Principles of Supervision Exam Review
Course Introduction
Principles of Supervision explores the fundamental concepts and skills required for effective supervision in various organizational settings. The course covers topics such as the roles and responsibilities of supervisors, leadership styles, communication strategies, motivation, delegation, conflict resolution, performance management, and team development. Emphasizing practical application, it prepares students to address common supervisory challenges and to foster productive work environments that support both organizational goals and employee growth.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
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17 Chapters
1700 Verified Questions
1700 Flashcards
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Chapter 1: Supervision: Tradition and Contemporary Trends
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60663
Sample Questions
Q1) Supervisors require less conceptual skills because they:
A) are part of top management.
B) work with future-oriented tasks.
C) are first-level managers.
D) work with conceptualization tasks.
Answer: C
Q2) Akira,a supervisor at Weld-on Inc.,was required to work in place of his subordinate due to shortage of workforce.He did his work in an effective way.In the context of responsibilities of a supervisor,Akira was good at:
A) being able to perform the duties of his subordinate.
B) adhering to anti-discrimination rules.
C) keeping in touch with his workplace standards.
D) providing an opportunity for his employees to evaluate him.
Answer: A
Q3) _____ is the right to do certain things.
A) Power
B) Authority
C) Accountability
D) Empowerment
Answer: B
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Chapter 2: Ensuring High Quality and Productivity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?
A) 2
B) 6
C) 16
D) 48
Answer: A
Q2) The basic way to measure productivity is to _______.
A) divide outputs by inputs
B) add outputs and inputs
C) multiply inputs and outputs
D) subtract inputs from outputs
Answer: A
Q3) Improving productivity requires:
A) increasing employees' daily targets only.
B) avoiding employee recommendations regarding changes.
C) changing employee attitudes.
D) enhancing employee negotiation skills.
Answer: C
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Page 4
Chapter 3: Groups, Teams, and Powerful Meetings
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) All team members need to know what is happening.In the context of characteristics associated with team productivity,to which of the following characteristics does this statement correspond?
A) Access to information
B) Debate and discussion
C) Atmosphere of listening
D) Honesty and integrity
Answer: A
Q2) A _____ can be best defined as a small group whose members share goals,commitment,and accountability for results.
A) congregation
B) cluster
C) team
D) group
Answer: C
Q3) Cohesiveness increases when group members are competing with one another.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Phillip,the CEO of Texonet Inc.,thinks it is beneficial for the company to print a booklet that contains values and rules for right behavior in the company and distribute it to the employees.He thinks it will help employees to distinguish between right and wrong behavior.In this scenario,Phillip is thinking of printing the company's _____.
A) mission statement
B) ethical agenda
C) vision statement
D) code of ethics
Q2) Which of the following is a benefit that is most closely associated with ethical behavior?
A) The right to undermine a trade embargo
B) The reduction of public pressure for government regulation
C) The improvement of group cohesiveness in a diverse group
D) The rightful acceptance of gifts that fall outside federal government regulations
Q3) A sustainable organization is less likely to have a steady supply of workers and customers.
A)True
B)False
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Chapter 5: Managing Diversity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Richard,an experienced chef,applied for a role in a commercial for baked goods.He felt he was perfect for the role as he specialized in baking.However,he was turned down because the advertising firm felt that a woman would fit the product image of baked goods better than a man would.To which of the following was Richard subjected?
A) Ethnocentrism
B) Sexism
C) Ageism
D) Nepotism
Q2) Generational studies are becoming increasingly common.Who among the following are the most studied generation to date?
A) The Millennials
B) The Baby Boomers
C) The Silent Generation
D) The GI Generation
Q3) Which of the following is the most blatant form of sexism?
A) Sexual harassment
B) Sexist language
C) Discrimination against gays
D) Discrimination against lesbians
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Page 7
Chapter 6: Reaching Goals: Plans and Controls
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is true of contingency planning?
A) It is a formal plan for how to achieve an objective.
B) The supervisor creates a contingency plan by answering the questions what, who, when, where, and how.
C) It is too time-consuming to create a written contingency plan for every detail of operations.
D) Contingency plans are the original plans developed by the top managers for the organization as a whole.
Q2) Which of the following is most likely to be included as part of an operating budget?
A) Insurance
B) New plant
C) New building
D) Machinery
Q3) The tools for control include:
A) budgets, performance reports, and personal observation.
B) feedback control, concurrent control, and precontrol.
C) positive reinforcement, negative reinforcement, and standards.
D) management by objectives, policies, and procedures.
Q4) Define the term "controlling." List the three different forms of controlling.
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Chapter 7: Organizing and Authority
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100 Flashcards
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Sample Questions
Q1) A department is best defined as a:
A) unique group of resources that management has assigned to carry out a particular task.
B) group of employees upon whom the decision-making authority resides.
C) group that is formed among employees of an organization who have similar interests.
D) subgroup that is formed when members in formal groups feel uncomfortable with the way they are expected to behave.
Q2) Power is best defined as the:
A) obligation to perform assigned activities.
B) duty to advise or assist those with line authority.
C) ability to get others to act in a certain way.
D) duty to advise or assist those with functional authority.
Q3) What involves giving a small team or group within a company the resources to develop new ideas and new ventures without leaving the parent organization?
A) Joint ventures
B) Intrapreneurships
C) Strategic alliances
D) Subsidiaries
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Chapter 8: The Supervisor As Leader
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In the context of leadership styles,a servant leader:
A) deliberately chooses to help other people.
B) is not overly concerned about his or her followers.
C) is more task-oriented than relationship-oriented.
D) puts his or her needs above other people's needs.
Q2) In the context of approaches to leadership,_____ leaders focus on leading by adhering to tasks.
A) transformational
B) authentic
C) transactional
D) spiritual
Q3) Who among the following most likely has an external locus of control?
A) Will, who blames his team members for his poor performance ratings
B) Violet, who believes that her hard work led to her promotion
C) George, a team lead who makes decisions and gives instructions to his team members
D) Hannah, who encourages her subordinates to come up with solutions to problems
Q4) Describe Blake and Mouton's Managerial Grid.
Q5) How should supervisors build and maintain relationships with their employees?
Page 10
Q6) How can supervisors be good role models for their employees?
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Chapter 9: Problem Solving,decision Making,and Creativity
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Sample Questions
Q1) Phil,the manager of a grocery store,orders truckloads of pumpkins as he believes that there will be a huge demand for it,based on the sales of the previous month.He doesn't know that the demand had been due to the State Pumpkin Week held last month.This is an example of the human compromise known as:
A) subjective rationality.
B) personal perspective.
C) stereotyping.
D) simplicity.
Q2) The downside of taking a simpler approach to decision making is that:
A) it tends to bypass innovative solutions.
B) an alternative that meets minimum standards of acceptability is chosen.
C) it limits a decision maker's understanding of the people involved.
D) only recent events are taken into consideration.
Q3) Which of the following is true of stereotyping?
A) It can only be eliminated with the use of the recency syndrome.
B) It can only be eliminated by assuming that everyone is alike.
C) It seldom interferes with rational decision making.
D) It ignores the strengths and values people receive from their culture.
Q4) List two advantages and two disadvantages of group decision making.
Q5) Define creativity and describe guidelines for thinking creatively.
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Chapter 10: Communication: Theory and Modern Media
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following is true of rumors?
A) The supervisor is often obligated to participate in spreading rumors.
B) Rumors rarely tell a complete or unbiased version of the truth.
C) Rumors are always based on facts.
D) Much of the formal communication takes the form of rumors.
Q2) Communication fails to occur when:
A) the sender encodes the message.
B) the feedback is negative.
C) the receiver fails to eliminate noise.
D) the receiver does not decode the message.
Q3) Which of the following statements is true of memos?
A) When writing to someone outside the organization, employees usually send a memo.
B) They are an informal way of sending a written message.
C) They take a relatively short time to prepare and deliver.
D) Because of their formality, memos lend themselves to communication within an organization.
Q4) What should a supervisor do when a message has not been received fully and correctly by the receiver?
Q5) Distinguish between hearing and listening.
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Chapter 11: Motivating Employees
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100 Flashcards
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Sample Questions
Q1) According to Herzberg's two-factor theory,which of the following are hygiene factors?
A) Salary and benefits
B) Personal growth
C) Work itself
D) Opportunity for recognition
Q2) Frederick Herzberg's research led to the conclusion that:
A) dissatisfaction results from the presence of hygiene factors.
B) employee satisfaction and dissatisfaction stem from different sources.
C) money is the only motivator for employees.
D) organizations that only provide motivating factors ensure optimum productivity.
Q3) A person with a strong need for achievement tends to:
A) set challenging but achievable goals.
B) assess risk carelessly.
C) actively avoid work.
D) be more motivated by money than success.
Q4) Briefly describe the reinforcement theory.
Q5) Discuss two pros and two cons of keeping pay information secret.What can a company do to offset the cons?
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Chapter 12: Problem Employees: Counseling and Discipline
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Sample Questions
Q1) In general,problem employees fall into two categories.One of the categories consists of employees causing problems and the other includes employees:
A) with problems.
B) belonging to a minority group.
C) with the potential to supersede the supervisor.
D) with connections.
Q2) Which of the following is true of rehabilitation of troubled employees?
A) It shows that the employers lack compassion.
B) It is less costly than hiring and training a new employee.
C) It is more likely to violate laws prohibiting employment discrimination.
D) It is comparatively more time consuming than other types of treatment programs and should ideally be avoided.
Q3) A supervisor's ultimate goal in administering discipline should ideally be to:
A) fire the employee.
B) solve the problem without dismissing the employee.
C) show how much power he or she has.
D) restrict whistleblowers from exposing the company.
Q4) Elaborate on employee assistance programs (EAPs).
Q5) Define counseling.What are the benefits of counseling?
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Chapter 13: Managing Time and Stress
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Sample Questions
Q1) Identify the final stage of burnout.
A) The employee engages in tardiness at work.
B) The employee turns to alcohol or drug abuse.
C) The employee criticizes his or her supervisor and colleagues.
D) The employee views his or her effectiveness negatively.
Q2) When completing a time log,you should wait until the end of the day so that your tasks do not interrupt when you are filling up the log.
A)True
B)False
Q3) Which of the following falls under the category of B-level activity?
A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.
Q4) In order to reduce stress in the workplace,which is a basic approach that supervisors can take?
A) Control over pace of work
B) Rigid work schedules
C) Unpredictable schedules
D) Minimal interaction with co-workers
Page 15
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Chapter 14: Managing Conflict and Change
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100 Flashcards
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Sample Questions
Q1) Pick the approximate years of birth for the Silent Generation.
A) 1901-1924
B) 1925-1942
C) 1943-1960
D) 1960-1981
Q2) _____ can be best defined as the power that arises from fear related to the use of force.
A) Coercive power
B) Expert power
C) Authoritarian power
D) Connection power
Q3) Which of the following is a guideline that supervisors may use in implementing change?
A) Keep reasons for change confidential
B) Reassure employees by hiding bad news
C) Roll out the change gradually
D) Implement change without employee involvement
Q4) Describe the guidelines supervisors should use when socializing with others in the organization.
Q5) Describe how supervisors can implement change.
Page 16
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Chapter 15: Selecting Employees
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Sample Questions
Q1) The federal government agency that is in charge of enforcing Title VII of the Civil Rights Act of 1964 is the:
A) Equal Employment Opportunity Commission.
B) U.S. Department of Labor.
C) Affirmative Action Association.
D) Immigration Agency.
Q2) Skills of a person performing a job refer to:
A) proficiency in carrying out the tasks in the job description.
B) the general enduring capabilities required for carrying out tasks.
C) the educational qualification of the person.
D) ethical and moral obligations.
Q3) Under _____,employers may not discriminate on the basis of race,color,religion,sex,or national origin in recruiting,hiring,paying,firing,or laying off employees,or in any other employment practices.
A) Title VII of the Civil Rights Act of 1964
B) the Age Discrimination in Employment Act of 1967
C) the Genetic Information Nondiscrimination Act of 2008
D) Title IV of the Rehabilitation Act of 1973
Q4) Differentiate between open-ended and closed-ended questions.Give one example each.
Page 17
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Chapter 16: Providing Orientation and Training
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Sample Questions
Q1) In the context of coaching an employee,when an employee makes a mistake,the supervisor should:
A) focus primarily on the perceived deficiencies in the employee's character.
B) work with the employee, focusing on solving the problem.
C) call for a meeting and reprimand the concerned employee.
D) authoritatively dictate to the employee as to how he or she is expected to perform.
Q2) Training that involves working alongside an experienced person,who shows the trainee how to do the various tasks involved in a job or trade is known as _____.
A) vestibule training
B) apprenticeship
C) entrepreneurship
D) cross-training
Q3) Which of the following is true of training?
A) The best employees do not usually need any training.
B) Training is not a major expense.
C) Employee training meets important needs.
D) Training cannot improve productivity.
Q4) What are the various steps involved in the training process?
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Chapter 17: Appraising Performance
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Sample Questions
Q1) It has been observed that a majority of companies direct their managers to separate performance appraisals from discussions of pay.Which of the following is most likely to be the reason behind this?
A) The employees focus more on individual performance making them very self-centered and unwilling to work as part of a team.
B) The employees focus more on the pay leading them to utilize all kinds of unethical means to meet the set standards.
C) The employees are intimidated by this process leading to a drastic drop in their productivity.
D) The employees focus more on the pay making it difficult for supervisors to use performance evaluation as an opportunity for motivating and coaching.
Q2) In the process of conducting a performance appraisal interview,after reviewing appraisal ratings and basis for ratings,what should a supervisor ideally do next?
A) Put the employee at ease
B) Request and listen to the employee's feedback
C) Decide together how to solve problems identified
D) Sign appraisal form and close on a positive note
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