the purpose of a stress interview?
Q8) When interviewing,you should avoid asking questions about what topics?
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