Professional Communication
Exam Answer Key
Course Introduction
Professional Communication explores the principles and practices of effective communication in professional and organizational settings. The course examines verbal, nonverbal, and written communication strategies, with special attention to audience analysis, clarity, tone, collaboration, and the use of digital communication tools. Students will develop skills in crafting professional emails, reports, proposals, and presentations, and will learn techniques for successful teamwork, conflict resolution, persuasive messaging, and cross-cultural communication. Through real-world scenarios and practical exercises, the course prepares students to communicate confidently and ethically in diverse workplace environments.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299 Page 2
Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) Which of the following is defined, in the broadest sense, as "the process of acting upon information?"
A)human communication
B)interpersonal communication
C)communication
D)impersonal communication
Answer: C
Q2) Channels correspond to your
A)signals.
B)senses.
C)receivers.
D)noise source.
Answer: B
Q3) What is the difference between the content and relationship dimensions in a communication?
Answer: The content contains new information, ideas, or suggested actions that the speaker wishes to share.The relationship dimension is more implied and offers cues about the emotions, attitudes, power and control the speaker feels toward the other.
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Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) Attitudes, beliefs, and values are
A)learned constructs that shape your behaviour and self-image.
B)learned predispositions to respond favourably or unfavourably.
C)ways we structure reality.
D)enduring concepts of right and wrong.
Answer: B
Q2) To become other-oriented, we must
A)ask others how they view you.
B)compare ourselves to others.
C)recognize that our self is different from others.
D)try to be the same as others.
Answer: C
Q3) How does one's self-esteem affect his or her interpretation of messages?
Answer: Someone with low self-esteem may be more sensitive to criticism and more defensive with people whom they consider to be superior.As a result, they will tend to limit or minimize opportunities for evaluation by withdrawal.
Someone with high self-esteem will tend to be more positive with others and with him or herself, ll be better able to make realistic assessments of criticism, and be more comfortable interacting with others.
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Page 4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) The barrier to accurate perception called "stereotyping" means that A)we rely on our pre-existing rigid expectations about others to influence our perceptions.
B)we overestimate the consistency of another's behaviour.
C)we distort information that violates our perceptions.
D)we prefer simple explanations to complex ones.
Answer: A
Q2) You aren't sure if Amy is mad at you or just in a bad mood.Trying to figure it out, you pay close attention to her tone of voice, her eye contact, and body movements.Since she speaks quite pleasantly to some of the others around you, but avoids eye contact with you, and speaks in short, clipped sentences when you ask her questions, you decide she is mad at you.Which strategy for improving perceptions did you use?
A)linking details with the big picture
B)indirect perception checking
C)direct perception checking
D)becoming other oriented
Answer: B
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Page 5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/4965
Sample Questions
Q1) We are more likely to ________ information featuring humour, new ideas, real or concrete things, or invitations to participate or respond.
A)select
B)attend to
C)understand
D)remember
Q2) If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is
A)action-oriented.
B)time-oriented.
C)content-oriented.
D)people-oriented.
Q3) Through compliments we
A)confirm that another person is worth our time and trouble.
B)affirm a person's sense of taste and judgement.
C)affirm people's sense of worth.
D)confirm another person's right to his or her feelings.
Q4) What is involved in critical listening?
Q5) Explain the Stop, Look,.and Listen model for improving listening comprehension.
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Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/4966
Sample Questions
Q1) The proud pet owner who announces that all of her female cats have been sprayed is displaying what lack of clarity?
A)biased language
B)polarization
C)bypassing
D)malapropism
Q2) Describe indexing and give an example of indexing as a technique for minimizing the barrier of allness.
Q3) If you can see it, touch it, smell it, taste it, or hear it, then a word refers to something that is
A)connotative.
B)concrete.
C)ambiguous.
D)affective.
Q4) Which level of meaning of a word is more personal and subjective?
A)jargon
B)denotative
C)malapropism
D)connotative
Q5) List the six ways that words can be used to establish supportive relationships.
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) The space we occupy with those with whom we are well acquainted is
A)public space.
B)personal space.
C)social space.
D)intimate space.
Q2) You grimace your face when telling about your visit to the dentist.You are illustrating what about non-verbal communication?
A)Non-verbal messages contradict verbal messages.
B)Non-verbal messages substitute for verbal messages.
C)Non-verbal messages regulate verbal messages.
D)Non-verbal messages accent emotional messages.
Q3) When we manipulate our appearance because we are attracted to someone, we are in the stage of
A)appeals to invitation.
B)preening behaviour.
C)courtship readiness.
D)positional cues.
Q4) We are all different in regards to the amount of touch we need, tolerate, receive, and initiate, but most of us feel comfortable initiating touch in what situations?
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) Polite, stilted conversation is more likely to signal a problem in a relationship than the myth that
A)conflict always occurs because of a misunderstanding.
B)conflict is always a signal of a poor interpersonal relationship.
C)conflict can always be avoided.
D)conflict is always bad and can be resolved.
Q2) How is conflict a process? Identify the stages of conflict by listing each stage and explaining what occurs within each stage.
Q3) "Conflict is always bad" is a myth because
A)conflict is a normal and productive part of interaction in groups.
B)there are times when partners have different needs or goals.
C)conflict is a healthy component of relationships.
D)not all differences can be resolved and partners must live with them.
Q4) The first phase in the conflict process occurs when
A)a partner views differences as problematic and becomes frustrated.
B)individuals begin seeking ways to manage conflict.
C)a partner becomes aware there are differences between the two partners.
D)individuals communicate with each other about differences.
Q5) Describe the three different types of conflict.
Q6) Define interpersonal conflict and explain the interdependent nature of conflict.
Page 9
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) Material culture, social institutions, individuals and the universe, aesthetics, and language are examples of
A)what a given group of people values or appreciates.
B)what we learn from our culture.
C)cultural elements that identify the most profound aspects of cultural influence.
D)cultural contexts.
Q2) To help us tolerate ambiguity we need to try to
A)be patient.
B)be understanding of differences.
C)adapt predictively.
D)develop mindfulness.
Q3) One of the best ways to enhance understanding when communicating with someone from another culture is to develop a A)third culture.
B)co-culture.
C)subculture.
D)a new communication code.
Q4) What are the barriers to intercultural communication and how can they affect communication?
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Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/4970
Sample Questions
Q1) A relationship of circumstance is
A)formed as a result of interpersonally communicating with others.
B)formed because our lives overlap with others' in some way.
C)formed because we intentionally develop the relationship.
D)formed when two people coordinate their interaction.
Q2) Which of the following is NOT a true statement about relationships among retired couples?
A)Couples report better relationships when they are both retired.
B)Men who contributed less than 50% of the household income rated their relationships higher than those who contributed 75% or more.
C)Men who contributed more than 75% of the household income rated their relationships higher than those who contributed 50% or less.
D)Couples who have adult children living at home rated their relationships lower.
Q3) Compare and contrast the three types of power relationships.In your opinion which power relationship is best?
Q4) How could a professor exercise each of the five types of interpersonal power in a class?
Q5) Discuss social exchange theory as an economic model of relationships
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) Marital satisfaction arises with
A)the ability to express negative emotions.
B)the number of positive feelings the partners disclose.
C)the ability to express emotions when they get out of control.
D)attendance at emotional encounter groups.
Q2) More than half of the time, turning points inspire
A)the partners to escalate their relationship.
B)discussion about the nature of the relationship.
C)increases in trust and intimacy in the relationship.
D)the partners to de-escalate their relationship.
Q3) De-escalation could include
A)a list of reasons for justifying ending the relationship.
B)an affirmation of the other person's positive qualities.
C)a request to move toward ending the relationship.
D)a statement that is critical of the other person.
Q4) During the pre-interaction awareness stage of relational escalation, you
A)form your initial impression of another person.
B)respond to a large number of questions posed by the other person.
C)begin to engage in risky self-disclosure.
D)turn to each other for acceptance and confirmation.
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) electronic bulletin board
A)natural family
B)asynchronous
C)extended family
D)blended family
E)synchronous
Q2) e-mail
A)natural family
B)asynchronous
C)extended family
D)blended family
E)synchronous
Q3) Does CMC enhance or detract from interpersonal relationships? Discuss in regard to your own life.
Q4) The three basic dimensions of the circumplex model of family interaction are
A)adaptability, cohesion, and communication.
B)adaptability, communication, and values.
C)communication, structure, and adaptability.
D)structure, cohesion, and values.
Q5) Define family according to the authors of your textbook.
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