Production and Operations Management
Question Bank
Course Introduction
Production and Operations Management is a course that explores the fundamental principles, strategies, and techniques involved in the effective planning, organization, and supervision of manufacturing and service operations. Students will learn about topics such as process analysis, product design, quality management, inventory control, facility layout, supply chain management, and scheduling. Emphasis is placed on the integration of these concepts to improve productivity, efficiency, and competitiveness within an organization. The course also examines contemporary challenges, including sustainability and technological advancements, equipping students with the analytical tools and decision-making skills necessary for success in today's dynamic business environments.
Recommended Textbook
Managing Quality Integrating the Supply Chain 5th Edition by S. Thomas Foster
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15 Chapters
1374 Verified Questions
1374 Flashcards
Source URL: https://quizplus.com/study-set/1266
Page 2
Chapter 1: Differing Perspectives on Quality
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Empathy refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.
A)True
B)False
Answer: False
Q2) During statistical process control, if a process is ________ it will only exhibit random or common cause variation instead of nonrandom special cause variation. A) redundant
B) unstable C) capable
D) stable
E) concurrent
Answer: D
Q3) According to the contingency theory, there is a point at which investment in quality improvement will become uneconomical.
A)True
B)False
Answer: False
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Chapter 2: Quality Theory
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following points for management devised by Deming encourages parallel processing in focused teams?
A) constantly improve the system
B) create constancy of purpose
C) institute education and self-improvement
D) adopt a new philosophy
E) break down barriers between departments
Answer: E
Q2) The reengineering approach focuses on the need for in-depth information gathering and analysis.
A)True
B)False
Answer: False
Q3) W. Edwards Deming enumerated the 14 points for management.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Global Supply Chain Quality and International Quality Standards
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is a category of the European Quality Award?
A) policy deployment
B) operations focus
C) information analysis
D) partnerships and resources
E) human resources development
Answer: D
Q2) The first step in the registration process for ISO 9000:2008 involves a phase 1 audit.
A)True
B)False
Answer: False
Q3) Leadership and strategy are categories of the European Quality Award.
A)True
B)False
Answer: True
Q4) Customer focus and workforce focus are categories of the Deming Prize.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Strategic Quality Planning
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Referent power is derived from personal charisma or charm.
A)True
B)False
Q2) External failure costs are associated with product failure after the production process.
A)True
B)False
Q3) The forced-choice model is only useful for companies that are experienced in strategic planning.
A)True
B)False
Q4) If a leader grants raises or promotions to subordinates in return for some desirable action, the leader has ________.
A) coercive power
B) legitimate power
C) reward power
D) power of expertise
E) referent power
Q5) Explain quality as a core competency.
Q6) What is the Lundvall-Juran Quality Cost Model?
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Chapter 5: The Voice of the Customer
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Customer retention is measured as the percentage of customers who return for more service.
A)True
B)False
Q2) Which of the following determinants of service quality means possession of the required skills and knowledge to perform the service?
A) reliability
B) responsiveness
C) competence
D) access
E) credibility
Q3) The reactive customer-driven quality shows that a firm's quality performance is increasing while customers' expectations also are increasing.
A)True
B)False
Q4) To be effective, a guarantee should be conditional.
A)True
B)False
Q5) Differentiate between construct validity and content validity.
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Chapter 6: The Voice of the Market
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Financial benchmarking involves direct interaction between the initiator firm and the target firms.
A)True
B)False
Q2) The process of dismantling competitors' products to understand the strengths and weaknesses of their designs is referred to as ________.
A) benchmarking
B) reengineering
C) baselining
D) inverse production
E) reverse engineering
Q3) Calculate the labor productivity of Firm A.
A) 19.2
B) 24.0
C) 20.8
D) 26.0
E) 9.6
Q4) Explain the importance of using customer-related results as benchmarking data.
Q5) State the four key problems with benchmarking.
Q6) Explain the process of managing the benchmarking effort.
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Chapter 7: Quality and Innovation in Product and Process Design
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) Explain concurrent engineering and state its benefits.
Q2) State the nine-step process of failure modes and effects analysis (FMEA).
Q3) ________ is used to develop a computer compatible mathematical description of a part.
A) Geometric modeling
B) Engineering analysis
C) Multilevel prototyping
D) Process modeling
E) Concurrent engineering
Q4) The over-the-wall syndrome refers to difficulties that arise when the design products become complicated to build.
A)True
B)False
Q5) ________ reliability is defined as the propensity for a part to fail over a given time.
A) System
B) Concurrent
C) Component
D) Process
E) Perpetual
Page 9
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Chapter 8: Designing Quality Services
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following best defines the back office in a service blueprint?
A) the area in the firm where the majority of the work is done
B) the portion of the firm's activities that the customer cannot see but is necessary to perform
C) the portion of the firm's activities that the customer can see
D) the area in the firm where the majority of the profitability is generated
E) the area in the firm where the employees plan quality initiatives
Q2) The SERQUAL instrument is useful for performing gap analysis.
A)True
B)False
Q3) The two parts of a SERVQUAL survey are services liability and manufacturing liability.
A)True
B)False
Q4) The first stage of the service benefit package design process is ________.
A) service concept investigation
B) facilities requirement definition
C) process definition and selection
D) the definition of a services package
E) idea/concept generation
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Chapter 9: Managing Supplier Quality in the Supply Chain
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following steps for supplier development occurs when there is an agreement about how the supplier needs to improve and where?
A) identify key projects
B) monitor status and modify strategies
C) define details of agreement
D) form cross-functional teams
E) identify critical products and services
Q2) Electronic data interchange is a system that aids customer and supplier communication by linking together supplier and customer information systems.
A)True
B)False
Q3) Which of the following is not a core activity in the value chain?
A) marketing and sales
B) operations
C) human resource management
D) service
E) inbound logistics
Q4) Define acceptance sampling and give examples of when acceptance sampling is needed
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Chapter 10: The Tools of Quality
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Calculate the number of classes if there are 65 observations in a data set.
A) 7
B) 6
C) 5
D) 4
E) 3
Q2) Describe the function of a Pareto chart. How does the 80/20 rule apply?
Q3) Calculate the number of classes if there are 16 observations in a data set.
A) 7
B) 6
C) 5
D) 4
E) 3
Q4) The cause-and-effect diagram is used to move to lower levels of abstraction in solving problems.
A)True
B)False
Q5) State the importance of balanced scorecards in measuring performance.
Q6) Define a scatter diagram and describe the steps involved in setting up a scatter plot.
Page 12
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Chapter 11: Statistically Based Quality Improvement for Variables
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) A 50 volt battery must be between 55 and 45 volts when it leaves the factory. Two hundred samples of batteries have yielded the following data: average charge of 49 volts with a standard deviation of 2.5 volts. What is the probability of producing an out-of-spec battery?
A) 0.06
B) 0.80
C) 0.53
D) 0.12
E) 0.32
Q2) In a variables control chart, which of the following is likely to occur if seven points, either increasing or decreasing, are in succession?
A) erratic behavior
B) nonrandom event
C) process drift
D) natural variation
E) process run
Q3) X chart is an example of a variables chart.
A)True
B)False
Page 13
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Chapter 12: Statistically Based Quality Improvement for Attributes
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/25001
Sample Questions
Q1) The shape of the process line in a p chart and an np chart plot is always identical if the same data are used.
A)True
B)False
Q2) The vertical axis on the bathtub curve is failure rate.
A)True
B)False
Q3) What is the approximate useful life in hours for a product having a reliability of 0.9978 and a failure rate of 0.001 failures per hour?
A) 6120
B) 5600
C) 5000
D) 4400
E) 3800
Q4) A p chart can be used whether or not there is a constant sample size.
A)True
B)False
Q5) State the five types of attributes.
Q6) Describe the development and interpretation of the bathtub curve.
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Chapter 13: Six Sigma Management and Lean Tools
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/25002
Sample Questions
Q1) A measurement systems analysis (MSA) is used to determine if measurements are consistent.
A)True
B)False
Q2) The Taguchi constant for flooring materials is known to be $13.33/cm sq. and the tolerance is 15 plus or minus 0.4. What is the cost to repair the flooring?
A) $2.13
B) $0.12
C) $3.94
D) $71
E) $13.47
Q3) Variables that are uncontrollable are called ________.
A) signal factors
B) noise factors
C) control factors
D) level factors
E) parameter factors
Q4) What distinguishes Six Sigma from traditional continuous improvement?
Q5) What are the titles and roles of the key players in Six Sigma efforts?
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Chapter 14: Managing Quality Improvement Teams and Projects
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91 Flashcards
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Sample Questions
Q1) In an activity network diagram, the path of activities with no slack is called the
A) activity-on-node
B) critical path
C) activity network
D) Work Breakdown Structure
E) early times path
Q2) The scope of a Tiger team is organization-wide.
A)True
B)False
Q3) ________ is helping or aiding teams by maintaining a process orientation and focusing the group.
A) Meeting management
B) Team building
C) Facilitation
D) Brainstorming
E) Conceptualization
Q4) Differentiate between little s or big S self-directed work teams.
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Q5) Discuss the differences between soft costs and hard costs when evaluating projects.
Chapter 15: Implementing and Validating the Quality System
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The first building block of a quality improvement system is ________.
A) people
B) organizational learning and knowledge
C) culture
D) closeness to customers
E) information and finance
Q2) Award audits involve site visits to externally validate the claims made by applicants in their applications.
A)True
B)False
Q3) Discuss briefly the building blocks of a quality system.
Q4) Categorizing is the means of generating lists of strengths and weakness for the organization.
A)True
B)False
Q5) A company's profitability is not affected by customer retention.
A)True
B)False
Q6) Explain the integrative approach.
Q7) Discuss operational audits. Page 17
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Page 18