Principles of Management Solved Exam Questions
Course Introduction
Principles of Management is an introductory course that explores the fundamental concepts, theories, and practices involved in guiding and directing organizations. Students learn about the core functions of management, including planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in various organizational settings. The course also covers decision-making processes, organizational structure, strategic management, leadership styles, motivation, and the impact of global and ethical considerations in management. Through the study of real-world examples and case studies, students develop an understanding of effective management strategies and the skills needed to succeed in dynamic business environments.
Recommended Textbook
Understanding Management 8th Edition by Richard L. Daft
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Page 2
Chapter 1: Innovative Management for a Changing World
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Sample Questions
Q1) An important phase within the controlling function of management is making corrections when necessary.
A)True
B)False
Answer: True
Q2) Spotlight on Skills box in Chapter 1 asks you to consider issues such as the increased workload and the challenge of supervising former peers to help you decide if you really want to become a manager.
A)True
B)False
Answer: True
Q3) Stefan,a supermarket cashier,recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:
A) performance
B) efficiency
C) effectiveness
D) structure
E) goal-setting
Answer: B
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Page 3
Chapter 2: The Environment and Corporate Culture
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Sample Questions
Q1) In recent years,the most dramatic change in the international environment is the shift of economic power to Germany and France.
A)True
B)False
Answer: False
Q2) According to Spotlight on Skills in Chapter 2,the Chinese concept of guanxi is a supportive,mutually beneficial connection between two people.
A)True
B)False
Answer: True
Q3) Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment,education,and training.
A)True
B)False
Answer: True
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Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) The risk of loss due to actions by host country governments is known as _____________.
Answer: political risk
Q2) Exporting,licensing,and direct investing are called __________ strategies because they represent alternative ways to sell products and services in foreign markets.
A) globalized
B) expansion
C) retrenchment
D) market entry
E) concentrated business
Answer: D
Q3) A high performance orientation means that a society encourages toughness,assertiveness,and competitiveness.
A)True
B)False
Answer: False
Q4) __________ went into effect in early 1994,effectively creating a megamarket among the U.S.,Canada,and Mexico.
Answer: NAFTA
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Chapter 4: Managing Ethics and Social Responsibility
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Sample Questions
Q1) An example of an ethical structure is
A) chief ethics officer.
B) a formal statement of company values.
C) an equal opportunity policy.
D) whistle-blowing.
E) corporate speech.
Q2) Social responsibility is management's obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization.
A)True
B)False
Q3) The obligation of organization management to make decisions and take actions that will enhance the welfare and interests of society as well as the organization is referred to as
A) organizational responsibility.
B) social responsibility.
C) discretionary responsibility.
D) economic responsibility.
E) none of these.
Q4) The ________ is an individual responsible for making an ethical choice.
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Chapter 5: Managerial Planning and Goal Setting
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Sample Questions
Q1) In order for companies to remain competitive,their strategies must focus on three things.Describe these three focuses.
Q2) Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as ____________________ goals.
Q3) A(n)____________________ is a desired future state that the organization attempts to realize.
Q4) The concentration of suppliers and the availability of substitute suppliers are significant factors in determining supplier power.
A)True
B)False
Q5) Better-Than-The-Rest,Inc.'s ability to market its products better than its competitors is an example of its core competence.
A)True
B)False
Q6) List three innovative approaches to planning.
Q7) Step 1 in the organizational planning process is to review progress.
A)True
B)False
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) Explain the four underlying assumptions of the administrative model.
Q2) Feedback is the part of monitoring that assesses whether a new decision needs to be made.
A)True
B)False
Q3) Step one in the managerial decision-making process is recognition of decision requirement.
A)True
B)False
Q4) Once the problem or opportunity has been recognized and analyzed,the decision-maker should implement the alternative.
A)True
B)False
Q5) __________refers to the tendency of people in groups to suppress contrary opinions.
A) Point-counterpoint
B) Groupthink
C) Devil's advocacy
D) Escalating commitment
E) Brainstorming
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Chapter 7: Designing Adaptive Organizations
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Sample Questions
Q1) A task force is a ____ committee formed to solve a specific problem.
A) standing
B) permanent
C) temporary
D) all of these
E) none of these
Q2) Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.
A)True
B)False
Q3) The ____________________ approach is when a manufacturing company uses outside suppliers to provide large components of the product,which are then assembled into a final product by a few workers.
Q4) With a cost leadership strategy,the organization attempts to develop innovative products unique to the market.
A)True
B)False
Q5) The ____________________ structure occurs when departments are grouped together based on organizational outputs.
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) ____ refers to a change in the attitudes and behaviors of a few employees in the organization.
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change
Q2) Which of the following symbolizes to all employees that the change is important for the organization?
A) Education
B) Coercion
C) Participation
D) Negotiation
E) Top management support
Q3) Traditional organizations have an internal culture of playfulness,freedom,challenge,and grass-roots participation.
A)True
B)False
Q4) Explain the horizontal linkage model.
Q5) Describe the three innovative strategies for new products and technologies.
Page 10
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Chapter 9: Managing Human Resources and Diversity
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Sample Questions
Q1) ____________________ are people who work for an organization,but not on a permanent or full-time basis.
Q2) Sandra,a human resources manager at an advertising firm,is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:
A) Compensation
B) Rightsizing
C) Wage and salary surveying
D) Incentive pay
E) Job evaluation
Q3) Research has shown that network groups
A) create divisions in the workplace
B) are bad experiences for minority employees
C) help retain minority employees
D) reduce creativity by being homogeneous
E) none of these
Q4) Groups that are based on social identity,such as gender or race,and organized by employees to focus on concerns of employees from that group are called
Q5) Describe how to maintain an effective workforce.
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Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) Which of these styles,according to Jung,avoids specifics,decentralizes decision-making,and develops few rules and regulations?
A) Intuitive-feeling
B) Sensation-thinking
C) Intuitive-thinking
D) Sensation-feeling
E) None of these.
Q2) The four stages of the learning process include all of the following EXCEPT:
A) concrete experience
B) reflective observation
C) abstract observation
D) abstract conceptualization
E) active experimentation
Q3) The ____________________ occurs when the perceiver develops an overall impression of a person or situation based on one attribute,either favorable or unfavorable.
Q4) The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the
Q5) Briefly describe the perception process.
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Chapter 11: Leadership
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Sample Questions
Q1) Humility plays an important part in distinguishing whether a charismatic leader will work to benefit primarily the larger organization or use his or her gifts for personal gain.
A)True
B)False
Q2) In situations of ____,according to Fiedler,relationship-oriented leaders are more effective.
A) high favorability
B) moderate favorability
C) high unfavorability
D) no favorability
E) none of these
Q3) Distinguish between charismatic and transformational leadership.
Q4) Which of the following is NOT a valid component of authentic leadership?
A) Pursues purpose with passion
B) Isolates self from others
C) Leads with the heart as well as the head
D) Demonstrates self-discipline
E) Practices solid values
Q5) Differentiate between a substitute and a neutralizer.
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Chapter 12: Motivating Employees
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Sample Questions
Q1) ____________________ are the most basic human physical needs,including food,water,and oxygen.
Q2) Empowering employees means giving employees
A) information.
B) knowledge.
C) power.
D) rewards.
E) all of these.
Q3) Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.
Q4) ____ is an example of an intrinsic reward.
A) An employee's feelings of self-worth
B) A pat on the back from your boss
C) A pay raise
D) A promotion
E) A bonus
Q5) The satisfaction received in the process of performing an action is also known as a(n)____________________.
Q6) The delegation of power and authority to subordinates is called ____________________.
Page 14
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Chapter 13: Managing Communication
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Sample Questions
Q1) The sender must encode the message and select a communication channel after developing the message.
A)True
B)False
Q2) A centralized network is one in which
A) team members are free to interact with any of the team members.
B) team members communicate through one individual to make decisions.
C) team members communicate with an assigned partner.
D) team members work independently and there is no need for communication.
E) none of these.
Q3) An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.
A)True
B)False
Q4) Briefly describe the communication process.
Q5) Communication permeates every management function.
A)True
B)False
Q6) The major problem with downward communication is known as
Page 15
Q7) Describe the three categories of horizontal communication.
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Chapter 14: Leading Teams
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Sample Questions
Q1) The storming stage of team development is marked by conflict and disagreement.
A)True
B)False
Q2) Discuss the differences between groups and teams.
Q3) A common cause of conflict includes scarce resources.
A)True
B)False
Q4) A group and a team are interchangeable terms.
A)True
B)False
Q5) As a common way group norms develop,primacy means that the first behaviors that occur in a team often set a precedent for later team expectations.
A)True
B)False
Q6) A task force is sometimes called a(n):
A) vertical team.
B) cross-functional team.
C) command team.
D) special-purpose team.
E) executive team.
Page 16
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Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a
A) feedforward control group.
B) work team.
C) quality circle.
D) committee.
E) problem team.
Q2) Kyle's work group consistently exceeds the goals the members set for themselves some months ago.In an attempt to better motivate the group,Kyle thought it would be a good idea to set new goals.This is an example of Kyle exercising control by A) comparing performance to standards.
B) developing adequate measures of performance.
C) taking corrective action.
D) all of these
E) comparing performance to standards and developing adequate measures of performance only.
Q3) ____________________ control uses cultural values,traditions,shared beliefs,and trust to generate compliance with organizational goals.
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17
Chapter 16: Appendix-Managing Human Resources and Diversity
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Sample Questions
Q1) Cognitive tests assess such characteristics as openness to learning,agreeableness,responsibility,creativity,and emotional stability.
A)True
B)False
Q2) Research shows that realistic job previews lower employee satisfaction and increase turnover.
A)True
B)False
Q3) Nationality and work style are included in the inclusive dimension of diversity.
A)True
B)False
Q4) Because the legal and regulatory environment is constantly changing,HR managers have to stay on top of issues that might have legal consequences.
A)True
B)False
Q5) Age,race,and gender are included in the primary dimension of diversity.
A)True
B)False
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