Production and Operations Management Review
Questions
Course Introduction
Production and Operations Management explores the principles, strategies, and tools used to efficiently transform resources into goods and services in both manufacturing and service organizations. The course covers key topics such as process design, capacity planning, inventory management, quality control, supply chain management, and just-in-time production. Students will develop an understanding of how operations contribute to organizational competitiveness, learn to analyze and improve production systems, and apply quantitative and qualitative techniques to solve real-world operational challenges. Emphasis is placed on decision-making, sustainability, and the integration of technology within the production environment.
Recommended Textbook
Operations and Supply Chain Management The Core 4th Edition by F. Robert Jacobs
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16 Chapters
1083 Verified Questions
1083 Flashcards
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Chapter 1: Operations and Supply Chain Management
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) Current issues in OSCM do not include:
A)Coordinating relationships between organizations
B)Making senior management aware that OSCM can be a competitive weapon
C)Managing customer touch points
D)Increasing global supply chain employment
Answer: D
Q2) "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.
A)True
B)False
Answer: True
Q3) Effectiveness means doing the right things to create the most value for the company.
A)True
B)False
Answer: True
Q4) A worker can be efficient without being effective.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Strategy and Sustainability
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48 Flashcards
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Sample Questions
Q1) What is meant by the term "operations effectiveness?"
A)Products produced in sufficient volume to meet demand
B)Products produced at the lowest price in the industry
C)Operations that run without error and with no surprises for top management
D)Operations that can adapt quickly and efficiently to new and evolving conditions
E)Performing activities in a manner that best implements strategic priorities at minimum cost
Answer: E
Q2) Which of the following is a partial measure of productivity?
A)Output / Materials
B)Output / (Labor + Capital + Energy)
C)Output / All resources used
D)Output / Inputs
E)All of these
Answer: A
Q3) Productivity is a relative measure.
A)True
B)False
Answer: True
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Chapter 3: Forecasting
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Exponential smoothing forecasts always lag behind the actual occurrence but can be corrected somewhat with a trend adjustment.
A)True
B)False
Answer: True
Q2) It is difficult to identify the trend in time series data.
A)True
B)False
Answer: False
Q3) As a consultant you have been asked to generate a unit demand forecast for a product for year 2017 using exponential smoothing.The actual demand in year 2013 was 750.The forecast demand in year 2016 was 960.Using this data and a smoothing constant alpha of 0.3,which of the following is the resulting year 2017 forecast value?
A)766
B)813
C)897
D)1,023
E)1,120
Answer: C
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Page 5
Chapter 4: Strategic Capacity Management
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Sample Questions
Q1) In a decision tree,the only time probabilities are applied to a decision node is when the decision is being made by someone else such as you customer or your competitor.
A)True
B)False
Q2) Low rates of capacity utilization in service organizations are never appropriate.
A)True
B)False
Q3) Outsourcing is a common source of external capacity.
A)True
B)False
Q4) piece of equipment with twice the capacity of another piece typically costs twice as much to purchase and to operate.
A)True
B)False
Q5) Best operating level is usually a multiple of the level of capacity for which a process was designed.
A)True
B)False
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Chapter 4: PART-A: Learning Curves
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49 Flashcards
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Sample Questions
Q1) The 50<sup>th</sup> repetition of a job is timed at 100 minutes.If the learning curve for this job is 90 percent,what is the estimated time for the 200<sup>th</sup> repetition of this job?
A)44.69 minutes
B)81 minutes
C)90 minutes
D)100 minutes
E)110 minutes
Q2) You time someone completing a single task the first time at 10 minutes and the second time they do the task it takes 9 minutes.You should use an 80 percent learning curve to estimate the length of time this worker will take to complete take to complete this task in the future.
A)True
B)False
Q3) Economies of scale and the learning curve have opposite effects on capacity. A)True
B)False
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Chapter 5: Projects Manufacturing and Service Processes
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Sample Questions
Q1) A project may be defined as a series of related jobs directed toward some major output and requiring a significant period of time to perform.
A)True
B)False
Q2) In CPM the late start time estimate is the latest time you can start an activity and still keep the entire project on schedule.
A)True
B)False
Q3) Using the Time-Cost CPM model,the crash time is the shortest possible time allowed for each activity in the project.
A)True
B)False
Q4) The fact that organizations are flattening is one of the reasons that project management is important.
A)True
B)False
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Page 8
Chapter 6: Manufacturing Processes
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56 Flashcards
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Sample Questions
Q1) The closer the customer is to the customer order decoupling point the longer it takes the customer to receive the product.
A)True
B)False
Q2) Little's law can be thought of as a relationship between units and time.
A)True
B)False
Q3) For the purposes of assembly-line balancing,the required workstation cycle time is found by dividing production time per day by the required units of output per day.
A)True
B)False
Q4) Which of the following is not a basic type of process structure?
A)Product-process matrix
B)Workcenter
C)Manufacturing cell
D)Assembly line
E)Continuous process
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9
Chapter 6: PART-A: Break-Even Analysis
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Sample Questions
Q1) Assume a fixed cost for a process of $10,000.The variable cost to produce each unit of product is $30,and the selling price for the finished product is $50.Ignoring inventory,how many units must the firm sell to break even?
A)200 units
B)300 units
C)400 units
D)500 units
E)600 units
Q2) Assume a fixed cost for a process of $15,000.The variable cost to produce each unit of product is $10 and the selling price for the finished product is $25.Which of the following is the number of units that has to be produced and sold to break even?
A)500 units
B)667 units
C)790 units
D)900 units
E)1,000 units
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Chapter 7: Service Processes
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Sample Questions
Q1) tellers' window in a bank is an example of a single channel,multiphase queuing system.
A)True
B)False
Q2) Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?
A)Single channel,single phase
B)Single channel,multiphase
C)Multichannel,single phase
D)Multichannel,multiphase
E)None of these
Q3) The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.
A)True
B)False
Q4) Poka-Yokes are procedures that block the inevitable mistake from becoming a service defect.
A)True
B)False
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Chapter 8: Sales and Operations Planning
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Sample Questions
Q1) In services,once the aggregate staffing level is determined,the focus is on short-term workforce and customer scheduling.
A)True
B)False
Q2) Which of the following methods discussed in the text requires generating several alternative aggregate plans?
A)Trial and error
B)Production smoothing
C)Graphing and charting
D)Aggregate plan simulation
E)Cut and try
Q3) From an operational perspective yield management is least effective under which of the following circumstances?
A)Demand can be segmented by customer
B)The product can be sold in advance
C)The product can be kept to be sold when demand is stronger
D)Fixed costs are high and variable costs are low
E)Demand is highly variable
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Chapter 9: Material Requirements Planning
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Sample Questions
Q1) Which of the following is an input file necessary to run an MRP system?
A)Exception report
B)Computer-aided-design files
C)Inventory records file
D)Personnel files
E)Planned order schedule
Q2) lot-for-lot (LKL)lot sizing technique does not take into account setup costs or capacity limitations.
A)True
B)False
Q3) "Projected available balance" is a term referring to unsold finished goods inventory.
A)True
B)False
Q4) In a net change MRP system requirements and schedules are considered rigid and never updated.
A)True
B)False
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Chapter 10: Quality Management and Six-Sigma Supply
Chain Processes and Analytics
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) One-hundred percent inspection is justified when the cost of inspection is low. A)True
B)False
Q2) Design quality in products refers to the degree to which a product or service design specifications are met.
A)True
B)False
Q3) The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.
A)True
B)False
Q4) In variables sampling the actual measurements of the variable observed are used regardless of whether the unit is good or bad.
A)True
B)False
Q5) An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.
A)True
B)False
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Chapter 11: Inventory Management
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Sample Questions
Q1) One of the daily,delicate balancing acts that Logistics managers have to perform involves the trade-off between transportation costs and fulfillment speed.
A)True
B)False
Q2) The fixed-time period inventory system has a smaller average inventory than the fixed-order quantity system because it must also protect against stockouts during the review period when inventory is checked.
A)True
B)False
Q3) The average cost of inventory in the United States is 20 to 25 percent of its value.
A)True
B)False
Q4) When stocked items are sold,the optimal inventory decision using marginal analysis is to stock that quantity where the probable profit from the sale or use of the last unit is equal to or greater than the probable losses if the last unit remains unsold.
A)True
B)False
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Chapter 12: Lean Supply Chains
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Sample Questions
Q1) kaizen burst is an overfilled kanban container.
A)True
B)False
Q2) Group technology includes the set of psychological tests and training exercises given to group workers to ensure a high level of teamwork.
A)True
B)False
Q3) In setting up a Kanban control system you need to determine the number of Kanban card sets needed.If the expected demand during lead time is 25 per hour,the safety stock is 20% of the demand during lead time,the container size is 5,and the lead time to replenish an order is 5 hours,what is the number of Kanban card sets needed?
A)5
B)20
C)27
D)30
E)34
Q4) Kanban control system uses a signaling device to regulate JIT flows.
A)True
B)False
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Chapter 13: Global Sourcing and Procurement
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Sample Questions
Q1) Ownership costs include which of the following costs?
A)Environmental costs
B)Warranty costs
C)Supply chain costs
D)Quality costs
E)Taxes
Q2) The optimal strategy for functional products is to use an efficient supply chain.
A)True
B)False
Q3) Which of the following is one of the strategic characteristics to consider when deciding how supplier relationships should be structured on the continuum between vertical integration (do not outsource)to arm's length relationships (outsource)?
A)Cost
B)Location
C)Investment
D)Coordination
E)Control
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Chapter 14: Location, Logistics and Distribution
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Sample Questions
Q1) Because the world is becoming more highly interconnected,the proximity of an important supplier's plants is not crucial in supporting lean production methods.
A)True B)False
Q2) favorable business climate in facility location decision making might include local government providing basic skill training for prospective members of the workforce.
A)True B)False
Q3) Services typically have multiple site locations to maintain close contact with customers.
A)True B)False
Q4) Issues of product mix and capacity are strongly interconnected to the facility location decision.
A)True B)False
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Page 18