Principles of Management
Pre-Test Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and practices essential to effective management within organizations. The course explores key management functions such as planning, organizing, leading, and controlling, while emphasizing the roles and skills required by managers to achieve organizational goals. Topics include decision-making processes, organizational structure, motivation, leadership, communication, and strategies for managing change in a dynamic business environment. By examining real-world case studies and contemporary management challenges, students gain practical insights and foundational knowledge to apply management principles in diverse professional settings.
Recommended Textbook
Supervision Concepts and Practices of Management 12th Edition by Edwin C. Leonard
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15 Chapters
1261 Verified Questions
1261 Flashcards
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Page 2
Chapter 1: Supervising in Uncertain Times
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) As the number of service industry jobs has fallen in the U.S. in recent years, the number of manufacturing jobs has risen.
A)True
B)False
Answer: False
Q2) Quantitative/system approaches are frequently found in large organizations where sales costs and production data are analyzed using computer technology.
A)True
B)False
Answer: True
Q3) Rita has recently been promoted from bank teller to first-level manager. As a result of the promotion, she is now in charge of eight bank tellers. Rita can best be described as a:
A) Supervisor
B) Working supervisor
C) Top-level manager
D) Senior manager
Answer: A
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Chapter 2: The Managerial Functions
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) In the controlling function, supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.
A)True
B)False
Answer: True
Q2) Diana finally feels like she possesses real authority since she was promoted to supervisor a few months ago. It took some time to gain her subordinates' trust, but they now accept and stand by her decisions. This example demonstrates which theory?
A) The acceptance theory of authority
B) The expectancy theory of power
C) Servant leadership theory
D) Transformational leadership theory
Answer: A
Q3) It is not necessary for supervisors to delegate authority to lower levels for an organization to be effective.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Communication: the Key to Effective Supervisory Management
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Examples of noise include:
A) Music.
B) Visual distractions.
C) Personal life problems.
D) All of the above.
Answer: D
Q2) Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.
A)True
B)False
Answer: True
Q3) Before communicating, think through the point you wish to communicate so that it is clear in your mind.
A)True
B)False
Answer: True
Q4) What takes place during downward communication?
Answer: Downward communication occurs when a supervisor gives instructions, explains information, and trains subordinates.
Page 5
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Chapter 4: Principles of Motivation
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Jenna has risen quickly within her company to become the youngest VP to date. She attributes her success to strong needs for achievement, affiliation, and power. According to McClelland's three-need theory, what types of tasks are preferable to Jenna?
A) Repetitive tasks
B) Manual tasks
C) Tasks of moderate difficulty
D) Tasks of high difficulty
Q2) The core job dimension that relates to the completion of a whole, identifiable piece of work is called:
A) Task identity.
B) Skill variety.
C) Autonomy.
D) Task significance.
Q3) The process of making behavior occur less frequently because it is linked to an undesirable consequence is called:
A) Extinction.
B) Punishment.
C) Avoidance.
D) Positive reinforcement.
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Page 6
Chapter 5: Solving Problems: Decision Making and the Supervisor
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Most problems in the workplace require immediate answers.
A)True
B)False
Q2) Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?
A) Legal-compliance test
B) Public-knowledge test
C) Long-term-consequences test
D) Inner-voice test
Q3) Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.
A)True
B)False
Q4) The decision-making process changes depending on the scope and importance of the decision that needs to be made.
A)True
B)False
Q5) When is it in the supervisor's best interest to use intuition in the decision-making process?
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Chapter 6: Positive Discipline
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Positive employee discipline requires company rules that are reasonable and well communicated.
A)True
B)False
Q2) No-fault attendance policies do not take into consideration any excuses for being absent to work.
A)True B)False
Q3) Where the need for disciplinary action is concerned, which of the following is an UNCOMMON situation?
A) Arriving to work late
B) Having a bad attitude
C) Calling in sick
D) Consuming illegal substances on the job
Q4) Timothy arrives at work two hours late because his car wouldn't start. If his company has a no-fault attendance policy, he will not be disciplined for being late if he provides his supervisor with a note from his mechanic verifying his story.
A)True B)False
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Chapter 7: Supervisory Planning
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Sample Questions
Q1) The passage of time will usually take care of most crises an organization faces.
A)True
B)False
Q2) Raul comes to work every day from 10:00AM to 2:00PM. He works an additional four hours every day when it is convenient. This is an example of:
A) flextime.
B) job sharing.
C) part-time work.
D) telecommuting.
Q3) Because budgeting is associated with control, the preparation of a budget should be left to higher-level management and supervisors should have no hand in it.
A)True
B)False
Q4) Written policies are more likely to be followed consistently than policies that are simply communicated orally.
A)True
B)False
Q5) In what way should supervisory objectives be stated? Why?
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Chapter 8: Supervisory Principles for Organizing
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) All of the following are common methods by which an organization can create departments, EXCEPT:
A) By Function.
B) By Products.
C) By Customer.
D) By Stability.
Q2) The only benefit to preparing an organizational chart is to acquaint employees with the structure of the department and the enterprise.
A)True
B)False
Q3) An organizational manual is a graphic portrayal of a company's authority and responsibility relationships.
A)True
B)False
Q4) What have been the practices of the organizations that have downsized most effectively?
Q5) Simply stated, what is an "ideal" organizational structure?
Q6) Briefly describe some steps a supervisor should take when making work assignments.
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Chapter 9: The Supervisors Role in Preparing Employees for Success
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Sample Questions
Q1) Job posting creates a greater openness in an organization by making all employees aware of job opportunities.
A)True
B)False
Q2) Why is it important to document the hiring decision?
Q3) Documentation of hiring decisions is necessary to ensure that a supervisor's decision was based upon job-related factors and was not discriminatory.
A)True
B)False
Q4) When reviewing resumes for open positions at her company, Bridget always focuses on a candidate's work sample test scores, number of years of education, degrees, and length of service in previous positions. These are examples of which of the following criteria?
A) Job relatedness criteria
B) Uniform in application criteria
C) Subjective criteria
D) Objective criteria
Q5) Name at least three situations that may require the hiring of additional employees.
Page 11
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Chapter 10: Supervisory Leadership and the Management of Change
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) There are no jobs that a supervisor cannot delegate to someone else.
A)True
B)False
Q2) After a natural disaster wiped out an entire town, the townspeople and city administrators met to establish a rebuilding strategy. This is an example of _________ change.
A) Planned
B) Unplanned
C) Superficial
D) Cascade
Q3) Ahmed is a manager at a distribution center. Having worked in a field that is constantly changing, he believes that no one leadership style is best. Instead, the appropriate style depends on a multitude of factors. This demonstrates which leadership style?
A) Contingency-style leadership
B) Participative leadership style
C) Servant leadership style
D) Transformational leadership style
Q4) Describe what autocratic supervision is.
Q5) Why are supervisors reluctant to delegate responsibility?
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Chapter 11: Managing Work Groups: Teamwork, Morale and Counseling
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) All of the following are characteristics of a counselor EXCEPT:
A) Provide relationship advice.
B) Good listener.
C) Provides guidance.
D) Provides encouragement.
Q2) Friendship groups are related primarily to:
A) Departmental assignments.
B) The accomplishment of a particular task or project.
C) Personalities and social interests.
D) Geographic location.
Q3) Wendy has been designated as group leader of a taskforce at work that just met for orientation last week. During the second meeting, group members began sharing ideas and perspectives about tasks to be accomplished, and Wendy observed that conflict arose among some of the group members. She focused on coaching task force members on use of professional behavior. Wendy's taskforce is currently in which group development stage?
A) Forming
B) Storming
C) Norming
D) Performing
Page 13
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Chapter 12: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Initiatives and efforts to better manage a diverse workforce are growing significantly due to which of the following reasons?
A) Legal requirements
B) Social considerations
C) A firm's long-term success
D) All of these answers
Q2) Most companies can still require their employees to retire at age 65, but not sooner.
A)True
B)False
Q3) Which of the following situations would probably NOT be a case of sexual harassment?
A) A prospective employee is subjected to sexually suggestive questions during a job interview.
B) A male supervisor sends his female secretary a bouquet of roses during Secretary Appreciation Week.
C) A female employee is in a work situation in which she sees suggestive calendars and hears off-color jokes on a daily basis.
D) A female supervisor makes sexual advances to a male subordinate.
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14
Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Care 1 Hospital is renowned for it's impeccable reputation and strong employee morale. These types of qualities can best be described as __________ standards.
A) tangible
B) intangible
C) objective
D) subjective
Q2) Standards may be defined as specific criteria against which to evaluate results.
A)True
B)False
Q3) What is managerial control?
Q4) For control mechanisms to work effectively, they need to be understandable, timely, suitable, economical, indicational, and flexible.
A)True
B)False
Q5) When an employee's job routine does not lend itself to reports, the supervisor may have to rely on periodic spot checks.
A)True
B)False
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Chapter 14: Performance Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) An effective compensation program should be designed to attract, retain, and motivate employees.
A)True
B)False
Q2) The supervisor must be prepared to document ratings by citing specific examples of good or bad performance.
A)True
B)False
Q3) A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.
A)True
B)False
Q4) Which of the following is a problem with appraisal forms most organizations experience?
A) Not all raters agree on the meaning of such terms as exceptional, very good, satisfactory, fair, and unsatisfactory.
B) Some supervisors are more severe than others.
C) Some supervisors are overly generous or lenient.
D) All of these answers.
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Chapter 15: Resolving Conflicts in the Workplace
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Complaint procedures begin at the supervisory level and if not resolved, usually end in whose hands?
A) An outside arbitrator
B) Middle management
C) A mediator
D) The Director of the Human Resources Department
Q2) Sometimes a "problem" can be solved when an employee simply vents frustration to a supervisor.
A)True
B)False
Q3) Generally speaking, nonunionized employees have no way to resolve job-related disputes or problems.
A)True
B)False
Q4) Grievance procedures are typically resolved in the court of law.
A)True
B)False
Q5) Arbitration is the final step in all alternative dispute resolution procedures. A)True
B)False
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