Principles of Management Exam Review
Course Introduction
Principles of Management is an introductory course that explores the foundational concepts, theories, and practices involved in managing organizations effectively. The course covers key management functions such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in both traditional and contemporary business environments. Through real-world examples and case studies, students develop an understanding of organizational structure, decision-making processes, motivation, leadership styles, and strategies for fostering innovation and change. The course equips students with essential skills and knowledge needed to succeed in managerial roles across various industries.
Recommended Textbook
Principles of Management v1.1 by Mason
A. Carpenter
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16 Chapters
1642 Verified Questions
1642 Flashcards
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Page 2
Chapter 1: Introduction to Principles of Management
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Decisions made about the structure of an organization are generally referred to as ___________ ___________ decisions.
Answer: organizational design
Q2) Triple bottom line refers to the measurement of business performance along:
A)social,economic and organizational dimensions.
B)social,economic and environmental dimensions.
C)economic,organizational,and human performance dimensions.
D)environmental,organizational and corporate responsibility.
Answer: B
Q3) Describe the difference between a budget audit and a performance audit.A budget audit provides information about where the organization is with respect to what was planned or budgeted for,whereas a performance audit might try to determine if the figures reported are a true reflection of actual performance.Hard;Comprehension
Answer: A budget audit provides information about where the organization is with respect to what was planned or budgeted for,whereas a performance audit might try to determine if the figure s reported are a true reflection of actual performance.
Q4) What are two traditional managerial control techniques?
Answer: Budget and performance audits are two traditional control techniques.
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Page 3
Chapter 2: Personality, Attitudes, and Work Behaviors
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Exit interviews involve a meeting with the departing employee's manager.False: Exit interviews involve a meeting with the departing employee.Easy;Knowledge
A)True
B)False
Answer: False
Q2) Understanding someone's _____________ gives us clues about how that person is likely to act and feel in a variety of situations.
Answer: personality
Q3) _________ refer to stable life goals people have,reflecting what is most important to them.
Answer: Values
Q4) _____________ refers to our opinions,beliefs,and feelings about aspects of our environment.
Answer: Attitude
Q5) Identify two ways companies can track attitudes in the workplace. Answer: Through attitude surveys and exit interviews.
Q6) _____________ refers to the feelings people have toward their job. Answer: Job satisfaction
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Chapter 3: History, Globalization, and Values-Based Leadership
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Just as companies are outsourcing specific jobs,so social movements can:
A)Hire outsourced employees
B)Outsource employees
C)Contract out projects
D)Contract out tasks like lobbying and fundraising
Answer: D
Q2) By the end of 2008,60% of the world's population was using mobile phones.
A)True
B)False
Answer: True
Q3) Company structures which are hierarchical and decisions are made only by top managers represent:
A)High on power distance dimensions
B)Low on power distance dimensions
C)High on institutional collectivism
D)Low on institutional collectivism
Answer: A
Q4) One way to tackle ethical dilemmas is to follow aan
process.
Answer: Ethical decision-making
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Chapter 4: Developing Mission, Vision, and Values
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) According to the principles of visionary leadership,the essentials for successful revolution include all EXCEPT:
A)Physical systems
B)Cultural systems
C)Organizational systems
D)Behavioral systems
Q2) In nominal group technique,participants interact as they would in other group processes.
A)True
B)False
Q3) The best vision statements create harmony with regard to the status quo.
A)True
B)False
Q4) Managers must evaluate both the need and the necessary tactics for persuasively communicating a strategy in four different directions: upward,downward,across,and outward.
A)True
B)False
Q5) One criterion of a good strategy is how well it helps the firm achieve its
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Chapter 5: Strategizing
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Sample Questions
Q1) The likelihood that firms will enter an industry is a function of what two factors?
Q2) By drawing on external analysis and emphasizing core competencies when formulating strategies,companies learn to compete primarily on the basis of firm-specific differences.
A)True B)False
Q3) What are the facets of the strategy diamond? The strategy diamond includes the facets of arenas,differentiators,economic logic,vehicles,and staging and pacing.Medium;Comprehension
Q4) ____________ exists when the interaction of two or more active activities such as those in a business create a combined effect greater than the sum of their individual effects.
Q5) ______________ is essentially about choice in terms of what the organization will do and won't do to achieve specific goals and objectives.
Q6) Strategy is a pattern of resource allocation choices and organizational arrangements that result from managerial decision making.
A)True B)False
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Chapter 6: Goals and Objectives
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Sample Questions
Q1) In the POLC framework,what stage is setting and managing goals and objectives? Within the planning facet of POLC,goals and objectives serve a growing function in product/service.If goals and objectives are to be achieved,and improve the competitive position of the firm,then the organizing,leading,and controlling stages must address goals and objectives as well.Easy;Knowledge
Q2) Why limit the number of goals and performance measures?
Q3) The performance plan will include a section that identifies all of the following EXCEPT: A)Expectations of how employees deal with problems
B)The reward or promotion objectives
C)How the employees interact with internal and external customers
D)How proactive the employees are in respect to changing work
Q4) The measurement of CSR's dimensions is commonly called _____________.
Q5) By relying on _________________,the scorecard forces managers to come to agreement on the metrics they will use to translate their lofty visions into realities.
Q6) Individual employees understand how their own productivity supports the overall strategy using ______________.
Q7) _______________ is the net profit divided by total sales.
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Chapter 7: Organizational Structure and Change
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91 Verified Questions
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Sample Questions
Q1) Management may prepare employees for change by providing ____________ and instrumental support.
Q2) The second stage of Lewin's change model is ______________ change.
Q3) After the change is implemented,the long-term success of a change effort depends on the extent to which the change becomes part of the company's strategy.False: After the change is implemented,the long term success of a change effort depends on the extent to which the change becomes part of the company's culture.Hard;Comprehension
A)True
B)False
Q4) An example of a boundaryless organization that outsources many of its operations is __________________.
Q5) An example of a company that is a modular organization is:
A)Toyota
B)Nike
C)3M
D)Starbucks
Q6) Structures control employee behavior using written rules,so that employees have little _____________ to decide on a case-by-case basis.
Page 9
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Chapter 8: Organizational Culture
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Sample Questions
Q1) What is ROWE? ROWE is an acronym for Results Oriented Work Environment program implemented by Best Buy that allows employees to work anywhere and any time.Medium;Knowledge
Q2) Research indicates that __________________ misfit is one of the important reasons for employee turnover.
Q3) The _____________ function involves creating and implementing organizational design decisions.
Q4) Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture,________________ is often shaped around a charismatic leader.
Q5) What is the difference between computer-generated orientation and formal-orientation programs? Research shows that formal orientation programs are helpful in teaching employees about the goals and history of the company,as well as communicating the power structure.However,these benefits may not be realized to the same extent in computer-based orientations.In fact,compared to those taking part in a regular,face-to-face orientation,those undergoing a computer-based orientation were shown to have lower understanding of their job and the company,indicating that different formats or orientations may not substitute for each other.Medium;Knowledge
Q6) Microsoft is often identified as a company with an _____________ culture.
Page 10
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Chapter 9: Social Networks
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Sample Questions
Q1) Ibarra and Hunter found that operational networking is geared toward doing one's assigned tasks more effectively.
A)True
B)False
Q2) There is some natural upper limit to the size of network you can effectively maintain,even with online tools like Facebook and LinkedIn,which is ___________ ties.
Q3) In managing the innovation network,it is important to involve individuals with different backgrounds and approaches to innovation.
A)True
B)False
Q4) What are the general ethical decision-making guidelines?
Q5) For weak ties to be effective there must be some basis for affinity between the indirectly connected individuals,but this affinity can simply be having the same birth month or high school or college alma mater.
A)True
B)False
Q6) What experiment did Jeffrey Travers and Stanley Milgram conduct?
Q7) What purpose should a network serve a manager?
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Chapter 10: Leading People and Organizations
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95 Flashcards
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Sample Questions
Q1) _______________ ,which is called "g" or IQ has been related to a person's emerging as a leader within a group.
Q2) The counterpart to the transactional leadership approach,in which the leader focuses on getting employees to achieve organizational goals is called
Q3) It is possible that those with high self-esteem have greater levels of ______________ and this affects their image in the eyes of their followers.
Q4) The key to benefiting from the findings of trait researchers is to be aware that not all traits are equally effective in predicting leadership potential across all circumstances. A)True B)False
Q5) According to Blanchard and Hersey,the style that a leader chooses is determined by ______________ factors.
Q6) When leaders use _________________,employees participate in the making of the decision.
Q7) Robert House's _______________ theory of leadership is based on the expectancy theory of motivation.
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Chapter 11: Decision Making
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Sample Questions
Q1) ________________ is a group process of generated ideas that follows a set of guidelines which include no criticism of ideas,and building on other ideas.
Q2) An important part of the bounded rationality approach is the tendency to ______________.
Q3) Use the _____________ decision-making model when you have experience with the problem.
Q4) Escalation of commitment demonstrates how individuals' desire for consistency can cause them to continue to invest in a decision which is not prudent.
A)True B)False
Q5) The opposite of overconfidence bias,as it occurs when looking backward in time is called _______________.
Q6) A ________________ is a way to imagine what might go wrong and avoid it before spending a cent or having to change course along the way.
Q7) The tendency of some members to put forth less effort while working within a group is called _______________.
Q8) Sunk costs fallacy is another term for _______________ .
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Chapter 12: Communication in Organizations
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) In contrast to verbal communications,______________ business communications are printed messages.
Q2) A recent NASA study suggests that deficient interpersonal communication over a 20-year period was a causal factor in how many aviation accidents?
A)20-30%
B)40-50%
C)50-60%
D)70-80%
Q3) The popularity and power of Blogs is growing,with the total of Fortune 500 companies having official Blogs at:
A)3%
B)5%
C)7%
D)11%
Q4) Product placements in videos,movies,and games are other ways that advertisers strive to reach receivers with filter messages.
A)True
B)False
Q5) Flitting eyes and pursed lips convey a lack of _____________.
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Chapter 13: Managing Groups and Teams
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) What is a group?
Q2) The group members are more open and respectful toward each other,and willing to ask each other for both help and feedback at the stage of:
A)Forming
B)Storming
C)Norming
D)Adjourning
Q3) Too much cohesion can be detrimental to a group.
A)True
B)False
Q4) How diverse should teams be?
Q5) The relationship between team size and performance seems to greatly depend on the level of _____________,with some studies finding larger teams out-producing small teams.
Q6) The team tasks which include making something such as a building,product,or marketing plan is called ?????________________.
Q7) What are the three types of task interdependence? The three types of task interdependence are pooled interdependence,sequential interdependence and reciprocal interdependence.Easy;Knowledge
15
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Chapter 14: Motivating Employees
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Sample Questions
Q1) How is Abraham Maslow's hierarchy of needs theory depicted and what does it represent? Maslow's hierarchy of needs theory is depicted by the pyramid representing how human needs are ranked,and that they are hierarchically ranked.Easy;Knowledge
Q2) What are Maslow's hierarchy of needs? Maslow's hierarchy of needs is based on a simple premise that human beings have needs that are hierarchically ranked.As we satisfy these basic needs,we start looking to satisfy higher order needs.These needs are physiological,safety,social,esteem and self-actualization.Medium;Knowledge
Q3) _______________ is a method of increasing the desired behavior,according to the reinforcement theory.
Q4) Researchers identified a personality trait that explains different reactions to inequity and named this:
A)Equity sensitivity
B)Inequity reactionaries
C)Procedural individuals
D)Reaction individuals
Q5) What is the difference between need- and process-based theories?
Q6) How might a high need for affiliation serve as a disadvantage in managerial positions?
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Chapter 15: The Essentials of Control
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Sample Questions
Q1) The Baldrige Award is given to organizations only in the manufacturing industry.False: The Baldrige Award is given to organizations in a wide range of categories and industries,from education,to ethics,to manufacturing.Medium;Knowledge
A)True
B)False
Q2) An example of fixed assets is A)land.
B)patents.
C)inventory.
D)equipment.
Q3) _____________ expenses are those expenses that do not vary with the level of sales,thus,you will have to cover these expenses even if the sales are less than the expenses.
Q4) The _______________ is a snapshot of the business's financial position at a certain point in time.
Q5) Balance sheets are usually done at the beginning of each month. A)True B)False
Q6) How are financial controls executed?
17
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Chapter 16: Strategic Human Resource Management
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87 Verified Questions
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Sample Questions
Q1) Teams whose members have complementary skills are often more successful because members understand each other.
A)True
B)False
Q2) Previously considered a support function,______________ is now becoming a strategic partner in helping a company achieve its goals.
Q3) The rationale behind testing is to give the employer more information before making the selection and placement decision.
A)True
B)False
Q4) A bonus is an example of:
A)Variable pay
B)Direct-pay
C)Indirect-pay
D)Non-monetary pay
Q5) ____________ pay can include any benefit an employee receives from an employer or job that does not involve tangible value.
Q6) What is the "war for talent"?
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