Production Management
Final Exam Questions
Course Introduction
Production Management explores the principles and practices involved in the efficient transformation of resources into finished goods and services. The course covers topics such as production planning and control, process design, capacity management, inventory control, quality assurance, and lean manufacturing. Students will analyze various production systems and techniques aimed at optimizing productivity, reducing waste, and enhancing product quality, while also considering sustainability and the integration of modern technologies. Through case studies and practical applications, students will gain the skills to address real-world challenges in manufacturing and service production environments.
Recommended Textbook
Production and Operations Management 2nd Edition by Martin Starr
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20 Chapters
2240 Verified Questions
2240 Flashcards
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Page 2
Chapter 1: Product Line Planning and the Systems Approach
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Discuss the role of information systems in services and manufacturing.
Answer: Information systems provide the necessary data about customer needs so that operations management can supply the required services.Both services and manufacturing are increasingly responsive to-and controlled by-information systems.Therefore,knowledge of computers,computer programming,networking and telecommunications is essential in both the manufacturing and service environment.
Q2) The _____ are combined by the process,resulting in the production of units of goods or the creation of types of services after transformation.
A)outputs
B)inputs and outputs
C)inputs
D)none of the above
Answer: C
Q3) Operations management problems are
A)composed of complex subsystems.
B)require interfunctional communication.
C)have patterns that relate the subsystems to the whole system.
D)all of the above
Answer: D
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Chapter 2: Productivity and Strategic Planning
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Sample Questions
Q1) A product with high elasticity experiences large decreases in demand when there are price increases.
A)True
B)False
Answer: True
Q2) By means of _____ Ford altered the production transformation process.
A)principles of interchangeability
B)division of labor
C)flow synchronization
D)all of the above
Answer: D
Q3) Every function in the company that has some measurable accomplishment can be evaluated with respect to productivity.
A)True
B)False
Answer: True
Q4) Elasticity is a complex relationship.There can be kinks in the curve.
A)True
B)False
Answer: True
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Chapter 3: Demand Creation and Predictive Planning
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114 Flashcards
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Sample Questions
Q1) The coefficient of determination is the square of the corelation coefficient.
A)True
B)False
Answer: True
Q2) Strategy entails broad-based,cooperative goal setting followed by planning to achieve this goal:
A)survival of the organization under stress.
B)adaptation to a global business environment.
C)conversion from a reactive mode to a proactive mode.
D)all of the above
Answer: D
Q3) In the time series analysis,external causes are brought into the picture.
A)True
B)False
Answer: False
Q4) If P/OM know-how is not properly represented,then strategic planning is operating at a limited level.
A)True
B)False
Answer: True
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Chapter 4: Understanding Quality: ITS Management and Strategic Importance
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Nonfunctional qualities play a major role in the consumer's judgment of quality. A)True
B)False
Q2) The costs of quality appraisal (C ) is given by the following equation:
C = 200D + 100
D is the percent defective.Determine the cost of appraisal when D = 3.00. What is the cost of quality appraisal when there are zero defects?
Q3) Why do products with better quality have a marketplace advantage?
Q4) Even if the practice of TQM is done right,it cannot put a faltering company back on track.
A)True
B)False
Q5) Reliability refers to the ability of a product to endure in the face of use and stress. A)True B)False
Q6) Discuss both the producer's and the consumer's view of quality.
Q7) What are some of the qualities that could be improved in services a customer might receive from their bank?
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Chapter 5: Process Configuration Strategies
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111 Flashcards
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Sample Questions
Q1) What are economies of scales? Who developed the theory?
Q2) There is ample evidence that the use of optical scanning methods and voice-activated request systems has increased reliance on old-style record keeping.
A)True
B)False
Q3) It is not critical to be able to chart in total detail every step of the process.
A)True
B)False
Q4) _____ are a series of activities or steps required to make the product.
A)Processes
B)Work configurations
C)both a and b
D)neither a nor b
Q5) Process _____ are imitation or "pretend" processes that mimic the real-world processes.
A)contingencies
B)configurations
C)simulations
D)computers
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Chapter 6: Process Analysis and Redesign
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Sample Questions
Q1) Process charts use _____ to represent operations.
A)triangles
B)circles
C)squares
D)arrows
Q2) Operations can be decomposed into detailed elements such as searching for a part,reaching for it,grasping,and turning it.
A)True
B)False
Q3) What is the estimated annual cost of replacements under the current policy?
Q4) Why is the idea of reengineering appealing?
Q5) Process managers are responsible for the production line.Filling orders is their prime job.
A)True
B)False
Q6) Continuous improvement of processes is an excellent goal for P/OM managers.It is a function of P/OM that is valued by all other functions of the organization.
A)True
B)False
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Chapter 7: Quality Assurance
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Sample Questions
Q1) For the McIlhenny Company,makers of Tabasco sauce,quality begins with
A)planting and growing peppers.
B)processing peppers into sauce.
C)mixing ingredients.
D)aging of the sauce.
Q2) For the _____ to apply,the sample size should be small as compared to the lot size.
A)multiple distribution
B)Poisson distribution
C)binomial distribution
D)scatter distribution
Q3) The _____ is based on the process average for percent defectives with upper- and lower-control limits and plotted points of successive sample means.
A)p-chart
B)c-chart
C)x-chart
D)control chart
Q4) For sampling plans,the Poisson result is always more accurate than the binomial.
A)True
B)False
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Chapter 8: Management of Technology Mot
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Optical scanners at checkout counters reading universal product codes (UPC) that are printed on all packages reflect applications of bar-code technology.
A)True
B)False
Q2) The supply chain concept applies equally well to _____.
A)internal and external suppliers
B)producers
C)customers
D)all of the above
Q3) The decision to buy components makes less sense during periods of technological
A)volatility
B)stability
C)change
D)strife
Q4) _____ is a measure of how well two component parts fit together.
A)Fitness
B)Design for assembly specification
C)Design for manufacturing specification
D)Tolerance matching
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Chapter 9: Teamwork Planning Requires Job Design
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Sample Questions
Q1) In the year 2005,employees will know exactly what is being studied about their performance.They will know when they are being scanned and what data are tabulated.
A)True
B)False
Q2) _____ is the analysis of how long it takes to do specific operations.
A)Time and motion study
B)Cycle-time reduction study
C)Time study
D)Motion study
Q3) In the Jay Ray DVD example,the job design was broken down into six elements,but only _____ elements dominated the process.
A)3
B)4
C)2
D)5
Q4) The U.S.steel industry remains stagnant after years of serious "hard times."
A)True
B)False
Q5) Discus the reasons for job observation.
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Chapter 10: Supply Chain Capacity Planning
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Sample Questions
Q1) What is the best definition of breakeven point (BEP)?
A)the total costs of doing business exactly balance the revenues
B)the sales volume at which variable costs exactly equal fixed costs
C)the sales volume at which total costs exactly equal that volume
D)the sales volume at which fixed costs exactly equal revenues
E)the sales volume at which revenues exactly equal zero
Q2) What is capacity? How is it defined? Is 100 percent capacity realistic?
Q3) Unexplained fluctuations in capacity are unpleasant but profitable.
A)True
B)False
Q4) _____ set for itself a robust and demanding quality goal of 3.4 defects per million parts.
A)FedEx
B)GM
C)Motorola
D)Toyota
Q5) Operations capacity describes how many units can be supplied per unit of time. A)True
B)False
Q6) How does backordering augment service capacity?
Page 12
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Chapter 11: Facilities Planning: Location and Layout
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112 Flashcards
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Sample Questions
Q1) Service industries locate close to _____ to achieve the kind of contact that characterizes good service.
A)suppliers
B)customers
C)raw materials
D)vendors
Q2) In TM (transportation model) terminology,_____ are called sources or origins.
A)sinks
B)destinations
C)shippers
D)marketers
Q3) Location,structure,and site come as a package of tangible conditions.Intangible issues have no costs and should not be included in analysis.
A)True
B)False
Q4) For facilities planning regarding location and layout,strategic thinking is essential to gain suboptimization.
A)True
B)False
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Chapter 12: Materials Management Impacts All Supply
Chain Participants
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110 Flashcards
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Sample Questions
Q1) The price-tag approach has been thrown out in favor of long-term relationships with special,trusted suppliers.
A)True
B)False
Q2) Certification of suppliers is not expensive or time-consuming.
A)True
B)False
Q3) Average daily demand velocity is often called
A)days of inventory.
B)inventory turns.
C)average demand per day.
D)average supply to meet demand per day.
Q4) The determination of what to make and what to buy depends on what factors?
Q5) What are Purchasing Records?
Q6) In bidding,steps must be taken to ensure that quality is not compromised by price considerations.
A)True
B)False
Page 14
Q7) Explain analytic processes.How are they different from synthetic processes?
Q8) To where has outsourcing moved the labor component?
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Page 15
Chapter 13: Aggregate Planning to Balance Supply and Demand
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Sample Questions
Q1) Buyers who refuse to accept backorders create the situation called fill or kill.In that case,the cost of a backorder is a lost sale at the minimum and possibly the loss of a customer over a long purchasing period.
A)True
B)False
Q2) Flexible workforce size is better fitted to the configuration of job shops and batch production than it is to flow shop production.
A)True
B)False
Q3) By varying the size of the workforce,production output can be made to match demand if facilities and equipment allow.
A)True
B)False
Q4) Banks obtain income directly from ATM usage fees (including surcharge).
A)True
B)False
Q5) What does a transportation matrix represent?
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Q6) What was the traditional customer-to-teller relationship replaced with after the 1970s?
Chapter 14: Inventory Management for Smooth and Continuous Demand Patterns
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Sample Questions
Q1) If a buyer is willing to wait to have an order filled,the company creates a A)backorder.
B)outstanding ticket.
C)outage cost.
D)systematic cost.
Q2) _____ also include the expense of storing inventory.
A)Inventory carrying costs
B)Set-up costs
C)Diversification strategies
D)both a and c
Q3) The best definition of a reorder point is
A)the optimal interval between orders with order quantity fixed.
B)the stock-on-hand level at which successive new orders must be placed.
C)the optimal order size when the interval between orders is fixed.
D)the trigger for expediting an order for more stock.
Q4) Continuing with the information about Enviroguard in another problem,the company could make this chemical in-house at the rate of 1/8 = 0.125 gallon per day,at a cost of $300 per gallon.The setup cost is $150.Using a 7-day week,the daily demand,d,is 1/21 = 0.0477.Compare using the EOQ and the ELS systems.What course of action do you recommend?
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Chapter 15: Material Requirements Planning Mrp for
Sporadic Demand Patterns
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Sample Questions
Q1) MRP record processing proceeds from one level code to the next,starting at level code
A)0.
B)1.
C)2.
D)3.
Q2) Transient or phantom BOMs are used for subassemblies that are not kept in stock.
A)True
B)False
Q3) Using MRP II,financial planning can access and control what is being done and determine what will be done in the future.
A)True
B)False
Q4) In a make-to-order (MTO) inventory environment,there is _____ finished goods inventory to call upon.
A)excess
B)no
C)little
D)either a or c
Q5) What are the two approaches for updating the MRP files and records?
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Chapter 16: Production Scheduling for Manufacturing and Service Operations
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Sample Questions
Q1) Loading assumes that the material requirements analysis has been done and that orders have been properly placed for the required _____.
A)materials
B)needed parts
C)subassemblies
D)all of the above
Q2) The reason that the best possible assignments cannot be made for every job is
A)many job assignments cannot be split.
B)jobs compete with each other for available time at facilities for which they are best suited.
C)best assignments are a matter of opinion.
D)assignments are temporary and conditions change.
Q3) Which is a difference between loading and sequencing?
A)Loading specifies the precise timing of assignments.
B)Sequencing specifies the precise timing of assignments.
C)Loading allows customers to be notified of delivery dates.
D)Loading charts are revised regularly.
Q4) The assignment of work and its timing need to be orchestrated.
A)True
B)False
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Chapter 17: Cycle-Time Management Increases
Productivity
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Sample Questions
Q1) _____ is the interval of time that elapses between successive units of finished product coming off the production line.
A)Set-up time
B)Cycle time
C)Line cycle measure
D)Gap time
Q2) Helgeson and Birnie call their approach the
A)ranked positional weight method.
B)ranked weight method.
C)K & W heuristic.
D)ranked operation time method.
Q3) Line balancing is the effort to reduce and match excess idle time at the workstations.
A)True
B)False
Q4) Tactical timing goals must synchronize cycles of all A)machines.
B)participants.
C)projects.
D)all of the above
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Chapter 18: Project Management for New Products and Processes
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Sample Questions
Q1) The kinds of problems encountered in projects are different from those encountered in the job shop and flow shop.
A)True
B)False
Q2) Normal time is associated with the minimum necessary spending on project activities because there is no great stress on completing the project as soon as possible.
A)True
B)False
Q3) Resource leveling provides the option to withdraw resources or to add new resources.
A)True
B)False
Q4) How was PERT developed and what was its intended use?
Q5) If specific technical,technological,and production skill information can be transfered by written documents to company vendors,then they qualify as instances of explicit knowledge.
A)True
B)False
Q6) How are projects defined?
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Chapter 19: Change Management With Faster Project Completions
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Sample Questions
Q1) The need for behavioral change arises because of marketplace dynamics.These can include
A)global competitors with new strategies.
B)shifts in technology.
C)government regulations.
D)all of the above
Q2) What are practical first steps (P) in change management?
Q3) Capabilities-based strategies reflect smart management of business processes.
A)True
B)False
Q4) A multifunctional project team can facilitate the coordination of finding,designing,making,and shipping the product.
A)True
B)False
Q5) Define the variables in the equation D × V × P > C.
Q6) The procedure for making comparative measurements is A)practical first steps toward the vision.
B)the list of P/OM factors.
Page 22
C)hit-and-miss,inexpensive benchmarking.
D)smart benchmarking.
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Chapter 20: Sustainability Issues: Environment, Ethics, and Security
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Sample Questions
Q1) The main pros and cons associated with stringent or relaxed FDA test specifications,requirements,and standards are captured by which choice below?
A)undertesting
B)overtesting
C)both a and b
D)neither a nor b
Q2) Which of the following is considered to be a virtual office?
A)working at home
B)working in cars
C)working in hotels
D)all of the above
Q3) The advantages of virtual offices are increased operational efficiency,agility to adapt to change,flexibility to increase or decrease space on a seasonal basis and to grow with the business.
A)True
B)False
Q4) Discuss Design for Assembly (DFA).
Q5) What is remanufacturing? Discuss.
Q6) What is environmental upgrading?
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