Professional Communication Exam Bank
Course Introduction
Professional Communication explores the principles and practices of effective communication within professional settings. This course covers foundational topics such as verbal and nonverbal communication, writing professional documents, email etiquette, presentation skills, and intercultural awareness. Students develop the ability to tailor messages for diverse audiences, collaborate in teams, and utilize digital tools for workplace communication. Emphasis is placed on ethical considerations, active listening, and critical feedback, equipping learners with essential skills for success in any professional environment.
Recommended Textbook
Communicating as Professionals 3rd Edition by Raymond Archee
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13 Chapters
259 Verified Questions
259 Flashcards
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Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/9511
Sample Questions
Q1) .A stimulus that interferes with communication is referred to as:
A) encoding.
B) decoding.
C) feedback.
D) noise.
E) culture.
Answer: D
Q2) Symbolic interactionists see communication as:
A) a socially constructed mechanism.
B) a deep inner model of conversation with the self.
C) a transactional model of communication.
D) a game; a piece of theatre.
E) a set of meanings imposed by the rules of society.
Answer: A
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Page 3
Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) An advantage of writing over speech is that:
A) words can be carefully chosen,tried out and changed if they do not have an impact.
B) people trust the written word more than the spoken word.
C) non-verbal and verbal feedback can be instantly ascertained from the audience.
D) good handwriting impresses many people.
E) visual graphics can be used to support the written word.
Answer: A
Q2) Which of the following sentences is gender-inclusive?
A) Every solicitor in this city should sit for her bar examination.
B) Men have taken 50,000 years to invent the wheel.
C) The top athlete needs his training to be tough; otherwise he can't expect to qualify for the Olympics.
D) Our volunteer firefighters perform a great service; I congratulate every man and woman in the team for their work this season.
E) From cavemen to footballers,sporting teams have always depended on luck and the environment.
Answer: D
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Chapter 3: Non-verbal Communication: Meanings Without Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths?
A) The 'isolation myth'.
B) The 'key to success myth'.
C) The 'single meaning myth'.
D) The 'territoriality myth'.
Answer: B
Q2) Jill is given some advice on vocal cues.Which one of the following pieces of advice should Jill disregard?
A)'Try to eliminate "ums" and "ahs" from your speech.'
B)'Try not to speak too fast.'
C)'Try to pronounce your words properly'
D)'Try not to vary your pitch and tone while speaking.'
E)'Try not to leave long periods of time before responding to a question.'
Answer: D
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Chapter 4: Intercultural Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Hofstede's uncertainty avoidance is:
A) how cultures adapt to change and deal with risk.
B) how cultures cope with conflict.
C) how cultures deal with power differences.
D) how cultures avoid risks.
E) how cultures manage cultural anxiety.
Q2) Which of the following is a principle of language relativity?
A) We use language daily to relate to each other.
B) Language is how we interact with others.
C) The structure of a language impacts how its speakers see the world.
D) People can only think about things they have words for.
E) Some words are untranslatable.
Q3) Proxemics is:
A) the use of speech patterns in communication.
B) the use of the landscape in communication.
C) the use of the mouth and eyes in communication.
D) the use of clothing and appearance in communication.
E) the use of space in communication.
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Chapter 5: Mediated Communication
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Sample Questions
Q1) Which of the following statements is true about copyright?
A) Copyright protects ideas from being reproduced in any way.
B) Copyright protects the concrete expression of ideas.
C) Copyright only applies to paper-based technologies.
D) Copyright is an outdated concept that can never be enforced due to the internet.
E) Copyright is an outdated concept due to the introduction of freeware.
Q2) McLuhan and Postman warn that mediated communication:
A) could be obsolete within 10 years.
B) could bring about widespread change with unexpected effects in communication,employment and society.
C) could be the main way people communicate over the internet in the future.
D) could replace face to face communication.
E) could ruin society.
Q3) How many characters does Twitter allow in a tweet?
A) 40
B) 60
C) 100
D) 140
E) 160
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Page 7
Chapter 6: Professional Communication Research
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20 Flashcards
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Sample Questions
Q1) The best referencing style for the social sciences is:
A) APA.
B) MLA.
C) Harvard.
D) Chicago.
E) Australian government style.
Q2) Fill in the missing word in each of the following sentences.
A) The business report is usually performed on a ________ scale.
B) _______ points are often used to good effect in a business report.
C) A business report may not focus on________ rigour.
D) The layout of a business report is _____ to reflect current practice in the organisation and its industry.
Q3) What possibility does the Method section give the reader?
A) The possibility to understand the context of the research.
B) The possibility to see the academic sources associated with the research.
C) The possibility to understand the topic in an in-depth manner.
D) The possibility to replicate the research.
E) The possibility to see how the results apply to current research.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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20 Flashcards
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Sample Questions
Q1) Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?
A) Magda got a good night's sleep before attending the training program.
B) Magda was dreading the training program because it was bound to be boring.
C) Magda planned to take notes at the training program.
D) Magda wanted to understand the main ideas of the training program.
E) Magda was willing to listen in an active way at the training program.
Q2) What is deindividuation?
A) A state where a person does not have enough liquid in their body.
B) A state akin to a mob.
C) A state after being a victim of online identity theft.
D) A state where a person is seen as a member of a group rather than as a unique person.
E) A state where group behaviour clashes with accepted social norms.
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Chapter 8: Communicating in Groups and Teams to
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) A major approach to developing skills for conflict management has emphasised: seeing conflicts as ________; listening carefully and with ________; stating your own point of view ________; creating a ________ of choices; and recognising the special role of the ________ and the importance of neutrality.
Q2) What is the role of the chairperson in a meeting?
A) To act as a type of 'bouncer' or security guard.
B) To guide the discussion from problem to solution.
C) To take the minutes.
D) To video-record the proceedings.
E) To both take and circulate the minutes.
Q3) Jessie went to a team meeting and started joking around,throwing paper airplanes,and texting on his phone.What role is Jessie playing in the meeting?
A) Maintenance role
B) Task role
C) Helpless role
D) Self-directed role
E) Hindering role
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Page 10
Chapter 9: Interviewing and Negotiating
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) According to the textbook,the interview is defined as a structured conversation in which:
A) there are strict rules of procedure.
B) respondents answer questions put to them by interviewers and must tell the truth.
C) two or more people meet to exchange information,opinions,attitudes and judgements.
D) information is exchanged but decisions deferred.
E) interviewers and respondents must be in the same room.
Q2) John is going into a negotiation to buy a new business.His ideal purchase price is called:
A) the realistic price
B) the resistance price
C) the agenda price
D) the aspiration price
E) the dream price
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11
Chapter 10: Oral reports and presentations
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Reporting,narration,instruction,demonstration,analysis,description,illustration - these are the seven modes of expression used in oral presentation.Which one is used in each of the following speech extracts from a talk?
A) I saw the car swerve over to the right,mount the kerb and slam into a power pole.
B) Please remember to release the brake before engaging the drive gear and pressing the accelerator pedal.
C) The speaker finished her talk on Thai cuisine,and then passed around the room small helpings of duck curry.
D) The speaker suggested there were three main causes of road fatalities: speed,intoxication and inexperience.
E) One hundred years ago,the cliff-side,now a mass of weeds from people's gardens,was full of blue orchids and the purple glory of sarsaparilla.
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12
Chapter 11: Writing Professionally: Process and Style
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) A good writer will try to understand the needs of their readers.Which of the following is NOT an example of a question a good writer would reflect on in order to understand audience needs?
A) How much prior knowledge is my audience likely to already have about this topic?
B) How much interest will my audience have in this topic?
C) Will my audience understand technical terms?
D) Will my audience have any expectations around style and tone?
E) Does the publisher have expectations around the formatting of computer files?
Q2) By clear writing,we mean:
A) writing that is simple,familiar and 'visible'.
B) writing that attains the writer's highest intellectual level.
C) writing that describes everything in detail.
D) writing that helps readers expand their vocabularies.
E) writing that is supported with graphics.
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13
Chapter 12: Writing for the Workplace: Content and Genre
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20 Flashcards
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Sample Questions
Q1) Which of the following is an example of a salutation?
A) 'Sincerely'
B) 'Re: Contract for sale'
C) 'Dear Mr Jones'
D) '8/8/12'
E) 'P.O.Box 192 Sydney 2000
Q2) Fill in the blank spaces in each of the following sentences about the business letter.
A) In Australia,showing the date as 9/10/04 means 9 October 2004,whereas in the US it would mean ________.
B) The attention line of a business letter directs the letter to ________.
C) In writing the salutation,if you do not know the person you are writing to,you should address them as ________.
D) The purpose of a reference line is to ________.
E) For formal letters,an appropriate signature is ________.
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14
Chapter 13: Academic Writing
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) What is the foremost reason case studies are employed in academic learning?
A) To provide examiners with additional material to test student knowledge.
B) To appeal to students who have a practical rather than theoretical nature.
C) To alleviate the boredom of learning theory.
D) To help students see how theories operate in practice.
E) To make learning more interesting.
Q2) Of the following citations from a bibliography,only one conforms to the author-date system of referencing.Which one is it?
A) Wardhaugh,R.1985,How conversation works,Basil Blackwell,New York.
B) West,C.'Routine complications: troubles between doctors and patients'.Bloomington: Indiana University Press,1984
C) Thomas Kochman,1981.Black and White Styles in Conflict (Chicago: University of Chicago Press)
D) Ong,Walter.Orality and literacy,1982
E) Bryant,Pauline.Regional Variation in the Australian English Lexicon,'Australian Journal of Linguistics',vol 5,pp.55-66,1989.
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