Principles of Management
Textbook Exam Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions that underpin the effective administration of organizations. This course explores key topics such as planning, organizing, leading, and controlling, alongside decision-making, motivation, leadership styles, and strategic management. Students will examine the historical and contemporary theories of management, ethical considerations, and the impact of globalization and technology on managerial practices. Through case studies and practical applications, learners gain essential skills for analyzing problems, managing teams, and adapting to dynamic business environments.
Recommended Textbook
Management Leading and Collaborating in a Competitive World 11th Edition by Thomas S.
18 Chapters
2364 Verified Questions
2364 Flashcards
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Page 2
Bateman
Chapter 1: Managing and Performing
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Conceptual and decision making skills become less important than technical skills as individuals grow in their career.
A)True
B)False
Answer: False
Q2) State some of the common practices of successful executives.
Answer: Answers will vary.
Q3) Compilation of an accounting statement can be categorized under _____ skills.
A) technical
B) communication
C) conceptual
D) interpersonal
E) decision-making
Answer: A
Q4) It is sufficient for a manager to pay attention to one of the four management functions.
A)True
B)False
Answer: False
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Chapter 2: The External and Internal Environments
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126 Flashcards
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Sample Questions
Q1) The immediate environment surrounding a firm is known as its:
A) macroenvironment.
B) demographic environment.
C) competitive environment.
D) internal environment.
E) economic environment.
Answer: C
Q2) While the stock market can impact a firm,it has no effect on the behavior of individual managers.
A)True
B)False
Answer: False
Q3) As environmental uncertainties increase,managers must develop techniques and methods for collecting,sorting through,and interpreting information about the environment.Discuss four of these methods,explaining when and why each would be used.
Answer: Answers will vary.
Q4) Summarize the different approaches of strategic maneuvering that organizations can take to change the environment they are in.
Answer: Answers will vary.
Page 4
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Chapter 3: Managerial Decision Making
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130 Flashcards
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Sample Questions
Q1) In Scenario A,the manager's decision about interviewing applicants for two open part-time positions and hiring them is an example of a _____ decision.
A) vigilant
B) nonprogrammed
C) programmed
D) satisficing
E) non-vigilant
Answer: C
Q2) Irena is the manager of Kiddy Couture,a clothing designing and manufacturing store.Irena knows that the economy greatly affects her business.Therefore,she is developing alternative courses of action for each of the four possible economic outcomes that may occur over the next four to six years.In this scenario,Irena is _____.
A) implementing a decision
B) generating contingency plans
C) making a programmed decision
D) engaging in satisficing
E) following the garbage can model
Answer: B
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Chapter 4: Planning and Strategic Management
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130 Flashcards
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Sample Questions
Q1) Which of the following is true of an effective vision statement?
A) It clearly describes an organization as it currently operates.
B) It inspires the members of an organization.
C) It is an estimation of the profits of an organization.
D) It clarifies the short-term direction of a company.
E) It is a statement strictly based on financial targets.
Q2) _____ defines the major actions by which an organization builds and strengthens its competitive position in the marketplace.
A) Corporate strategy
B) Strategic map
C) BCG matrix plan
D) Situation analysis
E) Business strategy
Q3) The effectiveness of a firm's internal processes is one of the four key drivers of its long-term success.
A)True
B)False
Q4) Contingency plans are commonly used to respond to stable external environments.
A)True
B)False
Page 6
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Chapter 5: Ethics, corporate Responsibility, and Sustainability
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) _____ refers to the principles,rules,and values people use in deciding what is right or wrong.
A) Ethical issue
B) Social capital
C) Emotional intelligence
D) Moral philosophy
E) Legal positivism
Q2) In Scenario D,according to Kohlberg's model of cognitive moral development,John can be categorized as being in the _____ stage.
A) preconventional
B) conventional
C) principled
D) unconventional
E) operational
Q3) Philanthropic contributions are considered part of a firm's ethical responsibilities in the pyramid of global corporate social responsibility and performance.
A)True
B)False
Q4) Explain the pyramid of global corporate social responsibility and performance.
Page 7
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Chapter 6: International Management
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128 Flashcards
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Sample Questions
Q1) Franchising is utilized primarily by manufacturing industries,whereas licensing is used more often in service industries.
A)True
B)False
Q2) In Scenario C,Rebecca can be best described as a(n):
A) third-country national.
B) host-country national.
C) globalite executive.
D) expatriate.
E) inpatriatE.
Q3) An organization's economic environment includes:
A) growth of developing nations.
B) anticorruption laws.
C) free-trade agreements.
D) bribery concerns.
E) intensifying demand for resources.
Q4) Mexico has quickly emerged as the third-largest trading partner of the United States as a result of NAFTA.
A)True
B)False
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Chapter 7: Entrepreneurship
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130 Flashcards
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Sample Questions
Q1) In Scenario A,Henry's beliefs are some examples of the _____ of entrepreneurship.
A) challenges
B) opportunities
C) threats
D) myths
E) facts
Q2) Why would an individual want to become an entrepreneur? Explain.
Q3) A disadvantage of going public is the:
A) loss of interest in the stock price necessary to run the business.
B) absence of interest in capital gains.
C) creation of a long-term relationship with non-beneficial banking institutions.
D) pursuit otherwise unaffordable opportunities.
E) rising debt.
Q4) Entrepreneurs are best characterized as gamblers in their approach to risk.
A)True
B)False
Q5) Explain the role of risk in entrepreneurship and how entrepreneurs deal with it.
Q6) List out the characteristics of a successful entrepreneur.
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Chapter 8: Organization Structure
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144 Flashcards
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Sample Questions
Q1) There are three coordination methods used for organizational integration.Describe and give examples of each.
Q2) Coordination by mutual adjustment involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone.
A)True
B)False
Q3) From Scenario B,it can be inferred that Henry is working in a _____ department.
A) flat
B) staff
C) wide
D) narrow
E) line
Q4) Ideally,decision making should be done by the:
A) board of directors.
B) top management of the organization.
C) customers of the organization.
D) supervisory-level employees.
E) people who are most affected by the issuE.
Q5) Compare and contrast centralized and decentralized organizations.
Page 10
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Chapter 9: Organizational Agility
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Sample Questions
Q1) The _____ structure is an organizational form that emphasizes flexibility.
A) systematic
B) mechanistic
C) bureaucratic
D) scientific
E) organic
Q2) In an organic structure,jobholders tend to have broader responsibilities that change as the need arises.
A)True
B)False
Q3) _____ tags help boost logistics efficiency and speed in the distribution system and even at some retailers.
A) JIT
B) TBC
C) TQM
D) RFID
E) ISO
Q4) Downsizing is the elimination of jobs through transfers or attrition.
A)True
B)False
Page 11
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Chapter 10: Human Resources Management
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138 Flashcards
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Sample Questions
Q1) The human resources planning process occurs in three stages: planning,organizing,and adapting.
A)True
B)False
Q2) At times of downsizing,the dismissed employees' immediate supervisors discuss the need for downsizing with them.This is an example of a(n)____.
A) situational interview
B) outplacement
C) expatriation
D) termination interview
E) behavioral description interview
Q3) Hansel Inc.has begun to recruit former military air-force personnel because of their extensive training and discipline in working.The type of recruitment used by Hansel Inc.is _____ recruiting.
A) referral
B) government
C) internal
D) diversity
E) external
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Page 12
Chapter 11: Managing the Diverse Workforce
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128 Flashcards
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Sample Questions
Q1) Understanding and appreciating employee differences to build a more effective and profitable organization is known as:
A) minority recruiting.
B) managing diversity.
C) ethnicity selection.
D) ethnicity job analysis.
E) diverse organizational assessment.
Q2) A multicultural workforce can provide a company with a significant competitive advantage in the marketplace.
A)True
B)False
Q3) Nationwide,turnover rates have been decreasing as more people are staying with their organizations for a longer period.
A)True
B)False
Q4) By definition,managing diversity means that all individuals are to be treated the same.
A)True
B)False
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Chapter 12: Leadership
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Referent power is described as the power that exists through having ____.
A) control over punishments
B) control over rewards
C) the authority to tell others what to do
D) expertise
E) appealing personal characteristics
Q2) A servant-leader serves others' needs while strengthening the organization.
A)True
B)False
Q3) Which of the following statements is true of organizational visions?
A) Visions can exist only at the top of the organization.
B) Visions primarily focus on performance and day-to-day survival.
C) A person can develop a vision for any task.
D) A vision is optional for effective leadership.
E) A vision is still meaningful without any additional action.
Q4) List and explain the five sources of power.Give an example of each.
Q5) Describe and provide examples of at least three nontraditional leadership roles that are emerging as vitally important.
Q6) Discuss the characteristics of charismatic leaders.
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Q7) Compare transformational and transactional leadership.Provide examples of each.
Chapter 13: Motivating for Performance
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Sample Questions
Q1) According to McClelland's theory,Jordan shows a need for ____.
A) security
B) affiliation
C) socialized power
D) personalized power
E) self-actualization
Q2) When they think it is warranted or when they believe others expect them to,managers use punishment.
A)True
B)False
Q3) Growth need strength is a measure of a leader's desire for power and authority.
A)True
B)False
Q4) Administering an aversive consequence is referred to as:
A) positive reinforcement.
B) punishment.
C) extinction.
D) negative reinforcement.
E) arbitration.
Q5) Explain McClelland's needs theory.
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Chapter 14: Teamwork
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Compare and contrast the traditional environment with the new team environment.
Q2) Explain the concepts of social loafing and social facilitation effect in teams.
Q3) From Scenario A,it can be inferred that the service enhancement team is an example of a _____ team.
A) work
B) project and development
C) parallel
D) management
E) virtual
Q4) Some people prefer to work in traditional work groups because they have no managerial responsibilities.
A)True
B)False
Q5) Discuss the conflict management strategies and when each is most appropriate.
Q6) Norms are shared beliefs about how people should think and behave.
A)True
B)False
Q7) Discuss the reasons why teamwork sometimes fails.
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Q8) Discuss the importance of cohesiveness in building effective teams.
Q9) Briefly explain five types of teams that can be found in an organization.
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Page 17
Chapter 15: Communicating
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Sample Questions
Q1) The process by which mentors help new employees with their jobs and enable them to perform better is an example of ____.
A) satisficing
B) coaching
C) reflecting
D) filtering
E) reinforcing
Q2) Describe downward communication.List the problems involved in downward communication.
Q3) The process of reflection:
A) facilitates accurate two-way communication.
B) is the responsibility of the sender.
C) can be minimized with effective listening techniques.
D) distorts information and misunderstandings result.
E) places a greater emphasis on talking than on listening.
Q4) The social network of informal communications is known as the grapevine.
A)True
B)False
Q5) Describe horizontal communication.Give an example of good horizontal communication.
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Chapter 16: Managerial Control
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Sample Questions
Q1) The final step in the control process is:
A) taking corrective action.
B) setting performance standards.
C) measuring performance.
D) comparing performance with standards.
E) determining deviations.
Q2) Authority and organizing are called the Siamese twins of management.
A)True
B)False
Q3) Which of the following is a commonly used source for obtaining performance data?
A) Competitors
B) Human resource department
C) Personal observation
D) Upper management
E) Technical analysts from outside the company
Q4) The second step in a typical control process is comparing performance with the standard.
A)True
B)False
Q5) Explain the three categories of financial ratios with examples.
Page 19
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) Who among the following adopters of a new technology are extremely suspicious of innovation and change?
A) Laggards
B) Early adopters
C) Innovators
D) Early majority
E) Early minority
Q2) List the critical forces that converge to create new technologies.
Q3) A chief information officer's role is to personally train individual employees how to efficiently operate a company's information system.
A)True
B)False
Q4) Which of the following is a disadvantage of technology leadership?
A) Lower profit margins
B) Intense competition
C) Loss of brand image
D) Higher costs
E) Establishment of entry barriers
Q5) Discuss the advantages and disadvantages of technology leadership.
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Chapter 18: Creating and Leading Change
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Sample Questions
Q1) In return for participation and cooperation in instituting a major organizational change,employees of Vibgyor Textiles received two extra days of paid vacation.Which of the following methods of managing resistance to change does this scenario exemplify?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Manipulation and cooptation
E) Explicit and implicit coercion
Q2) Which of the following is a problem-driven change effort that occurs under pressure?
A) Proactive change
B) Reactive change
C) Retroactive change
D) Intrinsic change
E) Extrinsic change
Q3) Striving for world-class excellence,though a lofty goal,helps companies survive and succeed in today's intensely competitive business world.
A)True
B)False
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Page 21