Principles of Management Exam
Questions
Course Introduction
Principles of Management introduces students to the foundational concepts and functions of management within organizations. The course explores core management theories and practices, including planning, organizing, leading, and controlling. Students learn about the roles and responsibilities of managers, decision-making processes, effective communication, motivation, and leadership styles. Through real-world case studies and practical applications, the course emphasizes the importance of ethical management and adaptive strategies in a dynamic and diverse business environment. By the end, students gain essential skills for managing people and resources to achieve organizational goals efficiently and effectively.
Recommended Textbook Management A Focus on Leaders 2nd Edition by
Annie McKee
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Page 2
Chapter 1: Managing and Leading Today: The New Rules
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Sample Questions
Q1) The shifting balance of world economic and political power is shifting ________.
A) from east to west
B) from west to east
C) from south to north
D) from north to south
Answer: B
Q2) The human resource (HR)function takes a strategic approach to managing and developing the workforce of an organization.
A)True
B)False
Answer: True
Q3) People around the world enjoy expanded access to education and information due to ________.
A) Microsoft
B) the Digital Divide
C) Open Educational Resources
D) workforce management
Answer: C
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Chapter 2: The Leadership Imperative
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Sample Questions
Q1) In the Situational Leadership Theory,managers match their managing style to how ready and able their workers are.
A)True
B)False
Answer: True
Q2) The key to referent power is ________.
A) fear
B) whom you know
C) respect and admiration
D) being well-known
Answer: C
Q3) The Sarbanes-Oxley Act established strict new standards and improved on existing ones ________.
A) to prevent corruption in Congress
B) for all U.S. public company boards, management, and accounting firms
C) to promote women in company boards
D) to eliminate oversight in company boards
Answer: B
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Chapter 3: Motivation and Meaning
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Sample Questions
Q1) Which operant conditioning methods are most commonly employed in organizations?
A) positive reinforcement and negative reinforcement
B) negative reinforcement and punishment
C) positive reinforcement and extinction
D) positive reinforcement and punishment
Answer: D
Q2) In Maslow's hierarchy of needs,the need for personal safety comes before satisfying physical needs such as hunger.
A)True
B)False
Answer: False
Q3) The coach of a football team is typically high in personalized power because he derives satisfaction from the team winning.
A)True
B)False
Answer: False
Q4) The desire for social status is an intrinsic motivator.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Communication: The Key to Resonant
Relationships
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Sample Questions
Q1) Language and humans' ability to think and reason most likely evolved together.
A)True
B)False
Q2) Literal or near literal translations always work from one culture to another.
A)True
B)False
Q3) The connotation of a word is its dictionary definition.
A)True
B)False
Q4) If you are sending a(n)________ message,try to use the ________ communication channel possible.
A) unambiguous, richest
B) ambiguous, leanest
C) ambiguous, richest
D) highly complex, leanest
Q5) Which form of communication is generally the leanest?
A) face-to-face
B) audio only
C) written
D) video
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Chapter 5: Planning and Strategy: Bringing the Vision to Life
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Sample Questions
Q1) After reading an article about the growing taste for American foods in Iraq,the CEO of Build-a-Burger has decided to open some outlets there.Given the turmoil in the country and the region,what will be the most important factor to consider during the planning team's environmental scan?
A) economic environment
B) technological environment
C) legal and tax environment
D) political environment
Q2) Too much reliance on goal setting in organizational planning often results in ignoring the organization's long-term goals.
A)True
B)False
Q3) Who is a key stakeholder in an organization?
A) a person who is directly affected by the organization's activities
B) a person who is only indirectly affected by the organization's activities
C) a person who can directly influence an organization's activities
D) a person who can only indirectly influence an organization's activities
Q4) Think of a product you like and use regularly.Which business-level strategy does the product's manufacturer employ? Why?
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Chapter 6: The Human Side of Planning: Decision Making and Critical Thinking
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Sample Questions
Q1) Many of the decisions you make each day are automatic programmed decisions.
A)True
B)False
Q2) When a piece of information fits in with a mental category that you already have,you are likely to ________.
A) store the information in a new schema
B) store the information in an existing schema
C) destroy an existing schema
D) ignore the information
Q3) People exclusively use their sympathetic nervous system when they are being nice to one another.
A)True
B)False
Q4) The Delphi technique is essentially a focus group of ________.
A) ordinary citizens
B) employees
C) experts
D) managers
Q6) Why is assimilation considered harmful in some situations? Page 8
Q5) What is the difference between accommodation and assimilation?
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Page 9
Chapter 7: Change: a Focus on Adaptability and Resiliency
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Q1) Lewin's force field analysis sees permanent change as frozen into place.
A)True
B)False
Q2) General Electric used an anticipatory approach to gain a major market share in the production of ________.
A) automobile engines
B) wind turbines
C) nuclear power plants
D) fuel-efficient cars
Q3) A sense of calm is likely to be a ________.
A) negative attractor that activates the prefrontal cortex
B) negative attractor that activates the parasympathetic nervous system
C) positive attractor that activates the parasympathetic nervous system
D) positive attractor that activates the sympathetic nervous system
Q4) Managers can typically expect to stay in their job for about five years.
A)True
B)False
Q5) Steve Jobs,the late founder of Apple,said,"Playing it safe is the most dangerous thing we can do." Do you agree or disagree with this statement? Explain your reasoning.
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a Spirit of Entrepreneurship
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Sample Questions
Q1) Entrepreneurs are typically people with high self-esteem. A)True
B)False
Q2) Innovation is the process of ________ new ideas.
A) originating
B) evaluating C) implementing
D) rejecting
Q3) The American writer,F.Scott Fitzgerald,said that a truly great creative mind is capable of holding two opposing views of a subject at the same time and is still able to function.Was Fitzgerald correct?
A) Yes, one of the keys to creativity is to be able to embrace paradoxical ideas.
B) Yes, being contrary and argumentative is the hallmark of a creative person.
C) No, paradoxical ideas inhibit creativity.
D) No, paradoxical ideas have no connection to creativity.
Q4) In the growth stage,a start-up looks to protect its market share. A)True B)False
Q5) Explain the importance of a break-even point for a small business.
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Chapter 9: Organizing for a Complex World: Structure and Design
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Q1) Which of the following is NOT considered a starfish organization?
A) Craigslist
B) Sears
C) Alcoholics Anonymous
D) Wikipedia
Q2) Job specialization is linked to ________.
A) managing up
B) span of control
C) division of labor
D) accountability
Q3) Which legal structure for organizations avoids double taxation,and has 100 or fewer shareholders?
A) S corporation
B) partnership
C) sole proprietorship
D) corporation
Q4) Decentralized decision making tends to be slower than centralized decision making.
A)True
B)False
Page 12
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Chapter 10: Teams and Teambuilding
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Sample Questions
Q1) High-performing teams tend to have members with ________.
A) identical skills
B) average skills
C) complementary skills
D) mutually agreed upon skills
Q2) Interaction patterns are related to which challenge of working in groups?
A) membership
B) influence
C) social loafing
D) participation
Q3) Maxim's project team agreed at the outset that he should serve as leader based on his previous experience.But recently some members have been challenging his direction and jockeying among themselves for dominance in the group.What dynamic is occurring here?
A) norming
B) convergence
C) counterdependence
D) adjourning
Q4) Do you think the results of personality tests such as MBTI and Golden are useful for people in teams? Explain your reasoning.
Page 13
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Chapter 11: Working in a Virtual World: Technology As a Way of Life
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Sample Questions
Q1) An example of cloud computing is Google Docs.
A)True
B)False
Q2) Virtual learning technologies ________.
A) offer basic, no-frills classes only
B) cannot support collaboration
C) are inferior to on-site learning
D) improve access to education
Q3) Web 2.0 is best characterized by ________.
A) developments such as e-mail
B) online stores such as Amazon
C) networking sites such as Facebook
D) cloud computing such as Google Docs
Q4) The Third Industrial Revolution is characterized by ________.
A) wealth being linked to the means of production
B) mass production
C) a knowledge and service economy
D) hierarchical organizations
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Q5) Why did China fail to take advantage of developments that occurred during the three Industrial Revolutions?
Chapter 12: Organizational Controls: People, processes, quality, and Results
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Sample Questions
Q1) Shannon hates waiting in line to get into a nightclub.The bouncers act so superior with their click-counters,and deciding how many people can go in and when.Yet the bouncer is actually serving an important function.Explain.
Q2) CRM focuses on ________.
A) maximizing the number of transactions per unit of time
B) maximizing customer loyalty
C) minimizing product defects
D) having the lowest prices in the market
Q3) Which of the following encourages employees to set their own performance goals?
A) MBO
B) TQM
C) CRM
D) lean management
Q4) The practice of scientific management is focused on ________.
A) customer relations
B) efficiency
C) ethics
D) employee motivation
Q5) What is feed-forward control? Give an example.
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Chapter 13: Culture: Its Powerful
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Q1) Cognitive cultural intelligence involves being able to pick up people's cultural values by observing.
A)True
B)False
Q2) Which of the following is NOT part of a culture's values?
A) questions about right and wrong
B) questions about good and bad
C) questions about practices considered desirable or undesirable
D) questions about people's wealth
Q3) Javier has always had an analytical mind,and he loves meeting new people.This gives Javier strong cognitive cultural intelligence,which is defined as the ________.
A) ability to gather factual information from people about values and norms
B) self-confidence and motivation to adapt to a new culture
C) ability to quickly mirror attitudes and mores of subcultures
D) ability to act upon nonverbal cues from a new culture
Q4) How people dress in an organization is an example of Schein's observable artifacts.
A)True
B)False
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Chapter 14: Globalization: Managing Effectively in a Global Economic Environment
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Q1) Supporters of globalization claim that it will ________.
A) end war forever
B) promote democracy
C) make war less likely
D) decrease economic opportunities
Q2) The smallest BRIC country in terms of population is Brazil.
A)True
B)False
Q3) Before the advent of globalization,________ were responsible for 70 percent of the world's manufactured exports.
A) the United States, Western Europe, and China
B) North America, Western Europe, and Japan
C) the United States, Canada, and Western Europe
D) Japan, Western Europe, and China
Q4) Which of the following is NOT a disadvantage of doing business in China?
A) human rights violations
B) piracy and counterfeiting
C) high health care costs
D) pollution problems
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Chapter 15: Sustainability and Corporate Social Responsibility:
Ensuring the
Future
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Sample Questions
Q1) As a result of climate change,food production may increase in ________.
A) tropical areas
B) drier climates
C) higher latitude regions
D) lower latitude regions
Q2) Johnson & Johnson's corporate Credo is primarily focused on people in the medical profession.
A)True
B)False
Q3) When did sustainable practices begin?
A) the 1970s
B) the 2000s
C) the 1890s
D) prehistoric times
Q4) What do you think is the best way to deter organizations from taking an obstructionist approach to corporate social responsibility?
Q5) The Johnson & Johnson Credo is well-respected in the business world.Were you surprised by any aspect of it? Explain your reasoning.
Q6) Explain how the cap-and-trade system works to control carbon emissions.
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Chapter 16: Managing and Leading for Tomorrow
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Sample Questions
Q1) A great leader,according to Chade-Meng Tan,is someone who is able to "get things done."
A)True
B)False
Q2) Chade-Meng Tan of Google thinks that leaders who are just good enough to "get things done" are the ________.
A) best leaders
B) ones who drive innovation
C) ones who fail to make breakthroughs
D) worst leaders
Q3) Think about the "Moon Shots for Management" and which ones resonated with you.What approach would you like to implement in an organization? Why is it important to you?
Q4) According to Boyatzis,the final stage of intentional change focuses on ________.
A) total re-creation of who you are
B) becoming egoless
C) experimenting
D) performing exercises for reconstruction
Q5) Describe a gap that you see between your real and ideal self.Give an example of how this gap plays out in your life.
Page 19
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