Production and Operations Management
Exam Materials
Course Introduction
Production and Operations Management focuses on the effective planning, organization, direction, and control of resources and processes involved in producing goods and services. This course covers key concepts such as production planning, inventory management, quality control, supply chain management, facility layout, process design, and the implementation of modern techniques like lean manufacturing and just-in-time systems. Students will gain practical insights into optimizing efficiency, minimizing costs, and enhancing product quality, equipping them with the skills needed to address operational challenges in manufacturing and service organizations.
Recommended Textbook
Purchasing and Supply Chain Management 7th Edition by van Weele
Available Study Resources on Quizplus
15 Chapters
909 Verified Questions
909 Flashcards
Source URL: https://quizplus.com/study-set/2118
Page 2
Chapter 1: The Role of Purchasing in the Value Chain
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42215
Sample Questions
Q1) Procurement activities are necessary for running,maintaining and managing which of the following activities?
A) Primary activities
B) Support activities
C) Primary and Support activities
D) Future activities
Answer: C
Q2) Which of the following is not a definition of 'components'?
A) Components are manufactured goods which will not undergo additional physical changes.
B) Components are finished goods which will not undergo additional physical changes before being purchased by consumers
C) Components are manufactured goods which will not undergo additional physical changes and which will be incorporated into a system.
D) Components are manufactured goods which will not undergo additional physical changes and will be incorporated into a system with which there is a functional relationship by joining it with other components.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Industrial Buying Behavior: Decision-Making in Purchasing
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/42216
Sample Questions
Q1) Which of the following is not an example of 'order -to-pay-solutions'?
A) Systems that are used for requisitioning.
B) Systems that are used for quality control.
C) Systems that are used for ordering.
D) Systems that are used for supplier delivery and payment.
Answer: B
Q2) Which of the following are not elements in the 'Supplier Selection Proposal'?
A) A decision to select a certain supplier.
B) The past reputation of the supplier.
C) The underlying quotations which have been considered.
D) The underlying ranking schemes.
Answer: B
Q3) Which of the following is not an activity in the supplier selection process?
A) Determining the method of subcontracting.
B) Preliminary qualifications of suppliers.
C) Paying suppliers.
D) Drawing up the 'bidders' list.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Purchasing Management Process
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42217
Sample Questions
Q1) Which of the following is not part of communicating purchasing policy?
A) Internal communication.
B) Settling complaints.
C) Business values, integrity and ethics.
D) External communication.
Answer: B
Q2) Which of the following explains 'Purchasing Authority'?
A) This allows a manager to legally bind their company to an external partner.
B) This allows a manager to legally bind their company to an internal partner.
C) This allows a manager to link their company to an external partner.
D) This allows a manager to legally bind their external partner.
Answer: A
Q3) Which of the following must the purchasing management process strive for continuously improving?
A) The delivery dates of orders.
B) The price/value ratio in the relationship with suppliers.
C) The number of suppliers.
D) Storage facilities.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Buying Business Services
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/42218
Sample Questions
Q1) Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?
A) Price changes.
B) Staff/customer ratio.
C) Service levels.
D) Profits.
Q2) Which of the following best explains the output that will be expected from the service provided?
A) The supplier processes needed to produce the service.
B) The performance of the supplier.
C) The resources and capabilities of the supplier.
D) The economic value generated by the service.
Q3) Which of the following is not an example of an input specification?
A) Materials.
B) Hours.
C) Quality.
D) Equipment hours.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Contract Management for Complex Projects
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42219
Sample Questions
Q1) In the key elements of the contracting process which element comes before subcontracting and procurement and after contract negotiation and closure?
A) Basic design and engineering.
B) Claims.
C) Detailed project engineering and planning.
D) Testing and delivery.
Q2) Which of the following is an example of a large infrastructure project?
A) A roof repair.
B) An office redecoration.
C) Building a port.
D) Re-surfacing the car park.
Q3) Which of the following best explains 'outcome-oriented contract'?
A) How the contractor should deliver the work.
B) Specification of desired outcomes of contractor work.
C) Where the contractor should deliver the work.
D) Specification of required inputs.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Public Procurement
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/42220
Sample Questions
Q1) Which of the following best explains 'mandatory exclusion criteria'?
A) Participation in a criminal organization.
B) Tenders from non-EU companies.
C) Did not submit bid by the deadline in the tender.
D) Bids over the budget specified.
Q2) Which of the following disciplines is involved in public procurement?
A) Economics.
B) Sociology.
C) Psychology.
D) Biology.
Q3) According to the EU Directives on public procurement threshold values,the total value of the lots which are separated from the total contract should not exceed which of the following percentages of the total contract value?
A) 5%.
B) 10%.
C) 15%.
D) 20%.
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Purchasing and Business Strategy
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/42221
Sample Questions
Q1) Which of the following are characteristics of 'leverage products'?
A) They are bought in single volumes.
B) They are bought infrequently.
C) They are bought at large volumes.
D) They are bought at small volumes.
Q2) Which of the following best explains the resource-based view of the firm?
A) Business success is primarily achieved through deploying a company's unique resources.
B) Business success is primarily achieved through fierce competition.
C) Business success is primarily achieved through cost cutting.
D) Business success is primarily achieved through luck.
Q3) Which of the following is a characteristic of 'performance-based partnership'?
A) Thorough selection of supplier.
B) A joint venture.
C) Customers rate your performance.
D) Suppliers and distributors working together.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Outsourcing and Risk Management
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/42222
Sample Questions
Q1) Which of the following is not an element in the performance management stage of outsourcing?
A) Supplier report card.
B) Supplier validation.
C) Confidentiality agreement.
D) Continuous improvement.
Q2) What is the most important issue in contract negotiations?
A) The price.
B) The quality.
C) The contract.
D) Delivery dates.
Q3) Which of the following is not a core value of an outsourcing relationship?
A) Professional respect.
B) Mutual dependence.
C) Trust.
D) Mutual commitment to customer satisfaction.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Category Sourcing: Developing Effective
Sourcing
Strategies
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/42223
Sample Questions
Q1) Which of the following best explains the concept of the 'French fries principle'?
A) Price increases are prohibited.
B) Price increases are automatically passed onto the next in line.
C) Price increases are automatically passed onto the final customers.
D) Price increases are negotiated.
Q2) Which of the following is not a potential benefit of partnerships in logistics?
A) Anticipation of future requirements.
B) Increased profits.
C) Higher levels of service.
D) Lower logistics costs.
Q3) Which of the following best explains 'contract buying'?
A) Bought at last year's price.
B) Bought at possible future price.
C) Buying at current market prices.
D) Bought at previously agreed price.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Purchasing Innovation and Quality Management
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/42224
Sample Questions
Q1) Which of the following best explains 'pilot production stage'?
A) Several pre-production series are manufactured and investigated and inspected.
B) The product design is translated into a number of prototypes or laboratory models.
C) The conceptual design is translated into a technical design.
D) The new product idea is translated into a first conceptual design.
Q2) Which of the following terms is not a potential short-term advantage of early supplier involvement?
A) Higher profit margins.
B) Better product quality.
C) Lower product costs.
D) Shorter development time.
Q3) Which of the following terms is not a potential short-term advantage of early supplier involvement?
A) Joint research programmes.
B) Risk sharing.
C) Reduced customer complaints.
D) Aligning technology strategies and road maps.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Purchasing Logistics and Supply Chain Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42225
Sample Questions
Q1) Which of the following best explains 'pay for production'?
A) Payment is made monthly based on units supplied.
B) Payment is made by the manufacturer on the basis of labour costs of the component supplier.
C) The manufacturer only pays the supplier for the components which have actually been consumed during the production of a given day or batch.
D) Payment is based on the number of hours required for the production of each unit of the component.
Q2) Which of the following is a characteristic of 'oligopoly'?
A) Neither the supplier nor the buyer can influence the price of the product because there are a large number of buyers and sellers.
B) There is a high degree of product differentiation.
C) A limited number of suppliers and a limited product differentiation.
D) The supplier cannot influence the price of the product because there are a large number of buyers.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Purchasing Organization
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42226
Sample Questions
Q1) Which of the following functions does not feature in purchasing's reporting relationships?
A) Financial management.
B) Logistics management.
C) Human resources.
D) Production management.
Q2) Which of the following is an activity of a chief procurement officer (CPO)?
A) Developing corporate sourcing strategies.
B) Strategic commodities.
C) Investment goods and maintenance good and services.
D) General goods and services.
Q3) Which of the following is not a skill required by a legal counsel to solve supplier disputes?
A) Analytical skills.
B) Legal orientation.
C) Leadership skills.
D) Reporting skills.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Performance Measurement and Governance in Purchasing
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/42227
Sample Questions
Q1) Which of the following is not a key performance indicator (KPI) for assessing purchasing logistics performance in relation to payment?
A) Number of on-time deliveries.
B) Number of invoices processed.
C) Number of invoices per supplier.
D) Number of rush orders per month.
Q2) Which of the following is not an example of strategic supplier relationship measures?
A) Control of the timely and accurate handling of purchasing requisitions.
B) Customer complaints processing.
C) Supplier satisfaction in working with own company.
D) Internal customer satisfaction in working with specific suppliers.
Q3) Which of the following is not a level of aggregation for measuring and evaluating the five dimensions of purchasing performance?
A) Per individual supplier level.
B) Per individual buyer.
C) Per line-item level.
D) Customer satisfaction.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Cost Approaches and Techniques
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/42228
Sample Questions
Q1) Which of the following best explains 'seasonal discount'?
A) Discount is based on volume ordered and buyers can realize a lower price per unit.
B) Discount is based on orders placed out of season for delivery later in the year.
C) Discount is based on the how fast the customer pays their bills.
D) Discount is based on customers 'proximity to the supplier's factory or distribution centre.
Q2) Which of the following is not an activity associated with turning supplier rivalry into opportunity?
A) Source each component from two or three vendors.
B) Go to see how suppliers work.
C) Create compatible production philosophies and systems.
D) Set up joint ventures with existing suppliers to transfer knowledge and maintain control.
Q3) Which of the following is not a supplier assessment level?
A) Distribution level.
B) Product level.
C) Process level.
D) Quality assurance system level.
To view all questions and flashcards with answers, click on the resource link above.
16
Chapter 15: Purchasing, Corporate Social Responsibility and Integrity
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42229
Sample Questions
Q1) Which of the following is not a programme and method to drive sustainability in supply chain management in relation to 'supply chain sustainability strategy'?
A) Product recovery programmes.
B) Support local buying in countries where sales are made.
C) Secure long-term raw materials supply.
D) Stakeholder meetings on creating shared value.
Q2) Which of the following promotes 'business integrity'?
A) Contractual relationships.
B) Explaining the company's business values and regulations on matters such as conflict of interest.
C) Prior experience.
D) Training and development.
Q3) Which of the following is not an example of a Shell business principle?
A) Quality Principle.
B) Political Activities Principle.
C) Business Integrity Principle
D) Health, safety, security and the environment Principle.
To view all questions and flashcards with answers, click on the resource link above.
Page 17