Principles of Management
Final Exam Questions
Course Introduction
Principles of Management introduces students to the foundational concepts and functions involved in managing organizations effectively. The course explores essential topics such as planning, organizing, leading, and controlling within various types of businesses and institutions. Emphasis is placed on management theories, decision-making, strategic leadership, motivation, communication, organizational structure, and the roles managers play in todays dynamic and global workplace. By understanding these core principles, students will develop practical skills to analyze management scenarios and contribute successfully to organizational goals.
Recommended Textbook
Human Resource Management 15th Edition by Gary Dessler
Available Study Resources on Quizplus
18 Chapters
1980 Verified Questions
1980 Flashcards
Source URL: https://quizplus.com/study-set/1471
Page 2
Chapter 1: Introduction to Human Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29285
Sample Questions
Q1) What term refers to the knowledge, skills, and abilities of a firm's workers?
A)human resources
B)human capital
C)intangible assets
D)contingent personnel
Answer: B
Q2) Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
A)scientific rigor
B)existing data
C)research studies
D)qualitative opinions
Answer: D
Q3) Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Equal Opportunity and the Law
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29295
Sample Questions
Q1) In Griggs v. Duke Power Company, Griggs sued the power company because it required coal handlers to be high school graduates. The Supreme Court ruled in favor of Griggs because ________.
A)high school diplomas were not related to success as a coal handler
B)Duke Power Company intentionally discriminated based on race
C)no business necessity existed for Duke Power Company
D)Title VII forbids job testing
Answer: A
Q2) According to the Americans with Disabilities Act, which of the following would NOT be considered a disability?
A)cosmetic disfigurement
B)anatomical loss
C)pyromania
D)physiological disorder
Answer: C
Q3) Under no circumstances may religion be used as a bona fide occupational qualification (BFOQ).
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Human Resource Management Strategy and Analysis
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29296
Sample Questions
Q1) All of the following are commonly addressed in an HR audit EXCEPT ________.
A)exempt workers
B)job descriptions
C)accounting expenses
D)workers' compensation benefits
Answer: C
Q2) What is an applicant tracking system? How can such systems improve a firm's talent management efforts?
Answer: An applicant tracking system allows a firm to collect and assess recruitment metrics. Metrics might include, "quality of new hires" and on "which recruitment sources produce the most new hires." Applicant tracking systems support the employer's talent management efforts in other ways. For example, installing an Authoria ATS enabled the Thomson Reuters Company to identify the sources, candidate traits, and best practices that work best in each geographic area where they do business. This in turn enabled them to reduce recruiting costs, for instance, by shifting recruitment dollars from less effective sources to ones that are more effective. Similarly, the ATS can also help hire better employees, for instance, by helping the employer see which employee competencies correlate with superior performance.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Analysis and the Talent Management Process
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29297
Sample Questions
Q1) After identifying a business process to redesign, the next step in business process reengineering is measuring the performance of the existing process.
A)True
B)False
Q2) Effective talent management focuses on developing employee competencies that align with strategic goals.
A)True
B)False
Q3) For which of the following jobs is direct observation NOT a recommended method for collecting job analysis data?
A)assembly-line worker
B)accounting clerk
C)attorney
D)nurse
Q4) How has modern technology, such as the Internet, changed job analysis methods? How has the Internet improved the ability of managers to write job descriptions?
Q5) What is the difference between job enlargement, job rotation, and job enrichment?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29298
Sample Questions
Q1) A small software firm is seeking several permanent employees with experience in the semiconductor industry and advanced degrees in computer science. The firm is a small one and cannot afford to pay a traditional recruiting firm a fee of 30% per each hire's salary. Instead, this firm should consider using a(n)________.
A)contingency-based recruiter
B)temporary staffing agency
C)outsourcing staffing service
D)on-demand recruiting service
Q2) Which of the following is information that should NOT be requested on application forms?
A)experience
B)technical skills
C)marital status
D)training
Q3) Video résumés eliminate the possibility of applicants claiming discrimination in a firm's hiring practices.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Employee Testing and Selection
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29299
Sample Questions
Q1) Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
A)equivalency
B)reliability
C)expectancy
D)validity
Q2) Which personality characteristic refers to the disposition to be imaginative, nonconforming, and unconventional?
A)extroversion
B)conscientiousness
C)neuroticism
D)openness to experience
Q3) How would an employer benefit from using both personality tests and situational tests when screening job applicants?
Q4) Interest inventories are useful for career planning because they compare the interests of the test taker to the interests of people in various occupations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Interviewing Candidates
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29300
Sample Questions
Q1) An employer can most likely increase the reliability of a panel interview by
A)using an unstructured interview format
B)interviewing multiple candidates simultaneously
C)providing interviewers with scoring sheets and sample answers
D)requiring candidates to participate in work sampling techniques
Q2) When rejecting a job candidate, it is best to refrain from providing an explanation detailing the reason for the rejection because most candidates view an employer more positively when they don't know the reason for the rejection.
A)True
B)False
Q3) Interviews can be made more effective if the interviewer studies the job description and uses a standardized interview form.
A)True
B)False
Q4) As an HR manager, you will most likely interview job candidates. What actions can you take to ensure that an interview is effective?
Q5) What are profiles? What role do profiles play in the employee selection process?
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29301
Sample Questions
Q1) Surveys estimate that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.
A)True
B)False
Q2) What is the final step in the ADDIE training process?
A)evaluating the program's successes or failures
B)rewarding employees for program participation
C)conducting a budget and needs analysis
D)training the targeted group of employees
Q3) Which of the following best describes the first step in a performance analysis?
A)comparing a person's actual performance to the ideal performance
B)investigating employee-related customer complaints
C)evaluating supervisor performance reviews
D)conducting job knowledge assessments
Q4) Studies show that trainees are distracted by visual aids presented during training sessions.
A)True
B)False
Q5) What is programmed learning and why is it used in organizations?
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29302
Sample Questions
Q1) ________ means making sure that the manager and the subordinate agree on the subordinate's job standards and the appraisal method to be used.
A)SMART goals
B)Organizational development
C)Defining the job
D)Forced distribution
Q2) Which of the following is LEAST likely to cause a supervisor's performance appraisal of a subordinate to be biased?
A)purpose of the appraisal
B)location and time of the appraisal
C)personal characteristics of the subordinate
D)relationship between supervisor and subordinate
Q3) What are the guidelines that supervisors should follow to hold effective appraisals and minimize problems like bias and halo effects? How can rating committees improve the fairness of the appraisal process?
Q4) Describe the four basic types of appraisal interviews.
Q5) What is a behaviorally anchored rating scale (BARS)? How would a manager develop a BARS?
Q6) What are the essential steps of the performance appraisal process?
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Employee Retention, Engagement, and Careers
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29286
Sample Questions
Q1) Which of the following is a specific example of a career development activity?
A)job evaluation
B)training workshop
C)college recruitment
D)performance appraisal
Q2) A focus on competitiveness and motivation suggests that a company should promote on the basis of seniority.
A)True
B)False
Q3) As an employer, what is the primary benefit of cutting a high turnover rate?
A)selling stock
B)saving money
C)attracting applicants
D)meeting legal obligations
Q4) Which term refers to actions intended to place physical or psychological distance between employees and their work environments?
A)employee disengagement
B)workplace separation
C)job withdrawal
D)attrition
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Establishing Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29287
Sample Questions
Q1) Which of the following jobs is most likely categorized as nonexempt from the overtime pay provisions of the Fair Labor Standards Act?
A)taxicab driver
B)personnel director
C)newspaper writer
D)computer systems analyst
Q2) Which of the following is NOT one of the typical methods used by job evaluation committees to determine the worth of a job?
A)ranking
B)point method
C)job classification
D)paired comparison
Q3) What are your compensation options if you are an employer who needs to transfer an employee from a low cost-of-living area to a high cost-of-living area?
Q4) Portability rights refer to an employee's ability to transfer his or her vested rights from one organization to another.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Pay for Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29288
Sample Questions
Q1) Research indicates that employee stock ownership plans most likely ________.
A)encourage employees to retire too early
B)place firms at greater risk for employee lawsuits
C)increase employee commitment
D)encourage transparency within global organizations
Q2) Explain the advantages of employee stock ownership plans.
Q3) How does merit pay differ from a bonus?
A)Merit pay becomes part of an employee's base pay, but a bonus does not.
B)A bonus becomes part of an employee's base pay, but merit pay does not.
C)Merit pay is linked to individual performance, while a bonus is linked to profits.
D)A bonus is linked to individual performance, while merit pay is linked to profits.
Q4) Dual-career ladders are effective tools for managing the professional pay of working mothers who desire a work-life balance.
A)True
B)False
Q5) What is the Sarbanes-Oxley Act? How does it affect incentive plans? Do you support the legislation? Why or why not?
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Benefits and Services
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29289
Sample Questions
Q1) Portability makes it easy for employees who leave one firm to work for another firm to take their accumulated pension funds with them.
A)True
B)False
Q2) What are the three types of benefits provided by Social Security?
Q3) Disability insurance provides income protection for salary loss due to illness or accident.
A)True
B)False
Q4) Which of the following occupations is commonly subjected to compressed workweeks?
A)engineer
B)attorney
C)teacher
D)pilot
Q5) Health care costs have dropped significantly in recent years due to government intervention and the increased use of HMOs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Building Positive Employee Relations
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29290
Sample Questions
Q1) A principal cause of ethical compromises is based on organizational pressure to meet a schedule or some other objective.
A)True
B)False
Q2) Which element of bullying involves the use of power to control or harm and the people being bullied may have a hard time defending themselves?
A)repetition
B)imbalance of power
C)name-calling
D)intent to cause harm
Q3) In FedEx's Guaranteed Fair Treatment Process (GFT P), step three is the officer complaint, where the complainant submits a written complaint to an officer (VP or senior vice president)of the division.
A)True
B)False
Q4) What is the "Bad Apples, Bad Cases, and Bad Barrels" way of looking at ethics in organizations? Describe each category.
Q5) What is organizational justice? How does it related to performance appraisal?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Labor Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29291
Sample Questions
Q1) Union activism and unclear job descriptions are often underlying causes for employee grievances.
A)True
B)False
Q2) Right to work legislation outlaws unions and union membership in specific states.
A)True
B)False
Q3) Which of the following was NOT designated an unfair labor practice by the Wagner Act?
A)bribing employees
B)using company spy systems
C)requiring yellow dog contracts
D)moving businesses to avoid unionization
Q4) Union pressure on a company's shareholders, directors, and customers is known as a corporate campaign.
A)True
B)False
Q5) What is union security? Explain the five types of union security.
Q6) What are the ways that an employer can lose an NLRB election?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Safety, Health, and Risk Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29292
Sample Questions
Q1) People who are impulsive and highly extroverted tend to be accident prone.
A)True
B)False
Q2) Which of the following best describes the primary purpose of the Occupational Safety and Health Administration?
A)set and enforce the safety and health standards for almost all workers in the U.S.
B)ensure that employees of state agencies have safe and healthy working conditions
C)provide safe and healthy working conditions to all self-employed persons
D)ensure that family farms provide healthy and safe working environments
Q3) ________ is defined as the total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal.
A)Depression
B)Job stress
C)Anxiety
D)Burnout
Q4) What are the factors leading to job stress? How can employees reduce their job stress?
To view all questions and flashcards with answers, click on the resource link above.
18
Chapter 17: Managing Global Human Resources
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29293
Sample Questions
Q1) In a brief essay, discuss the economic and labor relations factors that are unique to Europe.
Q2) Which of the following is NOT one of the primary expense groups used in the balance sheet approach to formulating expatriate pay?
A)taxes
B)housing
C)disposable income
D)discretionary expenses
Q3) Adaptability screening is a commonly used process to assess the likelihood that an expatriate can reintegrate into his or her home country's culture following a foreign assignment.
A)True
B)False
Q4) In a polycentric corporation, the prevailing belief is that home country attitudes, management style, knowledge, and managers are superior to anything the host country might offer.
A)True
B)False
Q5) Explain the balance sheet approach to formulating expatriate pay.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Managing Human Resources in Small and Entrepreneurial Firms
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/29294
Sample Questions
Q1) All of the following tasks can be managed with most HR software programs EXCEPT
A)payroll
B)attendance
C)outplacement
D)benefits management
Q2) ________ processing allows for employees to self-enroll in all their desired benefits program over the Internet at a secured site.
A)Improved-Transaction
B)Improved Reporting
C)HR system integration
D)Self
Q3) Jana owns a dry cleaning business and employs 25 people. She needs a safety and accident checklist that is specific to the dry cleaning industry. Jana would most likely find the information she needs on the ________ Web site.
A)SBA
B)O*NET
C)EEOC
D)OSHA
Page 20
To view all questions and flashcards with answers, click on the resource link above.