Principles of Management
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Course Introduction
Principles of Management introduces students to the fundamental concepts, theories, and practices that form the foundation of effective management in organizations. The course covers key managerial functions such as planning, organizing, leading, and controlling, while exploring essential topics including decision-making, motivation, organizational structure, leadership styles, communication, and ethical considerations. By examining real-world case studies and practical applications, students develop critical thinking and problem-solving skills necessary for addressing managerial challenges and promoting organizational success in a dynamic business environment.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 2nd Edition by Kinicki
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16 Chapters
1521 Verified Questions
1521 Flashcards
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Chapter 1: Making OB Work for Me
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Sample Questions
Q1) Research has shown that
A) person factors influence a person's performance more than situation factors.
B) situation factors influence a person's performance more than person factors.
C) person and situation factors influence a person's performance equally.
D) a person's behavior and performance are a function of interdependent person and situation factors.
E) neither person nor situation factors significantly influence behavior or performance.
Answer: D
Q2) Define and .Describe the Three-Step Approach to Problem Solving.Think of a current problem you are facing and describe it using the three-step approach.
Answer: A problem is a difference or gap between an actual and a desired situation.In turn,problem solving is a systematic process of closing these gaps.Our applied approach to problem solving proposes three activities or steps along the way: Step 1: Define the problem.Step 2: Identify the OB concepts or theories to use to solve the problem.Step 3: Make recommendations and (if appropriate)take action.
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3
Chapter 2: Values and Attitudes
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Sample Questions
Q1) Why is it important for managers to pay attention to workplace attitudes? In your personal experience,is there one attitude that is more important than others? Describe the attitude and provide an example.
Answer: Managers should track a limited number of workplace attitudes to gauge how the organization is doing.Savvy managers will track four key workplace attitudes: organizational commitment,employee engagement,perceived organizational support,and job satisfaction.That is because these attitudinal measures serve a dual purpose.First,they represent important outcomes that managers may be working to enhance directly.Second,they link to other significant outcomes that managers will want to improve where possible.
Q2) Which of the following is not one of the predominant models of the causes of job satisfaction?
A) Value attainment
B) Dispositional factors
C) Cognitive dissonance
D) Equity
E) Met expectations
Answer: C
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4
Chapter 3: Individual Differences and Emotions
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Sample Questions
Q1) Alana has a capacity for constructive thinking,reasoning,and problem solving.She exhibits intelligence.
A)True
B)False
Answer: True
Q2) What is a "proactive personality"? Why is it important for managers to be proactive and have proactive subordinates? Now describe an example of proactivity from your student experience.
Answer: A proactive personality is someone who is relatively unconstrained by situational forces and who affects environmental change.Proactive people identify opportunities and act on them,show initiative,take action,and persevere until meaningful change occurs.Research shows that those with proactive personalities positively influence many work outcomes (e.g.,increased performance,satisfaction,affective organizational commitment,and social networking).The ideal scenario is for both the manager and employee to be proactive.
Q3) Practical intelligence is very similar to logical-mathematical intelligence.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Social Perception and Managing Diversity
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Sample Questions
Q1) Camilla,a manager,notes that Wilhelm's written reports from his hire date to the present are very thorough and accurate.Camilla is looking at
A) consensus.
B) distinctiveness.
C) implicit factors.
D) explicit factors.
E) consistency.
Q2) Surface-level characteristics include _____,age,and race.
A) gender
B) attitudes
C) opinions
D) values
E) seniority
Q3) Why do recruiters use virtual interviews?
A) to accurately assess if the applicant will "fit in"
B) to reduce problems associated with implicit cognition
C) solely to save on travel expenses
D) to evaluate work that does not produce objective outcomes
E) to better judge leadership qualities
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Page 6
Chapter 5: Foundations of Employee Motivation
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Sample Questions
Q1) In Maslow's needs hierarchy theory,_______ is the lowest level and __________ is the highest level.
A) safety; self-actualization
B) safety; esteem
C) love; esteem
D) physiological; esteem
E) physiological; self-actualization
Q2) Wayne is on the production line for Medical Services Inc.He has been there for five years and has won Employee of the Month more than anyone else.Zander,his coworker,who has only been at Medical Services three years and hasn't even been nominated for Employee of the Month,just received a promotion.Wayne perceives a
A) negative expectancy.
B) negative output.
C) positive inequity.
D) positive output.
E) negative inequity.
Q3) Process theories are more dynamic than content theories.
A)True
B)False
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Page 7
Chapter 6: Performance Management
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Sample Questions
Q1) Anna blinks her eyes whenever she looks up at the sun.This is an example of A) respondent behavior.
B) a learned reaction.
C) behavioral contingency.
D) operant behavior.
E) the law of effect.
Q2) Dr.Hogan carefully chose the final exams written by her best students to read first.They all received excellent grades.After these,she read the rest of the exams and graded most of them average or worse.This is an example of _________ perceptual error.
A) halo
B) leniency
C) central tendency
D) recency
E) contrast effects
Q3) Justine purchases a T-shirt from Yours Truly Products,an online store.When she receives it,the design is off-center and the seams are loose.She decides never to order from Yours Truly again.Explain Justine's behavior and response in terms of contingent consequences.
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Page 8
Chapter 7: Positive Organizational Behavior
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Sample Questions
Q1) ____ is one characteristic that describes an organization with positive OB
A)Single-minded focus on winning
B)Pursuing wealth
C)Positive deviance
D)Secrecy.
E)Figuring out how to beat the competition
Q2) Javier's supervisor asks him to create a PowerPoint presentation for the next staff meeting based on a series of note cards he provided.Javier is experiencing ______ because he is proficient at PowerPoint.
A) hope
B)efficacy
C) PERMA
D) health
E) resilience
Q3) Define the term social support.Identify and briefly describe the types of social support.Give an example of each from your own life.
Q4) What is Positive OB and how does this concept help managers?
Q5) How can an individual develop his or her own psychological capital? Why is this important?
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Chapter 8: Groups and Teams
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Sample Questions
Q1) The team is generating a lot of ideas on how to approach the management case study problem.Everyone seems to have a plan.Joe stands up and says,"I will make a list on the board of all of our ideas." Joe is acting as A) orienter.
B) energizer.
C) elaborator.
D) coordinator. E) recorder.
Q2) Organizations with the most effective teams typically use hybrid rewards that reward and recognize both individual and team performance.
A)True
B)False
Q3) Groups share norms and have goals. A)True
B)False
Q4) Discuss the 3 Cs of effective teams.How do these relate to the 3 Cs of effective team players?
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Chapter 9: Communication in the Digital Age
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Sample Questions
Q1) _______ is the process of translating thoughts into a code or language that can be understood by others.
A) Choosing a medium
B) Analyzing media richness
C) Decoding
D) Encoding
E) Giving Feedback
Q2) ______ is one advantage of having a face-to-face conversation.
A) Immediate Feedback
B) Speed of communication
C) Additional noise
D) A written record
E) Creating an impersonal, formal mood
Q3) Which of the following is a tip for more effective PowerPoint presentations?
A) Include questions on slides.
B) Utilize lots of images.
C) Make sure you have plenty of special effects.
D) Use multiple font styles, sizes, and colors.
E) Put everything you have to say on a slide.
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Page 11
Chapter 10: Managing Conflict and Negotiations
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Sample Questions
Q1) Laura is head of ABC Systems.She needs to allocate a fixed amount of funds to various projects.There are two top projects that Laura believes hold the most promise.She decides to arrange a structured debate for the two top proposals.Importantly,the assumptions of each proposal are identified,and a conflicting counterproposal is generated based on a different set of assumptions.Advocates of each position present and debate the merits of their proposal before Laura makes her decision.Which technique is Laura using to help her make a better decision?
A) dialectic method
B) negotiation
C) devil's advocacy
D) avoidance
E) mediation
Q2) Which of the following statements about conflict is ?
A) Conflict should be completely eliminated across the organization.
B) Conflict should be encouraged in some departments and discouraged in others.
C) Organizations experiencing excessive conflict tend to also be apathetic, uncreative, and indecisive.
D) Use of technology and virtual teams can minimize conflict.
E) Organizations can suffer from too little conflict.
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Page 12
Chapter 11: Decision Making and Creativity
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Sample Questions
Q1) In groupthink,the "inherent morality" symptom is likely to
A) breed excessive optimism.
B) cause groups to underestimate opponents.
C) cause groups to interpret silence as assent.
D) question loyalty of dissenters.
E) cause the group to ignore ethical considerations.
Q2) A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision portrays which style?
A) analytical
B) conceptual
C) directive
D) behavioral
E) consultative
Q3) Define decision-making style.Identify the four styles,and describe the dimensions that underlie these styles.Which of these reflects your decision-making style ?
Q4) Describe the stages in the rational model of decision making.What is good and bad about this model?
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Chapter 12: Power,influence,and Politics
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Sample Questions
Q1) Coalition building is getting others to support your efforts to persuade someone to do something.
A)True
B)False
Q2) Which of the following statements about impression management is ?
A) Impression management is generally damaging to careers.
B) Ingratiation can improve your performance appraisal results.
C) Ingratiation can make your boss like you more.
D) Too little impression management can cause you to be overlooked by your boss.
E) Too much impression management can get you labeled a "phony."
Q3) ______ is(are)conscious efforts to affect and change a specific behavior in others.
A) Influence tactics
B) Political tactics
C) Impression management
D) Power sharing
E) Influence sharing
Q4) Structural empowerment is an input into psychological empowerment.
A)True
B)False
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Chapter 13: Leadership Effectiveness
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Sample Questions
Q1) The general strategy for the practical application of situational theories includes all of the following except
A) identify important outcomes.
B) identify situational conditions.
C) match leadership to the conditions at hand.
D) stick to one leadership style.
E) identify relevant leadership behaviors.
Q2) A wilderness group is camping in the national forest.This is their second adventure,but they don't know each other very well.During the night,a fire starts.The group is scared and unclear about what the best course of action is.Think about the type of leadership that would be best in a natural disaster like a fire.In an uncertain situation the leader-member relations are usually poor,the task is unstructured,and the position power is weak.Using Fiedler's contingency model of leadership,describe the ideal leader in this situation.Identify including the leadership styles,the dimensions of situational control,and the overall model.
Q3) Effective leadership is influenced not only by leadership behavior,but also task-oriented traits and interpersonal attributes.
A)True
B)False
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Page 15
Chapter 14: Organizational Culture, socialization, and Mentoring
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Sample Questions
Q1) In the _________ phase of organizational socialization,employees' values,skills,and attitudes start to shift as the new recruit discovers what the organization is truly like.
A) mentoring
B) anticipatory
C) encounter
D) change and acquisition
E) networking
Q2) What cultural types represent competing values?
A) market and hierarchy
B) hierarchy and clan
C) clan and adhocracy
D) adhocracy and market
E) clan and market
Q3) Organizational cultures can drive employee attitudes,performance,and organizational effectiveness,thereby leading to competitive advantage.
A)True
B)False
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Page 16
Chapter 15: Organizational Design, effectiveness, and Innovation
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Sample Questions
Q1) Which of the following statements about mechanistic organizations is ?
A) Mechanistic organizations generally have open structures.
B) Mechanistic organizations generally are expected to produce reliability and consistency in internal processes.
C) Mechanistic organizations result in lower efficiency, quality, and timeliness.
D) Mechanistic organizations are more responsive to customer feedback.
E) Mechanistic organizations are inappropriate in industries where mistakes and errors can be catastrophic.
Q2) __________ rely on leveraging technology and structural flexibility to maximize potential value through outsourcing and external collaboration.
A) Traditional structures
B) Horizontal designs
C) Open designs
D) Matrix organizations
E) Divisional organizations
Q3) Define mechanistic and organic organizations.For which type of environment is each most appropriate?
Q4) Identify the pros and cons of the different types of organizational structures.
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Chapter 16: Managing Change and Stres
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Sample Questions
Q1) __________ are perceptions of whether a stressor is irrelevant,positive,or negative.
A) Coping strategies
B) Primary appraisals
C) Secondary appraisals
D) Tertiary appraisals
E) Escape strategies
Q2) Abis Sneakers & Stuff states that it plans to be "the number one athletic company in the world." What does this represent?
A) strategic plan
B) vision
C) mission statement
D) SWOT analysis
E) organizational structure
Q3) ________ is(are)an example of a stressor at the individual level.
A) Excessive job demands
B) A manager providing inadequate direction
C) A high-pressure environment
D) Life-work imbalance
E) An unreliable team member
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