Principles of Management
Mock Exam
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management as they apply to modern organizations. The course explores key topics such as planning, organizing, leading, and controlling, emphasizing the roles and responsibilities of managers at various levels. Students will examine management theories, decision-making processes, communication, motivation, and leadership, along with strategies for addressing challenges in diverse and dynamic business environments. By the end of the course, students will have a comprehensive understanding of how effective management contributes to organizational success.
Recommended Textbook
Managing Organizational Behavior What Great Managers Know and Do 2nd Edition by Timothy
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14 Chapters
1048 Verified Questions
1048 Flashcards
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Page 2
Chapter 1: Organizational Behavior and Your Personal
Effectiveness
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50119
Sample Questions
Q1) Your friend Janet wants to take some self-assessment measures to develop her managerial effectiveness.What advice would you give her?
A)"Don't take self-assessment measures;they contribute nothing to your success."
B)"Take the free,easy-to-access measures;they are all about the same."
C)"Look for measures that have an established norm base."
D)"Any test more than a year old is neither relevant nor effective."
E)"Understanding and analyzing self-assessment measures is difficult."
Answer: C
Q2) After a thorough self-assessment of his managerial characteristics,Ari should:
A)build on his strengths and manage his weaknesses.
B)improve his weaknesses and ignore his strengths.
C)seek sufficient multi-rater feedback to neutralize his weak points.
D)quit his job if his preferences indicate another option.
E)repeat the process to validate inconsistencies.
Answer: A
Q3) For improving managerial behavior,obtaining feedback from more than one source is usually a waste of time.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Managing Stress and Time
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75 Flashcards
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Sample Questions
Q1) One stress-management strategy closely aligned with control is that of seeking big achievements.
A)True
B)False
Answer: False
Q2) Which of the following time management strategies is an "instant task" related to?
A)The 80/20 rule
B)The Swiss Cheese Method
C)The ABC method
D)The next action
E)The two-minute rule
Answer: B
Q3) People tend to underestimate how much large events in their lives contribute to their stress level and grossly overestimate the effects of "daily hassles."
A)True
B)False
Answer: False
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Chapter 3: Solving Problems
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75 Flashcards
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Sample Questions
Q1) Research shows high performance standards usually stifle the creativity of problem solvers by putting undue pressure on them.
A)True
B)False
Answer: False
Q2) The PADIL approach addresses the "picking the wrong stakeholders" issue in which step?
A)Problem
B)Alternatives
C)Decide
D)Implement
E)Learn
Answer: A
Q3) A manager may solve the wrong problem if the right stakeholders are not included in defining the problem to be solved.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Making Ethical Decisions
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Sample Questions
Q1) What is moral intensity? Give an example of how moral intensity affects our ethical decision-making.
Q2) Distributive justice is perceived when people view fairness in personal treatment.
A)True
B)False
Q3) At the heart of many issues that concern ethics and fairness are perceptions of justice.
A)True
B)False
Q4) According to researcher Thomas Jones,identify any four ways in which ethical issues are perceived as more or less intense and therefore as more ethical or unethical.
Q5) The law can be considered to be a "___________" with respect to ethics.
A)ceiling
B)door
C)wall
D)floor
E)window
Q6) Describe three ethical decision-making myths.
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Chapter 5: Communication
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Sample Questions
Q1) Ethos refers to logical arguments that support a position.
A)True
B)False
Q2) Pathos is what makes listeners feel like they are making an informed rational choice.
A)True
B)False
Q3) Milt gives lots of persuasive speeches for his lobbying group.He is known for announcing "The End" and walking off the platform before the audience has time to ask questions.Which of the "5 Stages" of persuasive speech does Milt skip?
A)Systems
B)Strategy
C)Supplement
D)Support
E)Structure
Q4) Persuasive appeals that arouse your emotions are effective when speakers use stories to communicate.
A)True
B)False
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Page 7
Chapter 6: Motivating Others
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Sample Questions
Q1) Describe a few of the common motivational myths.
Q2) The final step of behavior modification is developing and implementing an intervention strategy.
A)True
B)False
Q3) Behavior extinction occurs when an aversive consequence is added.
A)True
B)False
Q4) When workers experience inequity,they:
A)revert to lower-order needs.
B)rely on their peer group for support.
C)take action to restore balance.
D)adjust work attitudes.
E)advance to higher-order needs.
Q5) Which of the following is a motivational myth?
A)Money is a motivator.
B)Employees are motivated by a variety of things.
C)Punishment can be an effective motivator.
D)Low performance may be due to low motivation or ability to perform the task.
E)Lack of motivation stems largely from apathetic and lazy people.
8
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Chapter 7: Managing Employee Performance
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76 Flashcards
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Sample Questions
Q1) With regard to the star performers,fairness in distributing performance rewards is achieved by providing equal rewards.
A)True
B)False
Q2) Which of the following statements should be part of a problem employee termination meeting?
A)"I know this is probably hard for you.It is hard for me too."
B)"Are the kids doing well in school?"
C)"Did you receive that shipment from the overseas supplier yesterday? Not having that part holds up the whole production process.We will have a really hard time making our number this quarter if it has not arrived."
D)"After we finish our meeting here,you may use the outplacement center in Building B for the next three months to make phone calls,prepare résumés,whatever you need."
E)"Hey,how about that basketball game?"
Q3) Everyone around the office knows Julia as the "organizational cynic." As her new manager,outline a few steps you will take to improve her attitude.
Q4) How is coaching different from mentoring?
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9
Chapter 8: Using Power and Influence
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74 Verified Questions
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Sample Questions
Q1) To more effectively manage your boss,come prepared with a recommendation whenever you present a problem.
A)True
B)False
Q2) Madge,who reports to Yvonne,questions the overtime schedule for the weekend.At the end of the discussion,Madge says,"Sorry I bothered you.Of course I'll do it.I was just asking about the schedule.Please don't write me up for insubordination." Which part of Yvonne's power base did Madge acknowledge?
A)Expert
B)Reward
C)Coercive
D)Legitimate
E)Referent
Q3) Good business etiquette almost always includes a good,firm handshake with people who enter your office.
A)True
B)False
Q4) Discuss the three possible outcomes of influence tactics.What are the most likely outcomes of the nine influence tactics?
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Chapter 9: Leading Others
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Sample Questions
Q1) Transactional leadership:
A)damages the trust relationship in an organization.
B)provides a solid foundation for the employee-manager relationship.
C)is only appropriate for seasoned,professional employees.
D)grows on the foundation of transformational leadership.
E)engages the full person of the leader and the follower.
Q2) Those with a mentor and a network of support are more likely to build leadership capacity early in their careers.
A)True
B)False
Q3) Management is a subset of effective leadership.
A)True
B)False
Q4) Building a strong LMX relationship is central to managerial effectiveness.
A)True
B)False
Q5) Great managers follow the "hands-off" approach and let employees solve most of the problems.
A)True
B)False
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Chapter 10: Team Effectiveness
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Sample Questions
Q1) Kara's MBA class has to work in groups for a semester-long project.Her group met for the first time this week,working out questions of what project focus the group should take,which group members have what skills,and how much time will be required.Kara's group is in the _____ stage of team development.
A)recruiting
B)forming
C)norming
D)storming
E)performing
Q2) Subdivision is a technique used to stimulate convergent thinking.
A)True
B)False
Q3) Electronic meetings are appropriate when the goal is to reduce status effects or groupthink.
A)True
B)False
Q4) What are the five stages of team development?
Q5) High-performing teams usually have between 12 and 15 members.
A)True
B)False
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Chapter 11: Resolving Conflict Through Negotiation and Mediation
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Sample Questions
Q1) Compromise is an appropriate management style when the conflict involves scarce resources that cannot be expanded.
A)True
B)False
Q2) As a mediator,what guidelines will you follow to help the parties involved trust you?
Q3) What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?
Q4) Which of the following statements is a positive effect of conflict?
A)People are motivated to understand others' positions and ideas.
B)Conflict removes negative emotions and stress.
C)Conflict increases communication between participants and improves work coordination.
D)Leaders are motivated toward participative leadership.
E)Workgroup divisions reduce significantly.
Q5) When negotiating,an agreement worse than your BATNA should not be accepted. A)True
B)False
Q6) How is an effective negotiation characterized?
Page 13
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Chapter 12: Recruiting, Selecting, and Retaining Talent
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Sample Questions
Q1) An experienced applicant with lower cognitive ability may perform as well as one with higher cognitive ability.
A)True
B)False
Q2) In an interview,when trying to predict future job performance,the challenge is to pay less attention to the applicant's behavior and focus more on how they describe themselves.
A)True
B)False
Q3) What benefits does a company enjoy if it establishes the decision-making process before it decides to hire an employee?
Q4) High performers tend to quit when equal pay raises are given regardless of each employee's performance.
A)True
B)False
Q5) In a selection process,one standardized method is always appropriate for all jobs.
A)True
B)False
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Chapter 13: Culture and Diversity
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Sample Questions
Q1) Sand & Paper Co.strongly believes in discretion and dynamism with a focus outside of the organization.Identify and explain the existing culture.
Q2) Draw the differences between diversity awareness and stereotyping.
Q3) Teams composed of individuals with diverse backgrounds have potential advantages that can enhance their performance.Justify.
Q4) As part of its culture preservation drive,Lorn Inc. ,an event management firm,selects and rewards an 'Employee of the Year' during its annual performance appraisal with a view to motivating its employees' commitment to the company's norms and values.This is an example of the company following the rites of:
A)internalization.
B)passage.
C)degradation.
D)enhancement.
E)integration.
Q5) A matrix form of departmentation minimizes coordination and communication.
A)True
B)False
Q6) What steps of action should a manager take to make a diverse team productive?
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Chapter 14: Making Change
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Sample Questions
Q1) Real change in an organization involves considerable overlap and skipping among various phases.
A)True
B)False
Q2) Social interventions deal with culture and teamwork.
A)True
B)False
Q3) According to Bridges,what is the largest problem with most change initiatives?
A)Framing the problem inaccurately
B)Unfreezing the wrong system components
C)Making change in increments that are too small
D)Failing to take into account the human transitions
E)Reinforcing motivators
Q4) Creating short-term wins is a recurring method for success.Justify.
Q5) What key elements of effective communication should be remembered to avoid clutter while communicating?
Q6) According to the McKinsey 7S model,style is the procedure that employees perform to get work accomplished.
A)True
B)False
Page 16
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