Principles of Management Test
Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts, theories, and practices involved in effectively managing organizations. The course covers key managerial functions such as planning, organizing, leading, and controlling, as well as decision-making, organizational structure, leadership styles, motivation, and communication. Emphasis is placed on understanding the roles and responsibilities of managers in todays dynamic and diverse business environment, ethical considerations, and adapting to global and technological change. Through real-world examples and case studies, students gain practical insights into how management principles are applied to solve organizational challenges and achieve business objectives.
Recommended Textbook
Management A Focus on Leaders 2nd Edition by Annie McKee
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Chapter 1: Managing and Leading Today: The New Rules
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Sample Questions
Q1) Former chairman and CEO of Unilever Niall FitzGerald is a strong advocate for a more ________ model of business.
A) diversified
B) sustainable
C) profit-centered
D) traditional
Answer: B
Q2) Your boss claims to be interested in becoming a better follower.What advice can you give him about followership from your experience as a follower?
Answer: Sample answer: I would tell my boss to focus on listening.Don't just hear what people say and move on to your own agenda.When subordinates are talking,try to see the world from their point of view and understand how their ideas fit that perspective.Also,as a boss you should try to be above "ego" issues,such as getting offended if people don't always seem to show proper respect.Real respect comes from things like trust and conviction.Don't waste your time trying to assert your authority in situations where authority is not required.
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3
Chapter 2: The Leadership Imperative
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Sample Questions
Q1) Shanika runs leadership seminars for young managers and entrepreneurs.In a recent session,a young man from a manufacturing company complained that he was just not a "born leader." How should Shanika respond?
A) Tell him that he may not ever be a good leader, but that he can become an effective manager.
B) Tell him that leadership skills can and should be learned.
C) Tell him that leadership is not a necessary characteristic of a manager.
D) Tell him that he should adjust his goals and resign himself to the fact that he will never be a great success.
Answer: B
Q2) Which of the following describes an ethical dilemma?
A) The most profitable solution is difficult to determine.
B) Determining "right" and "wrong" is easy.
C) Determining "right" and "wrong" is not important.
D) Determining"right" and "wrong" is difficult.
Answer: D
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Chapter 3: Motivation and Meaning
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Sample Questions
Q1) The job characteristics model argues that people need certain qualities in their jobs in order to be intrinsically motivated and satisfied with work.
A)True
B)False
Answer: True
Q2) The word Ubuntu reflects the idea that people need each other to get by.
A)True
B)False
Answer: True
Q3) In goal-setting theory,which of the following statements is TRUE?
A) General goals are best because they allow the most flexibility.
B) Specific goals are best because they allow the most flexibility.
C) Specific goals are best because they clearly define what is to be done.
D) General goals are best because they clearly define what is to be done.
Answer: C
Q4) Ultimately,you are responsible to motivate yourself in your job.
A)True
B)False
Answer: True
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Chapter 4: Communication: The Key to Resonant Relationships
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Sample Questions
Q1) In most cases,words ________.
A) are directly related to physical objects or real-world sounds
B) have no relationship to physical objects or real-world sounds
C) can express thoughts, but not feelings or ideas
D) in different languages are similar
Q2) According to Annette Rink of Eaton Industries,leaders need to negotiate appropriate levels of closeness and distance with employees by understanding ________.
A) jargon
B) vision
C) boundaries
D) channels
Q3) What improvement does Berlo's communication model have over earlier models?
A) Berlo's model includes one-way feedback; the other models do not.
B) Berlo's model includes two-way feedback; the other models do not.
C) Berlo's model considers environmental influences on communication.
D) Berlo's model considers such elements as the attitudes and culture of both the sender and the receiver.
Q4) Do you think some forms of rich communication are more effective than others? Explain.
Page 6
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Chapter 5: Planning and Strategy: Bringing the Vision to Life
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Sample Questions
Q1) An organization's mission statement always reflects ________.
A) values and priorities
B) differentiation
C) environmental scanning
D) a SWOT analysis
Q2) After requesting a SWOT analysis of his fitness club business,Malik received the following results: Internal Strength: skilled personal trainers
External Opportunity: high-income local residents
Internal Weakness: lack of popular fitness classes
External Threat: discount memberships at a competitor's club
What should Malik do first to help grow the business?
A) offer competitor price matching
B) expand class offerings
C) prepare a BCG matrix
D) weight the SWOT results
Q3) Think of a product you like and use regularly.Which business-level strategy does the product's manufacturer employ? Why?
Q4) Write a paragraph that describes your personal vision.
Q5) What are the major drawbacks of SWOT analysis? How would you correct them?
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Chapter 6: The Human Side of Planning: Decision Making and Critical Thinking
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Sample Questions
Q1) Nan wants to take her newly adopted son on his first real summer vacation.Nan considered a camping trip,going to a big theme park,and even a cruise,but she decided to rent a cottage on Cape Cod because her parents took her there when she was little.Which sentence best describes Nan's decision making?
A) She is relying on intuition.
B) She is relying on emotion.
C) She is being purely rational.
D) She is being purely irrational.
Q2) Cole has been directed by upper management to lay off five of his team members.Each employee has merits,and he has worked with them for many years.At which stage of the decision-making process will Cole's emotions and intuition most likely play an important role?
A) establishing decision criteria
B) analyzing alternatives
C) allocating weights to decision criteria
D) evaluating the decision
Q3) What do you think is the most important step in the decision-making process? Explain your position.
Q4) What is the difference between accommodation and assimilation?
Page 8
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Chapter 7: Change: a Focus on Adaptability and Resiliency
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Sample Questions
Q1) Which of the following is NOT a major societal change that will have long-term impacts on organizations?
A) globalization
B) health care access
C) technology
D) environmentalism
Q2) Which group enjoys the highest average earning across occupations working full-time in the United States?
A) Asian Americans
B) Whites
C) Latinos
D) African Americans
Q3) Which metaphor for change do you see as more useful: Lewin's force field analysis model or Vaill's permanent white water model? Explain.
Q4) Stage 1 of Kotter's model requires leaders to create a new strategic vision.
A)True
B)False
Q5) Describe the Gestalt cycle,and explain how "analysis paralysis" occurs.
Q6) Explain how emotions can hijack our brain during times of change.
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Chapter 8: Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship
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Sample Questions
Q1) Your entrepreneurial venture is a success after three years.However,you do not own even 1 percent of the company you created.How did you most likely finance the company?
A) with money borrowed from friends and relatives
B) with money borrowed from a bank
C) with money borrowed from an angel investor
D) with a venture capitalist firm
Q2) Which of the following is an example of intellectual property that would be NOT be protected in the year 2050?
A) a logo you designed for your company
B) a book you wrote about baseball
C) a self-sharpening kitchen knife system you invented
D) a song you wrote for a TV soup commercial
Q3) To promote creativity within an organization,managers should ________.
A) develop organizational culture that values creativity
B) tightly control workers and compel them to be creative
C) punish workers who fail to show creativity
D) reward creative workers only
Q4) What is the myth that involves divergent thinking and creativity? Explain your view of the controversy.
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Chapter 9: Organizing for a Complex World: Structure and Design
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Q1) Organizational structure refers to the way labor,communication,authority,and resources are coordinated to accomplish goals.
A)True
B)False
Q2) You are director of transportation for a large Midwestern city,overseeing a staff of 1,200 unionized public-sector employees.What type of organization do you work for?
A) private foundation
B) not-for-profit organization
C) governmental organization
D) corporation
Q3) Open systems theory states that an organization and its environment ________.
A) are in constant conflict
B) constantly change one another
C) have no influence on one another
D) are never in conflict
Q4) Explain the paradox in human workplace dynamics that often results in the formation of hybrid structures.
Q5) How does a matrix structure work? Give an example.
Q6) Define environmental uncertainty and provide a current,real-life example.
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Chapter 10: Teams and Teambuilding
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Sample Questions
Q1) Which statement best explains how authority can be considered a paradox?
A) A boss has power over subordinates, yet those subordinates have no power over their boss.
B) A boss has power to give orders to subordinates, yet those subordinates have no choice but to listen to their superior.
C) A boss has power over subordinates, yet that power exists only if the subordinates accept the boss's authority.
D) A boss has the authority to reward subordinates, yet those subordinates must always earn those rewards.
Q2) Which of the following is a maintenance role in a group?
A) leader
B) encourager
C) evaluator
D) planner
Q3) A major problem with group development models is that today's groups
A) are so stable that nothing ever changes
B) experience constant membership changes
C) are too diverse
D) are too busy to be observed accurately
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Chapter 11: Working in a Virtual World: Technology As a Way of Life
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Sample Questions
Q1) Internet features such as e-mail are a product of Web 2.0.
A)True
B)False
Q2) Home Roast has two warehouses and an extensive website selling coffee online.It employs over 100 customer service employees,most of whom work from home.Is Home Roast a virtual organization?
A) Yes, because it is widely dispersed, has no stores, and relies on ICTs.
B) Yes, because it has a website and a small number of employees.
C) No, because it has brick-and-mortar warehouses.
D) No, because it is too large an organization to be strictly virtual.
Q3) Which advanced form of ICTs played a key role in changing the global movement of goods?
A) the telegraph
B) the cloud
C) virtual organizations
D) satellite tracking
Q4) Devising policies to monitor electronic communications in an organization is typically done by HR departments.
A)True
B)False
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Chapter 12: Organizational Controls: People,
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Sample Questions
Q1) Gloria has just been named CEO of a struggling athletic shoe company.Some employees are excited for the future.Others are nervous because Gloria favors a fundamental rethinking of the company's business.Gloria is clearly an advocate of
A) Six Sigma
B) kaizen
C) BPR
D) TQM
Q2) Which type of control provides corrective action in "real time?"
A) feedback
B) feed-forward
C) concurrent
D) recurrent
Q3) The Sarbanes-Oxley Act applies only to privately owned companies.
A)True
B)False
Q4) Objective control often relies on workers following SOPs.
A)True
B)False
Q5) What is feed-forward control? Give an example.
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Chapter 13: Culture: Its Powerful
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Sample Questions
Q1) A company like McKinsey,in which central values and norms are highly valued by employees,has a ________ culture.
A) strong
B) central
C) weak
D) masculine
Q2) For 60 years,Kozy Kone has served ice cream made from milk produced by its own cows.In that time,the business has grown from one seaside stand to a chain of 14 shops,but it never embraced gimmicks such as mix-ins or wacky flavor combos.According to the competing values model,Kozy Kone is a ________ culture.
A) clan
B) market
C) adhocracy
D) hierarchy
Q3) How does the concept of "talking the talk and walking the walk" relate to organizational values?
Q4) Can having a weak organizational culture ever be advantageous to an organization? Explain.
Q5) What is a more? Are they always moral? Give an example to explain your answer.
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Chapter 14: Globalization: Managing Effectively in a Global Economic Environment
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Sample Questions
Q1) Seth is CEO of U.S.-based Fun Tyme Toys.For the past ten years the company has manufactured its products in Southeast Asia.Following the 2008 global recession,Seth began shifting production to the Midwest in the U.S.What practice is Fun Tyme Toys implementing?
A) globalization
B) hybridization
C) localization
D) McDonaldization
Q2) In the process of offshoring,jobs are ________.
A) always transferred to foreign countries
B) always transferred from foreign countries to domestic economy
C) transferred to island locations
D) always high paying
Q3) Jamal is chief economic advisor in the government of one of the world's top-level economies.One of his responsibilities is to travel with the country's leader to attend the meetings of the ________.
A) World Trade Organization
B) World Economic Forum
C) Group of Eight
D) United Nations Economic and Social Council
Page 16
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Chapter 15: Sustainability and Corporate Social
Responsibility: Ensuring the Future
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Sample Questions
Q1) In today's world,it seems clear that the actions of people on a local scale ________.
A) affect only those who are nearby B) affect only those who are intended to be affected C) can affect people who are far away D) have no effect on people who are far away
Q2) We are truly interconnected,and the actions of individuals,institutions,and businesses in any one part of the world can affect all of us.
A)True
B)False
Q3) According to the book,________ economies should be concerned with sustainability.
A) industrial
B) developing C) all D) recovering
Q4) Why is the concept of "time" important to the principle and practice of sustainability?
Q5) Explain how the cap-and-trade system works to control carbon emissions.
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Chapter 16: Managing and Leading for Tomorrow
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Sample Questions
Q1) According to Google's Chade-Meng Tan,the cognitive component of compassion is
A) "I understand you"
B) "I feel for you"
C) "I want to help you"
D) "I think about your goals"
Q2) Google's Chade-Meng Tan would say that,first and foremost,good leaders need to be ________.
A) smart
B) careful
C) efficient
D) happy
Q3) According to Chade-Meng Tan of Google,leadership is about ________.
A) character and personality
B) character and compassion
C) compassion and empathy
D) empathy and discipline
Q4) Why do you think the "Moon Shots for Management" report places so much emphasis on social responsibility for organizations?
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