Professional Communication
Mock Exam
Course Introduction
Professional Communication is designed to develop students ability to communicate effectively in business and professional environments. The course covers essential topics such as written correspondence, oral presentations, digital communication, nonverbal cues, and audience analysis. Students learn to craft clear, concise messages, navigate workplace interactions, adapt to diverse contexts, and employ appropriate communication technologies. Through real-world case studies, collaborative projects, and practical exercises, students gain the skills necessary for effective teamwork, conflict resolution, and persuasive communication within professional settings.
Recommended Textbook
Business Communication Essentials 6th Edition by Courtland Bovee
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14 Chapters
1417 Verified Questions
1417 Flashcards
Source URL: https://quizplus.com/study-set/1484
Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29488
Sample Questions
Q1) In order to communicate effectively using technology,you should ________.
A)subscribe to as many blog feeds and Twitter follows as you can
B)become an expert in most technologies
C)use technology to completely do away with face-to-face communication
D)become familiar with the basic features and functions of the tools you use
E)expand your social networks online to the maximum extent possible
Answer: D
Q2) The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.
A)True
B)False Answer: True
Q3) An ethical lapse involves choosing among alternatives that aren't clear-cut. A)True
B)False
Answer: False
Q4) Selective misquoting and stealth marketing are considered ethical. A)True
B)False Answer: False
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29494
Sample Questions
Q1) One of the barriers to effective listening is prejudgment.This refers to ________.
A)staying tuned out until you hear a word or phrase that gets your attention
B)filtering incoming messages to fit what you already believe about a given subject
C)making up your mind before truly hearing what the speaker has to say
D)evaluating the meaning of the speaker's message, the speaker's intentions and motives
E)making a conscious effort to turn off your personal filters and biases
Answer: C
Q2) The best-known guide to parliamentary procedure is ________.
A)the SEC Standards of Ethics
B)Robert's Rules of Order
C)Business Communication 2.0
D)the basic communication model
E)the Code of Professional Conduct
Answer: B
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Page 4
Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29495
Sample Questions
Q1) Which of the following types of messages sent by a company to its employees will require the richest media?
A)a message about smoking restrictions
B)a message welcoming a new manager
C)a message about a change in lunch times
D)a message about leave policy
E)a message conveying the organization's goals
Answer: E
Q2) Storytelling is an effective way to organize messages in a surprising number of business communication scenarios,from recruiting and training employees to enticing investors and customers.
A)True
B)False Answer: True
Q3) Media richness depends in part on a medium's ability to facilitate feedback.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Writing Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29496
Sample
Questions
Q1) A sentence that expresses two or more independent but related thoughts of equal importance,usually joined by and,but,or or,is called a ________ sentence.
A)simple
B)compound-complex
C)complex
D)compound
E)simple-complex
Q2) Which of the following statements about the elements of a paragraph is true?
A)A topic sentence need not be related to the general idea of the paragraph.
B)Transitions tie together related points and ease the shift from one distinct thought to another.
C)The topic sentence provides examples, evidence, and clarification of the general idea.
D)A support sentence need not be related to the general idea of the paragraph, but must be more specific than the topic sentence.
E)A transition provides examples, evidence, and clarification of the general idea.
Q3) List four methods of using transitions to help make paragraphs coherent.
Q4) Discuss the various types of biases and methods to avoid these.
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Chapter 5: Completing Business Messages
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29497
Sample Questions
Q1) A(n)________ can monitor word and sentence choices and suggest alternatives that might produce more effective writing.
A)autosummary
B)spell checker
C)revision tracker
D)style checker
E)wiki
Q2) Informative headings ________.
A)give the reader some context and may point toward any conclusions or recommendations that is offered in the section
B)simply identify a topic without suggesting anything more
C)refer to spaces that are free of text or artwork
D)refer to the physical design of letters, numbers, and other text characters
E)are graphical elements that precede each item in a list
Q3) Magazines and newspapers generally use justified type because ________.
A)it produces large gaps between words in a column
B)it decreases the amount of white space along the right margin
C)it can accommodate more text in a given space
D)it produces hyphenation at the ends of lines
E)it produces a less formal, more contemporary look
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Chapter 6: Crafting Messages for Electronic Media
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/29498
Sample Questions
Q1) Which of the following is an effective strategy for business communication on social networks?
A)Disable the group feature on social networks to prevent the formation of special-interest groups.
B)Inject conventional promotional efforts into all social networking conversations.
C)Change the company's personality to fit in with the respective social network.
D)Join existing conversations on social networks.
E)Maintain a consistent compositional mode across networks.
Q2) Which of the following is a guideline for planning your email messages?
A)Don't "cc" (courtesy copy)additional recipients unless those other people really need to receive the message.
B)Use email as a mode of communication only in technology-related industries.
C)Don't consider the traditional notions of organizational hierarchy when communicating through emails, since this is an informal and interactive mode of communication.
D)Use the "Reply All" function when responding to group emails.
E)Use acronyms and abbreviations extensively to keep your emails brief and understandable.
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Chapter 7: Writing Routine and Positive Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29499
Sample Questions
Q1) When explaining and justifying multiple requests or questions in the body of your message,you should ________.
A)address all topics in one question
B)offer apologies for any inconvenience caused
C)start with your most important request
D)not assume that your audience will comply
E)avoid asking questions of the reader
Q2) When making claims or requesting adjustments,you should ________.
A)avoid revealing your contact information
B)use the indirect approach
C)always maintain a professional tone
D)not request specific action; leave that to the reader
E)warn the reader of the consequences of inaction
Q3) When making claims or requesting adjustments,you should ________.
A)warn the reader of the consequences of inaction
B)apologize for the inconvenience caused
C)clearly convey your anger and frustration
D)keep your cool, no matter how angry or frustrated you are
E)use the indirect approach
Q4) What are the guidelines for creating informative messages?
Page 9
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Chapter 8: Writing Negative Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29500
Sample Questions
Q1) The indirect approach works best for the most routine negative responses because it is simpler and more efficient.
A)True
B)False
Q2) Which of the following is a guideline for responding effectively to rumors and negative information in a social media environment?
A)Limit your online presence to prevent online attacks and malicious campaigns.
B)Use automated reputation analysis and other technologies to listen to what people are saying.
C)Respond to each and every rumor or negative information that appears in social media.
D)Wait until a negative situation occurs to engage with customers in a social media environment.
E)Respond instantly and spontaneously to rumors and negative information online.
Q3) Should you apologize when delivering bad news? Point out two types of negative messages where an apology should be considered and two types of negative messages where an apology need not be offered.What,would you say,is the rationale behind choosing either course of action in these examples?
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Chapter 9: Writing Persuasive Messages
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/29501
Sample Questions
Q1) Which of the following is a guideline for avoiding faulty logic in a persuasive message?
A)You should be able to isolate the impact of a specific factor before assuming that it's the cause of whatever effect you're discussing.
B)You should try to support your claim by restating it in different words.
C)You should try to attack your opponent's character, not the argument your opponent is making.
D)You should try to reduce a complex situation to a simple "either/or" statement if the situation isn't that simple or clear-cut.
E)You should attribute a causal relationship if one event precedes the other.
Q2) Briefly explain the difference between selling points and benefits,giving an example of each.
Q3) While planning marketing and sales messages,the benefits of a product focus on
A)the return on investment to the seller
B)what the user experiences or gains from the product
C)the less attractive features of a product
D)the difference between the cost of production and sales price
E)how the product helps the selling company meet its goals
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Page 11
Chapter 10: Understanding and Planning Reports and Proposals
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/29489
Sample Questions
Q1) Whereas a recommendation interprets information,a conclusion suggests what to do about the information.
A)True
B)False
Q2) ________ judge the merits of past decisions.
A)General project proposals
B)Feasibility reports
C)Compliance reports
D)Due diligence reports
E)Operating reports
Q3) Ryan needs to create a report,which will explore the potential ramifications of a decision,that he and the other managers are considering.For this he needs to create a ________ report.
A)market analysis
B)compliance
C)troubleshooting
D)feasibility
E)policy
Q4) Describe a work plan and list the elements of a detailed work plan.
Q5) Describe the ways in which analytical reports and proposals differ.
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Chapter 11: Writing and Completing Reports and Proposals
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29490
Sample Questions
Q1) The ________ of a report is the last opportunity to make your message strong,clear and compelling.
A)opening
B)body
C)close
D)opening and body
E)preview
Q2) Bart is relatively new to wikis and needs to practice his writing and editing skills.He should ________.
A)write and edit content on a notepad, before loading it to the wiki
B)use the sandbox
C)use the talk page
D)use screencasts
E)use different page templates and formatting options than the rest of the wiki
Q3) What is a wiki sandbox and how is it different from the talk page? If a wiki is constantly edited by the assigned members and most contributors have followed the stipulated guidelines,should the final report be approved by the team lead? Explain your answer.
Q4) How would you adapt the three-step process to successful wiki writing?
Q5) List points to be kept in mind when drafting website content.
Page 13
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Chapter 12: Developing Oral and Online Presentations
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/29491
Sample Questions
Q1) Ideas should be illustrated with visuals,which enliven the message,help the speaker connect with audience members,and help them remember the speaker's message more effectively.
A)True
B)False
Q2) Planning oral presentations involves gathering information and organizing it.
A)True
B)False
Q3) A(n)________ arouses audience interest in your topic and establishes your credibility.
A)effective introduction
B)long subject line
C)presentation outline
D)short summary
E)conclusion
Q4) Reciting your speech from memory is usually the most effective or easiest delivery mode.
A)True
B)False
Q5) What is the difference between defining your main idea and limiting your scope?
Page 14
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Chapter 13: Building Careers and Writing Résumés
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29492
Sample Questions
Q1) In your résumé,most of the space should be devoted to the jobs that ________.
A)are relevant to your education
B)were the most challenging
C)you held the longest
D)are the most recent
E)are related to your target position
Q2) Barney has spent a number of years in the professional work force.However,when he started,he held a number of part-time,temporary,or entry-level jobs that don't relate to his career objective now.In the work experience section of his résumé,Barney should
A)include all those details to give the right picture of his career path
B)mention the details so that the manager gets an idea of his wide range of exposure
C)include them only in the career summary
D)exclude the irrelevant details that might clutter his résumé
E)avoid mentioning anything that is more than five years old
Q3) How does your online image work as a career management tool? How would you present the "story of you" in an e-portfolio?
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Page 15
Chapter 14: Applying and Interviewing for Employment
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29493
Sample Questions
Q1) If the employer has received your résumé earlier,it is not necessary to carry additional copies when you attend the interview.
A)True
B)False
Q2) Competence and confidence are the foundation of your interviewing style,and you can enhance them by ________.
A)avoiding questions that make you uncomfortable
B)being boastful to project confidence
C)using humor and colorful adjectives and adverbs to highlight competence
D)giving the interviewer an impression of poise, good manners, and good judgment
E)practice speaking in monotone, while making eye-contact
Q3) If your interview does not end with a job offer you should ________.
A)not bring up the topic
B)mention that you have another job offer and need to give the other company an answer by a specific date
C)tactfully ask when you can expect to know the decision
D)ask whether you did anything wrong during the interview
E)request an offer of employment
Q4) Describe six of the common types of interviews.
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