Professional Communication in Organizations Pre-Test
Questions
Course Introduction
Professional Communication in Organizations explores the principles and practices of effective communication within workplace environments. The course covers various communication modes, including written, verbal, non-verbal, and digital channels, emphasizing clarity, conciseness, and professionalism. Students will analyze real-world scenarios to develop skills in crafting emails, reports, presentations, and meeting protocols, while navigating cultural diversity, conflict resolution, and collaborative teamwork. The course also examines the impact of organizational culture and technology on communication strategies, preparing students to engage and lead in professional settings with confidence.
Recommended Textbook
Organizational Behavior 18th Edition by
Stephen P. Robbins
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18 Chapters
1987 Verified Questions
1987 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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Sample Questions
Q1) Evidence that an organization is able to exist and grow over the long term is called organizational survival.
A)True
B)False
Answer: True
Q2) ________ is an example of an outcome at the organizational level.
A) Productivity
B) Diversity
C) Personality
D) Mood
E) Culture
Answer: A
Q3) Which of the following is an example of an outcome at an individual level?
A) structure
B) culture
C) politics
D) power
E) attitude
Answer: E
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Page 3
Chapter 2: Diversity in Organizations
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Sample Questions
Q1) The management at Climate Action Development needs to recruit campaign managers for its Renewable Energy Project. They are looking for candidates who are assertive, extroverted, and who can tackle challenges head-on. Which of the following deep-level characteristics should they focus on to best help them recruit the right candidate for the job?
A) race
B) age
C) ethnicity
D) gender
E) personality
Answer: E
Q2) Women being assigned marginal job roles that do not lead to promotion is an example of the ________ form of discrimination.
A) hazing
B) gaslighting
C) coercion
D) exclusion
E) battery
Answer: D
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Page 4
Chapter 3: Attitudes and Job Satisfaction
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Sample Questions
Q1) Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
Answer: C
Q2) Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?
A) cognitive
B) affective
C) reflective
D) behavioral
E) reactive
Answer: B
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Page 5
Chapter 4: Emotions and Moods
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Sample Questions
Q1) Dawn Wang heads an ad agency in Texas and regularly needs to work with copywriters, artists, and designers to come up with effective branding solutions for products. For one of the company's esteemed clients, Wang and her team need to brainstorm ideas for a slogan for the client's new line of clothing. In such a situation, why is it particularly important for Wang to keep her team happy?
A) People take a long time at processing information when they are in a good mood.
B) People tend to weigh all options to make less likely decisions when in a good mood.
C) People are less likely to use rules of thumb when they are in a good mood.
D) People tend to make decisions quickly when they are in a good mood.
E) People are more creative and produce more ideas when they are in a good mood.
Q2) Mindfulness can lead to improved job performance, work-life balance, and sleep quality as well as reduced turnover intentions, retaliatory behaviors, and counterproductive work behaviors.
A)True
B)False
Q3) Discuss whether there are gender differences regarding emotions.
Q4) How can managers influence moods? Explain.
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Chapter 5: Personality and Values
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Sample Questions
Q1) Describe the five value dimensions of national culture as identified by the Hofstede's framework for assessing cultures.
Q2) Elaine Chamberlain works as a research executive at an environmental organization. Though her colleagues are helpful and friendly, because of her shy nature, she often eats her lunch at her desk and has limited interactions with them. She is glad that her nature of work does not require her to interact with her co-workers to a high extent. Which of the following types is Chamberlain most likely to be characterized as according to the Myers-Briggs Type Indicator (MBTI) classification?
A) social
B) introverted
C) exhibitionist
D) gregarious
E) extraverted
Q3) According to Milton Rokeach, ________ values refer to desirable end-states.
A) essential
B) instrumental
C) critical
D) flexible
E) terminal
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Page 7
Chapter 6: Perception and Individual Decision Making
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Sample Questions
Q1) The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others is known as the randomness error.
A)True
B)False
Q2) According to the attribution theory, ________ is one of the three main factors which attempt to determine an individual's behavior.
A) distinctiveness
B) perverseness
C) flexibleness
D) resilience
E) timorousness
Q3) Explain the three components of creativity. Name two biases and give examples of how they would affect creativity.
Q4) The rational decision-making model takes into consideration the fact that all information pertaining to a problem might not be available to the decision maker.
A)True
B)False
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Chapter 7: Motivation Concepts
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Sample Questions
Q1) Which of the following statements is true according to McClelland's theory of needs?
A) People with a high achievement need prefer tasks that have a high level of risk.
B) People with a high achievement need are interested in motivating others to do well.
C) People with a high need for power and affiliation often make good managers in large firms.
D) People with a high achievement need experience great satisfaction from success that comes by luck.
E) People with a high need for power and a low need for affiliation often make the best managers.
Q2) Which of the following theories discusses three relationships: effort-performance relationship, performance-reward relationship, and rewards-personal goals relationship?
A) goal-setting theory
B) self-efficacy theory
C) equity theory
D) expectancy theory
E) self-determination theory
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Page 9
Chapter 8: Motivation: From Concepts to Applications
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Sample Questions
Q1) The percentage of Canadian major corporations that offer flexible benefits plans is decreasing.
A)True
B)False
Q2) For employee stock ownership plans to be effective in improving performance, they must ________.
A) be based solely on productivity like gainsharing plans
B) be implemented such that employees psychologically experience ownership
C) be determined on the basis of performance appraisals and recent performance
D) be planned such that they are unaffected by company profitability
E) be based on the market compensation philosophy
Q3) Which of the following alternative work arrangements enables the organization to draw on the talents of more than one individual in a given job?
A) telecommuting
B) flextime
C) gainsharing
D) profit sharing
E) job sharing
Q4) Discuss how an individual can convince her employer to give her flextime?
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Chapter 9: Foundations of Group Behavior
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Sample Questions
Q1) Which of the following statements is true regarding brainstorming?
A) Brainstorming encourages criticizing an idea as early as possible.
B) Brainstorming overcomes the problem of "production blocking."
C) Brainstorming can overcome the pressures for conformity.
D) Research consistently shows that a group in a brainstorming session generates more ideas than an individual working alone.
E) Brainstorming fails to develop group cohesiveness.
Q2) Groupshift is seen when ________.
A) group members view themselves in better light when compared to members of the out-group
B) group members tend to exaggerate the initial positions they hold when discussing a given set of alternatives and arriving at a solution
C) group members notice and emphasize identities that reflect how different they are from other groups
D) group members tend to prefer and endorse the products, ideas, and aspects of someone else's culture over their own
E) group members fail to express alternative opinions and deviant views under the influence of the norm for consensus
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Chapter 10: Understanding Work Teams
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Sample Questions
Q1) Problem-solving teams discuss a problem, generate potential solutions, and implement them successfully.
A)True
B)False
Q2) To foster positive team identity, managers should ________.
A) create a climate of respect and inclusion
B) avoid the use of virtual teams
C) ignore individuals' specific skills and abilities
D) choose the individual with the best technical skills regardless of his or her ability to perform as a member of a team
E) use only team-based motivational tools
Q3) ________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.
A) Independent
B) Self-managed work
C) Cross-functional
D) Problem-solving
E) Traditional
Q4) Explain how organizations can create team players.
Page 12
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Chapter 11: Communication
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Which of the following statements is true regarding an informal communication channel?
A) It traditionally follows the authority chain within the organization.
B) It generally transmits messages related to the professional activities of members.
C) It is established by the organization.
D) It is generally used for communicating personal or social messages.
E) Information regarding change in the policies of the organization is transmitted through it.
Q2) Facebook is a hybrid social networking service that allows users to post microblog entries or tweets to their subscribers about any topic, including work.
A)True
B)False
Q3) Communication that flows from one level of a group or organization to a lower level is called downward communication.
A)True
B)False
Q4) Discuss the advantages and disadvantages of oral communication.
Q5) What is the difference between videoconferencing and conference calling?
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Chapter 12: Leadership
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Sample Questions
Q1) The top management of Myers Corp are planning a reorganization of their company to cut costs and increase efficiency. The different department heads have been asked to present their departmental strengths, needs, and concerns at a meeting. The various division heads have come to an agreement that clarity of goals and tasks, detailed procedural guidelines like employee manuals, and a cooperative workforce are their main strengths. Additionally, they are of the opinion that cutting managerial positions to reduce costs and reorganizing Myers Corp as a relatively flat organization is a good approach. This scenario reflects the operation of ________ in replacing the support and ability offered by leaders.
A) vision
B) traits
C) attributes
D) substitutes
E) charisma
Q2) Describe the relationship between trust and leadership.
Q3) What is abusive supervision?
Q4) How do substitutes and neutralizers challenge the effectiveness of leadership?
Q5) What is the most important event an organization needs to plan for?
Q6) Describe the full range of leadership model.
Q7) Charismatic leaders are not always authentic leaders. Discuss.
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Chapter 13: Power and Politics
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Sample Questions
Q1) Political behaviors usually ________.
A) lie outside of an individual's specified job requirements
B) are counterproductive to individual goals
C) are seen only in large organizations
D) are sanctioned by organizational leaders
E) are expected as part of each job requirement
Q2) Dependence would be low when ________.
A) the goods have very few suppliers
B) the goods have low accessibility
C) the goods in question are scarce
D) the products are important
E) the goods have substitutes
Q3) Sexual harassment ________.
A) is proportionally prevalent for women across all types of jobs
B) is virtually non-existent for men
C) is increasing according to the EEOC
D) is more prevalent in male-dominated societies
E) is less likely to occur where there are large power differentials
Q4) Explain expert power with reference to the dimensions of importance, scarcity, and nonsubstitutability.
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Chapter 14: Conflict and Negotiation
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Sample Questions
Q1) Discuss the effects of moods and emotions on effectiveness of negotiations.
Q2) The home buyer wants to bring in a third party who will have the authority to dictate an agreement. This person will be a(n) ________.
A) mediator
B) arbitrator
C) conciliator
D) consultant
E) plaintiff
Q3) What are the various causes of conflict?
Q4) When it comes to negotiation, having a reputation for being trustworthy doesn't matter.
A)True
B)False
Q5) Explain the conflict resolution strategies used by collectivist cultures.
Q6) Which of the following statements is true regarding distributive bargaining?
A) It operates under zero-sum conditions.
B) It focuses on long-term relationships.
C) It involves high information sharing.
D) It attempts to create a win-win solution.
Page 16
E) It is rarely used in labor-management negotiations.
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Chapter 15: Foundations of Organization Structure
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Sample Questions
Q1) What are the three dimensions that characterize the environment of an organization?
Q2) The term used to describe the degree to which tasks in an organization are subdivided into separate jobs is called ________.
A) social clustering
B) bureaucracy
C) work specialization
D) centralization
E) departmentalization
Q3) One way to overcome too much division within an organization and retain the positive elements of structure is to encourage or build in boundary-spanning roles.
A)True
B)False
Q4) The organizational design of a simple structure is highly risky.
A)True
B)False
Q5) Discuss boundary spanning in organizations and between organizations.
Q6) Describe the five common ways of departmentalization. Give an example of each.
Q7) Describe the various characteristics of bureaucracy.
Page 17
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Chapter 16: Organizational Culture
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Sample Questions
Q1) Nike is using ________ to perpetuate its organizational culture when employees reminisce about the days when Oregon track star Steve Prefontaine worked to make running a professional sport.
A) rituals
B) material symbols
C) stories
D) company policies
E) business strategies
Q2) Formal socialization involves putting the new employee directly into the job, with little or no special attention.
A)True
B)False
Q3) Organizational culture represents a perception that the organization's members share.
A)True
B)False
Q4) Compare and contrast dominant culture and subculture.
Q5) Describe the characteristics of a strong culture.
Q6) Describe the various situations under which culture acts as a liability.
Q7) Explain the primary methods of maintaining an organization's culture.
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Chapter 17: Human Resource Policies and Practices
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Sample Questions
Q1) Which of the following is one of the techniques used by organizations to make their workplace more family-friendly?
A) telecommuting
B) job enlargement
C) classroom training
D) mentoring program
E) job rotation
Q2) Which of the following work-life initiatives is an example of a culture-change strategy?
A) offering flexible benefits
B) tying manager pay to employee satisfaction
C) allowing job sharing
D) providing fitness center
E) providing counseling services
Q3) A group of human resources practices that work together and reinforce one another to improve organizational outcomes is known as a high performance work system.
A)True
B)False
Q4) Describe disadvantages of the interview.
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Chapter 18: Organizational Change and Stress Management
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Sample Questions
Q1) Benny is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects. Therefore, he's working with new and less qualified contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat, and every day they are able to laugh over lunch about their new managerial impotence. ________ is helping Benny handle his stress.
A) Emotional contagion
B) Cognitive dissonance
C) Social support
D) Time management
E) Self-efficacy
Q2) Which of the following resistances to change is overt and immediate?
A) loss of loyalty
B) increased absenteeism
C) loss of motivation
D) increased error
E) complaint
Q3) What are the various forces that make it necessary for organizations to change?
Q4) Discuss the psychological symptoms of stress.
Page 20
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