Professional Communication Exam Solutions
Course Introduction
Professional Communication explores the principles and practices necessary for effective communication in workplace and professional settings. This course examines verbal, nonverbal, and written communication strategies used in business, technical, and organizational contexts. Students will develop skills in crafting clear messages, delivering presentations, engaging in active listening, and utilizing digital communication tools. Emphasis is placed on collaboration, intercultural competence, conflict resolution, and ethical considerations, preparing students to interact confidently and effectively in diverse professional environments.
Recommended Textbook
BCOM 4th Edition by Carol M. Lehman
Available Study Resources on Quizplus 14 Chapters
833 Verified Questions
833 Flashcards
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Chapter 1: Establishing a Framework for Business Communication
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57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/42526
Sample Questions
Q1) A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be the LEAST effective method for sharing the news with employees, given the sensitive nature of the message?
A) A face-to-face meeting with each employee
B) A well-written, empathetic letter to each affected employee
C) A telephone call to each affected employee
D) Electronic mail to all affected employees
Answer: D
Q2) You are faced with a work-related ethical dilemma. In deciding what action to take, you would:
A) Check the company code of ethics to see if the action is prohibited.
B) Check legal implications and the company code of ethics, and then decide if the action is personally ethical.
C) Check with colleagues to see if they would take the action.
D) Check the legal implications and feel free to take the action if it is not illegal.
Answer: B
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Chapter 2: Focusing on Interpersonal and Group Communication
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) The MOST important reason for teams to utilize agendas and minutes is that
A) participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings.
B) written records prove to company owners that meetings aren't a waste of time.
C) written records clear team members of any legal challenges that may arise.
D) written records assure that each member participates equally.
Answer: A
Q2) Lilly is told by her supervisor that she is doing a good job while his body language suggests he is distracted and in a hurry; she will tend to believe the verbal message more than the nonverbal.
A)True
B)False
Answer: False
Q3) Electronic meetings are preferred to face-to-face meetings when group efforts are just beginning and members are trying to build group values.
A)True
B)False
Answer: False
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Chapter 3: Planning Spoken and Written Messages
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following best describes the appropriate use of euphemisms?
A) Eliminate euphemisms because people can recognize such expressions for what they are-unpleasant ideas presented with a little sugar coating.
B) Avoid euphemisms with excessive sugar coating and those that appear sarcastic.
C) Use euphemisms whenever possible because they show your attempt to be polite and positive.
D) None of the above describes appropriate use.
Answer: B
Q2) An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.
A)True
B)False
Answer: False
Q3) Using profanity on the job may be offensive to some or viewed as creating a hostile work environment.
A)True
B)False
Answer: True
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5
Chapter 4: Preparing Spoken and Written Messages
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Providing for coherence means
A) using writing techniques that provide conciseness.
B) using various techniques to link ideas together.
C) varying the length of sentences and paragraphs.
D) selecting words that indicate the communicator's wide vocabulary.
Q2) Discuss why the effective business communicator should vary sentence and paragraph length.
Q3) An effective writer should try to write at the exact grade level of the receiver.
A)True
B)False
Q4) Bullets are usually preferred over numerals in a document list unless sequence is important.
A)True
B)False
Q5) In the sentence "Even though your work was late, we completed the project on time," the negative information is in a de-emphasized position.
A)True
B)False
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Chapter 5: Communicating Electronically
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) You have been instructed to develop a cell phone policy for members of your organization. What are the major elements you will include in the policy?
Q2) During a business lunch with a client, a colleague calls with bad news about another project. You should
A) answer the call at the table and discuss the situation without leaving the table.
B) answer the call at the table, listen to the news calmly, and tell your colleague you will call him back later.
C) excuse yourself from the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later.
D) let the phone continue to ring at the table without answering.
Q3) Discuss five techniques for composing appropriate web content.
Q4) Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication.
A)True
B)False
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Chapter 6: Delivering Good- and Neutral-News Messages
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response?
A) your opinions about the customer
B) a statement as to whether the client is a good credit risk
C) a general statement about the client's credit history, followed by supporting details D) all of the above
Q2) Depending on the situation, a thank-you message can be handwritten, printed on letterhead, or sent electronically.
A)True
B)False
Q3) Making a choice between an inductive outline or a deductive outline is as important in writing an email message or memorandum as in writing a letter.
A)True
B)False
Q4) What questions should you ask yourself in order to determine an appropriate communication channel for a particular message?
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Chapter 7: Delivering Bad-News Messages
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) If bad news appears in the first sentence of a message, the
A) receiver will be prepared for the reasoning that follows.
B) receiver's urge to counter argue will be minimized.
C) receiver's reaction is likely to be defensive.
D) receiver will withhold judgment until he or she has finished reading.
Q2) The Fair Credit Reporting Act gives consumers specific rights and protections when they apply for and are denied credit.
A)True
B)False
Q3) Which of the following is the BEST negative reply to a request for a favor?
A) Thank you for asking me to speak at your meeting, but I will not be able to attend.
B) Because I have a previous engagement in Phoenix, I cannot demonstrate my machine at your conference.
C) Although I have multiple obligations for the date you suggested, I fully support your effort to raise funds for the homeless.
D) I find my schedule is as impossible as ever; I must be doing something wrong with my priorities.
Q4) List and explain three stylistic aspects of writing a bad-news statement.
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Page 9
Chapter 8: Delivering Persuasive Messages
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) Rhamel writes a sales message in the AIDA approach. He gets the receivers Attention, creates an Inference, creates a Decision for the receiver, and encourages Action.
A)True
B)False
Q2) Which of the following is an effective device for gaining attention in a persuasive message?
A) A personal experience
B) A startling announcement
C) A gift or product sample
D) All of the above are effective devices.
Q3) Brandy is writing a memo to a team of people who will help her launch a new product line for the company. To convince them that their extensive commitment is justified because of the importance of the product to the company's future, she should employ the deductive strategy in her persuasive approach.
A)True
B)False
Q4) Discuss several types of persuasive communication you might be required to write or present in your professional and personal life.
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Chapter 9: Understanding the Report Process and Research Methods
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which method of research would be best for researching whether distance learning or traditional classroom instruction is more effective for your company's employees?
A) Observational study
B) Normative survey
C) Experimental research
D) Secondary research
Q2) Which of the following does NOT apply to designing a questionnaire?
A) Ask for factual information as much as possible because opinions are less reliable.
B) Begin with easy-to-answer questions and proceed to the more difficult ones.
C) Provide an even number of choices on a rating scale to eliminate "fence" responses.
D) Avoid "other" as an answer choice on multiple-choice and rating scale questions.
Q3) Limitations refer to boundaries imposed outside the control of the researcher, such as time limit and budget.
A)True
B)False
Q4) Describe the four steps in finding a solution to a business problem.
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Chapter 10: Managing Data and Using Graphics
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Graphics should clarify, simplify, or reinforce the text discussion.
A)True
B)False
Q2) Which sentence BEST introduces a graphic that depicts the way people access an organization's information on a website?
A) The area chart in Figure 10 illustrates changes in the actions of visitors to the company's website.
B) Figure 10 is shown on the following page.
C) See Figure 10 for website data.
D) Figure 10 shows website visits.
Q3) When an effective graphic is used in a report, there is no need for additional interpretation and analysis of the data.
A)True
B)False
Q4) A pie chart is the best type of graphic aid to use to summarize the results of a survey question to which each respondent could check more than one answer.
A)True
B)False
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Page 12
Chapter 11: Organizing and Preparing Reports and Proposals
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) An abstract, or executive summary, summarizes the findings section of the formal report but does not mention the recommendation(s).
A)True
B)False
Q2) A report that recommends to management the installation of a new computer system is an example of an internal proposal.
A)True
B)False
Q3) When the reference list of a report includes sources not cited in the report, it is referred to as a bibliography or works consulted.
A)True
B)False
Q4) Which of the following is NOT a benefit of form reports?
A) Increase clerical accuracy
B) Save time for the preparer
C) Make data tabulation easier
D) Increase personalization
Q5) What is research credibility, and how can you enhance your credibility as a researcher?
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Chapter 12: Designing and Delivering Business
Presentations
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) Gerome has planned a distance presentation for new employees in his company's six locations. Since he has not previously met the participants in person, he should schedule a conference call with the participants to establish rapport prior to the distance presentation.
A)True
B)False
Q2) In a typical business presentation, the number of major points should be limited to three to five.
A)True
B)False
Q3) Because spoken communication is more difficult to process than written communication, complex, lengthy sentences that are acceptable for written documents are NOT effective in a presentation.
A)True
B)False
Q4) Humor should not be used when introducing a presentation because it can be offensive to members of the audience.
A)True
B)False
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Chapter 13: Preparing Résumés and Application Letters
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Completing a self-, career-, and job analysis will assist you in the employment process by
A) identifying your qualifications as they relate to an employer's needs.
B) ensuring that you have selected the right career.
C) comparing your qualifications to the duties and responsibilities of the job you are seeking.
D) achieving all of the above.
Q2) Which of the following statements BEST summarizes the role of online job searching?
A) Job seekers in the current job market can give up traditional means of searching for jobs and concentrate solely on online job search techniques.
B) Online employment search capabilities extend the range of possibilities previously available to the job seeker.
C) Online job searching is a trend that can be expected to further lose popularity over time.
D) Online job searching is important for technical job seekers in computer-related fields, but not for mainstream job seekers.
Q3) Discuss five guidelines for producing a résumé for posting to YouTube.
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Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Gabrielle has an interview for a position in sales. Which of the following would most likely contribute to a favorable first impression in the interview.
A) Maintain eye contact and use body language to convey confidence.
B) Use the interviewer's first name to convey friendliness.
C) Gently shake hands so that the impression given is not overbearing.
D) Sit back and relax to appear in control of the situation.
Q2) Discuss appropriate ways to respond to illegal interview questions.
Q3) List four guidelines for an applicant to start a job interview off "on the right foot."
Q4) Taylor has an interview; which of the following items will she likely NOT need to take with her?
A) A photo of herself
B) A list of references
C) A professional-looking pen and paper
D) Her résumé
Q5) Like other messages that convey unpleasant news, job-refusal letters are written inductively.
A)True
B)False
Page 16
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