Principles of Management
Textbook Exam Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management within organizations. The course covers key topics such as planning, organizing, leading, and controlling, with a focus on the roles and responsibilities of managers in various organizational settings. Students explore management theories, decision-making processes, motivation, leadership styles, and effective communication strategies. Through case studies and practical examples, the course aims to develop a foundational understanding of how managers achieve organizational goals and adapt to dynamic business environments.
Recommended Textbook Management Fundamentals Concepts Applications and Skill Development 7th Edition by Robert
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Page 2
Chapter 1: Management and Its History
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Sample Questions
Q1) The classical theory of management focuses on all organizations whereas the behavioral theory focuses on specific types of organizations.
A)True
B)False
Answer: False
Q2) List and explain the three management skills.
Answer: Technical skills: Technical skills involve the ability to use methods and techniques to perform a task.When managers are working on budgets, for example, they may need computer skills in order to use spreadsheet software.Interpersonal skills: Interpersonal skills involve the ability to understand, communicate, and work well with individuals and groups through the development of effective relationships.Interpersonal skills are sometimes also referred to as human skills or people skills as well as soft skills.The resources you need to get the job done are made available through relationships.Decision-making skills: Leadership decisions determine the success or failure of organizations, so organizations are training their people to improve their decision-making skills.Decision-making skills are based on the ability to conceptualize situations and select alternatives to solve problems and take advantage of opportunities.
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Chapter 2: The Environment: Culture, Ethics, and Social Responsibility
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Sample Questions
Q1) ____________ try to adapt to the environment by predicting and preparing for change before they are required to do so.
A)Proactive managers
B)Reactive managers
C)Responsive managers
D)Interactive managers
Answer: C
Q2) A firm can be between levels of corporate social responsibility or be on different levels for different issues.
A)True
B)False
Answer: True
Q3) Which of the following is not critical to continuous improvements in learning organizations?
A)Integrating opportunities
B)Solving problems
C)Identifying opportunities
D)Exploiting opportunities
Answer: A
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Chapter 3: Managing Diversity in a Global Environment
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Sample Questions
Q1) __________ is the variety of people with different group identities within the same workplace.
A)Diversity
B)Global business
C)Ethnocentrism
D)Cultural variety
Answer: A
Q2) Which of the four types of diversity face the most discrimination?
A)Age
B)Gender
C)Race/Ethnicity
D)Disability
Answer: D
Q3) According to the U.S.Census Bureau, by 2060, one in three people in the Unites States population will be __________.
A)White
B)Black/African American
C)Asian
D)Hispanic
Answer: D
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Chapter 4: Creative Problem Solving and Decision Making
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Sample Questions
Q1) Bryon, the accounting manager, has recently had to meet with his supervisor because there have been several issues with the budget he constructed regarding duplication; this led to a lack of efficiency and extra waste.His supervisor feels Bryon might have been making some hasty decisions while working on the budget.What should Bryon do at this point?
A)Continue to make decisions in the same manner.
B)Double-check the budget several times to ensure accuracy.
C)Start implementing the decision-making model when evaluating problems.
D)Request additional training.
Q2) Data-driven businesses have lower quality and speed of execution of plans because of the time-consuming nature of the data analysis process.
A)True
B)False
Q3) Programmed decisions are those that occur in unique situations.
A)True
B)False
Q4) Managers need to attempt to solve all problems.
A)True
B)False
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Chapter 5: Strategic and Operational Planning
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Sample Questions
Q1) Which strategy uses a market niche to compete?
A)Differentiation
B)Cost Leadership
C)Focus
D)Prospecting
Q2) What is the difference between standing plans and single-use plans?
Q3) When a company decides to enter a line of business that is farther away from its final customer, what type of growth strategy is this called?
A)Backward integration
B)Forward integration
C)Related diversification
D)Unrelated diversification
Q4) Bennett has been so successful at his Fortune 500 company that he decides to start his own business.What does Bennett need to do first for his strategic planning process?
A)Develop the mission
B)Analyze the environment
C)Set objectives
D)Develop strategies
Q5) Describe the adaptive strategies.
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Chapter 6: Managing Change, Innovation, and Entrepreneurship
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Sample Questions
Q1) There are four types of change.
A)True
B)False
Q2) A new policy at work requires Jaxon to wear slacks every day of the week.Previously, he enjoyed wearing khakis or golf shorts to work on occasion.Since he works at a call center, he is never face-to-face with customers and does not like or understand this new policy.He does not understand the need for this new policy and is considering asking his management for explanation.He hopes he can still find a way to wear whatever pants or shorts he wants.We would consider Jaxon to be in which stage of the change process?
A)Resistance
B)Resentment
C)Questioning
D)Denial
Q3) Franchisees are not considered by some to be real entrepreneurs or intrapreneurs.
A)True
B)False
Q4) List the stages in Lewin's change model and briefly summarize what each stage entails.
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Chapter 7: Organizing and Delegating Work
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Q1) ___________ involves performing different jobs in some sequence, each one for a set period.
A)Job enrichment
B)Job enlargement
C)Job rotation
D)Job simplification
Q2) An organization chart illustrates all of the following, except _____________.
A)the level of the management hierarchy
B)departmentalization
C)chain of command
D)specified tasks
Q3) At the beginning of a new project, Edward creates a to-do list for his project team for the entire length of the project and posts it on the wall for all to see.What is wrong with this decision?
A)People from different teams can see the list.
B)The to-do list needs to be updated often for new tasks and reprioritization.
C)The team was not instructed on what tasks to focus on.
D)The to-do list should be sorted based on departmentalization.
Q4) What are the three priority-determination questions?
Q5) Explain the difference between job simplification and job expansion.
Page 9
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Chapter 8: Managing Team Work
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Sample Questions
Q1) Status is based on several factors, including members' performance, job title, wage or salary, seniority, knowledge or expertise, interpersonal skills, appearance, education, race, age, sex, and so on.
A)True
B)False
Q2) During the dissatisfaction stage, the group needs to work on resolving two issues before they can move on to the next stage of development.What are the two issues that need to be resolved?
A)Structure and process
B)Structure and performance
C)Strategy and process
D)Strategy and performance
Q3) When team members are geographically close to one another, it is better to have __________ meetings focusing on one or a few items.
A)less frequent, longer
B)less frequent, shorter
C)more frequent, shorter
D)more frequent, longer
Q4) Describe what an agenda is in regards to a meeting plan.
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Chapter 9: Human Resources Management
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Sample Questions
Q1) Job analysis is the process of determining what the position entails and the potential salary for the position.
A)True
B)False
Q2) The Equal Employment Opportunity Act of 1972 protects women from discrimination in employment; however, women are not considered to be a minority under this statute.
A)True
B)False
Q3) In relation to the parts of the human resources management process, performance appraisal would fall under __________.
A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees
Q4) A common method of off-the-job training is __________.
A)vestibule training
B)foyer training
C)mezzanine training
D)backroom training
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Chapter 10: Organizational Behavior: Power, Politics, Conflict, and Stress
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Sample Questions
Q1) Define power and explain the difference between position and personal power.
Q2) Which conflict management style assertively attempts to resolve conflict by working together with the other person to find an acceptable solution to all parties?
A)Accommodating
B)Negotiating
C)Forcing
D)Collaborating
Q3) It may be wise to ____ when there does not seem to be any progress in the negotiation.
A)postpone
B)agree to disagree
C)submit
D)be aggressive
Q4) Serving on committees provides an opportunity to increase both ________ and _________ power.
A)connection; legitimate
B)information; connection
C)expert; information
D)legitimate; expert
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Chapter 11: Motivating for High Performance
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Sample Questions
Q1) Discuss how each of the content motivation theories uses reward and recognition.
Q2) __________ refers to the perception of the relationship between performance and the outcome.
A)Expectancy
B)Equity
C)Instrumentality
D)Valence
Q3) List and explain the four possible intermittent reinforcement schedules.
Q4) State the major differences among content, process, and reinforcement theories.
Q5) Which of the motivation theories splits the fifth step of the motivation process into two separate continuums?
A)ERG theory
B)Two-factor theory
C)Equity theory
D)Acquired needs theory
Q6) Explain how to go about motivating employees using acquired needs theory.
Q7) Explain the four types of reinforcement.
Q8) Collective societies include Japan, Mexico, Singapore, and Venezuela.
A)True
B)False
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Chapter 12: Leading With Influence
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Sample Questions
Q1) Leader-Member Exchange theory is based on __________ relationships between leaders and their followers.
A)transformational exchange
B)power exchange
C)formal exchange
D)social exchange
Q2) Teaching leadership theories contributes to developing leaders' skills.
A)True
B)False
Q3) With a score of (1, 9) on the Leadership Grid, the leader has a(n) _____.
A)middle-of-the-road management style
B)country club management style
C)team management style
D)authority-compliance style
Q4) List and define the four leadership styles of the situational leadership model.
Q5) Leadership is ranked in the top five skills companies value in new hires.
A)True
B)False
Q6) List and describe the characteristics of trustworthiness.
Q7) Discuss Kurt Lewin's findings regarding basic leadership styles.
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Chapter 13: Communication and Information Technology
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Sample Questions
Q1) Alenova manages a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?
A)TPS
B)MIS
C)DSS
D)IPS
Q2) List and define the five questions one should answer before sending a message.
Q3) List and define the four stages in the interpersonal communication process.
Q4) What is the difference among vertical, horizontal, and grapevine communication?
Q5) What is the third step of the message-sending process?
A)Get a commitment and follow up.
B)Develop rapport.
C)State your communication objective.
D)Transmit your message.
Q6) Understanding and dealing with emotions (yours and others) depends on one's level of ___________.
A)emotional stability
B)emotional intelligence
C)emotional quotient
D)emotional awareness
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Chapter 14: Managing Control Systems, Finances, and People
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Sample Questions
Q1) What is the most important part of coaching?
Q2) A manager's first obligation is to the organization's performance rather than to individual employees.
A)True
B)False
Q3) __________ is designed to anticipate and prevent possible problems.
A)Concurrent control
B)Preliminary control
C)Rework control
D)Damage control
Q4) For important violations, such as stealing, all steps of progressive discipline are commonly followed.For minor violations, such as being late for work or excessive absenteeism, steps may be skipped.
A)True
B)False
Q5) Admitting a mistake and apologizing to a customer may cause them to become more upset and increasingly defensive as you confirm that they have been wronged.
A)True
B)False
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Chapter 15: Operations, Quality, and Productivity
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Sample Questions
Q1) You are a server at a restaurant.While taking an order to a table, you dropped the plate and now it must be redone.You are in ___________.
A)preliminary control
B)damage control
C)concurrent control
D)rework control
Q2) __________ certifies people as quality professionals.
A)ISO
B)ASQ
C)ANSI
D)SAI
Q3) Shay owns an insurance agency that employs ten agents.The agents do all of the work prospecting new clients, identifying their insurance needs, selling them the appropriate policies, and providing ongoing service after the policies are issued.In terms of intensity, the operations of Shay's agency would be categorized as __________.
A)organically intensive
B)human intensive
C)people intensive
D)labor intensive
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