Principles of Management Exam Review
Course Introduction
Principles of Management introduces students to the fundamental concepts, theories, and practices that form the foundation of effective management in organizations. The course covers key management functions such as planning, organizing, leading, and controlling, while examining the roles and skills required of managers in todays dynamic business environment. Students will explore topics including decision-making, strategic planning, organizational structure, leadership styles, motivation, communication, and ethical considerations. Through case studies and real-world examples, the course emphasizes the application of management principles to solve organizational challenges and improve productivity and effectiveness.
Recommended Textbook
MGMT 2nd Canadian Edition by Chuck Williams
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18 Chapters
2392 Verified Questions
2392 Flashcards
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Page 2
Chapter 1: Management
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines.Even though she was not expected to,she was quick to ask company employees to develop ideas for new products that would lead to organizational growth in a changing environment.What decisional role did McAllister assume?
A) leader
B) disseminator
C) resource allocator
D) entrepreneur
Answer: D
Q2) In 2013,ABC Tools decided to modernize the look of its products by redesigning its packaging.Who would be responsible for implementing this change?
A) middle management
B) first-line management
C) team leaders
D) product supervisors
Answer: A
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Page 3
Chapter 2: History of Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) One of the most commonly used operations management tools is cognitive mapping to better understand the psychology of the workers.
A)True
B)False
Answer: False
Q2) Which term did Chester Barnard define as "a system of consciously coordinated activities or forces of two or more persons"?
A) bureaucracy
B) department
C) organization
D) administration
Answer: C
Q3) Management ideas and practices have been used from the earliest times of recorded history.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organizational Environments and Cultures
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Briefly identify the two predictors of future economic activity that are available to managers for decision making.Specify which predictor managers typically prefer.
Answer: Two types of predictors of future economic activity are available for managerial use in decision making.These are economic statistics and business confidence indices.Unfortunately,the economic statistics that managers rely on are notoriously poor predictors of future economic activity.Because of this,managers often prefer to use business confidence indices,which are measures of how confident managers are about future business growth.Managers often prefer business confidence indices to economic statistics because they know that the level of confidence reported by real managers affects their business decisions.In other words,it's reasonable to expect managers to make decisions today that are in line with their expectations concerning the economy's future.
Q2) Which of the following objectives is unsuitable for environmental scanning?
A) reducing uncertainty
B) enabling managers to stay up to date on factors in their industry
C) helping managers develop and implement their organizational strategies
D) helping managers develop and sustain their organizational culture
Answer: D
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Chapter 4: Ethics and Social Responsibility
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) A plant worker is unhappy with his performance review.He considers purposely spilling a hazardous chemical to cause an evacuation of the plant.He decides against this,however.A spill could put many of his fellow workers at risk of injury from inhaling the chemical's fumes or evacuating.Which of the following influenced this worker's ethical decision making?
A) magnitude of consequences
B) enormity of influence
C) location immediacy
D) probability of response
Q2) Proximity of effect is the time between an act and the consequences the act produces.
A)True
B)False
Q3) In order to ensure that a company's ethics code will encourage ethical decision making and behaviour,companies need to accomplish two objectives.The first is to communicate the codes to others both within and outside the company,and the second is to develop practical ethical standards and procedures specific to the company's line of business.
A)True
B)False
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Chapter 5: Planning and Decision Making
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) List the steps in effective planning.
Q2) The term decision making is used to refer to the process of choosing a solution from available alternatives.
A)True
B)False
Q3) A department store is experiencing greater than usual shrinkage,and management wants it stopped.Middle management decided to hire a security company to study the problem and develop the best plan for dealing with it.What type of plan has middle management adopted?
A) contingency
B) strategic
C) operational
D) tactical
Q4) An approach to maintaining flexibility in organizations while they plan is change-based planning.
A)True
B)False
Q5) List and briefly describe the three kinds of standing plans,and comment on their relative specificity.
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Chapter 6: Organizational Strategy
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Companies can grow either externally or internally.
A)True
B)False
Q2) What is the term for the less visible,internal decision-making routines,problem-solving processes,and organizational cultures that determine how efficiently inputs can be turned into outputs in any organization?
A) imperfectly imitable resources
B) valuable resources
C) distinctive competencies
D) core capabilities
Q3) Refer to the Narrative 6-1.What kind of grand strategy has Rolling Stones Inc.been using in recent years?
A) retrenchment
B) accommodative
C) participative
D) stability
Q4) If retrenchment works,it is typically followed by a stability strategy.
A)True
B)False
Q5) Differentiate between competitive inertia and strategic dissonance.
Page 8
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Chapter 7: Innovation and Change
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Titleist has been manufacturing golf balls for several years,but each year it comes out with new designs.Titleist developed the new Pro VI golf ball,with a solid core that is designed to benefit players with high swing speeds.Which term describes how this manufacturer remains competitive?
A) technological discontinuity
B) discontinuous change
C) dominant design
D) incremental change
Q2) October 15,2013 was known as Tabley Tuesday.Several large technology companies launched their next generation of tablets.Microsoft introduced their second tablet.Apple's new iPad promised to be sleeker and faster.Nokia introduced their first tablet.What occurred on this date with these companies and their new product introductions?
A) technological discontinuity
B) design competition
C) technology cycle
D) innovation streams
Q3) The General Electric workout is a special kind of activity-oriented change.
A)True
B)False
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Page 9
Chapter 8: Global Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) The Japanese government has proclaimed that its snow is different from that found in any other region of the world.To make sure that the product is safe for local use,all snow skis marketed in Japan must be manufactured in Japan.What has the government instituted?
A) a tariff
B) a government subsidy
C) a voluntary export restraint
D) a government import standard
Q2) A married manager with two children has been offered the opportunity to go abroad on an expatriate assignment for the company in a foreign country for a period of three years.If the manager chooses to accept the assignment,he or she wants to perform very well,in order to continue moving up the corporate ladder.What sorts of preparations should the manager expect the company to provide,in order to ensure his or her success in the assignment? Comment on these training and preparatory expectations in an ideal world as well as the real world that the manager probably will face.
Q3) What are the basic provisions of the General Agreement on Tariffs and Trade (GATT)? Give three examples of how it benefits Canadian industries.
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Page 10
Chapter 9: Designing Adaptive Organizations
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Which of the following determines the number,kind,and variety of tasks that individual workers perform in their roles?
A) standardization
B) task mapping
C) job design
D) job specialization
Q2) What is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks?
A) organizational layout
B) organizational process
C) departmentalization
D) job formatting
Q3) List and briefly identify each of the five traditional departmental structures.Explain which one tends to be the most difficult to manage effectively.
Q4) What is a modular organization? Briefly identify the advantages and disadvantages associated with this organizational form.
Q5) What is job specialization? Briefly explain its advantages and disadvantages.
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Chapter 10: Leading Teams
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Vanessa will move up to a higher pay wage with the salon she works for when she learns more about the products the salon uses.What type of compensation is this an example of?
A) gainsharing
B) piecework
C) hourly pay
D) skill-based pay
Q2) Conflicts and disagreements often characterize the second stage of team development,which is called "storming."
A)True
B)False
Q3) The two significant disadvantages that teams and teamwork are prone to are initially high turnover and legal risk.
A)True
B)False
Q4) Cross-functional teams are purposely composed of employees from different functional areas of the organization.
A)True
B)False
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Chapter 11: Managing Human Resource Systems
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Which of the following is a direct (rather than an indirect)measure of job applicants' capabilities to do the job?
A) creativity tests
B) cognitive ability tests
C) personality tests
D) work sample tests
Q2) Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.
A)True
B)False
Q3) What can be done to provide a positive aspect to downsizing?
A) split the organization's common stock
B) alert the remaining employees of the reality that they may lose their jobs soon as well C) create an outplacement program to help the affected employees find alternative work
D) establish a tall organizational structure as quickly as possible
Q4) Identify three things that managers can do to minimize the problems inherent in terminating employees.
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) What constitutes a disability? How does a disability result in disability discrimination? Give three examples of actions employers can take to avoid such discrimination.
Q2) What can organizations do to make sure that people with disabilities have the same opportunities as everyone else?
A) They can commit to reasonable workplace accommodations.
B) They can use a matrix organizational structure.
C) They can create a code of ethics.
D) They can use job enlargement.
Q3) Companies in several industries are now waking up to the needs of gays and lesbians.Not only are they valuable consumers,but they are also great employees and can help their employers to better understand the market.What do companies that hire gays and lesbians more than likely have?
A) disparity programs
B) continuous federal agency monitoring
C) poor codes of ethics
D) diversity programs
Q4) What is employment equity and how does it fundamentally differ from diversity?
Q5) How is surface-level diversity different from deep-level diversity?
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Chapter 13: Motivation
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) What are the two parts of reinforcement?
A) reinforcement temporality and reinforcement administration
B) positive reinforcement and negative reinforcement
C) continuous reinforcement and intermittent reinforcement
D) reinforcement contingencies and schedules of reinforcement
Q2) Users of GM MasterCards earn money toward the purchase of a new General Motors car or truck every time they use this credit card to make purchases.The rebate increases the more times the credit card is used.Which of the following is GM using?
A) under-reward
B) punishment
C) positive reinforcement
D) negative reinforcement
Q3) According to some industrial psychologists,Performance = Motivation ´ Ability. A)True
B)False
Q4) Distinguish between extrinsic and intrinsic rewards.Which are most important to workers in general?
Q5) Briefly identify the ways in which managers can use expectancy theory to motivate employees.
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Chapter 14: Leadership
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) When Jack Welch went to work for General Electric,he immediately began to make drastic changes in the company's structure and product lines.He envisioned a bloated,inefficient General Electric becoming an efficient,profitable organization over time.He inspired and motivated his employees to change.Which statement best defines Jack Welch?
A) Welch would be characterized as a leader.
B) Welch emphasized means rather than ends.
C) Welch acted as a builder rather than an architect.
D) Welch would be characterized as a manager.
Q2) Which of the following is an example of a situational theory of leadership?
A) stimulus-response theory
B) trait theory
C) Fiedler's contingency theory
D) equity theory of leadership
Q3) There is no such thing as a "best" leadership style for all situations and employees.
A)True
B)False
Q4) List and briefly identify four of the eight traits that differentiate leaders from nonleaders.
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Chapter 15: Managing Communication
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) In which type of grapevine communication network do numerous people simply tell a few of their friends?
A) cluster chain
B) gossip chain
C) linear network
D) stratified network
Q2) Rubylyn is a very enthusiastic person who has been hired to work as the personal assistant for an event planner.At first,Rubylyn was a distraction to her supervisor because she was always interrupting him and asking him if he wanted anything.After a discussion with the event planner,Rubylyn better understood what her job entailed and became a valued employee.Which of the following did her supervisor likely provide?
A) valid feedback
B) constructive feedback
C) proactive criticism
D) conduit reconstruction
Q3) Define constructive and destructive feedback,and briefly describe the impact when a manager uses each of these to communicate with a work group.
Q4) Distinguish between coaching and counselling.
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Chapter 16: Control
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Refer to the Narrative 16-2.Which of the following best describes why Interpublic should consider the implementation of the balanced scorecard?
A) to eliminate the need for restructuring
B) to maximize benchmarking opportunities
C) to track internal and external environmental changes
D) to minimize the chances of suboptimization
Q2) What are the three basic control methods?
A) feedback control, feedforward control, and symmetry control
B) feedforward control, dynamic control, and symmetry control
C) concurrent control, feedback control, and feedforward control
D) feedforward control, presumptive control, and dynamic control
Q3) In the behavioural approach to managerial control,a company's widely shared values and beliefs guide workers' behaviour and decisions.
A)True
B)False
Q4) List and briefly identify the five methods that managers can use to achieve control in their organizations.
Q5) Identify and briefly define the three basic control methods.
Q6) Define benchmarking.List the three steps in this process.
Page 18
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Chapter 17: Managing Information in a Global World
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) A cosmetics manufacturer could learn from analyzing data that teenage girls who buy more than six bottles of nail polish monthly also like to dress up their pets to match their outfits.(The manufacturer might want to use this information to develop a line of pet nail polish.)Which kind of pattern would be identified by these survey results?
A) a sequence pattern
B) a cluster pattern
C) a stratified pattern
D) an association pattern
Q2) According to the resource-based view of information technology,sustainable competitive advantage occurs when information technology adds value,is different across firms,and is difficult to create or acquire.
A)True
B)False
Q3) Which patterns can unsupervised data mining be used to recognize?
A) association, affinity, and sequence
B) association, sequence, and predictive
C) affinity, predictive, and association
D) affinity, sequence, and predictive
Q4) Define data mining.Briefly describe the two general approaches to data mining.
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Chapter 18: Managing Service and Manufacturing Operations
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Refer to the Narrative 18-1.A worker noticed that the Hyundai Sonata and SG 350 sedans had identically sized spare tires,but different-sized spare tire covers.How does using the same spare tire cover for both cars save Hyundai $100,000 a year and increase the company's productivity?
A) It decreases confusion.
B) It gets the same output for fewer inputs.
C) It increases inventory of only one item.
D) It gets more inputs for more outputs.
Q2) At their core,companies are production systems that combine inputs,such as labour,raw materials,capital,and knowledge,to produce outputs,such as finished goods or services.
A)True
B)False
Q3) In which type of operations classification are manufacturing operations classified in terms of the amount of assembly that occurs after a customer order is received?
A) processing
B) flexibility
C) production
D) operations
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