Principles of Management Final Exam
Course Introduction
Principles of Management introduces students to the fundamental concepts and theories that underpin effective management practices in contemporary organizations. The course explores key functions such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in diverse settings. Topics include decision-making, motivation, communication, team dynamics, strategic planning, and ethical considerations. Through case studies and practical examples, students will learn how to apply management principles to solve real-world organizational challenges and develop essential skills for leadership and business success.
Recommended Textbook
Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition
Available Study Resources on Quizplus
16 Chapters
1931 Verified Questions
1931 Flashcards
Source URL: https://quizplus.com/study-set/247
Page 2
Chapter 1: What Is Organizational Behavior?
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/3903
Sample Questions
Q1) Which of the following is one of the two primary goals managers have for their employees?
A) optimization of stock price
B) rationalization of job structure
C) maximization of job performance
D) obedience to organizational rules and regulations
E) utilization of rational decision-making techniques
Answer: C
Q2) OB research suggests that there are several OB practices that each can increase profitability; that is, they serve as "magic bullets" for organizations.
A)True
B)False
Answer: False
Q3) According to the resource-based view of organizations, a firm's resources include resources related to organizational behavior, such as the knowledge, ability, and wisdom of the workforce.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Job Performance
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/3904
Sample Questions
Q1) Production deviance behaviors include
A) wasting resources and substance abuse.
B) wasting resources and sabotage.
C) theft and substance abuse.
D) theft and harassment.
E) theft and sabotage.
Answer: A
Q2) Today, Jamie, a police officer with a big-city force, apprehended a suspect fleeing the scene of a convenience store robbery. The suspect ran for three blocks before Jamie managed to tackle and handcuff him and read him his rights, by which time other officers had arrived on the scene to take him down to the station for booking. Jamie later described the situation to family and friends as "all in a day's work," but in organizational terms this is an example of
A) job performance.
B) citizenship behavior.
C) routine task performance.
D) creative task performance.
E) adaptive task performance.
Answer: E
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Organizational Commitment
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3905
Sample Questions
Q1) Perry was recently hired to join the marketing team at Axon International. He will be starting at the company in two weeks. Perry has the reputation of being an expert in ad campaigns and catching the attention of the target audience. However, he also has the reputation of not getting along with anyone. He does not care much about where or for whom he works and is primarily motivated to achieve goals for himself and beat his own records. Perry can be described as a(n)
A) star.
B) lone wolf.
C) citizen.
D) apathetic.
E) dog.
Answer: B
Q2) Missing meetings is a form of ________ withdrawal.
A) psychological
B) physical
C) cultural
D) community
E) social
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Satisfaction
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3906
Sample Questions
Q1) Saki, Jake, and Tamar have different ideas about what makes a job satisfying. They all work for a nonprofit relief agency and travel to areas where disasters have occurred to render assistance to victims. The pay is not high, and there can be extreme health risks because contagious diseases often break out in disaster zones due to the resulting poor sanitation. Their coworkers are friendly, intelligent, and generally nice. Saki feels strongly that she wants to be able to make a difference and help people when they are in trouble. Jake worries deeply about expenses. He has a large load of student debt to pay off, and his wife is expecting their second child. Tamar tolerates teamwork but isn't thrilled by it, and she also has mild anxiety about germs. Which of the following statements is most likely True?
A) Jake most likely has the lowest job satisfaction.
B) Saki most likely has the lowest job satisfaction.
C) Jake most likely has the highest job satisfaction.
D) Tamar most likely has the highest job satisfaction.
E) Tamar most likely has the lowest job satisfaction.
Q2) Satisfied employees do a better job of fulfilling the duties described in their job descriptions.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Stress
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3907
Sample Questions
Q1) George is a stockbroker in a leading brokerage firm. Recently, he has been assigned several additional tasks. He begins to consume alcohol to cope with the increasing workload. George also becomes demanding and overly critical of his coworkers and his family. In this example, George is exhibiting ________ strain.
A) virtual
B) Type A
C) hindrance
D) behavioral
E) instrumental
Q2) A majority of all ________ are attributable to stress-related causes.
A) firings
B) doctor visits
C) violent outbursts
D) health-care costs
E) work-related injuries
Q3) Hindrance stressors such as role ambiguity, conflict, and overload not only cause strain but also decrease commitment and job performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Motivation
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/3908
Sample Questions
Q1) To hold a high evaluation of oneself and to feel effective and respected by others are ________ needs.
A) control
B) self-actualization
C) esteem
D) autonomy
E) relatedness
Q2) When employees consider efficacy levels for a given task, they first consider their
A) past accomplishments.
B) vicarious experiences.
C) current projects.
D) extrinsic motivators.
E) instrumentality.
Q3) Freddie needs to set goals for his team of real estate agents. Freddie wants the goals to improve task performance for his team. Use Freddie's situation to identify and explain the factors that alter the effects of goal setting on task performance.
Q4) Define and explain motivation and its forces.
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Trust, Justice, and Ethics
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3909
Sample Questions
Q1) Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives?
A) good will
B) competence
C) benevolence
D) trust propensity
E) actualization
Q2) The characteristics or attributes of a trustee that inspire trust are defined as one's A) moral intensity.
B) trust propensity.
C) propriety.
D) trustworthiness.
E) ability.
Q3) What is moral intensity? Briefly explain the factors that drive moral intensity.
Q4) How do employees evaluate the fairness of an authority's decision making?
Q5) Discuss how relationships based on the social exchange play an important role in employee-authority relationships.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Learning and Decision Making
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3910
Sample Questions
Q1) As a project manager with a great deal of training in decision making, Alex is to be taken seriously when he tells his subordinates, "We're in a crisis situation." He is referring to a(n)
A) emergency that will likely make or break the company, thus creating a point of no return.
B) point of sudden change that may well cause serious damage and thus requires deliberate thinking.
C) result of evolving conditions that has the potential to erupt into complete disaster if left unchecked.
D) change, either sudden or evolving, resulting in an urgent problem that has be addressed immediately.
E) circumstance that requires educated minds to address, because intuition alone will not prove adequate.
Q2) Under enormous pressure to make a decision, Emily ends up selecting the first acceptable solution without considering any more possibilities. Emily has engaged in satisficing behavior.
A)True
B)False
Q3) Discuss the relationships among learning, experience, and decision making.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Personality and Cultural Values
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3911
Sample Questions
Q1) Accomplishment striving describes a
A) strong desire to achieve task-related goals as a means of expressing personality.
B) strong desire to obtain acceptance in personal relationships as a means of expressing personality.
C) dispositional tendency to experience unpleasant moods such as hostility, nervousness, and annoyance.
D) strong desire to obtain power and influence within a social structure as a means of expressing personality.
E) dispositional tendency to experience pleasant, engaging moods such as enthusiasm, excitement, and elation.
Q2) ________, who are more energetic and outgoing, are perceived to be more "leader-like."
A) Neurotics
B) Hysterical individuals
C) Extraverts
D) Emotionally adjusted people
E) Agreeable people
Q3) Describe the personality types from Holland's RIASEC model.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Ability
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3912
Sample Questions
Q1) The Emotional Quotient Inventory has been criticized for measuring personality traits, rather than actual abilities.
A)True
B)False
Q2) Which of the following scenarios depicts someone using other awareness?
A) Gabby scores higher than anyone in her class on the SAT exam.
B) Hannah pretends to be angry to motivate her team to work faster.
C) Forest feels himself losing his temper and walks outside to take a deep breath.
D) Angie can tell that Lewis is overwhelmed and lets him switch places with another worker.
E) Edmund gets fired from a job he loves, but he immediately goes out and finds a new one by the end of the day.
Q3) Differences in cognitive abilities due to the environment become more apparent as people get older.
A)True
B)False
Q4) Define emotional abilities. Identify and describe the four abilities related to emotional intelligence.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Teams: Characteristics and Diversity
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3913
Sample Questions
Q1) Which of the following statements accurately describes leader-staff teams?
A) The members have the ability to create and choose their own tasks.
B) The responsibilities of the leader and the rest of the team are distinct.
C) The members have no latitude with respect to the behaviors they exhibit.
D) The members are bound to follow their duties and have no scope to improve their performance.
E) The team makes decisions for the leader to execute and directs and controls the leader's actions.
Q2) Work at Sanitech is accomplished continuously because once members of a team in one country have finished their workday, they electronically hand off the work to team members in another country who have just arrived at their workplace. Sanitech is utilizing a(n) ________ workflow.
A) off-shoring
B) cross-docking
C) featherbedding
D) follow-the-sun
E) time-to-market
Q3) How does diversity improve the ability of groups to solve problems and be successful?
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Teams: Processes and Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/3914
Sample Questions
Q1) ________ involves a face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue.
A) Social loafing
B) Groupthink
C) Brainstorming
D) Scout activity
E) Boundary spanning
Q2) The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at a good idea.
A)True
B)False
Q3) Briefly describe creative behavior and decision-making taskwork processes, and give one example of each.
Q4) Which of the following are teamwork processes?
A) nominal technique, social loafing, and staff validity
B) decision informity, staff validity, and hierarchical sensitivity
C) transactive memory, transformative memory, and social loafing
D) ambassador, task coordinator, and scout
E) transition, action, and interpersonal
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Leadership: Power and Negotiation
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/3915
Sample Questions
Q1) Recent research shows that individuals most likely to choose constructive forms of conflict management score high in terms of
A) annual earnings.
B) corporate ranking.
C) emotional intelligence.
D) sheet intellectual capacity.
E) proven leadership capabilities.
Q2) ________ is the process by which two parties resolve conflict through use of a specially trained third-party.
A) Alternative dispute resolution
B) Closing and commitment
C) Distributive bargaining
D) Integrative bargaining
E) Substitutability
Q3) The style of conflict resolution that is considered a win-win approach is
A) avoiding.
B) competing.
C) compromise.
D) collaboration.
E) accommodating.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Leadership: Styles and Behaviors
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3916
Sample Questions
Q1) With a consultative style of decision making, leaders do not make the ultimate decision.
A)True
B)False
Q2) Alisha is the manager of Fresh Marketplace, an organic café, juice bar, and supermarket. The company has recently been faced with competition from Oriole Organic Supermarket. Alisha meets with her team to get their thoughts on how Fresh Marketplace can become more competitive. They have a limited budget, so she needs to figure out where to best spend the money they have. After the meeting, she weighs their ideas before making a decision. Alisha's leadership style is
A) autocratic.
B) facilitative.
C) democratic.
D) team-based.
E) consultative.
Q3) Many of the correlations between traits and leadership are strong in magnitude when leader effectiveness serves as the outcome.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Organizational Structure
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3917
Sample Questions
Q1) The biggest weakness of a functional structure is that
A) it is not efficient when the organization as a whole has a relatively narrow focus.
B) it is not efficient when the organization has fewer product lines or services.
C) it cannot operate efficiently in a stable environment.
D) employees do not communicate as well across functions as they do within functions.
E) employee efficiency is decreased due to a high degree of work specialization.
Q2) Davanna is describing her company's organizational structure. Which of the following terms would she use in her description?
A) newcomer orientation
B) work specialization
C) personality testing
D) cognitive ability
E) cultural values
Q3) As companies grow larger, their organizational charts get simpler.
A)True
B)False
Q4) Differentiate between mechanistic and organic structures.
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 16: Organizational Culture
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/3918
Sample Questions
Q1) A couple of days after starting her new job as a logistics manager at Recycled Steel Products, Florence is heard commenting that "Working at Recycled Steel Products is not nearly what I expected it to be." This is an example of ________, which occurs in the ________ stage of the socialization process.
A) counterculture; encounter
B) reverse adaptation; attrition
C) culture shock; anticipatory
D) reality shock; encounter
E) reverse adaptation; understanding
Q2) The environment at National Studio, Inc., is very political. Its employees often think alike but are generally unfriendly to each other. The culture at this company is best described as
A) collective.
B) networked.
C) communal.
D) mercenary.
E) fragmented.
Q3) Define and discuss the mentoring process, along with its benefits for companies.
Q4) Discuss the understanding and adaptation stage of the socialization process.
To view all questions and flashcards with answers, click on the resource link above. Page 18