Professional Communication
Mock Exam
Course Introduction
Professional Communication is a course designed to develop effective written, oral, and interpersonal communication skills tailored to professional settings. The course focuses on strategies for clear and concise messaging, audience analysis, persuasive communication, and ethical practices within diverse workplace environments. Through assignments such as business correspondence, presentations, reports, and collaborative projects, students learn to navigate formal and informal communication channels, employ digital technologies, and adapt communication styles for varied contexts. By the end of the course, students are equipped to communicate confidently and professionally in organizational, multicultural, and virtual environments.
Recommended Textbook
Excellence in Business Communication 4th Canadian Edition by John V. Thill
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18 Chapters
1541 Verified Questions
1541 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business Communication
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Unclear communication not only results in errors and missed deadlines,but also lies at the root of many other serious workplace issues.
A)True
B)False
Answer: True
Q2) Statements to the press,letters to investors,advertisements,and price announcements require ________
A) group meetings.
B) vendors.
C) annual reports.
D) extremely careful planning.
Answer: D
Q3) Most of the information that flows downward in an organization is geared toward helping employees do their jobs.
A)True
B)False
Answer: True
Q4) After getting a message,a receiver responds by giving the sender __________.
Answer: feedback
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Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Group members who are motivated mainly to fulfill personal needs play a
A) team-maintenance role.
B) task-facilitating role.
C) self-oriented role.
D) coordinating role.
Answer: C
Q2) Working with other writers to produce a single document is called ______________
A) groupthink.
B) participative management.
C) collaborative writing.
D) task facilitating.
Answer: C
Q3) In __________ writing,a team of writers works together to produce a single document.
Answer: collaborative
Q4) Describe the primary difference between a committee and a task force.
Page 4
Answer: While a committee is normally a long-standing team (and can even become part of the organizational structure),a task force is a temporary team formed to deal with a temporary problem or issue.
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Chapter 3: Communicating Interculturally
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Sample Questions
Q1) Machine translation uses computerized intelligence (such as software on websites)to translate material from one language to another.
A)True
B)False
Answer: True
Q2) Recent immigrants-those who have arrived in Canada in the last 10 years-account for 70 percent of labour market growth.
A)True
B)False
Answer: True
Q3) Cultural pluralism is a negative view of a culture's dualism.
A)True
B)False
Answer: False
Q4) Differences in body language are a major source of misunderstanding in intercultural communication.
A)True
B)False Answer: True
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Chapter 4: Planning Business Messages
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) A written message is preferable to an oral one when _______________
A) immediate feedback is desired.
B) the audience is large and geographically dispersed.
C) the message is relatively simple.
D) the information is controversial.
Q2) Messages can be unethical simply because information is omitted.
A)True
B)False
Q3) Which of the following is an example of a message topic?
A) "To get the board of directors to increase the research and development budget."
B) "Competitors spend more than our company does on research and development."
C) "Funding for research and development."
D) "The research and development budget is inadequate in our competitive marketplace."
Q4) Briefly describe at least three disadvantages of electronic media.
Q5) Briefly explain the difference between the topic of a message and the main idea.
Q6) Electronic written media have largely replaced traditional written media in many companies. Explain.
Q7) Explain each phase of the three-step writing process.
Page 6
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Style is the way you use words to achieve a certain __________,or overall impression.
Q2) Which of the following sentences contains the strongest and most effective wording?
A) "Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas."
B) "We need to cut the operating budget by 12 percent or profits will plummet."
C) "Someone's going to need to do some budget cutting around here or heads will roll."
D) "Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits."
Q3) A(n)___________ sentence expresses two or more independent but related thoughts of equal importance.
Q4) Bias-free language __________________
A) avoids using the word bias.
B) avoids sexist language.
C) avoids referring to Aboriginal people.
D) avoids discussing any minority groups.
Q5) Describe five things you can do to overcome writer's block.
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) The most common readability formulas measure the number of letters in all the words of a sample paragraph to give you a rough idea of the level of your material.
A)True
B)False
Q2) Parallel forms are more difficult to read and skim.
A)True
B)False
Q3) Rewrite the following sentence to be more concise by using short,simple words: "Effective immediately,all employees need to terminate their excessive utilization of the office duplication machine for personal affairs and activities."
Q4) Headings and subheadings serve these important functions: ____________
A) organization, attention, connection.
B) organization, hedging, connotation.
C) organization, sequence, flow.
D) sequence, flow, attention.
Q5) Explain at least three of the steps involved in editing documents for clarity.
Q6) A camouflaged verb is a verb that has been turned into a noun or an adjective.
A)True
B)False
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) To create the most basic podcasts,inexpensive equipment is all you'll need.
A)True
B)False
Q2) Define "flames" and explain how to avoid them in business.
Q3) For basic podcasts,your computer probably has most of the hardware you already need,and you can download recording software.
A)True
B)False
Q4) Many businesses are replacing email with instant messaging and other tools that provide better support for instant communication.
A)True
B)False
Q5) Set the message priority to "urgent" for all the emails you send-it is the only way to make sure everyone will read them.
A)True
B)False
Q6) To capture your audience's attention,make sure your subject line is compelling and
Q7) A __________ is the online equivalent of recorded audio or video broadcasts.
Page 9
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Chapter 8: Writing Routine and Positive Messages
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Your response to a complaint depends on both your company's policies for resolving such issues and your assessment of whether the company,the customer,or some third party is at fault.
A)True
B)False
Q2) Because of their simple organization,routine requests require little tact.
A)True
B)False
Q3) Before volunteering someone's name as a reference,always _____________
A) assume you have permission to do so.
B) describe your relationship with that person.
C) ask that person's permission.
D) list that person's address and phone number for ease of contact.
Q4) What potential legal problem can result from writing a critical recommendation letter?
Q5) Because requests for recommendations are persuasive messages,you should use the indirect approach.
A)True
B)False
Q6) Use a __________ approach for positive messages.
Page 10
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) Even when the company is at fault,some experts believe the company should never __________.
Q2) In the __________ plan for bad-news messages,the negative decision comes after the reasons supporting the decision.
Q3) A message organized on the __________ plan starts with a clear statement of the bad news.
Q4) When terminating an employee's employment,avoid statements that might expose the company to a lawsuit for __________.
Q5) Words that should not appear in a bad-news letter include unfortunately,regret,and inconvenience,because they're negative and counterproductive.
A)True
B)False
Q6) Instead of beginning your message with a blunt no,you can use _____________
A) the direct plan.
B) the indirect plan.
C) a combination of the direct and indirect plans.
D) the deductive plan.
Q7) What are the five main goals when delivering bad news?
Q8) __________ hiding behind company policy to cushion bad news.
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Chapter 10: Writing Persuasive Messages
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) List five guidelines that will help you avoid logical flaws (faulty logic).
Q2) The most ethical persuasive messages influence audience members by providing information and aiding understanding.
A)True
B)False
Q3) Selling points focus on the product; benefits focus on the user.
A)True
B)False
Q4) Why is it important in marketing and sales messages to avoid implying offers or promises you cannot deliver on?
Q5) __________ are the most attractive features of a product.
Q6) Psychographics and demographics are strongly influenced by culture.
A)True
B)False
Q7) Persuasive messages end with a section that urges specific action.
A)True
B)False
Q8) Rewrite the following email subject line in order to make it more interesting without revealing the main idea: "Proposal to switch to new medical insurance provider."
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Chapter 11: Planning Reports and Proposals
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The direct and indirect approaches are never combined in a business report.
A)True
B)False
Q2) Solicited proposals spend a great deal of time explaining why the client should take action.
A)True
B)False
Q3) Survey results are considered reliable when ______________
A) similar results would be obtained if the survey were repeated.
B) a representative group of people has been surveyed.
C) the research measures what it was intended to measure.
D) the phrasing of the questions is unbiased.
Q4) Even if you paraphrase material,it's best to give credit to the source you obtained the original information from.
A)True
B)False
Q5) Analytical reports are used to assess opportunities,to solve problems,and to support decisions.
A)True
B)False
Page 13
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) A(n)__________ chart illustrates trends over time.
Q2) What are the three main sections of a business report?
Q3) A(n)__________ is a type of visual aid that includes vertical columns and horizontal rows.
Q4) The visuals most commonly used to present data include tables,line and surface charts,bar charts,pictograms,Gantt charts,and pie charts.
A)True
B)False
Q5) Describe how the approach (direct or indirect)and the length (short or long)affect the close of a report.
Q6) Because of the costs of reproduction,photographs are not used in business reports. A)True B)False
Q7) Where transitions are concerned,it is best to ______________________
A) use as few as possible because they can confuse your audience.
B) use descriptive headings instead of transitions.
C) use short words to make it easier for your audience to read.
D) use them to guide readers from one thought to the next.
Page 14
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Chapter 13: Completing Reports and Proposals
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Explain why it is generally best to prepare the prefatory parts of your report after you've written the text.
Q2) The close portion of a formal proposal provides an opportunity to
A) include a copy of the RFP.
B) state when the work will begin and end.
C) urge the reader to act.
D) add that little bit extra.
Q3) What three main parts make up the text of a report?
Q4) An introduction is never longer than a paragraph or two.
A)True
B)False
Q5) The key findings or points of a report are stated in the ___________________
A) executive summary.
B) conclusions.
C) recommendations.
D) notes.
Q6) Discuss good strategies to use when proofreading your report.
Q7) Explain the difference between a title fly and a title page.
Page 15
Q8) List at least three elements normally included in the body of a formal proposal.
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Chapter 14: Designing and Delivering Oral and Online Presentations
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Whatever the topic of your speech,you should always try to end on a __________ note.
Q2) Giving your audience a preview of what you'll be talking about will reduce their interest and attention.
A)True
B)False
Q3) When you prepare a speech or presentation,your first step involves
A) defining your purpose.
B) analyzing your situation.
C) planning the content, length, and style of your speech or presentation.
D) all of the above.
Q4) You can overcome __________ by concentrating on your message and your audience,not on yourself.
Q5) Effective text visuals consist of no more than six lines,with a maximum of six or seven words on each line.
A)True
B)False
Q6) List two goals to achieve in the body of a business presentation.
Q7) For a large audience and an important event,your tone will be __________. Page 16
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Page 17
Chapter 15: Building Careers and Writing Résumés
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85 Verified Questions
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Sample Questions
Q1) To change your traditional paper résumé into a scannable one,you must convert it to plain-text or __________ format.
Q2) Your classmates could turn out to be some of your most important business contacts.
A)True
B)False
Q3) The best organization for the résumé of someone with a strong employment history along a progressive career path would be ___________
A) chronological.
B) functional.
C) targeted.
D) portfolio.
Q4) If you have worked in your chosen field for a year or more,your résumé de-emphasizes your educational background.
A)True
B)False
Q5) Relevant hobbies may be listed in the __________ __________ section of your résumé.
Q6) The most traditional way to organize a résumé is __________.
Page 18
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Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) During the question-and-answer phase of an interview,try to keep your answers short; usually just a yes or no will do.
A)True
B)False
Q2) When writing a letter declining a job offer,you begin with __________________
A) an apology.
B) a buffer.
C) a statement of the bad news.
D) a cheery greeting.
Q3) When going to a job interview,__________________
A) take along samples of your work.
B) don't bring copies of your résumé; you can assume the interviewer already has one.
C) try not to be more than five or ten minutes late.
D) do all of the above.
Q4) In a letter of __________ from a job you use the bad-news plan.
Q5) Describe at least three common employment messages that follow an interview.
Q6) Of the three stages of a job interview,the close is the most important.
A)True
B)False
Page 19
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Chapter 17: Format and Layout of Business Documents
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Sample Questions
Q1) In the simplified letter format,commas follow both the salutation and the complimentary close.
A)True
B)False
Q2) Most envelopes used in Canadian business are No.10 (9 1/2 inches long).
A)True
B)False
Q3) You may place the attention line ______________
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
Q4) If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.
A)True
B)False
Q5) Email messages can act as memos but not as letters.
A)True
B)False
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Chapter 18: Documentation of Report Sources
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Sample Questions
Q1) According to the Chicago style for bibliographies,entries without an author name are listed first.
A)True
B)False
Q2) The humanities system may or may not be accompanied by a bibliography because the notes give all the necessary bibliographic information.
A)True
B)False
Q3) In the humanities system,bibliographic citations are given in either footnotes or endnotes.
A)True
B)False
Q4) In the List of Works Cited following the MLA style ___________
A) the date comes immediately after the author's name.
B) electronic sources are not included.
C) the titles of books and periodicals are put in quotation marks.
D) all the main words are capitalized in the titles of books and articles.
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