Principles of Management
Textbook Exam Questions
Course Introduction
Principles of Management provides an introduction to the fundamental concepts and functions essential to effective management in organizations. The course covers key topics such as planning, organizing, leading, and controlling, while emphasizing the roles and responsibilities of managers in decision-making and problem-solving. Students will explore management theories, the evolution of management thought, and contemporary challenges in diverse organizational settings. By examining real-world case studies and engaging in interactive discussions, learners will develop strategic thinking skills and gain practical insights for managing teams, resources, and change in todays dynamic business environment.
Recommended Textbook
Management 1st Edition by Ranjay Gulati
Available Study Resources on Quizplus
20 Chapters
800 Verified Questions
800 Flashcards
Source URL: https://quizplus.com/study-set/875
Page 2
Chapter 1: Introduction to Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17344
Sample Questions
Q1) Through _____,senior leaders of a corporation meet with business unit managers to assess progress toward specific goals.
A) contingency planning
B) scientific management
C) strategic review process
D) scenario building
Answer: C
Q2) Which of the following refers to the systematic assessment of the external environment to prepare for a possible range of alternative futures for the organization?
A) Scenario building
B) Trend analysis
C) Contingency planning
D) Environmental scanning
Answer: C
Q3) Management is defined as the ability to drive change and innovation through inspiration and motivation.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Global Business Environment
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17345
Sample Questions
Q1) Social values often pose a much lesser challenge than language barriers for a company wanting to expand globally.
A)True
B)False
Answer: False
Q2) Of the three main principles of GATT,the most favored nation principle meant that:
A) a tariff rate granted to one member of GATT would be extended to all members. B) foreign firms would be subject to the same rules and regulations as a country's domestic firms.
C) trade disputes would be settled by the unanimous agreement of all parties to the dispute.
D) countries should specialize in producing goods for which they have the lowest opportunity cost of production.
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Ethics and Corporate Social Responsibility
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17346
Sample Questions
Q1) Commonly,firms tend to fulfill their legal responsibilities by:
A) anticipating future laws and avoiding civil litigation.
B) investing heavily in CSR and fulfilling ethical responsibilities.
C) creating a productive workforce and maintaining employment standards.
D) striving to improve shareholder value.
Answer: A
Q2) _____ is an ethical philosophy claiming that motives are the most important aspect in judging what is right or wrong.
A) Utilitarianism
B) Capitalism
C) Moralism
D) Kantianism
Answer: D
Q3) _____ responsibilities refer to a business's duty to make a profit and increase shareholder value.
A) Ethical
B) Judicial
C) Economic
D) Social Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Introduction to Strategy
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17347
Sample Questions
Q1) An emergent component of a firm's strategy:
A) involves the systematic assessment of the external and internal environments.
B) includes the creation of plans to react to or impact environmental factors.
C) makes it flexible and adaptable to changing environmental conditions.
D) establishes the objectives or benchmarks the firm hopes to achieve.
Q2) Which of the following statements best describes multinational strategies?
A) They focus on developing overall scale economies and global efficiency instead of catering to local tastes.
B) They focus on efficiency,local responsiveness,and organizational learning.
C) They are used by firms to compete in a given business and position themselves among their competitors.
D) They are used by firms when it is important to be responsive and sensitive to local needs and tastes.
Q3) In the formulation of strategy,managers must create a solid fit among the activities to:
A) make a competitive strategy that is different from others.
B) offer a service that cannot be easily copied by competitors.
C) decide what the company will not be doing.
D) operate more effectively than its competitors.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Business-Level Strategy
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17348
Sample Questions
Q1) In a focus strategy,a firm seeks to be unique in its industry along a dimension or a group of dimensions that are valued by consumers.
A)True
B)False
Q2) First-mover advantage occurs when a firm is first to offer desirable products or services that secure customer loyalty.
A)True
B)False
Q3) _____ is a tool that allows managers to take a snapshot of their firm's internal strengths and weaknesses as well as the opportunities and threats that are evident in the external environment.
A) Trend analysis
B) Environmental scanning
C) Stakeholder mapping
D) SWOT analysis
Q4) Describe the three strategies of competitive advantage.
Q5) Define value chain analysis.Discuss the two activities of value chain analysis.
Q6) What are the tangible and intangible resources of an organization? Give examples.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Corporate-Level Strategy
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17349
Sample Questions
Q1) _____ costs refer to the costs a firm incurs to coordinate activities between business units.
A) Franchising
B) Administrative
C) Outsourcing
D) Transaction
Q2) Define diversification and describe its types?
Q3) The ultimate goal of developing a corporate-level strategy is to build _____.
A) employee commitment
B) a corporate advantage
C) customer relationship
D) a wholly-owned subsidiary
Q4) Corporate advantage occurs when a firm maximizes its resources to build a competitive advantage across its various business units.
A)True
B)False
Q5) Briefly explain the international scope test.
Q6) Discuss the results of diversification.
Q7) Define vertical integration and its types.
Q8) Why do managers pursue diversification strategies?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organizational Design
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17350
Sample Questions
Q1) One of the most important benefits of the functional structure is the efficiency it creates.
A)True
B)False
Q2) Competitors can easily imitate a firm's unique organizational configuration that drives excellent implementation and performance.
A)True
B)False
Q3) Which of the following firms is most likely to benefit from the clan approach?
A) A firm with highly uncertain working conditions
B) A firm with work activities that can be easily measured
C) A firm which lacks diverse working styles
D) A firm operating in a price-competitive industry
Q4) Which of the following statements is an advantage of a network structure?
A) It is quite inexpensive for virtual teams to use communication technology.
B) It enables a firm adapt to a change in the marketplace.
C) Virtual teams often require very less coordination.
D) It promotes greater accountability than divisional structure.
Q5) Define organizational structure and briefly describe its types.
Q6) Outline the four customer-centric activities of an organization.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Organizational Culture
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17351
Sample Questions
Q1) Which of the following characterizes a weak culture?
A) Employees require less coordination and monitoring
B) High role clarity
C) Allows a company to run more smoothly and quickly
D) No agreement on the firm's values
Q2) Which of the following helps organizations to socialize employees?
A) The intermediaries used to reach customers
B) Role modeling,leader examples,and coaching
C) Technologies used in manufacturing a firm's product
D) Employee characteristics such as age and experience
Q3) In formal organizations,the backbone of culture generally begins with a founder.
A)True
B)False
Q4) Which of the following best describes an organization's artifacts?
A) Day-to-day behaviors that can be observed
B) The underlying essence of why members of an organization act as they do
C) Relational factors between an organization's culture and its performance
D) Aspects deemed important by members of an organization
Q5) Describe any three elements that help to better understand a firm's culture.
Page 10
Q6) Identify the different levels of a firm's culture and their specific attributes.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managing Human Capital
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17352
Sample Questions
Q1) Which of the following stages of organizational growth is characterized as being highly entrepreneurial and informal?
A) Functional growth
B) Initiation phase
C) Controlled growth
D) Strategic integration
Q2) Which of the following is a disadvantage of realistic job previews?
A) Communicate only positive job aspects
B) Result in smaller pool of applicants
C) Provide poor job description
D) Cause increase in turnover
Q3) Which of the following statements about outsourcing and offshoring is true?
A) Offshoring guarantees higher profits for a business.
B) Managers always account for the risks in offshoring a process.
C) Outsourcing is not a complicated issue.
D) Offshoring is used to lower costs in a firm's value chain.
Q4) Job analysis can be conducted in a number of ways including self-administered questionnaires.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Performance Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17353
Sample Questions
Q1) While a business is in the harvest stage,investment outweighs profitability.
A)True
B)False
Q2) In business,only two things can be observed,measured,and monitored:
A) suppliers and customers.
B) behavior and outputs.
C) resources and growth.
D) employee satisfaction and loyalty.
Q3) ISO 9000 is a program that focuses on improving the firm's products but not the processes involved.
A)True
B)False
Q4) Which of the following perspectives refers to the framework that identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth?
A) Internal business process perspective
B) Customer perspective
C) Learning and growth perspective
D) Financial perspective
Q5) Discuss TQM,Six Sigma and ISO 9000.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Organizational Change
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17354
Sample Questions
Q1) A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.
A) transformative
B) reactive
C) organic
D) incremental
Q2) Which of the following creates the spark needed to begin the change process?
A) Innovation
B) Differentiation
C) Dissatisfaction
D) Inertia
Q3) Outline the different approaches to change.
Q4) Dissatisfaction provides the energy necessary for breaking organizational inertia.
A)True
B)False
Q5) Inertia refers to the ability of organizations to change as rapidly as the environment.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leadership in Organizations
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17355
Sample Questions
Q1) Which of the following is a core benefit of relations-oriented leadership style?
A) Improved performance
B) Employee satisfaction
C) Close monitoring
D) Clearer objectives
Q2) Task-oriented leadership behaviors contribute to subordinates' job satisfaction.
A)True
B)False
Q3) Which of the following statements about the managerial grid is true?
A) It holds that task-oriented and relations-oriented behaviors are at two ends of the same spectrum.
B) It holds that the quality of leadership style depends on the level of each behavior portrayed.
C) It holds that a leader's personal history and knowledge can seldom influence his or her style.
D) It holds that effective leaders should exhibit either task-oriented or relations-oriented leadership styles.
Q4) Define transactional and transformational leadership styles.Identity their components.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Becoming a Leader: Knowing Yourself
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17356
Sample Questions
Q1) According to Robert McCrae and Paul Costa's leadership personality traits,agreeableness:
A) is the tendency to be sociable,assertive,and active and to experience things positively.
B) is the tendency to be trusting,compliant,caring,and gentle.
C) involves being open to experiences and willing to be original,imaginative,and autonomous.
D) is the ability to remain calm and confident,especially in times of crisis.
Q2) Which of the following refers to people's belief that there is nothing they can do to rectify a bad situation?
A) Conscientiousness
B) Emotional instability
C) Learned helplessness
D) Resilience
Q3) Emotional intelligence is defined as the ability to shape and be shaped by the external environment.
A)True
B)False
Q4) Outline the components of emotional intelligence.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Power and Influence
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17357
Sample Questions
Q1) Legitimate power is the perception that someone can provide positive consequences or remove negative ones for certain behavior.
A)True
B)False
Q2) Which of the following results in losing power?
A) Strong attention to detail
B) Engaging in constructive conflict
C) Inflated view of self
D) Emotional detachment
Q3) Of the three primary styles of influence,pushing involves:
A) disengaging.
B) attracting.
C) asserting.
D) bridging.
Q4) Building sources of interpersonal power is the final step involved in exercising power through influence.
A)True
B)False
Q5) Outline the different forms of interpersonal power.
Q6) Define the terms leadership,power,and influence.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Decision Making
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17358
Sample Questions
Q1) Bounded rationality refers to:
A) decisions being based on a certain starting point.
B) simple and straightforward rational decisions.
C) decisions made easily without any restrictions.
D) making decisions within a set of constraints.
Q2) Heuristics are the short-cuts that individuals use to save time when making complex decisions.
A)True
B)False
Q3) Programmed decisions generally do not require a manager or higher-level employee to execute.
A)True
B)False
Q4) Outline heuristics and its types.
Q5) Which of the following is the last step in rational decision making?
A) Computing the optimal decision
B) Rating each course of action on each of the objectives
C) Weighing the objectives according to importance
D) Identifying possible courses of action
Q6) Describe confirmation bias.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17359
Sample Questions
Q1) Discuss negotiating in individualistic and collectivistic cultures.
Q2) The process by which a negotiator attempts to gain benefits or concessions for his or her position is called _____.
A) create value
B) integrated negotiation
C) claim value
D) de-escalation
Q3) The first step in preparing to negotiate is to assess the other party's best alternative to a negotiated agreement.
A)True
B)False
Q4) Tasks that are very complex are more likely to lead to cognitive conflict than tasks that are relatively simple.
A)True
B)False
Q5) Describe affective and cognitive conflict.
Q6) List the steps involved in an effective negotiation process.
Q7) What is interpersonal and intergroup conflict? Outline the theories explaining intergroup conflict.
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Leading Teams
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17360
Sample Questions
Q1) Which of the following is the best example of a vertical team?
A) Jane,Jack,and Maria,as members of a team,have the authority and responsibility to make decisions and to participate in processes that help the team succeed.
B) Kevin,a manager in the marketing department,had Jim and Jake,team members from the same department,reporting to him on the progress of an ongoing project.
C) Sam,Ben,and Nick are team members working from three different locations on the same project,relying mainly on telephone calls and e-mails to interact with each other.
D) Mike,the project manager,developed a team of middle managers from the marketing,finance,and production departments to work on a project together.
Q2) As the size of a team increases beyond 20 members,the tendency to collaborate increases as coordination activities increase.
A)True
B)False
Q3) Identify the behaviors of effective team leaders.
Q4) Describe manager-led teams.
Q5) Discuss the different dimensions by which teams are defined.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Motivation
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17361
Sample Questions
Q1) According to Herzberg's two-factor theory,hygiene factors:
A) correspond to Maslow's hierarchical needs for esteem and self-actualization.
B) are the higher-order needs that motivate people to perform better in their work.
C) are potential dissatisfiers that,when fulfilled,do not cause people to become satisfied. D) are the direct consequences of doing the job and are the primary cause of satisfaction.
Q2) Maria and Jose have worked together in the same office in the same position for quite some time.They have similar educational backgrounds and have been in the job for about the same period of time.Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is.Thus,when she learns that Jose is paid $8000,more than what she earns,she gets very upset and decides to reduce her effort and take long breaks as well.Which of the following theories explains this behavior?
A) Expectancy theory
B) Equity theory
C) ERG theory
D) Goal-setting theory
Q3) Describe the features of reinforcement theory.
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 19: Communication
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17362
Sample Questions
Q1) Which of the following statements about nonverbal communication is true?
A) It involves giving physical attention to a communication partner.
B) Space and objects do not impact the interpretation of communication.
C) Nonverbal communication consists of letters,pictures,and symbols.
D) Body language includes the dress and appearance of the individuals.
Q2) The formats used to convey messages,including oral,written,and electronic are referred to as communication _____.
A) systems
B) media
C) styles
D) channels
Q3) Empathetic listeners consciously try to focus on what the speaker is saying by not letting their minds wander.
A)True
B)False
Q4) Define communication style.Identify its dimensions.
Q5) Define persuasion.List the principles for enhancing persuasion.
Q6) Briefly describe communication networks.
Q7) Define interpersonal communication.List the core components of communication.
Page 21
To view all questions and flashcards with answers, click on the resource link above.
Chapter 20: Networking
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/17363
Sample Questions
Q1) Which of the following entities allows individuals to develop professional relationships outside work?
A) Redundant contacts
B) Strong ties
C) Networking clubs
D) Communication networks
Q2) Which of the following networks is the best example of a communication network?
A) John,who belongs to the marketing department in an organization often interacts with employees in other departments whenever he finds time to socialize.
B) Pinky couldn't work on her project due to some personal issues.She discussed her issues with Paul,her teammate,and he helped her finish the task on time.
C) In a restaurant,George welcomes the customers,Jake's team takes the orders,and finally Jim's team serves the customers and conducts financial transactions.
D) When it comes to solving technical issues,the employees in an organization often get suggestions from Victor who has more technical expertise.
Q3) Define centrality and its conceptions.
Q4) Discuss the three types of interpersonal networks.
To view all questions and flashcards with answers, click on the resource link above. Page 22