Professional Communication
Exam Materials
Course Introduction
Professional Communication is designed to equip students with the essential skills required for effective communication in contemporary professional environments. The course covers a variety of topics, including business writing, presentations, digital correspondence, active listening, nonverbal communication, intercultural competency, and collaborative teamwork. Emphasizing real-world applications, it teaches strategies for tailoring messages to diverse audiences, crafting persuasive arguments, managing workplace conflicts, and utilizing modern communication technologies. Students engage in practical exercises, case studies, and projects that build proficiency and confidence in both written and oral communication, preparing them for success in their future careers.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
Source URL: https://quizplus.com/study-set/229
Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) Communication theories help the professional:
A) maximise his/her income.
B) manipulate the media to his/her advantage.
C) narrow the communication gap between the professional and the client.
D) avoid litigation.
E) save time.
Answer: C
Q2) The receiver's verbal and/or non-verbal response is called:
A) encoding.
B) decoding.
C) feedback.
D) noise.
E) channels.
Answer: C
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Page 3
Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) What qualities do readers and listeners share in persuasion?
A) Both writers and speakers should be formal and serious at all times.
B) Readers and listeners like to be treated as equals, not patronised or bullied.
C) Writing can never adopt the same tone as speech.
D) In both writing and speech, humour is the most persuasive device.
E) Anger and friendliness can be expressed equally well in both writing and speech.
Answer: B
Q2) If you were addressing a hostile audience, you would:
A) expect them to be easily persuaded to your view.
B) expect them to act immediately on your wishes.
C) aim to get them to at least consider your arguments sympathetically.
D) begin by putting on a funny video.
E) end by handing out chocolates to the children.
Answer: C
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4
Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3480
Sample Questions
Q1) Which of the following is an example of paralanguage?
A) Pointing at the desk.
B) Moving chairs in a room to increase chances of useful communication.
C) Saying one word in a sentence louder than others.
D) Patting a friend on the back when he does a good job.
E) Speaking in a foreign language.
Answer: C
Q2) Pounding your fist while saying, 'We must try harder,' is an example of using non-verbal communication as:
A) a way of showing direction.
B) a means of reinforcement.
C) a way to regulate conversation.
D) a tension reliever.
E) a symbol system.
Answer: B
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Page 5
Chapter 4: Intercultural Communication
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3481
Sample Questions
Q1) Socialisation effects happen:
A) as a result of peer pressure.
B) when we are children.
C) when we are adolescents.
D) when we are adults.
E) at all stages of our lives.
Q2) Proxemics is:
A) the use of speech patterns in communication.
B) the use of the landscape in communication.
C) the use of the mouth and eyes in communication.
D) the use of clothing and appearance in communication.
E) the use of space in communication.
Q3) The dimensions of history and worldview affect us by:
A) reminding us of our past.
B) affecting a culture's outlook on life.
C) helping us to understand ourselves better.
D) giving us a way of identifying ourselves.
E) being the most important intercultural dimension.
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6
Chapter 5: Mediated Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which type (interactive; non-interactive; social; or videoconferencing) are the following mediums:
A) Email
B) Facebook
C) Blog
D) Podcast
E) Twitter
F) SMS
Q2) Blended learning is:
A) A blend of traditional and computer-based teaching techniques and tools.
B) Another term for e-learning.
C) Classrooms where the students are from a blend of different ages and cultures.
D) An integrated set of computer-mediated activities.
E) A theory of learning whereby activities are blended with theory to ensure optimal student outcomes.
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Chapter 6: Professional Communication Research
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) The best referencing style for the social sciences is:
A) APa.
B) MLA.
C) Harvard.
D) Chicago.
E) Australian government style.
Q2) What is the research question?
A) The abstract expressed as a question.
B) The conclusion.
C) The hypothesis.
D) The aim of the research.
E) The guiding idea of the research.
Q3) What possibility does the Method section give the reader?
A) The possibility to understand the context of the research.
B) The possibility to see the academic sources associated with the research.
C) The possibility to understand the topic in an in-depth manner.
D) The possibility to replicate the research.
E) The possibility to see how the results apply to current research.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
Q2) Which of the following is true about communication technologies such as text messaging and email?
A) They are alienating humans from each other.
B) They are creating dysfunctional organisational cultures.
C) They are used by people who want to escape the emotional discomfort of more traditional methods of communication.
D) They are creating a range of both positive and negative effects in society. These effects are often unintended and surprising.
E) They are enhancing personal and social confidence of teenagers.
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3485
Sample Questions
Q1) Which of the following statements best describes the nature of self-directed teams?
A) Self-directed teams are responsible for part of the process of production or service they provide.
B) Self-directed teams must be able to turn to a leader to implement effective communication.
C) Self-directed teams must be able to report clearly their decisions to a manager for approval.
D) Self-directed teams must be able to make decisions for a wide range of activities, from purchasing materials to recruitment and product development.
E) Self-directed teams must be able to hire and fire the members.
Q2) Which of the following would be a good example statement of metaphorical thinking for team building?
A) 'There's a mountain the team needs to climb.'
B) 'There's a mountain the team leader needs to climb. '
C) 'Team members need to watch their team leader climb a mountain.'
D) ' The team leader will watch the team members climb a mountain.'
E) ' This team will never reach the summit of performance. '
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Page 10
Chapter 9: Interviewing and Negotiating
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3486
Sample Questions
Q1) The textbook suggests that the receiver of a telephone call is often at a disadvantage.Which of the following is one of the disadvantages of being the receiver rather than the caller?
A) You may not be prepared for the discussion and may not have the desired information at hand.
B) You may receive the call at the most suitable time of day.
C) You may have been planning to speak to the caller.
D) The call will not disrupt a face to face conversation.
E) The call will not disrupt important work.
Q2) In conducting the research interview, what statement might you make to interviewees in relation to ethics?
A) 'This interview will be conducted for as long as it takes to get the answers I need.'
B) 'I might make an audio recording of this interview.'
C) 'I don't know how long this interview will take.'
D) 'I need you to give me some good and interesting answers to my questions.'
E) 'You can withdraw from this study at any time, without specifying a reason.'
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Chapter 10: Oral Reports and Presentations
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) One goal of your conclusion is to:
A) put yourself at ease.
B) leave your audience with a memorable idea or suggestion.
C) make the structure of the speech obvious.
D) suggest to the audience that you have more to say.
E) stop the audience fidgeting.
Q2) David is giving a talk at a local community organisation and has decided to allow questions at any time throughout the talk.What could be an advantage of allowing this?
A) The questions raised could be points that David was planning on covering off on anyway.
B) The questions raised could sidetrack David's topic development.
C) The questions raised could make the talk seem more relaxed and conversational.
D) The questions raised could be unnecessary.
E) The questions raised could take up too much time.
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Chapter 11: Writing Professionally: Process and Style
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3488
Sample Questions
Q1) Which of the following are the 5W's?
A) Who, what, when, where, why
B) Which, who, what, where, why
C) How, what, when , where, why
D) Which, who, what, where, how
E) Who, what, when, where, which
Q2) Which of the following is NOT one of the 4P's for writing?
A) Present situation
B) Proposal
C) Place
D) Problem
E) Possible solutions
Q3) Which of the following is the main reason that a writer would use a thesaurus?
A) The writer cannot find his/her dictionary.
B) To discover the meaning of a word.
C) To discover the origin and history of the word.
D) To find an exact word to best describe an idea.
E) To translate a word into another language.
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13
Chapter 12: Writing for the Workplace: Content and Genre
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3489
Sample Questions
Q1) The choice to send a letter rather than another type of communication signifies:
A) cost-effectiveness.
B) conventionality.
C) formality.
D) a need for speedy communication.
E) an archaic communication method.
Q2) Which of the following statements is true about workplace manuals?
A) Computer manuals are the least common manual in the workplace.
B) Manuals are meant to be read cover to cover.
C) People prefer to read manuals than work things out for themselves.
D) People only read manuals before they use equipment.
E) Manuals help people understand a proper and efficient way to work.
Q3) Chris is hoping to have his recent study published in an academic journal.Which of the following details will Chris need to pay careful attention to in writing his study as an article?
A) The academic interests of the scholars who review the journal.
B) The style guide issued by the journal.
C) The interests of the readers of the journal.
D) Making sure he uses the active voice in the article.
E) Making sure he uses a passive voice in the article.
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Chapter 13: Academic Writing
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3490
Sample Questions
Q1) Which reason for effective referencing is supported by the textbook?
A) The more references you have, the more people will admire your scholarship.
B) Referencing helps the writer keep track of the arguments of different experts in the field being researched.
C) The more impressive the journals quoted from, the more marks your essay will deserve.
D) Lecturers are not interested in your opinion.
E) A wide reference list makes up for poor writing in the essay itself.
Q2) The best definition for 'prove' is:
A) to confirm or verify by logical reasoning and evidence.
B) to show a variety of definitions about a topic.
C) demonstrate differences between two or more objects, systems, ideas or arguments.
D) make judgements, both favourable and/or unfavourable, using fair argument and Balanced evidence.
E) express your view or interpretation of a statement contained in the question.
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