Professional Communication Exam Review
Course Introduction
Professional Communication focuses on developing the written, oral, and digital communication skills necessary for success in the workplace. The course covers strategies for effective interpersonal communication, professional correspondence, collaborative teamwork, and presentation techniques. Students will learn to tailor their communication for diverse audiences, understand the importance of nonverbal cues, and utilize contemporary tools for professional interactions. Emphasis is placed on clarity, conciseness, and etiquette in emails, reports, proposals, and meetings, preparing students to navigate complex communication scenarios in a variety of professional environments.
Recommended Textbook
Excellence in Business Communication 4th Canadian Edition by John V. Thill
Available Study Resources on Quizplus
18 Chapters
1541 Verified Questions
1541 Flashcards
Source URL: https://quizplus.com/study-set/2097
Page 2
Chapter 1: Achieving Success Through Effective Business Communication
Available Study Resources on Quizplus for this Chatper
98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/41766
Sample Questions
Q1) How can the exchange of many messages become a barrier to effective communication?
Answer: The sheer number of messages that people receive on the job can be distracting.Too many messages can result in information overload,which not only makes it difficult to discriminate between useful and useless information but also amplifies workplace stress.
Q2) When you put your idea into a message that your receiver will understand,you are __________ the message.
Answer: encoding
Q3) There are many new technologies available to improve Business Communications. Which of the list below are NOT among them?
A) Blogging
B) Email
C) Online chats
D) Ergonomic offices
Answer: D
Q4) Whether exchanging emails,giving a formal presentation,or chatting with co-workers at lunch,you are engaging in __________.
Answer: communication
3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/41768
Sample Questions
Q1) If you encounter irrational resistance,avoid calling the person's attention to it.
A)True
B)False
Answer: False
Q2) As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?
Answer: The team won't function to its potential if even one member doesn't contribute,and this individual may be tuning out without really knowing why.It would be important to encourage him or her to participate by asking
Q3) Conflict between persons or groups in an organization is destructive and must be avoided at all costs.
A)True
B)False
Answer: False
Q4) Much of the communication you'll participate in will take place in meetings.
A)True
B)False
Answer: True
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Communicating Interculturally
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/41769
Sample Questions
Q1) In general,when writing to someone in another country,Canadian businesspeople should be a bit more formal than they would be otherwise.
A)True
B)False
Answer: True
Q2) Culture is inborn.
A)True
B)False
Answer: False
Q3) When communicating across cultures,keep your messages ethical by applying four basic principles: Send and receive messages without judgment,show respect for cultural differences,_________________
A) seek social differences, and seek mutual ground.
B) be honest, and identify roles and status.
C) seek social differences, and be honest.
D) seek mutual ground, and be honest.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/41770
Sample Questions
Q1) If your message is intended strictly to inform,you control the message.
A)True
B)False
Q2) For some messages,certain audience members might be more important than others.
A)True
B)False
Q3) Test your purpose by asking __________________
A) is your news is bad.
B) does someone else want to deliver it.
C) is your audience highly receptive.
D) is the timing is wrong.
Q4) A message's topic,purpose,and main idea are virtually identical.
A)True
B)False
Q5) When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.
A)True
B)False
Q6) Messages can be unethical if important information is __________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Writing Business Messages
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/41771
Sample Questions
Q1) It is best not to use the "you" attitude if ??______________
A) you know your audience well.
B) your organization prefers a more formal style.
C) you are filling your audience's informational needs.
D) you are preparing a persuasive message.
Q2) Style is the way you use words to achieve a certain __________,or overall impression.
Q3) A(n)__________ sentence expresses one main thought and one or more subordinate thoughts related to it.
Q4) Good business messages contain few compound or complex sentences. A)True
B)False
Q5) Briefly explain the difference between tone and style in business writing.
Q6) Explain what it means to choose "words that communicate," then list four techniques for selecting the best words when writing business messages.
Q7) __________ language avoids words or phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender,race,ethnicity,age,or disability.
Q8) Instead of using harsh,unpleasant terms,use mild words,or __________.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Completing Business Messages
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/41772
Sample Questions
Q1) When you have two or more similar ideas to express,make them parallel.
A)True
B)False
Q2) "The above-mentioned book" is an example of _____________
A) a redundancy.
B) a strung-out sentence.
C) an indefinite pronoun starter.
D) an awkward reference.
Q3) Using as many different typefaces as possible makes your business documents more appealing.
A)True
B)False
Q4) If you start a sentence with an indefinite pronoun,chances are the sentence can be shorteneD.
A)True
B)False
Q5) You use a __________ to give you a rough idea of how educated your audience must be to read your message.
Q6) List four characteristics of effective document design.
Q7) Explain at least three of the steps involved in editing documents for clarity.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Crafting Messages for Electronic Media
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/41773
Sample Questions
Q1) When it comes to blogging for business,_____________
A) don't worry about proofreading-your audience doesn't expect it.
B) you should apply the three-step writing process as you would for any other business message.
C) don't spend a lot of time trying to define your audience: you're writing for everyone.
D) it is less important to post new material frequently.
Q2) Only about 10 percent of all employers monitor incoming and outgoing email.
A)True
B)False
Q3) Another term for a video blog is __________
Q4) Advantages of using IM rather than email include _____________
A) lower cost than phone calls and email.
B) availability on a wide range of devices.
C) its ability to mimic conversation more closely.
D) all of the above.
Q5) Blogs are useful in business for communicating during a company crisis.
A)True
B)False
Q6) Define "flames" and explain how to avoid them in business.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Writing Routine and Positive Messages
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/41774
Sample Questions
Q1) If the middle section of your request letter contains a series of questions,the most important question is saved for last.
A)True
B)False
Q2) When making a direct request,you state what you want in the first sentence or two and then follow with an explanation.
A)True
B)False
Q3) When making a request,you _____________
A) use the inductive plan.
B) assume the reader will comply with your request.
C) demand immediate action.
D) do all of the above.
Q4) When writing a claim letter,the best way to begin is ________
A) by complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) with a straightforward statement of the problem.
D) to threaten legal action if you do not receive a favourable adjustment.
Q5) Dissatisfied customers make a(n)__________ or request a(n)__________.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Writing Negative Messages
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/41775
Sample Questions
Q1) Statements beginning "I must refuse" and "We cannot afford" are particularly likely to offend readers.
A)True
B)False
Q2) When you must notify a customer that you can send only part of an order,the buffer
A) gives the reason for the delay on the balance of the order.
B) states the approximate length of time the customer will have to wait for a decision.
C) emphasizes the good news that part of the order is on its way.
D) does all of the above.
Q3) When you want to discourage a response from your reader,use the __________ approach.
Q4) Companies often have policies on reference letters and other negative employment messages that managers are required to follow.
A)True
B)False
Q5) Briefly describe at least five strategies that can help avoid being accused of defamation based on negative messages.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Writing Persuasive Messages
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/41776
Sample Questions
Q1) An effective ending for a persuasive message would be _____________
A) "Return the enclosed coupon by June 15 and you'll receive your bonus 'early bird' key chain."
B) "Please respond as soon as possible."
C) "Wouldn't you like to save some money?"
D) "Be sure to tell all your friends about this exciting offer."
Q2) If low price is a major benefit of your product,you can display it prominently in your sales letter.
A)True
B)False
Q3) It is particularly important to establish __________ with a skeptical or hostile audience.
Q4) An example of faulty logic is to assume that one event caused another just because it happened first.
A)True
B)False
Q5) Persuasive messages often follow a specialized form of the indirect approach called the ?__________ plan.
Q6) __________ are the most attractive features of a product.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Planning Reports and Proposals
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/41777
Sample Questions
Q1) List the three most common strategies for structuring analytical reports.
Q2) __________ identify individual webpages that contain a specific work or phrase you've asked for.
Q3) Whereas __________ reports focus on facts,__________ reports include interpretation,conclusions,and recommendations.
Q4) Provide at least five examples of topical organization strategies for business reports.
Q5) Some external parties prepare a formal invitation to bid on their contracts,called
A) an investigation report.
B) a request for proposal.
C) an alternate hypothesis report.
D) a request for project report.
Q6) Informational reports use a(n)__________ organization.
Q7) Explain the purpose of a "business plan" and briefly describe the elements it should contain.
Q8) Position papers spell out lasting guidelines on company policies and procedures.
A)True
B)False
13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Writing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/41778
Sample Questions
Q1) Flowcharts are used to ______________
A) summarize large amounts of statistical data.
B) show the relative sizes of the parts of a whole.
C) show how something looks or operates.
D) illustrate processes and procedures.
Q2) Word tables are not as useful as numerical ones.
A)True
B)False
Q3) If a short proposal is directed toward an audience outside your organization,use a letter format.
A)True
B)False
Q4) In a formal proposal,where does the Work Plan section normally appear and what information does it contain? Can it be changed later?
Q5) What are the three main sections of a business report?
Q6) Review each visual to ensure __________________
A) that your readers will enjoy it.
B) that it will fit into the length of your report.
C) that it doesn't distort the meaning of the information.
D) that it doesn't contain more than six colours.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Completing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/41779
Sample Questions
Q1) In a formal proposal,how do you determine what organizational approach to use in the letter of transmittal?
Q2) A(n)__________ is a list of sources consulted when preparing a report.
Q3) A report title always starts with "A Study of" or "A Report on."
A)True
B)False
Q4) Formal proposals must be ____________________________
A) produced with a high degree of polish and professionalism.
B) as brief as possible.
C) produced using presentation software.
D) produced in the same format as a formal report.
Q5) The table of contents should always include all levels of headings for the report. A)True
B)False
Q6) Instead of a letter of authorization,a proposal contains a(n)__________ issued by the client.
Q7) A writer's summary of the main ideas,conclusions and recommendations (if any)would typically be placed in a section labeled __________.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Designing and Delivering Oral and Online Presentations
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/41780
Sample Questions
Q1) When you prepare a speech or presentation,your first step involves
A) defining your purpose.
B) analyzing your situation.
C) planning the content, length, and style of your speech or presentation.
D) all of the above.
Q2) A(n)____________ is a series of computerized slides.
Q3) Briefly explain the difference between a planning outline and a speaking outline.
Q4) What is the visual of choice for most business situations?
A) Podcasts
B) Electronic presentations
C) Overhead transparencies
D) Chalkboards
Q5) A question-and-answer period after a speech ___________________
A) is usually unnecessary.
B) is helpful only if the purpose of the speech is to motivate or entertain.
C) is one of the most important parts of any presentation.
D) is included only for small audiences.
Q6) For a large audience and an important event,your tone will be __________.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Building Careers and Writing Résumés
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/41781
Sample Questions
Q1) In addition to your name,what should be included in the Contact Information section of your résumé?
Q2) Which of the following is not a common problem that employers see in résumé?
A) They are too slick.
B) They are amateurish.
C) They are filled with misspellings and grammatical errors.
D) They are too simple and concise.
Q3) The type of people who find work in today's changing workplace are ___________
A) versatile.
B) life-long learners.
C) adaptable.
D) All of the above apply.
Q4) Most employers prefer to post job openings through the help-wanted advertisings.
A)True
B)False
Q5) It is inappropriate to mention community activities or volunteer work on a résumé.
A)True
B)False
Q6) List four ways you can start networking now.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Applying and Interviewing for Employment
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/41782
Sample Questions
Q1) Even if you feel that you have little chance for the job,you should still send a thank-you message.
A)True
B)False
Q2) You are more likely to have a successful interview if you __________________
A) refrain from smiling.
B) maintain eye contact with the interviewer.
C) avoid using hand gestures.
D) do all of the above.
Q3) The longest phase of a job interview is __________________
A) the warm-up.
B) the question-and-answer stage.
C) the close.
D) none; all are about the same length.
Q4) Why do employers use pre-employment tests? What do these tests measure? How do they help employers?
Q5) Most employers interview an applicant two or three times before deciding whether to offer a person a job.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Format and Layout of Business Documents
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41765
Sample Questions
Q1) Mailing notation,such as "Special Delivery" or "Registered Mail," is typed on the envelope instead of the letter.
A)True
B)False
Q2) To make a document look personal and interesting,vary the line length.
A)True
B)False
Q3) Most envelopes used in Canadian business are No.10 (9 1/2 inches long).
A)True
B)False
Q4) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified.
D) mixed.
Q5) In business documents,dashes are typed as space,hyphen,space.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Documentation of Report Sources
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/41767
Sample Questions
Q1) In reference lists prepared following APA style,the date of publication comes immediately after the author's name.
A)True
B)False
Q2) Content notes are used to document quotations and paraphrased passages.
A)True
B)False
Q3) According to the Chicago style for bibliographies,entries without an author name are listed first.
A)True
B)False
Q4) With the APA style,you use ___________
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
Q5) The American Psychological Association style uses the author-date system. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20