Principles of Management Exam Review
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management within organizations. The course explores the roles and responsibilities of managers, including planning, organizing, leading, and controlling resources to achieve organizational goals. Key topics include decision-making, strategic planning, organizational structure, leadership, motivation, communication, and the dynamics of teamwork. Through case studies, real-world examples, and interactive activities, students learn how effective management practices contribute to organizational success and adapt to the evolving business environment.
Recommended Textbook Management 8th Edition by Richard L. Daft
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21 Chapters
3481 Verified Questions
3481 Flashcards
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Page 2
Chapter 1: Managing in Turbulent Times
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) How an organization goes about accomplishing a plan is a key part of the management function of
A) planning.
B) organizing.
C) leading.
D) controlling.
E) motivating.
Answer: B
Q2) Nearly half of the respondents, according to the survey on trends and future development in small business, saw inadequate management skills as a threat to their companies, as compared to less than 25 percent in larger companies.
A)True
B)False
Answer: True
Q3) The informational roles that managers perform include monitor, disseminator, and spokesperson.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Evolution of Management Thinking
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) The ______________________________ can be defined as one in which everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, change, and improve, thus increasing its capacity to grow, learn, and achieve its purpose.
Answer: learning organization
Q2) Lye's behavior provides an example of A) the use of scalar rope.
B) division of organization.
C) the principle of inversion.
D) unity of direction.
E) all of these.
Answer: D
Q3) Then tendency for a system to run down and die refers to A) entropy.
B) synergy.
C) open system.
D) case property.
E) contingency perspective.
Answer: A
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Page 4
Chapter 3: The Environment and Corporate Culture
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) The ____________________ dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population.
Answer: sociocultural
Q2) If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's
A) utilizing a symbol.
B) communicating its values to customers.
C) using a slogan to present their values to customers and employees.
D) utilizing a hero for the purpose of conveying values.
E) using customers to harass the employees.
Answer: C
Q3) Which of these is NOT a part of an organization's general environment?
A) Technological
B) Economic
C) Competitors
D) Legal-political
E) Sociocultural
Answer: C
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Page 5
Chapter 4: Managing in a Global Environment
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) ____________________ means that people have a tendency to regard their own culture as superior to other cultures.
Q2) Europe '92 is/was
A) the Olympic Games.
B) the World's Fair.
C) a single market system.
D) global market system.
E) a system that never materialized.
Q3) The European Union has expanded to a __________-nation alliance
A) 14
B) 12
C) 25
D) 16
E) 21
Q4) MNCs that are truly world-oriented and favor no specific country are considered ______________________________.
Q5) There are three components to cultural intelligence: cognitive, emotional, and physical.
A)True
B)False
Page 6
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Chapter 5: Ethics and Social Responsibility
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Explain the concept of a stakeholder and list five common stakeholders.
Q2) Any group within or outside the organization that has a stake in the organization's performance is called
A) a supplier.
B) an international customer.
C) a stakeholder.
D) OPEC.
E) a trade association.
Q3) A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered A) a moral agent.
B) a social responsibility.
C) an ethical dilemma.
D) an ethical standard.
E) discretionary responsibility.
Q4) A(n) _________________________ arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences.
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Page 7
Chapter 6: Managing Small Business Start-Ups
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) One of the first characteristics or points of a successful business plan is
A) a profile of potential customers and market needs.
B) demonstrate a clear, compelling vision that creates an air of excitement.
C) the key ingredient of the business that will attract million of customers.
D) the entrepreneur's background and role in the company.
E) essential information about funding received so far.
Q2) __________ means that people are motivated to excel and pick situations in which success is likely.
A) External locus of control
B) Tolerance for Ambiguity
C) Awareness of passing time
D) Internal locus of control
E) Need to achieve
Q3) Although researchers disagree over the percentage of new jobs created by small business, it is clear that small business is a job creation engine that is far ahead of large firms in the United States.
A)True
B)False
Q4) What is a business incubator? How can it help a business?
Q5) Name and describe the five different categories of small business owners.
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) A(n) ______________________________ is a broadly stated definition of basic business scope and operations that distinguishes the organization from others of a similar type.
Q2) __________ represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities.
A) Tactical plans
B) Strategic plans
C) Operational plans
D) Supervisory plans
E) Organizational plans
Q3) _________________________ planning takes advantage of unforeseen events to shift the company as needed to improve performance.
Q4) The CEO of Alex Aquariums, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.
A)True
B)False
Q5) _________________________ and plans are the responsibilities of middle managers.
Page 9
Q6) Compare the four levels of goals and plans.
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Chapter 8: Strategy Formulation and Implementation
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 8, all of the following are clues for creating an environment and process conducive to effective strategy implementation EXCEPT:
A) Assume commitment to the strategy
B) Devise a clear implementation plan
C) Pay attention to culture
D) Take advantage of employees' knowledge and skills
E) Communicate, communicate, communicate
Q2) Mergers and acquisitions represent the ultimate in collaborative relationships.
A)True
B)False
Q3) Divestiture means selling of a business unit for the cash value of the assets, thus terminating its existence.
A)True
B)False
Q4) With a multidomestic strategy, a company will achieve the globalization or standardization of marketing and production approaches.
A)True
B)False
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Chapter 9: Managerial Decision Making
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) The Vroom-Jago model helps a manager gauge the appropriate amount of participation by decision makers in making a specific decision.
A)True
B)False
Q2) Uncertainty means that a decision has clear-cut goals, and that good information is available, but the future outcomes associated with each alternative are subject to chance.
A)True
B)False
Q3) A(n) ____________________ approach describes how managers actually make decisions, not how they should.
Q4) Normative decision theory recognizes that managers have only limited time and cognitive ability and therefore their decisions are characterized by bounded rationality. A)True
B)False
Q5) List four of the eight questions Kepner and Tregoe recommend that managers ask when diagnosing and analyzing causes.
Q6) List the five guidelines of effective decision-making in today's businesses.
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Chapter 10: Designing Adaptive Organizations
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232 Verified Questions
232 Flashcards
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Sample Questions
Q1) The divisional structure is sometimes called a(n)
or
Q2) According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:
A) delegate the whole task
B) select the right person
C) save feedback for completion of the project
D) evaluate and reward performance
E) give thorough instruction
Q3) Organization structure is influenced by which contingency factor(s)?
A) Strategy
B) Environment
C) Technology
D) Interdependence
E) All of these
Q4) When each employee is held accountable to only one supervisor, it is called
Q5) List three disadvantages of the divisional structure.
Q6) Briefly explain the concept of line and staff departments and authority.
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Chapter 11: Managing Change and Innovation
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which approach to change implementation should be used when a crisis exists?
A) Education
B) Participation
C) Coercion
D) Top management support
E) None of these
Q2) Training is one of the most frequently used approaches to changing people's mindsets.
A)True
B)False
Q3) Which of the following is not a part of change sequence?
A) Internal and external forces for change exist
B) Organization managers monitor forces and become aware of need for change
C) Initiation of change
D) Modification of change to accommodate culture/people
E) Implement change
Q4) Idea champions feel very passionate and committed to a new product or idea despite rejection to others.
A)True
B)False
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Chapter 12: Human Resource Management
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Vocational Rehabilitation Act provides for possible compensatory and punitive damages plus traditional back pay for cases of intentional discrimination.
A)True
B)False
Q2) On-the-job training is an in-house training and education facility that offers broad-based learning opportunities for employees.
A)True
B)False
Q3) The halo effect is a type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones.
A)True
B)False
Q4) Challenging assignments and creative development opportunities are part of the new social contract between employees and employers.
A)True
B)False
Q5) What are the three primary goals of human resource management (HRM)?
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Page 14
Chapter 13: Meeting the Challenge of Diversity
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) ____________________ is the belief that groups and subcultures are inherently equal.
Q2) Multicultural teams are made up of members from diverse national, racial, ethnic, and cultural backgrounds.
A)True
B)False
Q3) George is Tracy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as
A) coercion with threat of punishment.
B) solicitation with promise of reward.
C) appropriate.
D) generalized.
E) potional authority.
Q4) Primary dimensions of diversity include
A) income.
B) race.
C) parental status.
D) education.
E) religious beliefs.
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Chapter 14: Dynamics of Behavior in Organizations
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The link between satisfaction and performance, according to research, is generally small and is affected by other factors.
A)True
B)False
Q2) __________ is the uncertainty about what behaviors are expected of a person in a particular role.
A) Role conflict
B) Task overload
C) Nonprogrammed decisions
D) Role ambiguity
E) Task underload
Q3) What are some of the ways enlightened companies are helping employees cope with stress.
Q4) Describe the three factors that influence whether an attribution will be external or internal.
Q5) ____________________ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.
Q6) Briefly describe the perception process.
Q7) What are the four components of emotional intelligence? Explain.
Page 16
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Chapter 15: Leadership
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) According to Fiedler, in situations of __________, relationship-oriented leaders are more effective.
A) high favorability
B) moderate favorability
C) high unfavorability
D) no favorability
E) none of these
Q2) The early research on leadership traits was referred to as the
A) contingency theory of leadership.
B) path-goal theory of leadership.
C) great man approach.
D) situational theory of leadership.
E) behavioral approach.
Q3) Hersey and Blanchard's situational theory focuses a great deal of attention on the characteristics of employees in determining appropriate leadership behavior.
A)True
B)False
Q4) List the two types of personal power.
Q5) Describe the seven interpersonal influence tactics for leaders.
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Chapter 16: Motivation
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) Which of the following is an example of an intrinsic reward?
A) An employee's feelings of self-worth
B) A pat on the back from your boss
C) A pay raise
D) A promotion
E) A bonus
Q2) __________ is an example of a process theory of motivation.
A) Need hierarchy theory
B) Equity theory
C) Two-factor theory
D) ERG theory
E) Acquired needs theory
Q3) _________________________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.
Q4) Job simplification is based on principles drawn from scientific management and industrial engineering.
A)True
B)False
Q5) Describe the four elements that enable employees to become empowered.
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Chapter 17: Communication
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Which of these is typically ambiguous, concern novel events, and impose great potential for misunderstanding?
A) Nonroutine messages
B) Channel richness
C) Routine messages
D) Feedback
E) Nonverbal communications
Q2) The ____________________ is the tangible formulation of the idea that is sent to the receiver.
Q3) ____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.
Q4) When managers use evaluation and communication to help individuals and the organization learn and improve, __________ occurs.
A) feedback
B) learning
C) teaching
D) channeling
E) barrier
Q5) Without ____________________, the communication is one-way.
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Chapter 18: Teamwork
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) Amanda is a member of a work team at Dance For Me, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?
A) Compromise
B) Follow
C) Reduce tension
D) Harmonize
E) Summarize
Q2) Which of these pertains to the team's ability to meet the personal needs of its members?
A) Cohesiveness
B) Satisfaction
C) Commitment
D) Leadership
E) Norms
Q3) It is important for managers to remember that effective teams must have people in either task specialist and socioemotional roles.
A)True
B)False
Q4) Discuss the determinants of team cohesiveness and its consequences.
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Chapter 19: Managerial and Quality Control
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called a(n)
Q2) Kurt's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kurt thought it would be a good idea to set new goals. This is an example of Kurt exercising control by
A) comparing performance to standards.
B) developing adequate measures of performance.
C) taking corrective action.
D) all of these
E) comparing performance to standards and developing adequate measures of performance only.
Q3) _________ refers to the system of governing an organization so that the interests of corporate owners are protected.
A) Quality circle
B) Corporate governance
C) ISO certification
D) Open-book management
E) Balance scorecard
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Page 21
Chapter 20: Information Technology and E-Business
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) A type of operations information system that records and processes data resulting from routine business transactions such as sales, purchases, and payroll is called a(n)
Q2) The biggest boom in e-commerce is in __________ transactions.
A) C2C
B) C2B
C) B2B
D) B2C
E) C2G
Q3) Office automation systems are used to transform manual accounting procedures to electronic media.
A)True
B)False
Q4) Efforts to systematically gather knowledge, make it widely available in the organization, and foster a culture of learning is called
Q5) Distinguish between management information systems and operations information systems.
Q6) Briefly explain the management implications of information technology.
Page 22
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Chapter 21: Operations and Value Chain Management
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Increased managerial productivity means having workers produce more output in the same time period.
A)True
B)False
Q2) Which of the following is a requirement of the just-in-time inventory system
A) low holding costs.
B) simple production system.
C) a motivated workforce.
D) a competitive compensation system.
E) all of these are requirements of the JIT inventory system.
Q3) Raw materials inventory includes the materials moving through the stages of the production process that are not completed products.
A)True
B)False
Q4) The best measure of how an organization is doing is
A) partial productivity.
B) total factor productivity.
C) productivity.
D) materials requirement productivity.
E) performance output.
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