Principles of Supervision Solved Exam Questions
Course Introduction
Principles of Supervision explores the foundational concepts and practices essential for effective supervision in various organizational settings. The course covers the roles and responsibilities of supervisors, communication techniques, leadership styles, motivation, performance management, conflict resolution, and ethical considerations. Students will learn how to build productive teams, delegate tasks, provide feedback, and foster a positive work environment. Real-world scenarios and case studies are utilized to develop practical skills necessary for successful supervision and the transition from team member to team leader.
Recommended Textbook
Supervision Concepts and Practices of Management 12th Edition by Edwin C. Leonard
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15 Chapters
1261 Verified Questions
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Page 2
Chapter 1: Supervising in Uncertain Times
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Lisa drives a bus for the county school system, where she works limited hours within a nine-month contract that is based on the school system's needs. She does not receive health or retirement benefits. Lisa is a member of the:
A) Exempt workforce
B) Contingent workforce
C) Non-contingent workforce
D) Non-exempt workforce
Answer: B
Q2) __________ occurs when employees are in jobs that do not use their skills, knowledge, and abilities.
A) Competitive advantage
B) Contingent work
C) Unemployment
D) Underemployment
Answer: D
Q3) Foreman, team leader, and coach are other designations for working supervisor.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Managerial Functions
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Sample Questions
Q1) The staffing function is nothing more than selecting the right employees to complete the task.
A)True
B)False
Answer: False
Q2) Ernesto and Sam witnessed their co-worker, Dave, engaging in inappropriate behavior. They reported the incident to their supervisor, Tina, because she has the necessary _____ to deal with the issue.
A) authority
B) legal acumen
C) technical skills
D) evidence
Answer: A
Q3) A supervisor is an employee's primary contact with management.
A)True
B)False
Answer: True
Q4) On what four elements is the team-based organizational structure focused?
Answer: Customer satisfaction, productivity, profitability, and continuous improvement.
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Chapter 3: Communication: the Key to Effective Supervisory Management
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78 Flashcards
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Sample Questions
Q1) Which of the following is NOT an advantage of oral communication over written communication?
A) It takes less time.
B) There is more formality and permanence with oral communication.
C) It can provide an immediate opportunity for determining whether the communication has been effective.
D) Most people can express themselves more easily and completely by voice rather than by letter or memo.
Answer: B
Q2) If an idea received has the same meaning as the one intended, effective communication has occurred.
A)True
B)False
Answer: True
Q3) Grapevines fulfill employee needs, including the needs for information and socialization.
A)True
B)False
Answer: True
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Chapter 4: Principles of Motivation
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Sample Questions
Q1) A primary difference between Maslow's theory and Herzberg's theory is that:
A) Herzberg thought that money is the prime motivator for employees.
B) Maslow believed that all employees' needs are basically the same.
C) Herzberg believed that employees are not particularly motivated by lower-level needs.
D) Maslow believed that employees are not particularly motivated by lower-level needs.
Q2) People are the most important resource that a supervisor is asked to manage.
A)True
B)False
Q3) Maslow's hierarchy of needs theory can best be diagrammed using what shape?
A) A ladder with rungs
B) An oval
C) A straight line
D) A starburst
Q4) When Joe showed up late to work for the third time his supervisor cut him a break by writing him up instead of terminating him. This is an example of positive reinforcement.
A)True
B)False
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6
Chapter 5: Solving Problems: Decision Making and the Supervisor
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Sample Questions
Q1) All of the following would be criteria for evaluating the selection of a particular decision alternative, EXCEPT:
A) Time
B) Cost
C) Resources
D) None of the above
Q2) The decision-making process is a systematic, step-by-step process that aids in identifying and selecting the best alternative under the circumstances.
A)True
B)False
Q3) Supervisors should train their employees in decision-making techniques because:
A) If a problem arises, the supervisor will not have to take full responsibility for it.
B) Someone must be capable of running things on days the supervisor is absent from work.
C) Many daily decisions in a department are made by the employees who do the work.
D) None of the above; decision making is the sole responsibility of the supervisor.
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Chapter 6: Positive Discipline
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Sample Questions
Q1) It important to discipline employees in private. Why is this the case? In which circumstances should a supervisor take public disciplinary action?
Q2) Timothy arrives at work two hours late because his car wouldn't start. If his company has a no-fault attendance policy, he will not be disciplined for being late if he provides his supervisor with a note from his mechanic verifying his story.
A)True
B)False
Q3) Positive employee discipline requires company rules that are reasonable and well communicated.
A)True
B)False
Q4) Infractions of rules concerning time schedules, rest periods, procedures and safety are among some of the most common situations requiring supervisory action.
A)True
B)False
Q5) What does the "right to appeal" mean in terms of disciplinary action?
Q6) What is the purpose of a statement of ethical codes?
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Page 8
Chapter 7: Supervisory Planning
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Sample Questions
Q1) During her annual performance review, Jillian meets with her supervisor Chris to set her objectives for the next year. Chris informs Jillian that her performance in achieving these newly established objectives will be the basis for next year's merit pay increase. This is an example of what type of management system?
A) Management by wandering around
B) Benchmarking
C) Management by objectives
D) Total quality management
Q2) What is knowlege management?
Q3) Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?
A) Reduce the number of defective products that leave the factory by 50% over the next four months.
B) Work smarter not harder.
C) Get it right the first time.
D) Strive for customer satisfaction at all times.
Q4) In what way should supervisory objectives be stated? Why?
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Chapter 8: Supervisory Principles for Organizing
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Sample Questions
Q1) Organizational success is likely to happen when:
A) Attention to details is a top priority.
B) Authority is concentrated solely at the top of the organization.
C) The culture encourages all employees to be the best they can be.
D) Either the goals of effective work performance or high job satisfaction exist.
Q2) Line authority provides:
A) Counsel, advice, support, and service in a person's area of expertise.
B) Direction to others requiring them to conform to decisions, policies, rules, and objectives.
C) Both a and b.
D) Neither a or b.
Q3) Upper-level managers generally have more subordinates than first-level supervisors.
A)True
B)False
Q4) Informal groups always make a supervisor's job easier.
A)True
B)False
Q5) Simply stated, what is an "ideal" organizational structure?
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Chapter 9: The Supervisors Role in Preparing Employees for Success
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Sample Questions
Q1) Vijay asks a question of job applicants that seems to have a different impact on men versus women. The question does not pass the OUCH test based on the fact that it is NOT:
A) consistent in effect.
B) harmless.
C) uniform in application.
D) objective.
Q2) The purpose of an employee selection interview is to collect information and arrive at a decision concerning a job applicant.
A)True
B)False
Q3) The supervisor may find it helpful to ask departmental employees to write down the tasks they perform.
A)True
B)False
Q4) Part of the onboarding process involves shaping the new employee's behavior in a way that is conducive to the organization.
A)True
B)False
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Chapter 10: Supervisory Leadership and the Management of Change
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Sample Questions
Q1) Which of the following supervisory styles is most compatible with Theory Y assumptions?
A) The autocratic management style
B) The participative management style
C) The bureaucratic management style
D) The free-reign management style
Q2) If an employee believes he/she has a great idea he/she should:
A) Share the idea with family and friends.
B) Share the idea with others who may be impacted by the idea.
C) Share the idea with upper management immediately.
D) All of the above.
Q3) Resistance to change in the workplace is very uncommon because employees pride themselves upon being up to date.
A)True
B)False
Q4) The acceptance of change is more likely if there is a relationship of confidence and trust between the employees and the supervisor.
A)True
B)False
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Chapter 11: Managing Work Groups: Teamwork, Morale and Counseling
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Sample Questions
Q1) Which of the following statements about workplace incivility is CORRECT?
A) Rude people are much more likely to be in lower positions than their targets.
B) Workplace incivility has declined in recent years.
C) Insensitive on-the-job behavior may make employees feel bad, but it rarely affects productivity.
D) Employees sometimes retaliate against workplace incivility by decreasing their work effort.
Q2) Morale influences outside the organization are generally beyond a supervisor's control.
A)True
B)False
Q3) When is a task group necessary?
Q4) Briefly discuss the impact of downsizing on employee morale.
Q5) Attitude surveys and morale surveys differ in many ways, but look to achieve the same thing.
A)True
B)False
Q6) In recent years, workplace violence has increased dramatically.
A)True
B)False Page 13
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Page 14
Chapter 12: Supervising a Diverse Workforce
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Sample Questions
Q1) Sexual harassment is only applied to situations in which the male is harassing the female.
A)True
B)False
Q2) Comparable worth is the concept that jobs should be paid at the same level if they require similar skills and/or abilities.
A)True
B)False
Q3) The most recurring area in which employees report compliance problems related to religious discrimination is in the area of:
A) Hostile work environment
B) Harassment
C) Holiday and work scheduling
D) Pay disparity
Q4) Protected group employees are classes of employees who have been afforded protection by supervisory management.
A)True
B)False
Q5) What must employers do to accommodate employees of different religious beliefs?
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Inventory control means maintaining quality standards for products and services.
A)True
B)False
Q2) Alarm clocks, thermostats, gauges, and police officers directing traffic are all examples of controls.
A)True
B)False
Q3) Since it is impossible for supervisors to check every item in production, they must:
A) Trust employee performance.
B) Implement controls to identify every mistake.
C) Use good judgement.
D) All of the above.
Q4) The managerial function of controlling is typically performend separately from the other managerial functions.
A)True
B)False
Q5) Everyone uses feedforward controls at one time or another.
A)True
B)False
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Chapter 14: Performance Management
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Sample Questions
Q1) Gain-sharing plans are group incentive awards.
A)True
B)False
Q2) Bringing a new employee into a department may be desirable because the person brings different ideas and fresh perspectives.
A)True
B)False
Q3) In order to ensure the necessary work is completed, the supervisor should do all of the following EXCEPT:
A) Monitor performance regularly.
B) Provide support, guidance, and direction.
C) Do the work personally.
D) Provide feedback and controls.
Q4) Which of the following is NOT a practical suggestion for improving employee performance?
A) Letting people know what is expected of them.
B) Telling employees to "shape up" or "ship out."
C) Finding out what can be done to help the employee.
D) Observing employee performance.
Q5) What are some reasons for the leniency error?
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Chapter 15: Resolving Conflicts in the Workplace
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Sample Questions
Q1) A shop steward is an elected representative of the union employees.
A)True
B)False
Q2) Sometimes an employee or steward may deliberately provoke an argument to the supervisor on the defensive.
A)True
B)False
Q3) Elvira is having a problem at work with her colleagues. To resolve the issue, she wants to follow the formal dispute resolution program that is in place at work. What is the first level of dispute resolution that her company will likely follow?
A) Local management review
B) External review
C) Nonbinding mediation
D) Binding arbitration
Q4) The compromise style of conflict resolution is best described as "I win, you win."
A)True
B)False
Q5) What are supervisory guidelines for resolving complaints and grievances?
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