Professional Communication
Midterm Exam
Course Introduction
Professional Communication explores the principles and practices of effective communication in a variety of professional contexts. The course covers topics such as written, oral, and digital communication; workplace etiquette; audience analysis; intercultural communication; and the importance of clarity, tone, and structure in professional messaging. Through interactive assignments and real-world case studies, students develop skills in drafting professional emails, reports, and presentations, as well as strategies for effective collaboration and conflict resolution. By the end of the course, students will be equipped to convey information confidently and persuasively in diverse organizational settings.
Recommended Textbook
Strategic Communication in Business and the Professions 7th Edition by Dan OHair
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14 Chapters
549 Verified Questions
549 Flashcards
Source URL: https://quizplus.com/study-set/1678 Page 2
Chapter 1: Communication in Organizations
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33279
Sample Questions
Q1) Problems with channels are one of the ten reasons listed for communication failure.
A)True
B)False
Answer: True
Q2) If two coworkers are talking about how the old -timers do things, trading stories about their first days on the job, discussing how communication works in the office, and musing about those who have succeeded in the organization, they are really talking about organizational
A) values.
B) culture.
C) interdependence.
D) theory.
Answer: B
Q3) Context is the situation or setting in which communication occurs.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Model of Strategic Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Evaluate the following goal in terms of the goal
A) According to the guidelines, this is an appropriate goal.
B) This is not an appropriate goal.
C) A better goal is: "I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due."
D) This goal should read: "I'll try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor."
Answer: C
Q2) A coworker becomes upset with her colleague,Jack,because he inadvertently sat in ? "her seat" next to Ms.Zahn during last week's update meeting.The coworker is trying ? to defend her
A) ego.
B) position.
C) personal goals.
D) territoriality.
Answer: D
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4
Chapter 3: Diversity in Business and the Professions
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/33281
Sample Questions
Q1) In the broadest sense,sexual harassment in the workplace includes
A) a worker asking a coworker to lunch to discuss business.
B) inappropriate demands made on an employee, producing an uncomfortable work environment.
C) having to stay late to work on a project with an approaching deadline.
D) telling a worker he/she cannot work on a project because he/she has no experience in the area.
Answer: B
Q2) Gender,age,ethnicity,physical abilities,religious affiliation,and sexual orientation are all aspects of diversity.
A)True
B)False
Answer: True
Q3) International communication is the study of cultural communication between representatives of different nations.
A)True
B)False
Answer: True
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5
Chapter 4: Listening Skills
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Negative listening means that the receiver is not concentrating on the message and consequently loses much of its meaning.
A)True
B)False
Q2) What is perception's function in listening?
A) Perception plays a minor role in listening.
B) Perception is the framework within which listening occurs.
C) Perception is significant only to the listener.
D) Perception is a way of putting things into categories so that listening is easier.
Q3) What are two ways to overcome the three D's?
A) ask the speaker questions and sit up straight
B) take notes and tape
C) be alert and eat before the meeting
D) ask questions to oneself and take notes
Q4) What are the three D's that inhibit listening?
A) distraction, disorientation, and defensiveness
B) defensiveness, deadlines, and deluges
C) distraction, defensiveness, and deadlines
D) disco, dead, and dive
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Chapter 5: Verbal and Nonverbal Skills
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Kinesics is the study of personal space.
A)True
B)False
Q2) "I think the heater is broken today" is an example of a tag question.
A)True
B)False
Q3) Most business dress etiquette books convey a similar basic message: clothes should be
A) neat and coordinated at all times.
B) overstated and professional.
C) understated and conservative.
D) liberal and professional.
Q4) In regard to conversational turn taking and power,what does it mean when one Person attempts to interrupt another for the floor?
A) "It is my turn; you be quiet."
B) "I'm challenging you."
C) "I'm inconsiderate."
D) "I don't like you."
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Chapter 6: Leadership and Management Skills
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) The four functions of management are planning,organizing,motivating,and coordinating.
A)True
B)False
Q2) __________ means bringing people together so that their varied talents and skills can be complementary and mutually supportive, thereby giving employees a sense of cooperation.
A) Involvement
B) Integration
C) Consideration
D) Assimilation
Q3) According to Likert's management continuum,what system would a manager be Following if he/she openly placed confidence and trust in his/her subordinates while controlling them through negotiation and communication?
A) system 1
B) system 2
C) system 3
D) system 4
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Chapter 7: Work Relationships
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Which of the following terms describes the interpersonal bonding phase a mentor and Protégé go through?
A) cultivation
B) initiation
C) redefinition
D) separation
Q2) A __________ acts as a role model who demonstrates how a new employee can develop And become successful.
A) superior
B) coworker
C) supervisor
D) mentor
Q3) Mentors may actually __________ their own value to the organization by working with new employees.
A) increase
B) decrease
C) maintain
D) influence
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Chapter 8: Interviewing Skills
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69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/33286
Sample Questions
Q1) __________ is (are)the process of finding a job through personal contacts at other Organizations.
A) Internships
B) Networking
C) Personal job application
D) Employee referrals
Q2) The interviewee designs the résumé and the cover letter based on the __________ and the Research done on the company.
A) organizational structure
B) business purpose
C) personal biography
D) work experience
Q3) __________, the official source of legal guidance in hiring, provides prescriptive advice for avoiding potentially discriminatory practices during the interview process.
A) Legal Guidance for Employers
B) Equal Employment Opportunity Commission Uniform Guidelines on Employee Selection Procedures
C) Employee Selection Guidelines
D) Proper and Nondiscriminatory Questions Guide
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Page 10
Chapter 9: Fundamentals of Group Communication
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/33287
Sample Questions
Q1) The style of decision making in which a leader hands down a decision to the group is A) laissez
B) participative.
C) authoritarian.
D) unitarian.
Q2) Member satisfaction is greater in low -cohesive groups than in high -cohesive groups.
A)True
B)False
Q3) When a group begins to view itself as powerful and omnipotent, acts close -minded, and pressures members toward uniformity, the group is exhibiting symptoms of A) conformity.
B) groupthink.
C) conflict.
D) cohesiveness.
Q4) A group consists of individuals with independent goals.
A)True
B)False
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11
Chapter 10: Meetings: Forums for Problem Solving 305
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33288
Sample Questions
Q1) Advocacy in problem -solving groups seeks to __________ positions to promote awareness and resolve issues.
A) advance accepted
B) advance alternative
C) criticize alternative
D) criticize all
Q2) When a planner is considering where to hold a meeting,what question must he/she Answer before deciding which room to use?
A) "Are the physical dimensions of the room suitable for the people planning to attend?"
B) "Are there audiovisuals in the room?"
C) "Do I know the group well enough?"
D) "Does the agenda suit the room?"
Q3) Which of the following room setups is most conducive to meetings that require Discussion between participants as well as presentation capacity?
A) conference
B) u -shape
C) auditorium
D) satellite tables
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Chapter 11: Negotiation and Conflict Management
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/33289
Sample Questions
Q1) In an ongoing conflict situation,what might change as the conflict situation develops And the conflicting partners begin to understand each other better?
A) goals
B) positions
C) argumentativeness
D) conflict
Q2) In a bargaining session,two or more people with different goals exchange Communication to produce a __________ outcome.
A) mutually agreed on
B) conceded
C) lengthy
D) mutually undesirable
Q3) What is the difference between formal and informal bargaining situations?
A) Informal sessions are casual whereas formal sessions never are.
B) Informal sessions are difficult whereas formal sessions are easy.
C) Informal sessions are scheduled over time whereas formal sessions are spontaneous.
D) Informal sessions are spontaneous whereas formal sessions are scheduled over time.
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13
Chapter 12: Developing and Delivering Effective Presentations
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/33290
Sample Questions
Q1) Business and professional speakers say that their worst and most frequent mistake is
A) failing to make lettering and details large enough for everyone to see.
B) failing to make visual aids captivating.
C) using irrelevant visual aids.
D) failing to select the appropriate visual aid.
Q2) Abstract explanations are more successful than concrete explanations.
A)True
B)False
Q3) As long as the topic is interesting,it does not matter whether or not the topic is relevant to the audience.
A)True
B)False
Q4) Which of the following is NOT a demographic variable?
A) personal appearance
B) occupation
C) economic and social status
D) gender
E) age
Page 14
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Chapter 13: Informative Presentations
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/33291
Sample Questions
Q1) Jargon is a useful aid in attempting to create a shared perspective.
A)True
B)False
Q2) What is one of the most common mistakes made by beginning speakers regarding Their listeners?
A) assuming that each audience needs a different speech
B) assuming that the same speech can be given to different audiences
C) assuming that each speech requires different supporting material
D) assuming that each presentation requires different visual aids
Q3) In a cause/effect pattern,the message is organized around the origins and the results of a series of events.
A)True
B)False
Q4) The choice of an appropriate method of organizing a presentation depends on
A) the function of the presentation.
B) audience size.
C) the size of the room.
D) the length of the presentation.
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Chapter 14: Persuasive and Special Presentations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33292
Sample Questions
Q1) When a speaker is trying to promote change,he/she attempts to __________ the listeners' Thoughts or behaviors.
A) motivate
B) distinguish
C) manipulate
D) redirect
Q2) Which of the following components is found in a persuasive presentation but should Not be incorporated in an informative presentation?
A) support material
B) call to action
C) humor
D) external sources
Q3) Source credibility refers to the speaker's pathos.
A)True
B)False
Q4) Three of the most commonly used persuasive formats are sales,lectures,and motivational sessions.
A)True
B)False
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