Principles of Management
Final Exam Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management as they apply to organizations of all types. The course covers essential topics such as planning, organizing, leading, and controlling, emphasizing decision-making, strategic planning, organizational structure, and communication. Students will explore the roles and responsibilities of managers, the impact of organizational culture, ethical considerations, motivation, leadership styles, and change management. Through case studies and real-world examples, this course provides a foundation for understanding how effective management contributes to organizational success in a dynamic business environment.
Recommended Textbook
Organizational Behavior V 1.1 by Talya
Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Chapter 1: Organizational Behavior
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Sample Questions
Q1) An auditory learner
A)learns primarily by taking tests.
B)learns primarily by listening to others.
C)learns by reading and seeing diagrams and graphs.
D)learns best by trial and error.
Answer: B
Q2) Case studies suffer from questions as to whether the results of one organization are generalizable to other situations and organizations.
A)True
B)False
Answer: True
Q3) A shamrock organization
A)prevents flexible staffing in an organization.
B)is comprised of one-third regular employees,one-third temporary employees,and one-third offshore employees.
C)is the current structure of most organizations in the United States.
D)increases full-time employment rates in the overall economy.
Answer: B
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3
Chapter 2: Managing Demographic and Cultural Diversity
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Sample Questions
Q1) Discrimination charges filed against employers based on disabilities cover which of the following impairments?
A)cancer
B)hearing impairments
C)manic-depressive disorder
D)all of the above
Answer: D
Q2) Companies in cultures high in uncertainty avoidance
A)have a very short,simple recruiting and selection process for new employees.
B)tend to have written employment contracts for employees.
C)have limited numbers of policies and procedures in employee handbooks and other manuals.
D)tend to enter a large number of foreign markets.
Answer: B
Q3) Ethnic minorities experience a wage gap and a glass ceiling even more severe than that faced by women.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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Sample Questions
Q1) The car was traveling very slowly on the highway in front of Ned.He turned to Sally and said,"This is ridiculous,we are never going to get there on time.That must be a woman driver in front of us!" Ned is engaging in
A)false consensus error.
B)self-fulfilling prophecy.
C)stereotyping.
D)first impressions.
Answer: C
Q2) Matching candidates to jobs is a key way of ensuring ________ performance and ____________ turnover in the workplace.
Answer: high,low
Q3) There is usually a strong relationship between good person/organization fit and high job performance.
A)True
B)False
Answer: False
Q4) Three key factors in understanding attribution are ___________,_____________,and ______________.
Answer: consensus,distinctiveness,consistency
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Which of the following statements regarding turnover is true?
A)The link between work attitudes and turnover is direct.
B)Even though they are very unhappy with a job,employees may not leave an organization.
C)Employees will quit their jobs voluntarily only when they feel they will get fired.
D)Manager absenteeism causes employee turnover.
Q2) Research indicates which of the following statements regarding factors that predict job performance is FALSE?
A)When we are treated well,we want to reciprocate,thus when the company treats us well,we perform more effectively.
B)Positive work attitudes and performance are unrelated.
C)Conscientious employees perform better than those who are not conscientious.
D)High role ambiguity,and the resulting stress,can eventually lead to lower performance.
Q3) In China,absence from work due to illness is considered relatively unacceptable.
A)True B)False
Q4) Name and define two work attitudes.
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) Clarissa emphasizes frequent harmonious interpersonal relationships.Clarissa has a high _________ _________ ______.
Q2) Which of the following is a process based theory of motivation?
A)Alderfer's ERG theory.
B)Herzberg's two-factor theory.
C)Skinner's reinforcement theory.
D)McClelland's acquired needs theory.
Q3) The XYZ Corporation just announced a new bonus program where managers can provide "on the spot" bonuses for an exceptional job done that day.XYZ is proposing to offer bonuses on a _____________ _____________ schedule.
Q4) Under McClelland's theory,individuals who focus on goals and deadlines have a
Q5) Describe how reinforcement theory has been successful in explaining ethical behavior.
Q6) Esteem needs are
A)the need to bond with other human beings.
B)the desire to form lasting attachments.
C)the desire to feel important.
D)the freedom from an uncertain future.
Page 7
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Skill variety and task significance are the most important elements in deciding motivational potential.
A)True
B)False
Q2) Job enlargement involves moving employees from job to job at different intervals.
A)True
B)False
Q3) Research on performance appraisal suggests
A)performance appraisal ratings are usually used only for feedback purposes.
B)employees are always well aware of the basis for their evaluations.
C)as organizations become flatter,there is less need for multiple appraisal perspectives like those of peers,customers and subordinates.
D)feedback is most effective if it immediately follows high or low performance.
Q4) ____ _______________ breaks down jobs into their simplest components and assigns them to employees so that they can perform tasks in a repetitive manner.
Q5) Access to information is a key factor in empowering employees.
A)True
B)False
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Chapter 7: Managing Stress and Emotions
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Sample Questions
Q1) The _______________ is the region of the brain responsible for stimulating fear responses.
Q2) Diet acts as an individual lifestyle choice to impact stress levels.Which of the following statements about diet is INCORRECT?
A)Eating light meals in the middle of the day may slow down the body because there is insufficient food energy available to stimulate the brain to react to stress.
B)Greasy foods make a person feel tired because digestion of the fats in such foods diverts blood from the brain.
C)The dopamine in fish produces a feeling of alertness.
D)Eating fish for lunch tends to improves reaction times.
Q3) Differentiate between a Type A personality and a Type B personality.
Q4) Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others.
A)True
B)False
Q5) Name two workplace stressors and give an example of each.
Q6) Should we all have a "good cry" sometime to relieve stress?
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Chapter 8: Communication
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Sample Questions
Q1) Communication usually travels diagonally to
A)supervisors.
B)coworkers.
C)subordinates.
D)other departments.
Q2) An informal gossip network that can be a barrier to effective communication is called a ____________.
Q3) Personal filtering of what we see and hear so as to suit our own needs is _____________ _______________.
Q4) _________________ __________ communication channels convey more nonverbal information and tend to be used by effective managers.
Q5) Which of the following statements about e-mail is INCORRECT?
A)Over 100 million American adults use e-mail at least once a day.
B)Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays."
C)E-mail is the most popular medium of communication today.
D)A large portion of e-mails received are either scam or spam attempts.
Q6) Anything that interferes with or distorts the message being transformed is __________________.
Page 10
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) Self-managed teams
A)increase the hierarchy in an organization.
B)operate under goals provided by top level management and passed down through the chain of command.
C)have an appointed leader,but can select individual team members.
D)can be found at all levels in an organization.
Q2) Team tasks include __________ tasks,________ __________ tasks and _____________ tasks.
Q3) The adjourning stage of groups is seldom met with any emotional feelings or concern.
A)True
B)False
Q4) Idea generation tasks
A)include actually making something such as a building,product or marketing plan.
B)deal with creative tasks such as brainstorming a new direction or creating a new process.
C)refer to coming up with plans for actions and making decisions.
D)involve team members working on each task simultaneously.
Q5) What is the difference between a group and a team?
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Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) Commonly,the conflict resolution process of _________ follows that of ___________ but research indicates that the process of _____________ followed by ____________ actually leads to more voluntary agreements between the parties.
Q2) When two people who are in conflict emphasize problem solving and integration of each other's goals,they are utilizing a ____________ conflict handling style.
Q3) The key to keeping conflict or disagreement healthy in an organization is to focus the discussion on the task,not the personalities.
A)True
B)False
Q4) Research on effective teams indicates that they experience A)high levels of relationship conflict.
B)moderate levels of process conflict at the beginning of the project timeline.
C)moderate levels of task conflict in the middle of the project timeline.
D)moderate levels of relationship conflict and high levels of process conflict.
Q5) The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation.
A)True
B)False
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Chapter 11: Making Decisions
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Sample Questions
Q1) The tendency for people to focus on television ads that say,"Medicine X is 60% effective in reducing symptoms" does not look at the fact that that statement means that "Medicine X fails to reduce those symptoms 40% of the time." This tendency is called
Q2) The ________ _________ ____________ is a tool designed to help group decision making by ensuring that all members participate fully.
Q3) Innovation and creativity are the same thing.
A)True
B)False
Q4) A series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice describes
A)the bounded rationality model.
B)the rational decision-making model.
C)the intuitive decision-making model.
D)the creative decision-making model.
Q5) The __________ ________ is a group process using written responses to a series of questionnaires instead of physically bringing individuals together to make a decision.
Q6) The generation of new,imaginative ideas is ___________.
Page 13
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Nelson is the manager of a marketing department in a medium sized company.Nelson has six employees reporting to him.In deciding the goals for the department for next quarter,Nelson is holding a meeting for employee input and direction.Nelson uses a(n)_________ style of decision making in the marketing department.
A)authoritarian
B)democratic
C)laissez-faire
D)supportive
Q2) The two broad categories of leader behaviors are
A)task-oriented and authority-oriented structures.
B)task-oriented and initiating structures.
C)people-oriented and authority-oriented structures.
D)task-oriented and people-oriented structures.
Q3) Describe each of the four leadership styles and under what circumstances the style is most effective.
Q4) Those leaders who lead employees by aligning employee goals with the leader's goals are _______________ leaders.
Q5) Under what conditions would a task-oriented manager be most successful?
Q6) What is servant leadership?
Page 14
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Chapter 13: Power and Politics
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Sample Questions
Q1) Managers at a pharmaceutical research and development firm have checkbooks that they carry around with them as they monitor their subordinates.If a manager notes outstanding behavior by a subordinate,they can write the high-level performer a check on the spot.This is an example of the manager's ___________ power.
A)referent
B)reward
C)expert power
D)information
Q2) What are some individual antecedents of political behavior?
Q3) What is conformity? Give an example of an instance where people conformed.
Q4) Mike was playing video games.His mother came downstairs and said,"Mike,your room is a mess.I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room.Mike has responded to Mom's influence attempt with A)compliance.
B)resistance.
C)commitment.
D)exchange.
Q5) The visual map of relationships between individuals is a ________ __________.
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) What impact might workforce demographics have on an organization?
Q2) Cultures low in uncertainty avoidance are comfortable with change. A)True
B)False
Q3) _________ structures are most effective for organizations that do not have large numbers of products.
Q4) An organization where all the nonessential functions are outsourced is a A)strategic alliance.
B)modular organization.
C)matrix organization.
D)learning organization.
Q5) Matrix organizations violate the unity of command principle. A)True
B)False
Q6) A learning organization is one where acquiring knowledge and changing behavior as a result of the newly acquired knowledge is part of the organization's design. A)True
B)False
Q7) Compare and contrast mechanistic and organic structures.
Page 16
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Chapter 15: Organizational Culture
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Sample Questions
Q1) Describe two visual elements of a firm's culture and provide an example of each.
Q2) Which of the following statements regarding the attraction-selection-attrition (ASA)process is INCORRECT?
A)Individuals self-select the companies for which they choose to work.
B)Due to economic circumstances,companies today hire people for fit with the job only and are much less concerned about fit with the culture.
C)The ASA process aids organizations in maintaining the relative homogeneity of employee personalities and values.
D)Person-organization misfit is an important reason for employee turnover.
Q3) Cultures that are flexible,adaptable and experiment with new ideas are __________ cultures.
Q4) A strong culture always outperforms a weak culture because of the consistency of expectations.
A)True
B)False
Q5) The culture of a company is heavily impacted by the culture of its nation of origin.
A)True B)False
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