Principles of Management
Final Test Solutions
Course Introduction
Principles of Management offers a comprehensive introduction to the fundamental concepts and practices essential for effective management in modern organizations. The course explores key managerial functions such as planning, organizing, leading, and controlling, while emphasizing decision-making, strategic thinking, and ethical considerations within the business environment. Students will learn about various management theories, organizational structures, leadership styles, motivation techniques, and contemporary challenges faced by managers. Through real-world case studies and interactive discussions, the course equips students with practical skills and insights necessary to succeed as future managers and leaders.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
Available Study Resources on Quizplus
17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3048
Page 2
Chapter 1: Effective Managers Understand Organizational Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60570
Sample Questions
Q1) A new industrial era began in the United States around the time of the Civil War.
A)True
B)False Answer: True
Q2) The formal and modern study of management started around ______.
A) 1750
B) 1300
C) 1900
D) 1940
Answer: C
Q3) The semiconductor pioneer Gordon Moore predicted in 1965 that computer power would double every _______________.
A) five years
B) three years
C) two years
D) twelve months
Answer: C
Q4) What are the four basic elements of a system?
Answer: Inputs,process,outputs,and the environment.
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: International and Organizational Culture
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60569
Sample Questions
Q1) Conflict between an individual's work group and other work groups within the organization usually surface during the _______________ socialization stage.
A) anticipatory
B) accommodation
C) role management
D) All of the choices are correct.
Answer: C
Q2) People are attracted to mentors who look,act and communicate like them.
A)True
B)False
Answer: True
Q3) Organizational socialization processes _______ from organization to organization.
A) by law must not vary
B) may vary in form but not content
C) vary in form and content
D) must by law vary by employee
Answer: C
Q4) What is the best way to learn how to be a mentor?
Answer: The best way to learn how to be a mentor is to be mentored yourself.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Individual Differences at Work
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60568
Sample Questions
Q1) What are the six core dimensions of diversity?
Answer: Six core dimensions of diversity exist: age,ethnicity,gender,physical attributes,race,and sexual/affectional orientation.
Q2) How might attitude affect employee behavior?
Answer: Student answers will vary but may include the behavioral and cognitive components of attitude.
Q3) A person's __________ is generally stable over time.
A) ability
B) skills
C) ZQ
D) knowledge base
Answer: A
Q4) When we speak about an individual's personality,to what are we referring?
Answer: We are referring to a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors.
Q5) Diversity has six primary dimensions.Age is one dimension.Name the other five.
Answer: Ethnicity,gender,physical attributes,race,and sexual/affectional orientation.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Perceptions and Attributions
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60567
Sample Questions
Q1) The press of time,the attitudes of the people you work with,and other situational factors all influence perceptual _______________.
A) accuracy
B) attitudes
C) reality
D) dissonance
Q2) The _____ phase of the perceptual process immediately precedes the translation step.
A) observation
B) selection
C) translation
D) response
Q3) When managers allow generalizations about their own prowess,competencies,and preferences based on a current or previous experience influence perceptions they are using a(n)___________ schema
A) person-based
B) experience-based
C) self-based
D) events-based
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Motivation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60566
Sample Questions
Q1) Joining the bowling team to make friends is a _______________ need.
A) physiological
B) psychological
C) sociological
D) Maslowian
Q2) Which of the following is considered a content theory?
A) Maslow: five-level need hierarchy
B) Vroom: an expectancy theory of choices
C) Locke: goal-setting theory that conscious goals and intentions are the determinants of behavior
D) All of the choices are based on content theory.
Q3) _______________ refers to an individual's belief regarding the likelihood that a particular behavior will be followed by a particular outcome.
A) Instrumentality
B) Valence
C) Expectancy
D) Equity
Q4) What needs are associated with Alderfer's ERG Theory?
Q5) How do Alderfer's ERG theory and Maslow's need hierarchy differ?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Job Design and Performance
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60565
Sample Questions
Q1) Job depth reflects the number of operations that a job occupant performs to complete a task.
A)True
B)False
Q2) What are the core dimensions in the job characteristics model? Which dimension do you value most highly now,and why?
Q3) Performing a job can sometimes result in health problems for the worker.
A)True
B)False
Q4) An employee with the same job title,who is at the same organizational level as another employee,may possess more,less,or the same job depth.
A)True
B)False
Q5) Performance will turn down as individuals reach the limits imposed by their abilities and time.
A)True
B)False
Q6) Job satisfaction depends on how the job holder perceives two outcomes.What are these outcomes?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Evaluation and Rewards Influence Behavior
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60564
Sample Questions
Q1) If co-workers do not believe that you deserve a promotion,your status is not likely to be enhanced.
A)True
B)False
Q2) The five Rs of work force motivation include all of the following except:
A) Responsibility
B) Respect
C) Relationships
D) Rotation
Q3) A recent survey suggests that _______________ of Fortune 1000 firms use some form of a multisource feedback review program.
A) 10 percent
B) 25 percent
C) 75 percent
D) 90 percent
Q4) What is the difference between a reward and a positive reinforcer?
Q5) What are ESOPs?
Q6) What is the difference between intrinsic and extrinsic rewards?
Q7) Skill-based pay systems have at least four potential advantages.Identify two of them.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Employee Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60563
Sample Questions
Q1) Workplace relationships can have a host of negative ramifications,including:
A) Gossip
B) Decreased productivity
C) Accusations of favoritism
D) All of the choices are correct.
Q2) Many victims perceive _______________ as the reason that bullies directed their behavior toward them.
A) anger
B) envy
C) low intelligence
D) revenge
Q3) Bullying differs from "normal" conflict with peers in that bullying is characterized by:
A) An imbalance of power
B) Strong emotional reactions from the victim
C) No effort to resolve the conflict
D) All of the choices are correct.
Q4) What is a "love contract"?
Q5) How can a manager recognize a behavior as sexual harassment?
Q6) Employees that experience incivility are impacted numerous ways.Identify three.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managing Individual Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60562
Sample Questions
Q1) For any employee assistance program to be a success,employees must trust in all of the following except:
A) The program can and will provide real help
B) The program will be available on a long-term basis
C) Confidentiality will be maintained
D) Use of the program carries no negative job implications
Q2) Two major components of a Type A Behavior Pattern are:
A) Impatience and hostility
B) Impatience and arrogance
C) Ambition and arrogance
D) Ambition and hostility
Q3) The term _______________ refers to a relatively stable set of characteristics,temperaments,and tendencies that shape the similarities and differences in people's behavior.
A) character
B) personality
C) persona
D) talent
Q4) Explain the differences in a problem-focused versus an emotion-focused strategy for coping with stress.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Groups and Teams
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60561
Sample Questions
Q1) Some researchers believe that the "go/no go" decision to launch the doomed space shuttle Challenger was influenced by groupthink.
A)True
B)False
Q2) _______________ may be a common characteristic of the members of a homogeneous group.
A) Demographics (age, race, gender, education, etc.)
B) Personality
C) Skills and abilities
D) All of the choices are correct.
Q3) The degree of conformity with group norms can be influenced by cultural factors.
A)True
B)False
Q4) The objectives of interest groups are closely related to those of the organization.
A)True
B)False
Q5) What is the difference between a work group and a team? Give an example of each.
Q6) Proximity and attraction are two reasons people form groups.How are the two related?
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Conflict and Negotiations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60560
Sample Questions
Q1) You classmate says those in times of conflict; people turn to more participative forms of leadership.How do you respond?
Q2) The relationships that exist between the anesthesiology staff,nursing staff,technician staff,and surgeons in a hospital operating room is an example of _____________.
A) pooled interdependence
B) sequential interdependence
C) reciprocal interdependence
D) functional conflict
Q3) Status incongruence conflicts are often created by _______________.
A) personalities
B) work patterns
C) time goals
D) quotas
Q4) The "law and order" approach to conflict management,i.e.,managers order people to stop arguing and to get back to work,typically causes the conflict to subside.
A)True
B)False
Q5) What are the four elements that are typically part of all negotiations?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60559
Sample Questions
Q1) What is self-handicapping?
Q2) Even if a reward has no value to an individual,it is likely to influence behavior.
A)True
B)False
Q3) A manager is powerful because he or she does or has all of the following except:
A) Allocates required resources
B) Makes crucial decisions
C) Access to important information
D) Extensive training
Q4) The Milgram studies focused on _______________.
A) the effects of punishment on learning
B) obedience to authority
C) the impact of environment on perceptions of role
D) the impact of subordinate-leader relations
Q5) Identify three strategies or techniques a manager can employ to empower his or her employees.
Q6) How does substitutability impact subunit power?
Q7) What is the difference between power and influence?
Q8) What is the difference between data,information,and knowledge?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Communicating Effectively
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60558
Sample Questions
Q1) List some of the positive and negative consequences of groups developing and using words and phrases that have meaning only to members.
Q2) Employees often go through four stages when high-level decisions are developed and implemented: these stages are _______________.
A) speculate, digest, make a conclusion, respond
B) digest, deliberate, make a conclusion, respond
C) speculate, digest, deliberate, make a conclusion
D) speculate, digest, deliberate, respond
Q3) An employee verbally states he is doing great,but his posture and facial expressions seem to say something else.Do you think he is actually doing great?
Q4) Nonverbal behavior can enhance or contradict the message the communicator is sending.
A)True
B)False
Q5) Name three things (symbols)that organizations commonly use to express hierarchical rank.
Q6) Explain the elements in the communication process.
Q7) Why is two-way communication typically preferred over one-way communication?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Decision Making
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60557
Sample Questions
Q1) In high power-distance cultures such as India,decisions are made at the _______ level of the organization.
A) highest
B) middle
C) lowest
D) None of the above. Power-distance is not related to organizational decision-making.
Q2) __________ offered a descriptive approach that has described as the administrative decision-making model.
A) Drucker
B) Smith and Howell
C) March and Simon
D) I.H. Caffie
Q3) What are the basic differences between Delphi technique and NGT? Provide examples when each method may be effective in promoting improved decision making.
Q4) Many individuals are reluctant to admit that they have made a wrong decision.List some of the methods that these individuals might use to reduce their dissonance.
Q5) Provide an example of a nonprogrammed secession that may face a university.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60556
Sample Questions
Q1) Fielder believes that a leader's style,whether relationship- or task-oriented,is:
A) Fixed or enduring
B) Undefined
C) Flexible and ever-changing
D) Temporary
Q2) Keen analytical abilities can contribute to effectiveness in non-charismatic leaders.
A)True
B)False
Q3) _______________ leaders will typically make major changes in the firm's or unit's mission,way of doing business,and human resources management to achieve their vision.
A) Directive
B) Supportive
C) Transformational
D) Transactional
Q4) Briefly describe what is meant by an "initiating structure."
Q5) Bass identified several factors associated with transformational leadership.List three. To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Structure and Design
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60555
Sample Questions
Q1) The greater the use of ________ departments the _________ the centralization.
A) customer; greater
B) functional; greater
C) functional; less
D) geographic; greater
Q2) A relatively high delegation of authority discourages the development of management.
A)True
B)False
Q3) List and define the three dimensions that are often used in research and practice to describe structure.
Q4) What is the most essential feature of a matrix organization?
Q5) Define what is meant by the term division of labor.
Q6) Matrix organizations achieve the desired balance by superimposing a horizontal structure of _______________ on the vertical structure.
A) authority
B) influence
C) communication
D) All of the choices are correct.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Organizational Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60554
Sample Questions
Q1) ______________ approaches to organizational change refer to managerial actions that attempt to improve effectiveness by introducing change through formal policies and procedures.
A) Process
B) Structural
C) Mechanistic
D) Organic
Q2) Today's managers and faced with ________ change.We must also recognize that the rate of change has been ______.
A) continual; accelerating
B) sporadic; inconsistent
C) continual; decelerating
D) sporadic; accelerating
Q3) The correct sequence of phases in appreciative inquiry is:
A) Dreaming, designing, discovering, delivering
B) Discovering, designing, dreaming, delivering
C) Dreaming, discovering, designing, delivering
D) Discovering, dreaming, designing, delivering
Q4) Why may a theoretically sound change approach not achieve any of the anticipated results?
To view all questions and flashcards with answers, click on the resource link above. Page 19