Principles of Management Review Questions
Course Introduction
Principles of Management introduces students to the foundational concepts and practices essential for effective management within organizations. The course covers key managerial functions such as planning, organizing, leading, and controlling, while exploring topics like decision-making, motivation, team dynamics, communication, and strategic thinking. Students will examine classic and contemporary management theories, analyze the roles and responsibilities of managers, and develop skills necessary to address real-world challenges in various organizational settings. Through case studies and practical exercises, learners gain insights into leadership, ethical considerations, and the global context of management.
Recommended Textbook Management 12th Edition by Robert Kreitner
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16 Chapters
2570 Verified Questions
2570 Flashcards
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Page 2
Chapter 1: Managers and Entrepreneurs
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) The effective and efficient use of limited resources is central to the management process.
A)True
B)False
Answer: True
Q2) Which managerial function consists of recruiting, training, and developing people who can contribute to the organized effort?
A) Planning
B) Leading
C) Controlling
D) Staffing
E) Organizing
Answer: D
Q3) Which of the following core values impacted hiring decisions the most at Zappos?
A) Do more with less
B) Pursue growth and learning
C) Be humble
D) Create fun and a little weirdness
E) Embrace and drive change
Answer: C
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Chapter 2: The Evolution of Management Thought
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163 Flashcards
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Sample Questions
Q1) Chain of command refers to who is ultimately responsible for getting things done.
A)True
B)False
Answer: False
Q2) Which of these helped support the human relations movement?
A) General systems theory
B) Fayol's universal principles
C) Gantt charts
D) Statistical process control
E) The threat of unionization
Answer: E
Q3) In the United States, advice from quality advocates finally began to sink in during the A) 1950s.
B) 1960s.
C) 1970s.
D) 1980s.
E) 1990s.
Answer: D
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Chapter 3: The Changing Environment of Management:
Diversity, Global Economy, and Technology
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) All of the following terms apply to the "just-in-time" or "flexible" workforce except
A) contingent workers.
B) just-in-time.
C) full-time employees.
D) temporary workers.
E) part-timers.
Answer: C
Q2) Comprehensive diversity programs strive to create more _______ organizations where ________ has(have) a fair chance to thrive and succeed?
A) authoritarian; women
B) flatter; minorities
C) larger; everyone
D) minority-owned; minorities
E) flexible; everyone
Answer: E
Q3) Politics has to do with public influence and control.
A)True
B)False
Answer: True
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Chapter 4: International Management and Cross-Cultural Competence
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Chinese managers and business people have become very comfortable working in a multifaceted, fast-changing culture with more emphasis on individualism and less collectivism.
A)True
B)False
Q2) The three managerial attitudes toward international operations, according to Howard Perlmutter, are ethnocentric, geocentric, and _______.
A) concentric.
B) multicentric.
C) extocentric.
D) endocentric.
E) polycentric.
Q3) By definition, "travelers" take foreign assignments lasting from two to five years or more.
A)True
B)False
Q4) Joint ventures are also known as cross-border mergers.
A)True
B)False
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Chapter 5: Managements Social and Ethical
Responsibilities
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Which strategy ranks highest on the social responsibility continuum? What does this strategy involve?
Q2) "Honest" and "responsible" are instrumental values because they A) are socially valued. B) are end states. C) are ways of behaving. D) are ethical.
E) do not conflict.
Q3) Corporate charity is simply altruism, according to researchers.
A)True
B)False
Q4) The "universal rules" ethical principle states that individuals should never take action that they would not be willing to see others, faced with the same or similar situation, be free to take.
A)True
B)False
Q5) According to Adam Smith, the public interest was served by individuals pursuing their own self-interests.
A)True
B)False
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Chapter 6: The Basics of Planning and Project Management
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) According to 70 research studies, "Top-management commitment" is the key success factor for management by objectives (MBO) programs.
A)True
B)False
Q2) Kodak continues to grapple with its transition from film-photography to digital photography, which exploded in the mid-1990s. Kodak can best be described as a(n)
A) prospector.
B) analyzer.
C) follower.
D) defender.
E) reactor.
Q3) Which of these is created by the downward flow of the objectives?
A) Organic structure
B) Command-and-control structure
C) Pareto analysis
D) Narrow-focused plans
E) A means-ends chain
Q4) What does uncertainty have to do with a manager's understanding of diversity?
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Q5) What sets operational planning apart from strategic and intermediate planning?
Chapter 7: Strategic Management: Planning for Long-Term
Success
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Which of the following is a sources of competitive advantage for the commission-based Internet business model?
A) Unlimited use
B) Metered services
C) Production efficiencies
D) Entertainment programming
E) Problem-solving transactions
Q2) You are a member of your company's strategic management taskforce and you have been assigned to prepare a SWOT analysis. Explain what a SWOT analysis and how it relates to the strategic management process. Select a company that you are familiar with and complete a brief SWOT analysis.
Q3) Unlike operational plans, strategic plans do not have to be measurable.
A)True B)False
Q4) Managers with strategic farsightedness view labor as a commodity.
A)True B)False
Q5) Define the different kinds of synergies that can emerge in organizations and provide an example of each.
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Chapter 8: Decision Making and Creative Problem Solving
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163 Verified Questions
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Sample Questions
Q1) ____ is most closely associated with nonprogrammed decisions?
A) Creative problem solving
B) An ethical problem
C) Certainty
D) A decision rule
E) High confidence
Q2) When making a decision, a number of often-conflicting criteria representing the interests of different groups must be satisfied.
A)True
B)False
Q3) Prejudice and bigotry thrive on framing error.
A)True
B)False
Q4) Seeking interdisciplinary input in decision making is a time-consuming process.
A)True
B)False
Q5) According to recent field research, creative people are extreme nonconformists.
A)True
B)False
Q6) What is a condition of "risk" and how can today's managers deal with it?
Page 10
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Chapter 9: Organizations: Effectiveness, Design, and Cultures
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129 Verified Questions
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Sample Questions
Q1) Relative to the distant future, what is the key determinant of organizational effectiveness?
Q2) Refer to Zappos. The four week training program at Zappos is the _________________ of the organizational socialization process and is referred to as
A) first step; values training
B) first step; orientation
C) second step; values training
D) second step; orientation
E) final step; probation
Q3) During is company meetings with more than 400 employees, Kent Thiry, CEO of DaVita, builds trust with his employees when he responds, "I don't know. I'll have to get back to you on that." And he follows through to find an answer.
A)True
B)False
Q4) What are the three organizational subsystems within an organization according to the open-system model? Provide a description of each.
Q5) What impact does shared values have on the strength of an organization and its culture?
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Chapter 10: Human Resource Management
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157 Verified Questions
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Sample Questions
Q1) Pencil and paper integrity tests have grown in popularity in recent years, and women tend to score more highly than men.
A)True
B)False
Q2) Refer to By Design. According to the PROCEED model, when Wilma is ready for the employee selection process, she should begin by
A) creating a job description for the position.
B) reviewing questions for legality and fairness.
C) sharing data in a discussion meeting.
D) assigning roles to his team and divide the questions.
E) gathering data from the job candidate.
Q3) In a ____ performance appraisal technique, managers describe the performance of employees in narrative form, sometimes in response to predetermined questions.
A) graphic rating scales
B) goal setting
C) weighted checklist
D) ranking/comparisons
E) written essay
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Chapter 11: Communicating in the Internet Age
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) According to a survey of 133 executives, __________ is the most highly-valued management skill.
A) communication
B) vision
C) honesty
D) decision-making ability
E) relationship building
Q2) Which of the following is not one of the Clampitt's five common communication strategies?
A) Spray and pray
B) Underscore and restate
C) Identify and reply
D) Withhold and uphold
E) Tell and sell
Q3) According to research, managers have ________attitude toward the grapevine?
A) Mildly positive
B) Negative
C) Uncertain
D) Neutral
E) Strongly positive
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Chapter 12: Motivating Job Performance
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Sample Questions
Q1) If Ryan says he gets to select his own unique combination of benefits at the apple grower's cooperative where he works, he is fortunate to have which type of compensation plan?
A) Stock option plan
B) ESOP
C) Pay-as-you-go
D) Cafeteria compensation
E) Rotating benefits plan
Q2) According to Maslow's need hierarchy, what needs rank at the very top?
A) Esteem
B) Love
C) Physiological
D) Safety
E) Self-actualization
Q3) In the goal-setting model of motivation, ____ is required.
A) personal mentoring
B) obedience
C) timely and relevant feedback
D) swift punishment
E) servant leadership
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Chapter 13: Group Dynamics and Teamwork
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Sample Questions
Q1) In a mature group, conflict is usually over
A) who will be the leader.
B) personalities.
C) substantive issues such as goals.
D) ethical interpretations.
E) emotional issues.
Q2) ____ refers to blind conformity in cohesive in-groups, when the desire for unanimity overrides the motivation to realistically appraise alternative courses of action.
A) Groupthink
B) Synergy
C) Politicking
D) Apple polishing
E) Posturing
Q3) Norms affect role expectations by
A) not affecting them.
B) offsetting them.
C) competing with them.
D) canceling them out.
E) simplifying or clarifying them.
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Page 15
Chapter 14: Influence, Power, and Leadership
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157 Verified Questions
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Sample Questions
Q1) What do transformational leaders like Dell, Inc CEO Michael Dell rely heavily on?
A) Transactional power
B) Legitimate power
C) Reward power
D) Expert power
E) Referent power
Q2) The laissez-faire leadership style involves retention of authority and responsibility by the leader.
A)True
B)False
Q3) Which of these is the process of inspiring, influencing, and guiding others to participate in a common effort?
A) Leadership
B) Behaviorism
C) Reinforcement
D) Empowerment
E) Antecedent
Q4) How would you describe a transformational leader?
Q5) Differentiate between standard intelligence and emotional intelligence.
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Chapter 15: Change, Conflict, and Negotiation
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160 Verified Questions
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Sample Questions
Q1) All of the following are involved in the added value negotiating (AVN) process except
A) design alternative deal packages.
B) identify options.
C) agree on a single outcome.
D) select a deal.
E) perfect the deal.
Q2) Designing alternative deal packages is one of the keys to successful added value negotiating (AVN).
A)True
B)False
Q3) What is the main drawback of trying to overcome resistance to change through a strategy of education and communication?
A) Suspicion
B) Time-consuming
C) Too expensive
D) Resented by union members
E) Called propaganda
Q4) What advice would you give your coworker if you believe she or he is a tempered radical?
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Chapter 16: Organizational Control and Quality Improvement
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162 Verified Questions
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Sample Questions
Q1) Objectives can be used as yardsticks for measuring actual performance.
A)True
B)False
Q2) According to the Texas A&M researchers, "responsiveness" was the most important service quality dimension for customers.
A)True
B)False
Q3) Helen thinks her accounting manager may be stealing from the company and falsifying records. Which control system can help her safeguard the company.
A) Concurrent control
B) External auditing
C) Executive reality check
D) Social auditing
E) Internal auditing
Q4) Another name for value-based quality is manufacturing-based quality.
A)True
B)False
Q5) Why is Pareto analysis a particularly useful TQM tool?
Q6) What are the four steps in Deming's PDCA cycle?
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