Professional Communication Exam Bank
Course Introduction
Professional Communication focuses on the principles and practices of effective communication in professional settings. The course covers key topics such as verbal and nonverbal communication, written and digital correspondence, presentation skills, intercultural communication, teamwork, and conflict resolution. Students will develop practical abilities in creating professional documents, delivering impactful presentations, and navigating workplace interactions. Through case studies, group projects, and real-world scenarios, the course prepares students to communicate confidently and ethically in diverse professional environments.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299
Page 2
Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) Define mediated interpersonal communication and give an example.
Answer: Mediated interpersonal communication occurs when communication with others is established or maintained by using media (such as e-mail, telephone, or fax)rather than face-to-face encounters.
Q2) Based upon the criteria for determining the "richness" of communication channels, which of the following would be the richest channel of communication?
A)a live video conference
B)an exchange of e-mail
C)voice mail
D)a memo sent by your boss
Answer: A
Q3) Visual, auditory, olfactory, and tactile all serve as ________ for a message.
A)transmitters
B)noise
C)context
D)channels
Answer: D
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Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) Describe Will Schutz's three primary social needs and provide examples for each. Answer: Answers will vary but should include the following.
*The need for inclusion suggests that we all need to be included in the activities of others. We need to be invited to join. When our friends go out, we want to be included in the invitation.We all need some social contact and to be included in the activities of others.
*The need for control suggest that we need some balance between dominating and being dominated in our relationships. We do not always want to be in control, but we do want to be in control sometimes.
*The need for affection suggests that we all need to give and receive love.
Q2) When you apply knowledge and personal theories about people in general to a specific person with whom you are interacting, you are using which perspective?
A)specific-other
B)self-fulfilling prophecy
C)generalized-other
D)selective exposure
Answer: C
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Page 4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) When you are in heavy traffic and the car in front of you swerves to avoid something that you assume was glass, an animal, or something else in the road, which aspect of causal attribution theory are you using?
A)person
B)stimulus
C)construct
D)circumstance
Answer: D
Q2) Attributing to circumstance means
A)you place responsibility for an action outside of the person.
B)you place responsibility for an action with another person.
C)you place responsibility for an action with the person him/herself.
D)you place responsibility for an action based on degree of intentionality.
Answer: A
Q3) The theory that relates to the interpretation stage of the perception process is
A)implicit personality theory.
B)attribution theory.
C)correspondent inference theory.
D)personal constructs.
Answer: B
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Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/4965
Sample Questions
Q1) "Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?
A)incongruous
B)irrelevant
C)incoherent
D)interrupting
Q2) When the listener responds with statements such as "are you saying ..."; "so the point you are making seems to be ...", she or he is
A)asking questions.
B)reflecting feelings by paraphrasing.
C)reflecting content by paraphrasing.
D)understanding the partner's feelings.
Q3) "One tends to have difficulty coping with all of the demands of the Christmas season, doesn't one?" This is an example of which type of disconfirming response?
A)impersonal response
B)irrelevant response
C)incoherent response
D)impervious response
Q4) Explain the Stop, Look,.and Listen model for improving listening comprehension.
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Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/4966
Sample Questions
Q1) "When you don't come home when you say you will, I start to worry that something might have happened to you." This exemplifies A)wait.
B)identify effects.
C)disclose feelings.
D)paraphrasing.
Q2) The word that indicates a person, thing, event, or feeling is the A)symbol.
B)referent.
C)thought.
D)connotative meaning.
Q3) You call your 28-year-old nephew a "juvenile delinquent" because he spray-painted your fence when he was 11.This is an example of the word barrier A)polarization.
B)bypassing.
C)static evaluation.
D)lack of clarity.
Q4) What are three benefits that can derive from using non-sexist language?
Q5) Compare and contrast a debate and a dialogue.
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) Surprise, fear, disgust, anger, happiness and sadness are
A)the facial expressions women can accurately interpret.
B)the facial expressions men can display.
C)the facial expressions to which humans give meaning.
D)the six groupings of the many different facial expressions that exist.
Q2) Non-verbal messages work with verbal messages to
A)control verbal messages and to restrict the emotional meaning of verbal messages.
B)control verbal messages and enable the emotional meaning of the verbal messages to be made clear.
C)replace verbal messages and provide entirely the emotional meaning of verbal messages.
D)help us manage verbal messages and to augment the emotional meaning of verbal messages.
Q3) The cognitive function of eye contact
A)gives information about another person's thought processes.
B)reveals our emotions.
C)monitors the behaviour of others.
D)regulates conversation.
Q4) Describe the functions of eye contact.
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) Checking perceptions is a way to
A)use effective response skills.
B)own your statements.
C)use effective listening skills.
D)use self-talk.
Q2) How is conflict a process? Identify the stages of conflict by listing each stage and explaining what occurs within each stage.
Q3) "Conflict is always bad" is a myth because
A)conflict is a normal and productive part of interaction in groups.
B)there are times when partners have different needs or goals.
C)conflict is a healthy component of relationships.
D)not all differences can be resolved and partners must live with them.
Q4) Which of the following is the best method to respond to flaming?
A)Respond in all capital letters.
B)Send a negative message back.
C)Let the other person know that the flaming makes it less likely for you to respond in a calm and rational manner.
D)Reply immediately without giving yourself a chance to cool down so that you will respond in kind.
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) Those who are close to their parents, feel special, are goal- and team-oriented, and focus on achievement are likely
A)Millenials.
B)Generation X.
C)Baby Boomers.
D)Matures.
Q2) All cultures have all of the following in common EXCEPT
A)Having rules for etiquette.
B)Using facial expressions to express emotions.
C)Valuing some degree of collaboration or cooperation.
D)Avoiding conflict.
Q3) Cultural elements are
A)what a given group of people values or appreciates.
B)a culture's objectives in terms of individual or collective achievement.
C)information not explicitly communicated through language.
D)things and ideas that represent profound aspects of cultural influence.
Q4) What are the differences between Millenials and Generation X? Discuss the impact these differences may have on communication between these two age groups.
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Q5) Discuss the differences between masculine and feminine cultural perspectives.
Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/4970
Sample Questions
Q1) People who give us things we desire hold which type of power?
A)legitimate
B)reward
C)expert
D)coercive
Q2) What two factors affect short-term initial attraction?
A)physical appearance and smell
B)proximity and smell
C)proximity and physical appearance
D)physical appearance and mental acuity
Q3) Professor Washington seems to be able to get his students to do what he asks them to do because of his charm and dynamism in the classroom.Which type of power does Professor Washington seem to exhibit in this example?
A)legitimate power
B)referent power
C)expert power
D)reward power
E)coercive power
Q4) How could a professor exercise each of the five types of interpersonal power in a class?
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) The upward movement of a relationship through five stages is called A)a reflective turning point.
B)pre-interaction awareness.
C)relational escalation.
D)intensification.
Q2) Reducing contact with a partner without any explanation is the indirect strategy of A)pseudo-de-escalation.
B)cost escalation.
C)withdrawal.
D)empathy.
Q3) Professional counselling and adapting specific strategies are ways to A)repair a relationship.
B)deal with children in the relationship.
C)improve the listening skills.
D)create openness.
Q4) What is the difference between a bilateral dissolution and a unilateral dissolution?
Q5) What are the three ways relationships end and how does each work?
Page 12
Q6) Compare and contrast indirect and direct strategies for ending a relationship.
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) Rashid has regular meetings with his boss to inform him of productivity, quality control issues, and potential labor problems.In what kind of communication is Rashid engaging with his boss?
A)downward
B)upward
C)horizontal
D)outward
Q2) The family in which you were raised, no matter what type, is your
A)natural family.
B)extended family.
C)family of origin.
D)single-parent family.
Q3) Relatives who belong to the family unit as well as related individuals who are treated like relatives make up a(n)
A)extended family.
B)single-parent family.
C)blended family.
D)natural family.
Q4) Compare and contrast the challenges of FtF with CMC.
Q5) Why do some relationships formed primarily through CMC become hyperpersonal?
Page 13
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