Principles of Management Test Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and practices involved in the effective management of organizations. The course explores the core functions of management planning, organizing, leading, and controlling while emphasizing key management theories, decision-making processes, and the roles of managers in a dynamic business environment. Students will engage with real-world case studies and contemporary management challenges, developing skills in problem-solving, strategic thinking, communication, and leadership necessary for successful managerial careers.
Recommended Textbook
Organizational Behavior 18th Edition by Stephen P. Robbins
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18 Chapters
1987 Verified Questions
1987 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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Sample Questions
Q1) An example of an input at an organizational level is ________.
A) motivation
B) conflict
C) power
D) communication
E) structure
Answer: E
Q2) Human beings are simple in nature and, thus, simple, universal principles explain all kinds of organizational behavior.
A)True
B)False
Answer: False
Q3) The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called cohesive behavior.
A)True
B)False
Answer: False
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Chapter 2: Diversity in Organizations
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Sample Questions
Q1) Compare and contrast unfair discrimination and diversity management.
Answer: Unfair discrimination assumes everyone in a group is the same. This discrimination is often very harmful to organizations and employees. Diversity management, on the other hand, makes everyone more aware of and sensitive to the needs and differences of others. This definition highlights the fact that diversity programs include and are meant for everyone. For instance, if a manager promotes all employees in a team when only one employee deserves a promotion, the manager is engaging in unfair discrimination. If the manager, on the other hand, makes his/her team recognize and respect differences between team members, the manager is undertaking diversity management.
Q2) ________ may be referred to as the capacity to undertake tasks that demand stamina, dexterity, and strength.
A) Cognitive abilities
B) Intellectual abilities
C) Mental abilities
D) Physical abilities
E) Emotional intelligence
Answer: D
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Chapter 3: Attitudes and Job Satisfaction
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Sample Questions
Q1) Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario?
A) positive component
B) cognitive component
C) affective component
D) behavioral component
E) evaluative component
Answer: C
Q2) ________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.
A) Job satisfaction
B) Job design
C) Positivity offset
D) Constructive dismissal
E) Picketing
Answer: A
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Chapter 4: Emotions and Moods
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Sample Questions
Q1) A research group in Arizona recently conducted a survey among workers of a coal power plant to understand emotions and their happiness quotient. Employees at the plant often complained about poor working conditions and low insurance benefits. However, the group was surprised with the findings of the survey because employees had a positive mood 70 percent of the time during work hours. Which of the following concepts would best explain such findings?
A) butterfly effect
B) framing effect
C) anchoring bias
D) distinction bias
E) positivity offset
Q2) Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?
A) emotional intelligence
B) self-concordance
C) emotional spectrum
D) illusory correlation
E) cognitive dissonance
Q3) Explain how emotions and moods are different from each other.
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Page 6
Chapter 5: Personality and Values
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Sample Questions
Q1) Which of the following is most likely to be a drawback of highly conscientious people according to the Big Five model?
A) They engage in numerous risky behaviors, such as smoking and drinking.
B) They tend to indulge in irresponsible behavior and be disorganized.
C) They can be too deliberate and perfectionistic.
D) They focus on learning instead of performing a job efficiently.
E) They excessively emphasize being creative.
Q2) The ________ is a personality assessment model that describes five basic dimensions encompassing most of the significant variation in human personality, namely extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.
A) Myers-Briggs Type Indicator
B) Big Five model
C) Birkman method
D) Keirsey Temperament Sorter
E) Forté Profile
Q3) Discuss John Holland's personality-job fit theory.
Q4) Describe the five value dimensions of national culture as identified by the Hofstede's framework for assessing cultures.
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Chapter 6: Perception and Individual Decision Making
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Sample Questions
Q1) Which of the following statements is true regarding the rational decision-making model?
A) It takes into consideration the limited information-processing capability of individuals.
B) It involves constructing simplified models without capturing all their complexity.
C) It deals with satisficing decisions by seeking solutions that are satisfactory and sufficient.
D) It assumes that an individual is able to identify all relevant options in an unbiased manner.
E) It is an unconscious decision-making process created from distilled experience.
Q2) The tendency for individuals to attribute their own successes to internal factors and put the blame for failures on external factors is known as confirmation bias.
A)True
B)False
Q3) Explain the three components of creativity. Name two biases and give examples of how they would affect creativity.
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8
Chapter 7: Motivation Concepts
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Sample Questions
Q1) MBO emphasizes goals that are ________.
A) tangible, verifiable, and measurable
B) achievable, controllable, and profitable
C) inspirational, verifiable, and creative
D) tangible, rewarding, and assigned
E) profitable, attainable, and self-set
Q2) McClelland's theory of needs has received little research support, particularly when cultural dimensions are considered.
A)True
B)False
Q3) Which of the following theories discusses three relationships: effort-performance relationship, performance-reward relationship, and rewards-personal goals relationship?
A) goal-setting theory
B) self-efficacy theory
C) equity theory
D) expectancy theory
E) self-determination theory
Q4) Briefly explain Maslow's hierarchy of needs theory.
Q5) Discuss culture and justice.
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Chapter 8: Motivation: From Concepts to Applications
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Sample Questions
Q1) Which of the following statements is true regarding job sharing?
A) It expands jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work.
B) It is also called cross-training.
C) It allows two or more individuals to split a traditional 40-hour-a-week job.
D) It involves periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level.
E) Job sharing is a method of job enrichment.
Q2) A sales associate working from home is telecommuting; another sales associate traveling and working from her car on a business trip is not.
A)True
B)False
Q3) Which of the following is an example of a piece-rate plan?
A) $20 for each hour of work
B) $2 for each unit produced
C) stock options at cheaper prices
D) straight commission plan
E) spot bonuses
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Chapter 9: Foundations of Group Behavior
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Sample Questions
Q1) Groupthink is a phenomenon that relates to the consensus norms.
A)True
B)False
Q2) High-status individuals may be more likely to deviate from norms when they have low identification (social identity) with the group.
A)True
B)False
Q3) How can norms be used to reduce deviant workplace behavior?
Q4) Which of the following is true with regard to social loafing?
A) Social loafing decreases when rewards are added for collective performance of the group.
B) Social loafing reflects the drastic rise in employee performance when employees work collectively.
C) Social loafing involves the cumulative rise in productivity when teams increase in size.
D) Social loafing is a result of the emphasis on individual outcomes over shared outcomes.
E) Social loafing is witnessed less in collectivist cultures where people take pride in group performance.
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11
Chapter 10: Understanding Work Teams
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Sample Questions
Q1) Which of the following is not one of the key components of effective teams?
A) climate of trust
B) company reputation
C) adequate resources
D) member flexibility
E) leadership and structure
Q2) A team that has a good plan but is also willing to adjust its master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes.
A) goal specificity
B) goal congruency
C) conformity
D) diversity
E) reflexivity
Q3) Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.
A)True
B)False
Q4) Explain how organizations can create team players.
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Chapter 11: Communication
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Sample Questions
Q1) When receivers of communication process the information based on their needs, motivations, experience, background, and other personal characteristics, they are engaging in ________.
A) communication apprehension
B) deliberative processing
C) selective perception
D) controlled processing
E) filtering
Q2) Low-context cultures primarily rely on ________ in communicating with others.
A) formal titles
B) spoken and written words
C) situational cues
D) status differences
E) nonverbal cues
Q3) It's important to remember that persuasion can benefit or harm an organization.
A)True
B)False
Q4) Describe the various forms of nonverbal communication.
Q5) Explain how the grapevine functions and why it exists in organizational communication.
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Chapter 12: Leadership
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Sample Questions
Q1) Transformational leadership has a greater impact on the bottom line in smaller, privately held firms than in more complex organizations.
A)True
B)False
Q2) ________ is defined as a psychological state that exists when you agree to make yourself vulnerable to another because you have positive expectations about how things are going to turn out.
A) Consideration
B) Trust
C) Support
D) Empathy
E) Respect
Q3) Genetics and experiences shape young people, and the relationship between these factors and CEO success is complex.
A)True
B)False
Q4) Compare and contrast charismatic leadership from the understanding of leadership under the attribution theory.
Q5) Charismatic leaders are not always authentic leaders. Discuss.
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Chapter 13: Power and Politics
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Sample Questions
Q1) When the audience does not care about the outcomes, using a combination of ________ can help lessen negative reactions to the feeling that one is dictating outcomes.
A) ingratiation and personal appeals
B) pressure and exchange
C) legitimacy and ingratiation
D) exchange and rational persuasion
E) inspirational appeals and consultation
Q2) Contrast leadership and power.
Q3) Buck passing is seen when an employee ________.
A) avoids an unwanted task by falsely pleading ignorance or inability
B) prolongs a task to give the appearance of being occupied
C) documents his or her activity rigorously to project an image of competence and thoroughness
D) develops explanations that lessen his or her responsibility for a negative outcome
E) transfers responsibility for the execution of a task or decision to someone else
Q4) Define sexual harassment and identify ways managers can protect themselves and their employees from it.
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Chapter 14: Conflict and Negotiation
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Sample Questions
Q1) Which of the following conflict management techniques involves designating a critic to purposely argue against the majority positions held by the group?
A) altering the structural variables
B) altering the human variable
C) bringing in outsiders
D) exercising authoritative command
E) appointing a devil's advocate
Q2) Which of the following conflict-handling intentions is unassertive and uncooperative?
A) competing
B) collaborating
C) avoiding
D) compromising
E) accommodating
Q3) Which of the following is a conflict-stimulation technique?
A) expansion of resources
B) compromise
C) bringing in outsiders
D) exercising authoritative command
E) problem solving
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Chapter 15: Foundations of Organization Structure
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Sample Questions
Q1) Organizations following a(n) ________ strategy try to both minimize risk and maximize opportunity for profit, moving into new products or new markets only after innovators have proven their viability.
A) innovation
B) cost-cutting
C) imitation
D) organic
E) mechanistic
Q2) The basis by which jobs are grouped is called ________.
A) social clustering
B) span of control
C) work specialization
D) centralization
E) departmentalization
Q3) The key concept that underlies all bureaucracies is ________.
A) efficiency
B) standardization
C) increased flexibility
D) decentralization
E) specialization
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Chapter 16: Organizational Culture
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Sample Questions
Q1) Which of the following is most likely to result from a strong organizational culture?
A) high organizational commitment
B) low employee satisfaction
C) low loyalty
D) high absenteeism
E) low behavioral control resulting from the climate within the organization
Q2) Instrumental climates are positively associated with employee job satisfaction and organizational commitment.
A)True
B)False
Q3) Which of the following statements is true regarding an organization's culture?
A) Organizational culture is evaluative rather than descriptive.
B) Large organizations rarely have subcultures.
C) A dominant culture expresses the core values shared by a majority of the organization's members.
D) A strong culture reduces employee satisfaction and increases employee turnover.
E) Subcultures and dominant cultures do not share any common values.
Q4) What can management do to create a more ethical culture within an organization?
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18
Chapter 17: Human Resource Policies and Practices
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Sample Questions
Q1) A test that measures factors such as dependability, carefulness, responsibility, and honesty is referred to as a task variability test.
A)True
B)False
Q2) Which of the following is an off-the-job training method?
A) job rotation
B) formal mentoring programs
C) Internet courses
D) job enlargement
E) apprenticeship
Q3) Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?
A) physical selection
B) job offer
C) initial selection
D) contingent selection
E) substantive selection
Q4) What purposes do performance evaluations serve in organizations?
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Chapter 18: Organizational Change and Stress Management
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Sample Questions
Q1) Who is likely to act as an impediment to change in an organization?
A) A new employee
B) A participation manager who is slightly removed from the power structure.
C) A senior manager who has been with the organization for a long time.
D) A junior manager.
E) A manipulation mid-level manager who has been on the job for just over a year.
Q2) ________ are persons who act as catalysts and assume the responsibility for managing refinement activities.
A) Early adopters
B) Free riders
C) Laggards
D) Change agents
E) Whistle-blowers
Q3) An example of change in the nature of the workforce is an increase in ________.
A) college attendance
B) mergers and consolidations
C) capital investment
D) divorce rates
E) the multicultural environment
Page 20
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