Principles of Management Final Exam
Course Introduction
Principles of Management introduces students to the foundational concepts and practices essential for effective management within organizations. The course explores key management functions, including planning, organizing, leading, and controlling, and examines the roles and responsibilities of managers at various levels. Students will analyze organizational structures, decision-making processes, motivation theories, leadership styles, and strategies for fostering innovation and change. Through real-world examples and case studies, the course emphasizes critical thinking and problem-solving skills necessary for managing people, resources, and operations in a dynamic business environment.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Controlling is the process of creating work structures and systems,and arranging resources to accomplish goals and objectives.
A)True
B)False
Answer: False
Q2) Life-long learning refers to the need to learn from day-to-day work experiences,conversations with colleagues and friends,counseling and advice from mentors,success models,training seminars and workshops,and other daily opportunities.
A)True
B)False
Answer: True
Q3) The proportion of African-Americans,Hispanics,and Asians in the labor force is increasing.
A)True
B)False
Answer: True
Q4) According to Daniel Goleman,what is the ability to understand and deal with emotions?
Answer: Emotional intelligence
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Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Individuals with a(n)__________ orientation are characterized by impatience,desire for achievement,and perfectionism.
Answer: Type A
Q2) __________ reflects a person's ability to adjust his or her behavior to external,situational (environmental)factors.
Answer: Self-monitoring
Q3) __________ and __________ are two related aspects of the self-concept.
A)Self-esteem; self-monitoring
B)Self-esteem; self-assessment
C)Self-esteem; self-efficacy
D)Self-monitoring; self-assessment
E)Self-monitoring; self-efficacy
Answer: C
Q4) People with an external locus of control believe that they control their own fate or destiny.
A)True
B)False
Answer: False
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4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) __________ is the ability to establish rapport with others in order to build good relationships.
Answer: Relationship management
Q2) __________ is the ability to understand our emotions and their impact on us and others.
Answer: Self-awareness
Q3) The concept of emotional labor relates to the need to show certain emotions in order to do a job well.
A)True
B)False
Answer: True
Q4) Attitudes are influenced by values and are acquired from the same sources as values: friends,teachers,parents,role models,and culture.
A)True
B)False
Answer: True
Q5) Personal aggression and property deviance like stealing money are examples of __________.
Answer: counterproductive workplace behaviors
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Chapter 4: Perception,Attribution,and Learning
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Sample Questions
Q1) Assimilation theory is the attempt to understand the causes of a certain event,assess responsibility for outcomes of the event,and evaluate the personal qualities of the people involved in the event.
A)True
B)False
Q2) William Walker works in a very busy and noisy environment.As a result,he frequently has to consciously decide what information to pay attention to and what information to ignore.Walker is using __________ as a mechanism for information attention and selection.
A)judicious screening
B)selective sorting
C)controlled processing
D)discriminate screening
E)discerning processing
Q3) Suppose that a supervisor wants more of a particular behavior from his/her employees and that he/she establishes positive behavioral consequences for each individual in order get the desired behavior.The supervisor is applying __________.
Q4) What is the perception process? Why is it important? Suggested
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Chapter 6: Motivation and Performance
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Sample Questions
Q1) __________ is a comprehensive approach to performance appraisal that uses the evaluations of bosses,peers,and subordinates as well as self-ratings,customer ratings,and ratings of others outside the work unit.
A)Total evaluation
B)360? degree evaluation
C)Worldwide evaluation
D)Inside and outside evaluation
E)Bottom-up/top-down evaluation
Q2) Employees who work less than the standard 40-hour workweek but are considered to be permanent members of the organization's workforce are called __________.
Q3) Some people argue that __________ are not consistent with the demands of today's organizations because they fail to recognize the high degree of task interdependence among employees.
A)gain-sharing plans
B)merit pay plans
C)skill-based pay plans
D)profit sharing plans
E)fringe benefit plans
Q4) __________ give the right to purchase shares at a fixed price in the future.
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Chapter 7: Teams in Organizations
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Sample Questions
Q1) When voting is required in problem solving teams,__________.
A)larger numbers of team members are preferred
B)smaller numbers of team members are preferred
C)even numbers of team members are preferred
D)odd numbers of team members are preferred
E)the team leader should make the decision
Q2) Virtual teams are ones whose members meet at least part of the time electronically and with computer support.
A)True
B)False
Q3) The final stage in the team development process is known as the __________ stage.
A)adjourning
B)performing
C)dismissal
D)maturation
E)disbanding
Q4) Heterogeneity may limit the team in terms of ideas,viewpoints,and creativity.
A)True
B)False
Page 8
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Chapter 8: Teamwork and Team Performance
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Sample Questions
Q1) When difficulties occur within a group or team,__________ can help in addressing problems and resolving issues.
Q2) __________ is a process for discussing and agreeing upon what team members expect of one another.
Q3) All of the following techniques increase group or team cohesiveness EXCEPT:
A)getting agreement.
B)increasing team diversity.
C)making the team smaller.
D)isolating the team from other teams.
E)rewarding team results.
Q4) __________ occurs when different people send conflicting and mutually exclusive expectations.
A)Person-role conflict
B)Intrasender role conflict
C)Parallel role conflict
D)Interrole role conflict
E)Intersender role conflict
Q5) __________ occurs when a person is uncertain about his or her role in a job or on a team..
Q6) All-channel or star communication networks are other names for __________.
Page 9
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Chapter 9: Decision-Making and Creativity
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Sample Questions
Q1) Explain the basic differences between the classical decision model and the behavioral decision model.
Suggested
Q2) The __________ involves assessing an event by taking an initial value from historical precedent or an outside source,and then incrementally adjusting this value to make a current assessment.
Q3) __________ decisions simply implement solutions that have already been determined by past experience as appropriate for the problem at hand.
Q4) __________ environments exist when decision makers lack complete certainty regarding the outcomes of various courses of action,but they are aware of the probabilities associated with their occurrence.
A)Jeopardy
B)Hazard
C)Risk
D)Assured
E)Uncertain
Q5) A(n)__________ is the degree of likelihood of an event's occurrence.
Q6) __________ is the philosophical study of morality.
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Chapter 10: Conflict and Negotiation
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Sample Questions
Q1) Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of __________.
A)avoidance-avoidance conflict
B)approach-approach conflict
C)approach-avoidance conflict
D)retreat-retreat conflict
E)avoidance-approach conflict
Q2) Being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time is an example of approach-avoidance conflict.
A)True
B)False
Q3) __________ commonly involves supervisor-subordinate disagreements over resources,goals,deadlines,or performance results.
A)Line-staff conflict
B)Upright conflict
C)Bureaucratic conflict
D)Horizontal conflict
E)Vertical conflict
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Chapter 11: Communication and Collaboration
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149 Flashcards
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Sample Questions
Q1) __________ tools are software that allow a user to view others' real-time availability status and readiness to communicate.
Q2) A potential advantage of electronic communication is __________.
A)people are interacting with machines so interactions are often impersonal
B)allowing broader and more immediate access to information
C)nonverbal communications is removed from interactions
D)recipients are typically accurate is identifying the tone or intent of email
E)people are interacting less with each other directly
Q3) Semantic barriers to communication involve __________.
A)foreign communication
B)weak communication links
C)breaks in communication transmissions
D)loud noises that disrupt what is communicated
E)a poor choice or use of words and mixed messages
Q4) Briefly describe each of the following communication flows: downward,upward,and lateral.What does each type of flow accomplish in an organization?
Suggested
Q5) __________ communication takes place through facial expressions,body position,eye contact and other physical gestures.
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Chapter 12: Power and Politics
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Sample Questions
Q1) A zone of indifference is the range of authoritative requests to which a subordinate is willing to respond without subjecting the directions to critical evaluations or judgment.
A)True
B)False
Q2) With respect to political action and subunit power,__________ linkages involve contacts with units that precede or follow in a sequential production chain.
Q3) What type of power does a manager exercise when he or she approves or denies employee requests such as job transfers,equipment purchases,personal time off,or overtime work?
A)Legitimate power
B)Expert power
C)Coercive power
D)Referent power
E)Reward power
Q4) Information power may complement legitimate hierarchical power.
A)True
B)False
Q5) __________ reflects the notion that managers are "agents" of company owners.
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Chapter 13: Leadership Essentials
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Sample Questions
Q1) Transactional leadership includes the four dimensions of charisma,inspiration,intellectual stimulation,and individualized consideration.
A)True
B)False
Q2) Discuss Fiedler's leadership contingency view. Suggested
Q3) Some research carried out in the United States,Britain,Hong Kong and Japan,on cross cultural implications shows that leadership behaviors should be carried out in the same ways in alternative cultures.
A)True
B)False
Q4) __________ leadership is exerted by persons who become influential because they have special skills that meet the resource needs of others.
Q5) Leaders with a 1/9 leadership style possess which of the following?
A)Low concern for production and high concern for people
B)Low concern for people and high concern for production
C)Low concern for both people and production
D)High concern for both people and production
E)None of the above
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Chapter 14: Leadership Challenges and Organizational Change
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137 Flashcards
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Sample Questions
Q1) Self-leadership activities are often divided into these three broad categories:
A)behavior focused,self reward and constructive thought pattern strategies.
B)cognitive,behavior and emotional strategies.
C)focus,ambiguous and unfocused strategies.
D)bottom-up,top-down and middle strategies.
E)group,individual and team strategies.
Q2) Resistance to change is any attitude or behavior that shows unwillingness to make or support a change.
A)True
B)False
Q3) Define transformational change and incremental change.Discuss the role of change agents.
Suggested
Q4) Another name for incremental change is __________.
A)subtle change
B)original change
C)frame-bending change
D)basic change
E)temporal change
15
Q5) __________is the first step toward behavioral change.
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Chapter 15: Organizational Culture and Innovation
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Sample Questions
Q1) Organizational culture is the system of shared actions,values,and beliefs that develops within an organization and guides the behavior of its members.
A)True
B)False
Q2) A firm's __________ is the system of shared actions,values,and beliefs that develops within the organization and guides the behavior of its members.
A)organizational structure
B)control philosophy
C)organizational persona
D)organizational climate
E)organizational culture
Q3) Systems of rites are called __________.
A)rules
B)artifacts
C)routines
D)sagas
E)rituals
Q4) Briefly discuss how managers build,reinforce,and change culture. Suggested
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Chapter 16: Organizational Goals and Structures
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Sample Questions
Q1) Matrix structures originated from the aerospace industry.
A)True
B)False
Q2) __________ goals define the type of business an organization is in and provide additional substance to the more general aspects of mission statements.
A)Systems
B)Proprietary
C)Statutory
D)Intrinsic
E)Output
Q3) The accounting and public relations functions of a firm are examples of line units.
A)True
B)False
Q4) Process controls focus on desired targets and allow managers to use their own methods for reaching defined targets.
A)True
B)False
Q5) The late W.Edwards Deming is the modern-day founder of the __________ movement.
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Chapter 17: Strategy,Technology,and Organizational Design
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Sample Questions
Q1) __________ is the combination of resources,knowledge,and techniques that creates a product or service output for an organization.
Q2) The design of small firms is directly influenced by its __________,whereas larger firms have many more __________.
A)leadership; leaders
B)employees; employees
C)culture; diverse cultures
D)environment; different environments
E)core operations technology; core operations technologies in a wide variety of much more specialized units
Q3) Operations technology is the combination of machines,artifacts,procedures,and systems used to gather,store,analyze,and disseminate information for translating it into knowledge.
A)True
B)False
Q4) Grafting involves looking outside the firm and bringing back useful solutions to problems.
A)True
B)False
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