Principles of Management
Mock Exam
Course Introduction
Principles of Management introduces students to the foundational concepts, theories, and practices involved in effectively running organizations. The course covers the key functions of management, including planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in various organizational settings. Through case studies, discussions, and practical examples, students explore topics such as decision-making, motivation, communication, leadership styles, and strategic planning. By the end of the course, learners gain the essential skills and knowledge needed to analyze management situations and apply management principles to real-world challenges.
Recommended Textbook Management 12th Edition by Stephen P. Robbins
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18 Chapters
1805 Verified Questions
1805 Flashcards
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Page 2
Chapter 1: Management and Organizations
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Sample Questions
Q1) List at least five rewards and five challenges of being a manager.
Answer: Rewards of Being a Manager:
a.Managers create a work environment in which organizational members can work to the best of their ability.
b.Managers have opportunities to think creatively and use their imagination.
c.Managers help others find meaning and fulfillment in work.
d.Managers get to support, coach, and nurture others.
e.Managers get to work with a variety of people.
f.Managers receive recognition and status in organization and community.
g.Managers play a role in influencing organizational outcomes.
h.Managers receive appropriate compensation in the form of salaries, bonuses, and stock options.
Challenges of Being a Manager:
a.Managers have to do hard work.
b.Managers have to deal with a variety of personalities.
c.Managers often have to make do with limited resources.
d.Managers have to motivate workers in chaotic and uncertain situations.
e.Managers should be able to successfully blend knowledge, skills, ambitions, and experiences of a diverse work group.
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Chapter 2: Understanding Management: Constraints and Challenges
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Sample Questions
Q1) The economic environment affects the performance of an organization, as was noted during the recent recession.Which of the following factors is cited as one of the causes of the recent recession triggered in the home mortgage markets in the United States?
A) high interest rates on mortgages
B) massive global liquidity
C) lack of leverageability for business borrowers
D) difficulty in securing housing credit
Answer: C
Q2) If you were talking with Todd and asked him what the term culture meant, he would reply that it is ________.
A) the formal rules of an organization
B) the nature of products/services offered by the company
C) the shared values and practices of the firm
D) a set of operational procedures for the company
Answer: C
Q3) Strong cultures have more influence on employees than do weak cultures.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing in a Global Environment
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103 Flashcards
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Sample Questions
Q1) The GLOBE framework for assessing cultures is similar to Hofstede's framework, but measures fewer dimensions.
A)True
B)False
Answer: False
Q2) ________ is the extent to which a society encourages people to be tough, confrontational, and competitive rather than modest and tender.
A) Future orientation
B) Institutional collectivism
C) Assertiveness
D) Humane orientation
Answer: C
Q3) Which of the following is a member of the Association of Southeast Asian Nations?
A) China
B) Japan
C) South Korea
D) Myanmar
Answer: D
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Chapter 4: Managing Diversity
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83 Flashcards
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Sample Questions
Q1) U.S.federal law does not prohibit discrimination against employees on the basis of
A) race
B) religion
C) age
D) sexual orientation
Q2) What positive perception do employers typically have of older employees?
A) enthusiastic towards new technology
B) open to change
C) strong work ethic
D) flexible and adaptable
Q3) The period of time between the 1960s to 1970s focused on ________.
A) assimilating minorities and women into the corporate setting
B) making employees more aware and sensitive to the needs and differences of others
C) diversity and inclusion for business success, profitability, and growth
D) complying with laws and regulations through affirmative action policies and programs
Q4) Give a brief description of diversity skills training in workplaces.
Q5) Briefly explain the demographic characteristics that affect workforce diversity.
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Chapter 5: Managing Social Responsibility and Ethics
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103 Flashcards
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Sample Questions
Q1) At the conventional level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others.
A)True
B)False
Q2) The Global Compact is a document created by the United Nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption.
A)True
B)False
Q3) Social obligation is the obligation of a business to meet its ________.
A) social and technological responsibilities
B) economic and social responsibilities
C) technological and economic responsibilities
D) economic and legal responsibilities
Q4) The term "values" refers to the principles and beliefs that define what is right and wrong behavior.
A)True
B)False
Q5) Who are whistle-blowers? What can managers do to protect them?
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Chapter 6: Managers As Decision Makers
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Sample Questions
Q1) Michelle eventually finds a problem that has no cut-and-dry solution.The problem is unique and is unlikely to occur again.This problem is ________ in nature.
A) structured
B) programmed
C) scheduled
D) nonprogrammed
Q2) Discuss the three different decision-making conditions that managers usually face.
Q3) Risk is the condition in which a decision maker is able to estimate the likelihood of certain outcomes.
A)True
B)False
Q4) When decision makers seek out information that reaffirms their past choices and discount information that contradicts past judgments, they are exhibiting the ________.
A) framing bias
B) availability bias
C) representation bias
D) confirmation bias
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Page 8
Chapter 7: Managing Change and Innovation
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106 Verified Questions
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Sample Questions
Q1) Stress can be caused by personal factors and by job-related factors.
A)True
B)False
Q2) How can managers increase the likelihood of making change happen successfully?
A) They should realize that they are just change agents not change leaders.
B) They should discourage entrepreneurial mindsets.
C) They should give individual employees a role in the change process.
D) They should adapt the changes made by their competitors.
Q3) Organizational change is any alteration of ________.
A) people, structure, or technology
B) structure, management, or goals
C) technology, goals, or management
D) rules, procedures, or management
Q4) Which of the following is a characteristic of a change-capable organization?
A) separates the present and the future
B) makes controlling a way of life
C) discourages mavericks
D) shelters breakthroughs
Q5) List and explain the techniques for reducing resistance to change.
Q6) Why do people resist change?
Page 9
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Chapter 8: Foundations of Planning
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Sample Questions
Q1) The ________ Act makes it a crime in the United States to engage in stealth of a trade secret.
A) Sarbanes-Oxley
B) Patriot
C) Economic Espionage
D) Glass-Steagall
Q2) Which of the following is an example of a standing plan?
A) a retail chain's plan to counter the entry of a new competitor
B) a plan developed to address a sudden, unanticipated surge in demand
C) a fire escape policy establishing practices to be followed in an emergency
D) a plan to cope with radical changes in the political environment
Q3) The commitment concept says that plans should ________.
A) extend far enough to meet those commitments made when the plans were developed
B) be done for as long a time period as possible
C) be done for as short a time period as possible
D) not commit to specifically meeting the goals made when the plans were developed
Q4) Discuss the impact of planning on organizational performance.
Q5) In a short essay, list and discuss six characteristics of well-designed goals.
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Chapter 9: Strategic Management
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Sample Questions
Q1) Describe the strategic management process and identify the six stages in the process.
Q2) Managers should "milk" cash cows for as much as they can, limit any new investment in them, and use the large amounts of cash generated to invest in ________ and ________.
A) dogs; stars
B) cash cows; dogs
C) stars; question marks
D) question marks; dogs
Q3) In the Boston Consulting Group (BCG) matrix, a business unit that has a low anticipated growth rate but a high market share is known as a ________.
A) cash cow
B) star
C) dog
D) question mark
Q4) Explain the term "first mover" and then list some of the advantages and disadvantages of being a first mover in the market.
Q5) List and discuss the three levels of strategy that a large organization must develop.
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Chapter 10: Managerial Controls
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Sample Questions
Q1) Feedforward control is more popular and effective than the other forms of control.
A)True
B)False
Q2) In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.
Q3) Managers should do nothing if the variance observed from the standard is acceptable.
A)True
B)False
Q4) Fraudulent filing of expense reports is an example of ________.
A) employee theft
B) workplace piracy
C) workplace violence
D) privacy intrusion
Q5) Provide a few examples for feedforward strategies to reduce employee theft.
Q6) A service profit chain is the service sequence from employees to customers to profit.
A)True
B)False
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Chapter 11: Basic Organizational Design
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Sample Questions
Q1) Large organizations are more ________.
A) mechanistic
B) organic
C) disorganized
D) decentralized
Q2) In stable and simple environments, ________.
A) organic designs are most effective
B) mechanistic designs are most effective
C) low formalization is necessary
D) decentralization is necessary
Q3) According to the traditional view, managers could not-and should not-directly supervise more than ________ subordinates.
A) nineteen or twenty
B) five or six
C) ten or eleven
D) fifteen or sixteen
Q4) Organizational structure is defined as the formal arrangement of jobs within an organization.
A)True
B)False
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Chapter 12: Adaptive Organizational Design
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Sample Questions
Q1) Organizational levels and hierarchies are a part of an organization's ________ boundaries.
A) external horizontal
B) internal vertical
C) external vertical
D) internal horizontal
Q2) ________ is a work arrangement in which employees work at home and are linked to the workplace by computer.
A) Outsourcing
B) Coworking
C) Telecommuting
D) Hot desking
Q3) The horizontal boundaries imposed by work specialization and departmentalization are a part of an organization's external boundaries.
A)True
B)False
Q4) List some of the benefits and drawbacks of collaborative work.
Q5) Explain the concept of strategic partnerships and highlight some of its advantages.
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Chapter 13: Managing Human Resources
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Sample Questions
Q1) Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job.
A)True
B)False
Q2) The top management of the company decides that the performance appraisal process needs to be changed.They ask Steve to make use of a rating scale that will rate the employees' actual job behaviors.The managers are asking Steve to use a ________.
A) 360-degree feedback
B) management by objective method
C) behaviorally anchored rating scale
D) graphic rating scale
Q3) Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in bad light.
A)True
B)False
Q4) Define decruitment and list the various decruitment options.
Q5) What can managers do to manage downsizing?
Q6) What is recruitment? What are the commonly used recruitment sources?
Page 15
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Chapter 14: Managing Teams
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Sample Questions
Q1) Behavior patterns expected of someone occupying a given position in a social unit is called a ________.
A) role
B) status
C) profile
D) persona
Q2) In comparison to large groups, small groups ________.
A) have shorter group tenure
B) are faster at completing tasks
C) have longer norming processes
D) are better at obtaining diverse input
Q3) Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.
A)True
B)False
Q4) Formal groups are work groups that are defined by the organization's structure and have designated work assignments and specific tasks directed at accomplishing organizational goals.
A)True
B)False
Page 16
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Chapter 15: Understanding Individual Behavior
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Sample Questions
Q1) ________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck.
A) Assumed similarity
B) Stereotyping
C) Fundamental attribution error
D) Self-serving bias
Q2) In a short essay, list and discuss three shortcuts frequently used in judging others.Discuss the impact these shortcuts have on the management of employees.
Q3) If you believe that you control your own destiny, which of the following personality traits are you likely to possess?
A) external locus of control
B) risk aversion
C) high self-esteem
D) internal locus of control
Q4) Both positive and negative reinforcement result in learning.
A)True
B)False
Q5) Explain cognitive dissonance theory in brief.
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Chapter 16: Managers and Communication
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Sample Questions
Q1) Which of the following is an example of lateral communication?
A) George informs his superior about the progress of the new project.
B) Brian talks to his teammate about a change in project specifications.
C) Richard penalizes John for not following the company dress code.
D) Paul tells the CEO about the low morale in his department.
Q2) The letter from the vice president to the employees is an example of which type of organizational communication?
A) horizontal
B) formal
C) lateral
D) informal
Q3) CISCO's Unified Personal Communicator allows fast and easy access to voice, video, instant messaging, web conferencing, voicemail, and presence capabilities through a single, multimedia interface on your PC or Mac.Which of the following aspects of communication problems does this personal communicator address?
A) security concerns arising from the use of the Internet
B) time-space constraint
C) decoding errors
D) encoding errors
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Chapter 17: Motivating Employees
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Sample Questions
Q1) Studies tell us that men place more importance on having ________ in their jobs, while women seek ________.
A) structure; interpersonal relationships
B) independence; highly structured work opportunities
C) autonomy; convenience and flexibility
D) flexibility; learning opportunities
Q2) Which of the following needs is a lower-order need in Maslow's hierarchy of needs theory?
A) physiological
B) esteem
C) social
D) self-actualization
Q3) According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?
A) autonomy, task identity, and task significance
B) skill variety, task identity, and task significance
C) autonomy, feedback, and task significance
D) skill variety, autonomy, and feedback
Q4) Define motivation and discuss the three elements of motivation.
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Chapter 18: Managers As Leaders
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Sample Questions
Q1) The ________ style of leadership describes a leader who tends to involve employees in decision making, delegate authority, encourage participation in deciding work methods and goals, and use feedback as an opportunity for coaching employees.
A) cultural
B) autocratic
C) democratic
D) laissez-faire
Q2) Which of the following is included in the class of contingency variables termed "follower" by the path-goal theory?
A) locus of control
B) work group
C) employee compensation
D) formal authority system
Q3) Which of the following is an accurate statement about transformational leaders?
A) They are poor motivators.
B) They clarify task requirements.
C) They exhibit more than just charisma.
D) They focus on tasks and pay little attention to followers.
Q4) In a short essay, contrast the four major behavior studies on leadership.
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