Principles of Management
Pre-Test Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and practices involved in effectively leading and managing organizations. This course covers key topics such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in various organizational settings. Students will explore theories of management, decision-making processes, communication and motivation techniques, and strategies for fostering teamwork and innovation. By analyzing real-world case studies and engaging in practical exercises, learners will develop critical managerial skills applicable to a wide range of business environments.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
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Page 2
Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) As the number of service industry jobs has fallen in the U.S.in recent years,the number of manufacturing jobs has risen.
A)True
B)False
Answer: False
Q2) What level of the management hierarchy are supervisors a part of? Who are supervisors responsible for managing?
Answer: Supervisors are first-level managers who are in charge of entry level and other departmental employees.
Q3) Selecting and training individuals to fill job openings is the first step in managing people.
A)True
B)False
Answer: True
Q4) Supervisors are middle managers who oversee entry-level employees.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) What is the role of an arbitrator?
Answer: An arbitrator is someone who is selected by the union and management to render a final and binding decision concerning a grievance when these two parties cannot settle it themselves.
Q2) _____ is also known as directing,motivating,or influencing because it plays a major role in employee morale,job satisfaction,productivity,and communication.
A)Staffing
B)Planning
C)Organizing
D)Leading
Answer: D
Q3) One difference between the manager and the leader is that:
A)unlike the leader, the manager focuses on people.
B)unlike the manager, the leader performs administrative tasks.
C)unlike the manager, the leader challenges the status quo.
D)unlike a leader, the manager innovates.
Answer: C
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Chapter 3: Supervisory Planning
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) _____ is the process of deciding whatneeds to be done by whomand when.
A)Deskilling
B)Planning
C)Downsizing
D)Controlling Answer: B
Q2) Planning at the supervisory level of an organization tends to be more detailed than planning that occurs at top levels.
A)True
B)False Answer: True
Q3) Planning is a reactive approach to how a business can improve upon its mistakes.
A)True
B)False
Answer: False
Q4) Written policies are more likely to be followed consistently than policies that are simply communicated orally.
A)True
B)False Answer: True
Page 5
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Chapter 4: Supervising a Diverse Workforce
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88 Flashcards
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Sample Questions
Q1) The Americans with Disabilities Act excludes people with _____ from its list of people with physical impairments who shall receive protection from employment discrimination.
A)cancer
B)HIV/AIDS
C)poor eyesight
D)epilepsy
Q2) When A2B Inc.hired its first disabled employee who is confined to a wheelchair,the company installed ramps and railings at all entrances.A2B is _____ to help the disabled employee.
A)providing reasonable accommodation
B)following the policy of equitable pay
C)expanding its rehabilitation program
D)taking affirmative action
Q3) Use of demeaning language,judgments,or behavior based on a person's gender is referred to as _____.
A)gender-neutralism
B)gender stereotyping
C)reverse bigotry
D)reverse discrimination
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Chapter 5: Leadership and Followership
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) When supervisors delegate work they are no longer responsible.
A)True
B)False
Q2) Harold supervises his team very closely,often uses threats to get them to work,and forcibly assigns tasks to various team members.Harold's supervisory style is most consistent with _____.
A)Theory Y
B)Theory X
C)Theory Z
D)contingency theory
Q3) Christopher meets with his staff at least weekly to help them review their goals and tasks.He encourages his staff to set such job objectives that are challenging yet attainable.Such objectives are referred to as:
A)key performance indicators.
B)stretch targets.
C)change agents.
D)bull's eyes.
Q4) Describe what autocratic supervision is.
Q5) What are some traits shared by most successful supervisory leaders?
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Chapter 6: Communicating in a Noisy World
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77 Flashcards
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Sample Questions
Q1) The jargon used by an accountant is meaningful to a computer technician.
A)True
B)False
Q2) Delilah requested a meeting with her supervisor to negotiate a pay increase.This is an example of what type of communication?
A)Downward communication
B)Upward communication
C)Lateral communication
D)Grapevine communication
Q3) The grapevine is part of the formal communication channel established by the organization.
A)True
B)False
Q4) Obstacles that distort messages between people can be called noise.
A)True
B)False
Q5) If an idea received has the same meaning as the one intended,effective communication has occurred.
A)True
B)False
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Chapter 7: Principles of Motivating Followers
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82 Flashcards
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Sample Questions
Q1) Job rotation is when a supervisor assigns challenging tasks and gives the employee more decision-making responsibilities.
A)True
B)False
Q2) Explain how Maslow's lower and higher level needs are related to Herzberg's hygiene factors and true motivators.Give examples.
Q3) Hank was just handed over free passes to a rock concert by his friend.However Hank is required to be at work on the night of the concert.Hank has not been able to find a substitute who can take care of his work.He is now debating whether he should adhere to his work schedule or postpone the work to attend the concert.Hank's dilemma illustrates _____.
A)realized cost
B)source monitoring error
C)confirmatory bias
D)cognitive dissonance
Q4) What are physiological needs and how important are they?
Q5) Self-fulfillment needs are the first level of needs that must be satisfied.
A)True B)False
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Personal opinion does not impact decision making.
A)True
B)False
Q2) Selecting the best alternative is referred to as:
A)satisficing.
B)optimizing.
C)satisfying.
D)deciding.
Q3) Angela has purchased a new networking printer for her research team,but she's not sure where to place it.She has decided to try different locations over the course of a week to identify the best location.Angela has chosen _____ as the basis for choosing her decision alternative.
A)Experience
B)Experimentation
C)Intuition
D)Quantitative decision making
Q4) Supervisors are born with decision-making skills; they cannot be developed.
A)True
B)False
10
Q5) Why is the nominal group technique used in the brainstorming process?
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Chapter 9: The Principles of Organizing
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80 Flashcards
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Sample Questions
Q1) Trisha is a top-level manager at Hexagon Inc.Roger,a middle-level manager at Hexagon,reports to Trisha.It is most likely that:
A)Trisha has a higher span of management than Roger.
B)Roger has a higher span of management than Trisha.
C)Trisha is defying the unity-of-command principle.
D)Roger is defying the unity-of-command principle.
Q2) Which of the following is created when employee groups are given wide latitude and considerable authority to make job-related decisions?
A)A horizontal corporation
B)A virtual corporation
C)A self-directed work team
D)A reengineered work team
Q3) Dividing work into components and specific tasks to improve efficiency and output is called:
A)distribution.
B)specialization.
C)classification.
D)diversification.
Q4) What are some guidelines for effectively planning and leading a meeting?
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Chapter 10: Empowering Employees for Success
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86 Flashcards
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Sample Questions
Q1) Provide examples of interview questions that could be considered unlawful.
Q2) Education,prior work experience,and test scores are all examples of selection criteria.
A)True
B)False
Q3) Part of the onboarding process involves shaping a new employee's behavior in a way that is conducive toan organization.
A)True
B)False
Q4) If there isn't a job description of a position,the supervisor should request the human resource department draft one.
A)True
B)False
Q5) Training needs to be relevant,informational,interesting,applicable to the job,and actively involve the trainee.
A)True
B)False
Q6) What functions does the human resource department serve?
Q7) Why is it important to document the hiring decision?
Page 12
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Chapter 11: Building Effective Teams
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83 Flashcards
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Sample Questions
Q1) Organizational development (OD)is also known as team building or process consultation.
A)True
B)False
Q2) A supervisor cannot order an employee to improve his or her morale.
A)True
B)False
Q3) State Line Inc.'s executive team meets every two weeks to discuss strategies and tactics to move the company forward.The team consists of the company president and five vice presidents.Which of the following types of work groups doesexecutive team represent?
A)Command group
B)Cross-functional team
C)Task group
D)Special interest group
Q4) Friendship groups are related primarily to:
A)departmental assignments.
B)the accomplishment of a particular task or project.
C)personalities and social interests.
D)geographic location.
Page 13
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Chapter 12: Performance Management
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.
A)True
B)False
Q2) Which of the following statements is true of peer evaluations?
A)Peer evaluations can be effectively used when they include safeguards that ensure confidentiality and minimize bias.
B)Peer evaluations are not subject to prejudice, bias, and personality conflicts.
C)Peer evaluations are solely based on the feedback collected from customers and vendors.
D)Peer evaluations are less reliable than supervisory evaluations.
Q3) What is a pay for performance compensation system?
Q4) Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.
A)True
B)False
Q5) Within an organization,describe the various methods that can be used to determine which employees should be promoted.
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Which of the following is NOT an accurate statement regarding the supervisor's role in controlling through budgets?
A)The budget that most concerns supervisors is usually the departmental expense budget.
B)Supervisors must refer to their budgets to monitor their expenditures during the operation period.
C)Supervisors' budgets should be very detailed and should not be subject to change.
D)Supervisors should demonstrate the actual need for each amount they request and document their requests with historical data whenever possible.
Q2) Feedback controls are essentially useless because they're providing feedback too late,when the acts have already taken place.
A)True
B)False
Q3) Top management has assured Elizabeth,the supervisor of the accounting department,that the budget for her department is "flexible." Elizabeth thinks that this means she can change the figures herself as need be.Is she correct? Why or why not?
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15
Chapter 14: Resolving Conflicts
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Sample Questions
Q1) Many union organizations have adopted a management-designed problem-solving approach to employee concerns called a complaint procedure.
A)True
B)False
Q2) The rule that implies that one good turn deserves another in return is referred to as the _____.
A)quid pro quo
B)compromise rule
C)golden rule
D)reciprocity reflex
Q3) Which of the following statements is true about the accommodate style of conflict resolution?
A)This style of conflict resolution tends to encourage cooperation.
B)This style of conflict resolution may foster resentment and cause long-term problems.
C)A supervisor using this style of conflict resolution tends to use his or her power to force an agreement.
D)A supervisor relying on this style of conflict resolution will be well-respected, but not well-liked.
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16
Chapter 15: Positive Discipline
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Sample Questions
Q1) What is the purpose of a statement of ethical codes?
Q2) The right to appeal a disciplinary action is merely a formality and not a privilege.
A)True
B)False
Q3) One of the drawbacks of the disciplinary layoff is that the loss of a trained worker may hurt production.
A)True
B)False
Q4) Supervisors who do not discipline employees consistently often create doubts among employees as to what the rules really are.
A)True
B)False
Q5) A _____ is a person who reports allegedwrongdoing.
A)whistleblower
B)philanthropist
C)spin doctor
D)whip
Q6) What does the "right to appeal" mean in terms of disciplinary action?
Q7) What is positive discipline? Positive self-discipline?
Page 17
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