Principles of Management Review Questions
Course Introduction
Principles of Management introduces students to the foundational concepts and functions essential to modern organizational management. The course covers key topics such as planning, organizing, leading, and controlling, with emphasis on decision-making processes, ethical considerations, and the role of managers in a rapidly changing business environment. Through case studies and practical applications, students explore strategies for effective team leadership, communication, motivation, and problem-solving, equipping them with the skills needed to manage diverse teams and organizational resources efficiently.
Recommended Textbook MGMT Principles of Management 9th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Q1) In the entrepreneur role of management,managers adapt themselves,their subordinates,and their units to change.
A)True
B)False
Answer: True
Q2) The _________ is the decisional role that managers play when they negotiate schedules,projects,goals,outcomes,resources,and employee raises.
Answer: negotiator role
Q3) According to Linda Hill's study,after six months as a manager,most of the new managers typically believe that their job is to:
A) tell others what to do.
B) exercise formal authority.
C) be the boss and get things done.
D) solve problems for subordinates.
Answer: D
Q4) _________ is the ultimate form of commitment companies can make to their workers.
Answer: Employment security
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3
Chapter 2: The History of Management
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Q1) Gantt charts were revolutionary in the era of seat-of-the-pants management because of the detailed planning information they provided.
A)True
B)False
Answer: True
Q2) According to Chester Barnard,which of the following statements is true about a zone of indifference?
A) In this zone, managerial requests are not understood.
B) In this zone, managerial directives are inconsistent with the purpose of an organization.
C) In this zone, managerial requests are automatically accepted.
D) In this zone, managerial authority is challenged.
Answer: C
Q3) The first individual to list managerial traits was _____.
A) al-Farabi
B) Ghazali
C) Sun Tzu
D) Barbarigo
Answer: A
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Page 4
Chapter 3: Organizational Environments and Cultures
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Q1) Herald Inc.has recently adopted the access card system to monitor employee movement within the company.This requires the employees to hold their identity cards against a RFID (radio-frequency identification)reader at each of the entry and exit doors for access.This process notes the time and date of entry and exit of a particular individual.The managers of the company have started enforcing the use of access cards among the employees.Which of the following concepts is illustrated in the scenario?
A) Behavioral opportunism
B) Behavioral deskilling
C) Behavioral advocacy
D) Behavioral substitution
Answer: D
Q2) Identify a component of the general environment of an organization.
A) Suppliers
B) Competitors
C) Technology
D) Industry regulation
Answer: C
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5
Chapter 4: Ethics and Social Responsibility
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Q1) A company must avoid communicating its code of ethics to others outside the company.
A)True
B)False
Q2) The US Sentencing Commission Guidelines for Organizations cover offenses related to invasion of privacy.
A)True
B)False
Q3) When businesses enhance their reputations by being socially responsible,they hope to maximize _________.
A.utilitarian benefits
B.the opportunity cost of a choice
C.willingness to pay
D.distributive justice
Q4) The principle of government requirements states that one should never take an action that does not result in greater good for society.
A)True
B)False
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Page 6
Chapter 5: Planning and Decision Making
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Q1) Research indicates that the effectiveness of goal setting can be doubled by the addition of feedback.
A)True
B)False
Q2) _____ are standing plans that indicate the specific steps that should be taken in response to a particular event.
A) Policies
B) Procedures
C) Single-use plans
D) Options-based plans
Q3) Which of the following is a decision-making method in which members of a panel of experts respond to questions and to each other until an agreement is reached on how a specific issue should be handled?
A) Dialectical inquiry
B) Nominal group technique
C) Delphi technique
D) Devil's advocacy
Q4) _________ is a barrier to good decision making caused by pressure within the group for members to agree with each other.
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Chapter 6: Organizational Strategy
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Q1) _________ are companies that have a small share of a fast-growing market.
A.Question marks
B.Cash cows
C.Stars
D.Dogs
Q2) Growth,stability,and retrenchment are all types of portfolio strategies.
A)True
B)False
Q3) Which of the following best defines competitive inertia?
A) It is a reluctance to change strategies or competitive practices that have been successful in the past.
B) It is a competitive advantage that other companies have tried unsuccessfully to duplicate.
C) It is a discrepancy between a company's intended strategy and the strategic actions managers take when implementing that strategy.
D) It is a corporate-level strategy that minimizes risk by diversifying investment among various businesses or product lines.
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Chapter 7: Innovation and Change
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Q1) In the context of managing resistance to change,_________ is getting the people affected by change to believe that change is neede D.
Q2) Which of the following is an error that managers make in the refreezing phase?
A) They do not creat a powerful enough coalition.
B) They undercommunicate the vision by a factor of ten.
C) They declare victory too soon.
D) They lack a vision for change.
Q3) The General Electric workout is a special kind of results-driven change.
A)True
B)False
Q4) Over the years,flat screen television sets have been replaced by LED television sets.LED television sets are the new market standard.This is an example of a dominant design.
A)True
B)False
Q5) _________ is a cycle of repetition in which a company tests a prototype of a new product or service,improves on the design,and then builds and tests the improved product or service prototype.
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Chapter 8: Global Management
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Q1) _____ is a government's use of trade barriers to shield domestic companies and their workers from foreign competition.
A) Protectionism
B) Developmentalism
C) Economic nationalism
D) Centralism
Q2) The cultural difference of _________ is the degree to which people in a country are uncomfortable with unstructured,ambiguous,unpredictable situations.
Q3) _____ is an agreement in which companies combine key resources,costs,risks,technology,and people.
A) Strategic alliance
B) Business acquisition
C) Merger
D) Divestiture
Q4) Purchasing power is an agreement in which a foreign business owner pays a company a fee for the right to conduct that business in his or her country.
A)True
B)False
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Chapter 9: Designing Adaptive Organizations
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Q1) _____ is a management principle that workers should report to just one boss.
A) Unity of command
B) Line authority
C) Staff function
D) Task identity
Q2) In the context of organizational structure,_________ is the right to give commands,take action,and make decisions to achieve organizational objectives.
Q3) Danielle is a receptionist at Stanlam Corp.In addition to her daily tasks,Courtney,Danielle's boss,asks her to prepare financial statements for a few small companies Stanlam owns.This is an example of job rotation.
A)True
B)False
Q4) _________ is the vertical and horizontal configuration of departments,authority,and jobs within a company.
Q5) Working relationships between modular organizations and outside companies tend to be more stable and longer lasting.
A)True
B)False
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Chapter 10: Managing Teams
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Q1) The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in the local share market.Although most of the team members support the idea,one member,Mikhail,feels that the proposed investment is risky as the stock prices of many companies in the market has been erratic.However,Mikhail does not voice his opinion fearing that his dynamics with the team would be affected.The phenomenon that reflects Mikhail's psychology is called _____.
A) groupthink
B) reverse psychology
C) apophenia
D) conservative bias
Q2) Cross-training is less appropriate for teams of highly skilled workers.
A)True
B)False
Q3) Identify a true statement about team norms.
A) They allow flexibility in timelines of job performance.
B) They are written rules that are formally agreed on by team members in signature.
C) They bestow stronger organizational commitment.
D) They give liberty to team members to behave as they wish.
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Page 12
Chapter 11: Managing Human Resource Systems
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Q1) Which of the following defines job posting?
A) It is a planned sequence of jobs through which employees may advance within an organization.
B) It is a procedure for advertising job openings within a company to existing employees.
C) It is a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular jo B.
D) It is a purposeful, systematic process for collecting information on the important work-related aspects of a jo B.
Q2) _________ measure the extent to which applicants have abilities in perceptual speed,verbal comprehension,numerical aptitude,general reasoning,and spatial aptitude.
A.Specific ability tests
B.Performance tests
C.Work sample tests
D.Cognitive ability tests
Q3) Application forms commonly ask applicants for non-job-related information.
A)True
B)False
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13
Chapter 12: Managing Individuals and a Diverse Work Force
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Q1) Affirmative action guarantees diversity.
A)True
B)False
Q2) Diversity drives business growth by:
A) attracting different customers and markets.
B) reinforcing affirmative action.
C) weakening business monopoly.
D) decreasing competition in the industry.
Q3) _________ is the degree to which someone is organized,hardworking,responsible,persevering,thorough,and achievement oriente D.
A.Cordiality
B.Agreeableness
C.Extraversion
D.Conscientiousness
Q4) _________ is a training program that teaches employees the practical skills they need for managing a diverse work force,such as flexibility and adaptability,negotiation,problem solving,and conflict resolution.
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Page 14
Chapter 13: Motivation
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Q1) Procedural justice matters because even when employees are unhappy with their outcomes,they are much less likely to be unhappy with company management if they believe that the procedures used to allocate outcomes were fair.
A)True
B)False
Q2) In the context of theories of motivation,_________ is the process of changing behavior by changing the consequences that follow behavior.
A.goal setting
B.expectancy
C.reinforcement
D.equity
Q3) In the context of expectancy theory,_________ is the perceived relationship between performance and rewards.
Q4) With continuous reinforcement schedules,a consequence:
A) is delivered following a specific number of behaviors.
B) is delivered following a different number of behaviors.
C) follows a behavior only after a fixed time has elapsed.
D) follows every instance of a behavior.
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Chapter 14: Leadership
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Q1) In the context of Fiedler's contingency theory,the term _________ refers to the degree to which a particular condition either permits or denies a leader the chance to influence the behavior of group members.
Q2) According to Fiedler's contingency theory,situational favorableness indicates that leaders will be able to influence people under all situations regardless of whether they are favorable or unfavorable.
A)True
B)False
Q3) Fiedler's contingency theory assumes that leaders can change and adapt their leadership styles.
A)True
B)False
Q4) Which of the following is a drawback of transactional leadership?
A) Transactional leaders never reward followers for good performance.
B) Transactional leaders often rely too heavily on discipline or threats to bring performance up to standards.
C) Transactional leaders have moral standards that put their interests before everyone else's.
D) Transactional leaders never punish followers for poor performance.
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Chapter 15: Managing Communication
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Q1) Giving positive feedback about behaviors beyond someone's control may be viewed as insincere.
A)True
B)False
Q2) Active listeners put the speaker at ease and show the speaker that they are attentively listening by nodding and making short statements.
A)True
B)False
Q3) Listening is the act or process of perceiving sounds.
A)True
B)False
Q4) In which of the following cases would written communication be preferable to oral communication?
A) When messages require immediate feedback
B) When messages are complex and ambiguous
C) When messages are laden with emotion
D) When messages are straightforward
Q5) _________ are personality-,psychology-,or experience-based differences that influence people to ignore or pay attention to particular stimuli.
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Chapter 16: Control
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Q1) Output control measures what managers and workers do.
A)True
B)False
Q2) Once a company compares its actual performance to performance standards,the next step that it should take in the control process is to:
A) set goals.
B) identify deviations.
C) benchmark.
D) ensure suboptimization.
Q3) The basic assumption of behavior control is that if one does the right things every day,then those things should lead to goal achievement.
A)True
B)False
Q4) The final step in setting standards by benchmarking is to _____.
A) determine what to benchmark
B) identify the companies against which to benchmark one's standards
C) collect data to determine other companies' performance standards
D) determine the effects of benchmarking on the company's performance
Q5) _________ occurs when behavior and work procedures do not conform to standards.
18
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Chapter 17: Managing Information
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Questions
Q1) Lailey Tech,a global customer service provider,spent $25 million on a new data center to keep its data safe at a single location.Which of the following costs best illustrates the expenditure on the new data center?
A) Acquisition costs
B) Processing costs
C) Storage costs
D) Retrieval costs
Q2) _________ occur when two or more database elements tend to occur together in a significant way.A.Association patterns
B.Data clustersC.Time seriesD.Predictive patterns
Q3) By examining customer checkout details,a supermarket has learned that people who buy beer,typically,also buy a packet of salted snacks.As a result,the manager of the supermarket decides to place beer near the shelf with chips and pretzels.In this case,which of the following tools for processing information has the supermarket most likely used?
A) Data integration
B) Data mining
C) Bar coding
D) Radio frequency tagging
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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Q1) According to total quality management (TQM),which of the following should be a company's primary goal?
A) Reciprocity
B) Distinctive competency
C) Participative management
D) Customer satisfaction
Q2) A car servicing company is known for consistently providing excellent services to its customers.In the context of the characteristics of a quality service,which of the following characteristics is being displayed by the company?
A) Service assurance
B) Service responsiveness
C) Service durability
D) Service reliability
Q3) The International Organization for Standardization (ISO)helps set standards for _____ countries.
A) 143
B) 153
C) 163
D) 173
Page 20
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