Production and Operations Management Test Preparation
Course Introduction
Production and Operations Management focuses on the planning, organization, and supervision of the processes that transform inputs into finished goods and services. This course covers key concepts such as production planning and control, operations strategy, facility layout, inventory management, quality control, supply chain management, and process improvement. Students will develop analytical and decision-making skills necessary for solving real-life production and operational challenges, with an emphasis on optimizing productivity, efficiency, and quality in both manufacturing and service organizations.
Recommended Textbook
Introduction to Operations and Supply Chain Management 3rd Edition by Cecil B. Bozarth
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Page 2
Chapter 1: Introduction to Operations and Supply Chain Management
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Sample Questions
Q1) A(n)________ supervises production in a manufacturing setting.
Answer: production manager
Q2) Which of the following statements regarding the supply chain is TRUE?
A)A second-tier supplier is downstream from a first-tier supplier.
B)A first-tier supplier is upstream from a second-tier supplier.
C)A first-tier supplier is downstream from a second-tier supplier.
D)A customer is upstream from a first-tier supplier.
Answer: C
Q3) The organization that provides national and institutional leadership in purchasing and materials management is:
A)APICS.
B)ISM.
C)CLM.
D)ASQ.
Answer: B
Q4) The transformation process takes materials,intangible needs,and information and turns those into these three broad categories of outputs: ________,________,and
Answer: tangible goods,fulfilled needs,satisfied customers
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Chapter 2: Operations and Supply Chain Strategies
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Sample Questions
Q1) The American-made car I purchased as a starving graduate student was not the sleek,high-performance machine that full professors park in faculty parking,but it performed admirably.For the next twenty years I could count on one thing;every morning it would start when I turned the key.This vehicle had outstanding ________ quality.
Answer: reliability
Q2) The ability to produce a wide range of products or service is:
A)mix flexibility.
B)changeover flexibility.
C)volume flexibility.
D)run flexibility.
Answer: A
Q3) ________ is an example of an infrastructural element.
A)A building
B)An organizational structure
C)Office equipment
D)A fleet of delivery trucks
Answer: B
Q4) The ________ explains why an organization exists. Answer: mission statement
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Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services
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Sample Questions
Q1) Assemble-to-order occurs upstream from:
A)design.
B)material sourcing.
C)fabrication.
D)finishing.
Answer: D
Q2) The back room refers to the part of the service process where the customer is not visible to the other customers waiting for service.
A)True
B)False
Answer: False
Q3) A batch process is less flexible than an assembly line and less efficient that a job shop.
A)True
B)False Answer: False
Q4) A cellular layout is another name for a functional layout.
A)True
B)False Answer: False
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Chapter 4: Business Processes
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Sample Questions
Q1) A professor is expected to cover 16 chapters in an operations management text each semester.One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters.What is the professor's efficiency?
A)75%
B)4
C)133%
D)-4
Q2) Ted's uses customer comment cards to discover sources of customer dissatisfaction and then develops training programs for their servers and kitchen help to try to eliminate those sources of dissatisfaction.This constitutes a development process for Ted's.
A)True
B)False
Q3) ________ is a process improvement philosophy that results in small,incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.
Q4) Describe the three types of processes and the relationships between them.
Q5) When should a process be art,not science? Provide examples to frame your discussion.
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Chapter 5: Managing Quality
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Sample Questions
Q1) For a perfectly centered process with normally distributed output,Six Sigma process quality translates to around 2 defects per trillion units produced.
A)True
B)False
Q2) Appraisal costs can occur when a company has NOT produced any defective items.
A)True
B)False
Q3) Money spent training an employee how to do the job mistake-free is an example of an appraisal cost.
A)True
B)False
Q4) A(n)________ cost is incurred by a company to assess its quality levels
Q5) The regional manager is more concerned about the consistency of the process,figuring that if the cups are filled,the amount will be close enough for beverage work.Develop three sigma control limits to monitor the process and determine whether the process is in control.
Q6) ________ measures of interest refer to the presence or absence of a particular characteristic.
Q7) What are the seven core ideas of total quality management?
Page 7
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Chapter 6: Managing Capacity
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Sample Questions
Q1) How long will it take to build the last pool?
A)27.2 hours
B)23.9 hours
C)20.5 hours
D)17.1 hours
Q2) A firm's capacity can be limited by members of its supply chain.
A)True
B)False
Q3) Capacity is the capability of a worker,machine,work center,plant,or organization to produce output per time period.
A)True
B)False
Q4) Which of the following is NOT an appropriate measure of capacity?
A)square yards of carpet installed per hour
B)number of cars assembled per month
C)thickness of laminate on a desktop
D)printed pages per minute
Q5) How long does each type of customer spend in the store? How long does the average customer spend in this store?
Q6) In waiting line theory,a customer service attendant is a(n)________.
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Chapter 7: S Advanced Waiting Line Theory and Simulation
Modeling
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Sample Questions
Q1) With only a half hour for lunch I screamed into the parking lot of the nearest Golden Arches Supper Club at 40 miles an hour.When I saw the drive through line was 15 cars deep I didn't bother getting in line;I was off to visit the Colonel.This behavior might be described as balking.
A)True
B)False
Q2) All waiting line formulas assume that customers are served on a first-come first-served (FCFS)basis.
A)True
B)False
Q3) Everything about two different waiting line systems is the same except one system has a constant service time and the other has a Poisson distributed service time.Customers using the system with the constant service time will have half the waiting time of the customers using the system with Poisson distributed service times.
A)True
B)False
Q4) A single channel single server system requires that the ________ rate be larger than the ________ rate.
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Chapter 8: Supply Management
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Sample Questions
Q1) Which of the following is required in order to execute a successful spend analysis?
A)graphics capabilities found in charting packages and Visio
B)a sophisticated statistical software package such as SPSS or SAS
C)ability to analyze large quantities of data
D)a minimum of six months uninterrupted work time
Q2) What is sourcing portfolio analysis? Discuss the model and the strategies and tactics associated with each quadrant.
Q3) A description method used when a product or service is proprietary or when there is a perceived advantage to using a particular supplier's product or services is:
A)description by market grade.
B)description by brand.
C)description by specification.
D)description by performance characteristics.
Q4) Top executives name ________ as a significant threat to their companies' revenue streams.
Q5) Briefly discuss the three trends that make supply management so critical in today's business climate.
Q6) Profit margin is the ratio of ________ to ________.
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Chapter 9: Logistics
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Sample Questions
Q1) Between any two locations,a less-than-truckload shipment probably experiences fewer stops and handling than a direct truck shipment.
A)True
B)False
Q2) In order for the weighted center of gravity method to yield an optimal solution all of the transportation costs in the area must be identical.
A)True
B)False
Q3) Cargo is loaded and unloaded only once with:
A)direct truck shipment.
B)less-than-truckload shipment.
C)multimodal solutions.
D)None of these modes always has only one loading and unloading.
Q4) Which of the following is a type of material handling equipment?
A)3PL
B)ASRS
C)LTL
D)RFID
Q5) Define logistics and explain why it is critical.
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Chapter 10: Forecasting
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Sample Questions
Q1) Which of these quantitative techniques is a causal model?
A)linear regression
B)last period
C)exponential smoothing
D)weighted moving average
Q2) Multiple regression is used when the forecaster believes that more than one independent variable should be used to predict the variable of interest.
A)True
B)False
Q3) A video game publishing company needs to predict the total sales in the European market for the next year.This is an example of a(n):
A)firm-level demand forecast.
B)overall market demand forecast.
C)supply forecast.
D)price forecast.
Q4) A collaborative planning,forecasting and replenishment system eliminates the need for forecasting.
A)True
B)False
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Chapter 11: Sales and Operations Planning Aggregate Planning
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Sample Questions
Q1) There are three phases to sales and operations planning implementation.The first phase,during which employees are trained,information systems implemented,and ideal products are identified for initial efforts is called ________.
Q2) A sales and operations plan that varies both production and inventory levels is called a(n)________ production plan.
Q3) Sales and operations planning indicates how the organization will use its tactical capacity resources to meet expected customer demand.
A)True
B)False
Q4) Detailed planning and control offers the greatest ability to adjust capacity. A)True B)False
Q5) At the beginning of the semester,you decide to devote 12 hours a week outside of class time to your operations management studies,regardless of scheduled tests,assignments,or project due dates.This is a level plan approach to your favorite course.
A)True
B)False
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Chapter 12: Managing Inventory Throughout the Supply Chain
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Sample Questions
Q1) Describe any four types of inventory and the drivers that spur their need.
Q2) Decreases in the standard deviation of demand reduce the amount of safety stock that should be held.
A)True
B)False
Q3) A catfish bait manufacturer uses a secret blend of ingredients to make their infamous bait.One of these ingredients,we'll call it X for proprietary reasons,is the major component in the mixture.X is ordered in 55 gallon barrels from out of state and is used at the rate of 800 barrels per year.Each order that is placed with the supplier costs $45 to process.Storage space is at a premium on the manufacturing floor and out in the yard,so their annual cost to hold inventory is $80 per barrel.The owner's brother-in-law provides transportation services and his record has been less than stellar,so lead time has averaged 6 days with a standard deviation of 3.Stopping the process would be disastrous,so the plant manager has set a 99% service level on the reorder point.
What is the best order quantity?
What is the total cost at this reorder point?
What is the reorder point?
What is the cost of holding this safety stock?
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Chapter 13: Managing Production Across the Supply Chain
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Sample Questions
Q1) MRP uses backward scheduling.
A)True
B)False
Q2) Material requirements planning is used to manage independent demand inventory.
A)True
B)False
Q3) Cow Company used the master schedule to determine how many workers and the number of machine hours would be needed for each production period.This approach is known as ________.
Q4) In material requirements planning,units already on order are referred to as ________ receipts and new orders are termed ________ receipts.
Q5) MRP nervousness refers to the notion that a small change at the top of a bill of material can have drastic effects on items farther down the bill of material.
A)True
B)False
Q6) What are three advantages of using an MRP system?
Q7) ________ is a tool that can be used to synchronize supply chain partners at the master production schedule level.
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Chapter 14: S Supply Chain Information Systems
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Sample Questions
Q1) Long-term strategic questions such as facility location and sizing are addressed by
Q2) Enterprise resource planning applications span the supplier,customer,and internal supply chain areas.
A)True
B)False
Q3) A typical CRM application is:
A)design collaboration.
B)sell process.
C)sourcing decisions.
D)supply collaboration.
Q4) One characteristic of cloud computing is that the provider's computing resources may serve multiple consumers with the resources dynamically allocated according to customer demand.
A)True
B)False
Q5) ERP's traditional strengths lie in routine decision making and in execution and transaction processing.
A)True
B)False
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Chapter 15: Jitlean Production
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Sample Questions
Q1) What are the consequences of unstable demand and interrupted flows on a supply chain managed with a JIT philosophy?
Q2) A manufacturer waits to produce until they have an order from a customer.This type of production system is called ________.
Q3) Liversuch Industries uses a kanban system to manage production of the J-15 subassembly.They have an hourly demand for 250 units and use containers that can hold 50 units each.It takes 90 minutes to fill and move a container of parts to the right place on the J-15 line that is currently rated at a 20% safety factor.How many production cards are needed?
A)540
B)100
C)9
D)1.5
Q4) A reduction in inventory levels forces a company to improve manufacturing practices.
A)True
B)False
Q5) The number of kanbans in a production system is inversely related to the ________.
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Chapter 16: Managing Projects
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Sample Questions
Q1) The actual work gets done during the ________ phase of a project.
Q2) Your authors argue that the increasing numbers of middle management are attributable to their ability to manage projects.
A)True
B)False
Q3) Discuss the recent business trends that have increased the attention and interest in project management skills.
Q4) Work on a project's constituent activities begins in the project's:
A)planning phase.
B)concept phase.
C)post-completion phase.
D)performance phase.
Q5) Crashing a project refers to the technique that minimizes completion cost of the project.
A)True
B)False
Q6) What are the early and late start and finish times for all of these activities?
Q7) A performance or time target for each major group of activities in a project is a(n)________.
18
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Chapter 17: Developing Products and Services
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Sample Questions
Q1) A process that involves examining all elements of a component,assembly,end product,or service to make sure it fulfills its intended function at the lowest total cost is:
A)target costing.
B)design to cost.
C)value analysis.
D)examination costing.
Q2) The development funnel demonstrates that while initial conceptual development takes a long time,product design can progress quickly through the final phases of development.
A)True
B)False
Q3) The company begins to address the feasibility of a product or service in the ________ phase of the development process.
Q4) The output from the first QFD matrix that feeds into the second QFD matrix is the product characteristics information.
A)True
B)False
Q5) In ________,the supplier works with the customer to jointly design the product.
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