Professional Communication
Final Exam
Course Introduction
Professional Communication explores the fundamental principles and practices of effective communication within professional settings. The course covers topics such as interpersonal communication, business writing, public speaking, digital communication, cross-cultural communication, and teamwork. Students will develop practical skills in crafting clear, concise, and purposeful messages tailored to various audiences and mediums, including emails, reports, presentations, and meetings. Emphasis is placed on ethical considerations, feedback techniques, and strategies for overcoming communication barriers, preparing students to succeed in diverse and dynamic professional environments.
Recommended Textbook
Looking Out Looking In 3rd Edition by
Ronald B. Adler
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10 Chapters
1560 Verified Questions
1560 Flashcards
Source URL: https://quizplus.com/study-set/574
Page 2
Chapter 1: A First Look at Interpersonal Communications
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/10694
Sample Questions
Q1) What is a person doing when he/she pays attention to his/her behaviour in relationships?
A) controlling
B) integrating
C) self-monitoring
D) ego-centric behaviour
Answer: C
Q2) Your text argues that it is important to react in unique ways to every person we meet and to respond to each person as though they are unique.
A)True
B)False
Answer: False
Q3) Which of the following best defines the meaning of the "environments" that communicators occupy?
A) the social systems in which they communicate
B) the physical locations in which they communicate
C) the space that they require to communicate effectively
D) the fields of experience that affect how they understand others' behaviour
Answer: D
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Chapter 2: Communication and Identity: Creating and Presenting the Self
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/10695
Sample Questions
Q1) Lacinda keeps thinking about the time she made a mistake with a client 10 years ago.As a result,she believes that she is a bad at her job.What does this scenario demonstrate?
A) obsolete information
B) distorted feedback
C) perfection
D) social expectations
Answer: A
Q2) People with high self-esteem can handle all conflicts productively.
A)True
B)False
Answer: False
Q3) Which of the following can create a self-image that is worse than the facts warrant?
A) repeatedly failing at something
B) focusing on one's strengths
C) over thinking
D) overly critical parents
Answer: D
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Chapter 3: Perception: What You See Is What You Get
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/10696
Sample Questions
Q1) What is one reason that we notice some stimuli more than others in our environment?
A) They are mild.
B) They are singular.
C) They are changing.
D) They are emerging.
Answer: C
Q2) What are the three dimensions of empathy?
A) perspective taking, emotions, and concern
B) perspective taking, concern, and cognitive complexity
C) perspective taking, emotions, and cognitive complexity
D) perspective taking, cognitive complexity, and sympathy
Answer: A
Q3) The sensory data we receive are the same for all of us; perceptual differences occur only after we begin to interpret those data.
A)True
B)False
Answer: False
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5
Chapter 4: Emotions: Feeling, Thinking, and Communicating
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145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/10697
Sample Questions
Q1) Collectivist cultures discourage the expression of negative emotions among in-group members.
A)True
B)False
Q2) Which of the following improves the expression of emotion in the statement "You're making me anxious"?
A) "Your fast driving is not making me feel very safe."
B) "I feel nervous when you drive over the speed limit."
C) "I feel like taking the keys because of your speeding."
D) "I feel like I should drive because you are a bad driver."
Q3) Bill always has a negative mood at work.He constantly complains about management and how much he hates his job.Whenever Bill joins his co-workers for lunch people leave feeling angry and dissatisfied with their job.Which term best describes Bill's impact on his co-workers?
A) debilitative emotions
B) emotional contagion
C) presenting self
D) social transmission
Q4) Using three situations from your life,illustrate primary and mixed emotions.
Q5) Discuss the differences between facilitative and debilitative emotions.
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Chapter 5: Language: Barrier and Bridge
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/10698
Sample Questions
Q1) Which statement best exemplifies highly abstract language?
A) "You can play tennis!"
B) "John is a loyal person."
C) "Turn to page 116 and do the exercise at the bottom of the page."
D) "My car wouldn't start this morning; I wish I had never bought it."
Q2) According to research,women talk more than men.
A)True
B)False
Q3) Semantic rules are more powerful than an individual's personal meaning for words.
A)True
B)False
Q4) Which term refers to the tendency to view people or relationships as unchanging?
A) static evaluation
B) emotive language
C) semantics
D) euphemistic language
Q5) Discuss the difference between "it" statements,"but" statements,"you" language,and "I" language.Why is it important to use "I" language? Give a personal example where you used "I" language successfully.
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Chapter 6: Nonverbal Communication: Messages Beyond Words
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/10699
Sample Questions
Q1) Arriving early for an appointment
A)chronemics
B)vocal filler
C)emblem
D)illustrator
E)kinesics
F)proxemics
G)touch
Q2) Different emotions show most clearly in various parts of the face.
A)True
B)False
Q3) Your text defines nonverbal communication as any type of communication that isn't expressed by speech.
A)True
B)False
Q4) In nonverbal communication,what do studies of leakage deal with?
A) behaviours of illness
B) deception cues
C) environmental issues
D) innate behaviours
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Chapter 7: Listening: More Than Meets the Ear
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/10700
Sample Questions
Q1) "From what you've said,it sounds like you're mad at your boyfriend for expecting you to drop your personal plans whenever he wants you to spend time with you.Is that right?"
What listening response is this an example of?
A) analyzing
B) judging
C) paraphrasing
D) supporting
Q2) If senders express themselves clearly,there is little need for feedback from the receiver.
A)True
B)False
Q3) Hannah has been bullied by a classmate.Riley says to Hannah,"It's only words,don't listen to her." What type of unsupportive response is this?
A) minimizing the significance of the situation
B) focus on "then and there" rather than "here and now"
C) deny others the right to their feelings
D) cast judgment
Q4) Describe the elements in the listening process.Give an example for each element.
Q5) Describe the different types of support and provide an example for each.
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Chapter 8: Communication and Relational Dynamics
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179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/10701
Sample Questions
Q1) Physical intimacy is obviously the best type of relational intimacy.
A)True
B)False
Q2) Which term refers to the first stage in relational development,in which the parties express interest in one another?
A) initiating
B) relational maintenance
C) experimenting
D) bonding
Q3) Frequent contact increases the likelihood of friendship developing.
A)True
B)False
Q4) According to research,which area showed the greatest differences between Asian and European social behaviour?
A) expressing humour
B) expressing intimacy
C) expressing respect
D) greeting behaviour
Q5) Discuss the various relational transgressions and strategies for relational repair.
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Chapter 9: Improving Communication Climates
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/10702
Sample Questions
Q1) What do Gibb's categories examine?
A) personal conflict styles
B) patterns of self-disclosure
C) defensive and supportive behaviours
D) strength of self-concept and self-esteem
Q2) Behaviour that fits into the Gibb's category of "strategy" attempts to manipulate the other into doing what you want.
A)True
B)False
Q3) What determines the communication climate in a relationship?
A) the amount of self-disclosure that occurs
B) the degree to which each person feels valued
C) the similarities of the two parties' communication environments
D) the listening and perceptual skills that each individual brings to the relationship
Q4) Incongruous responses contain two messages that seem to deny or contradict each other.
A)True
B)False
Q5) Explain the types of confirming messages.Give an example for each.
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Chapter 10: Managing Interpersonal Conflicts
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/10703
Sample Questions
Q1) Lavonne is mad at Curt so she intentionally leaves dirty dishes around the house because she knows that upsets him.Which crazymaker is this?
A) the pseudoaccommodator
B) the trivial tyrannizer
C) the trapper
D) the avoider
Q2) People compete when they see a situation as an "either or."
A)True
B)False
Q3) Beth and Ali are working on a project together for their Child and Youth Worker program.Both Beth and Ali hate doing presentations.As a result,they both want to do the written portion of the project and neither wants to present.After much discussion they decide that Beth will do the research and the presentation and Ali will do the writing.Neither one is pleased with the agreement.What conflict style have they used?
A) accommodating
B) avoiding
C) collaborating
D) compromising
Q4) How do gender and culture influence the way people manage conflict?
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