Principles of Management Test Bank
Course Introduction
Principles of Management introduces students to the foundational concepts and practices essential for effective management in diverse organizational settings. The course covers core topics such as planning, organizing, leading, and controlling, exploring how managers coordinate resources and people to achieve organizational goals. Students will examine the roles and responsibilities of managers, decision-making processes, leadership styles, motivation, teamwork, and communication within organizations. Emphasis is also placed on the evolving nature of management, ethical considerations, and the impact of globalization and technology on managerial practices, preparing students for future leadership roles in both public and private sectors.
Recommended Textbook
Organizational Behavior 8th Edition by
Steven McShane
Available Study Resources on Quizplus 15 Chapters
2830 Verified Questions
2830 Flashcards
Source URL: https://quizplus.com/study-set/2646
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/52789
Sample Questions
Q1) The high performance work practices perspective supports the idea that organizations should strive to find "one best way" to do things.
A)True
B)False
Answer: False
Q2) Which of the following is NOT a benefit of telecommuting according to research?
A)It reduces stress.
B)It improves job satisfaction.
C)It makes employees feel more empowered.
D)It reduces costs for the employer.
E)It reduces pollution.
Answer: D
Q3) Which of the following is NOT and anchor of organizational behaviour?
A)Contingency anchor
B)Open systems anchor
C)Multidisciplinary anchor
D)Systematic research anchor
E)Multiple levels of analysis anchor
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Individual Behavior, Personality, and Values
Available Study Resources on Quizplus for this Chatper
193 Verified Questions
193 Flashcards
Source URL: https://quizplus.com/quiz/52782
Sample Questions
Q1) The five-factor model 'Big Five' personality dimensions represent five clusters that represent most personality traits.
A)True
B)False
Answer: True
Q2) Companies can improve employee role perceptions by describing the employee's assigned tasks clearly and providing meaningful performance feedback.
A)True
B)False
Answer: True
Q3) Compared with Americans,Canadians tend to have stronger values regarding:
A)egalitarianism.
B)conservatism.
C)morality.
D)All of the answers are correct.
E)None of the answers apply.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
Available Study Resources on Quizplus for this Chatper
197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/52781
Sample Questions
Q1) The main objective of the Johari Window process is to maintain the same amount of information about yourself in each of the four quadrants.
A)True
B)False
Answer: False
Q2) Which of the following is an element determining whether to make an internal or external attribution?
A)Similarity
B)Consensus
C)Conscientiousness
D)Consciousness
E)None of the above
Answer: B
Q3) You are more likely to make an internal attribution about someone's poor performance if you have also observed the person performing that task poorly in the past and have observed other employees performing the task well.
A)True
B)False
Answer: True
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Workplace Emotions, Attitudes, and Stress
Available Study Resources on Quizplus for this Chatper
248 Verified Questions
248 Flashcards
Source URL: https://quizplus.com/quiz/52780
Sample Questions
Q1) Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.
Q2) For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.
Q3) Inflexible work schedules may cause stress for employees.
A)True
B)False
Q4) According to the EVLN model,people who are dissatisfied with their jobs might: A)quit.
B)complain about the dissatisfying aspects of their jobs.
C)increase their absenteeism from work.
D)keep quiet and hope the sources of job dissatisfaction are eventually corrected.
E)All of the answers are correct
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Foundations of Employee Motivation
Available Study Resources on Quizplus for this Chatper
250 Verified Questions
250 Flashcards
Source URL: https://quizplus.com/quiz/52779
Sample Questions
Q1) A salesperson gets one sales order for every six clients called,on average.If a sales order is a form of positive reinforcement,what type of reinforcement schedule exists here?
A)Continuous
B)Fixed interval
C)Fixed ratio
D)Variable ratio
E)Variable interval
Q2) Which of these statements about behaviour modification is FALSE?
A)Behaviour modification programs are most effectively implemented where work behaviour is observable.
B)Behaviour modification considers the contingencies and schedules of reinforcement.
C)The reinforcer used in some behaviour modification programs tends to lose its effectiveness over time.
D)Behaviour modification theory argues that employee beliefs and attitudes cause behaviour.
E)A-B-C analysis considers what happens before and after the behaviour.
Q3) What are the A-B-Cs of behaviour modification?
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Applied Performance Practices
Available Study Resources on Quizplus for this Chatper
180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/52778
Sample Questions
Q1) Employees with a high degree of autonomy are more likely to engage in self-leadership.
A)True
B)False
Q2) The head of operations at NanoTech Systems announced that the company "empowers its employees to perform their jobs at peak performance." Discuss the operations manager's statement in the context of the meaning of empowerment.
Q3) Performance-based rewards have been criticized on the grounds that:
A)they undermine the employee's motivation from the work itself.
B)they potentially distance employees and management from each other.
C)they tend to discourage creativity.
D)they are used as quick fixes for problems.
E)All of the answers are correct.
Q4) Empowerment flourishes in organizations that have a learning orientation culture.
A)True
B)False
Q5) Competency-based rewards tend to improve levels of product and service quality.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Decision Making and Creativity
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/52777
Sample Questions
Q1) The textbook mainly identifies post-decisional justification as a problem with which stage of decision making?
A)Evaluating decision outcomes.
B)Implementing the selected alternative.
C)Developing alternative solutions.
D)Choosing the best decision style.
E)Identifying problems or opportunities.
Q2) Employee involvement is LESS valuable or successful when: A)decisions are programmed.
B)employees are committed to decisions made by their bosses.
C)employees have the same information as their bosses.
D)employee norms conflict with organizational goals.
E)all of the above conditions exist.
Q3) The rational choice paradigm states that effective decision makers begin at any step in the model.
A)True
B)False
Q4) Incubation is a unique activity in organizational settings for increasing creativity.Describe this stage of creativity and explain what employees need to do to improve the incubation process.
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Team Dynamics
Available Study Resources on Quizplus for this Chatper
257 Verified Questions
257 Flashcards
Source URL: https://quizplus.com/quiz/52776
Sample Questions
Q1) To maximize cohesiveness,the team should be as small as possible without jeopardizing its ability to accomplish the task.
A)True
B)False
Q2) A critical feature of virtual teams is that they are co-located.
A)True
B)False
Q3) According to Brooks's Law,adding more people to a late software project tends to:
A)further delay the project.
B)increase team cohesiveness.
C)require less effort to maintain team dynamics.
D)speed the team faster through team development.
E)have no effect on team dynamics.
Q4) Team cohesiveness tends to be higher:
A)in smaller teams.
B)when entry into the team becomes extremely difficult and humiliating.
C)when the team has distinct fault lines.
D)when members have limited interaction.
E)when all of these conditions occur
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating in Teams and Organizations
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/52775
Sample Questions
Q1) Which of the following is NOT a feature of effective listening?
A)Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message.
B)Show interest by maintaining eye contact and giving verbal acknowledgments.
C)Empathize with the sender's background and point of view when interpreting the sender's message.
D)Provide feedback by rephrasing the sender's main points at appropriate conversational breaks.
E)All of the above are features of effective listening.
Q2) Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.
A)True
B)False
Q3) In the communication process model,'decoding the message' occurs immediately:
A)before the sender forms the message.
B)after the sender receives the message.
C)after the sender forms feedback regarding the original message.
D)after the sender transmits the message.
E)never; decoding is not part of the communication process model.
To view all questions and flashcards with answers, click on the resource link above.
Page 11
Chapter 10: Power and Influence in the Workplace
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/52788
Sample Questions
Q1) Flattering your boss and helping co-workers with their work:
A)are not forms of influence.
B)are two sources of power.
C)are two ingratiation activities.
D)are forms of silent authority and upward appeal,respectively.
E)are two political tactics that are not influence strategies.
Q2) Which of the following is always a form of organizational politics?
A)Forming coalitions
B)Cultivating networks
C)Distributing information selectively
D)All of these are always organizational politics tactics.
E)Whether any of these are organizational politics depends on whether they are perceived by others as self-serving or beneficial for the organization.
Q3) Subordinates have some reward power over their bosses through 360-degree feedback systems.
A)True
B)False
Q4) Which types of people are more likely to engage in organizational politics?
To view all questions and flashcards with answers, click on the resource link above.
12
Chapter 11: Conflict and Negotiation in the Workplace
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/52787
Sample Questions
Q1) NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.Explain why conflict has occurred among senior executives at NewTel.
Q2) Constructive conflict is also called task-related conflict.
A)True
B)False
Q3) Conflict tends to escalate more with a win-lose than with a win-win orientation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leadership in Organizational Settings
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/52786
Sample Questions
Q1) How do women differ from men in their use of leadership styles?
A)Women tend to use more of the people-oriented leadership style than do men
B)Women tend to use more of the participative leadership style than do men.
C)Women tend to use more of the task-oriented leadership style than do men.
D)Women and men use all leadership styles to about the same extent.
E)Organizational behaviour research has not studied the relative tendency of men and women to use certain leadership styles.
Q2) What is the relevance of emotional intelligence in leadership?
A)Emotional intelligence is one of the most frequently identified contingencies of employees when choosing the best leadership style.
B)Emotional intelligence is one of the competencies of effective leaders.
C)Emotional intelligence is the psychological condition that makes people want to believe that leaders make a difference.
D)Researchers who conduct leadership studies tend to have a higher level of emotional intelligence than researchers who study other organizational behaviour topics.
E)Emotional intelligence is not relevant to the study of leadership.
Q3) Are transformational leaders charismatic leaders?
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/52785
Sample Questions
Q1) The trend toward flatter organizational structures (delayering)has occurred because this action:
A)tends to reduce overhead costs.
B)narrows the span of control for supervisors.
C)puts decision makers closer to front-line staff and information about customer needs.
D)does all of these things.
E)reduces overhead costs AND puts decision makers closer to front-line staff and information about customer needs.
Q2) A divisionalized structure works best where the organization:
A)has few employees.
B)operates in one market with one product and one client group.
C)wants to assign the most power to executives responsible for technical expertise in the organization.
D)is expanding into several distinct product and/or client groups.
E)wants to maintain a strong centralized control over business activities.
Q3) Integrator roles increase informal communication as a coordinating mechanism.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Organizational Culture
Available Study Resources on Quizplus for this Chatper
183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/52784
Sample Questions
Q1) The assimilation strategy of merging corporate cultures should be applied when the acquired firm has a weak culture and is willing to embrace the acquiring company's culture.
A)True
B)False
Q2) The psychological contract continues to develop and evolve even after a job applicant becomes an employee.
A)True
B)False
Q3) Reality shock occurs when you perceive a discrepancy between your pre-employment expectations and on-the-job reality.
A)True
B)False
Q4) The three stages of organizational socialization,in order,are:
A)prehire,pre-employment,post-hire.
B)newcomer,insider,outsider.
C)student,employee,retiree.
D)pre-employment,encounter,role management.
E)anticipation,encounter,disillusionment.
Q5) conditions or events that potentially weaken an organization's dominant culture.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Organizational Change
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/52783
Sample Questions
Q1) Appreciative inquiry begins by:
A)determining the cause of the problem.
B)determining whether there is a problem that needs to be fixed.
C)involving employees in the process of refreezing.
D)identifying the positive elements of an organization or work unit that is performing well.
E)creating a common image among participants of what should be in their own organization.
Q2) What are some of the ethical issues associated with organizational change practices that are discussed in your text?
A)They run the risk of violating individual privacy rights.
B)They could potentially increase management's power.
C)They could be discriminatory.
D)All of the above are ethical issues associated with organizational change practices.
E)Only "A" and "B" apply.
Q3) Firing people and other forms of coercion are sometimes necessary to achieve change.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.