Principles of Management Exam Preparation Guide
Course Introduction
Principles of Management offers a comprehensive overview of fundamental management concepts and practices within modern organizations. The course covers essential functions such as planning, organizing, leading, and controlling, as well as the roles and responsibilities of managers at various levels. Students will explore topics including decision-making, organizational structure, motivation, communication, leadership, team dynamics, and strategic management. By incorporating real-world examples and case studies, the course equips learners with the knowledge and skills necessary to effectively manage people and resources, adapt to changing business environments, and drive organizational success.
Recommended Textbook
MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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Page 2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/3567
Sample Questions
Q1) After graduating with a bachelor's degree in Psychology, Eva decided to look out for a job as a counselor in an academic institution because she strongly believed that she was a good listener and that she was good at encouraging others to express their thoughts and feelings. In this scenario, Eva believed that she possessed the requisite _____ to be a counselor.
A) human skills
B) planning skills
C) motivational skills
D) conceptual skills
Answer: A
Q2) According to Professor Henry Mintzberg, in the _____, managers receive a great deal of unsolicited information because of their personal contacts.
A) resource allocator role
B) monitor role
C) disturbance handler role
D) negotiator role
Answer: B
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Page 3
Chapter 2: The History of Management
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Gantt charts were revolutionary in the era of seat-of-the-pants management because of the detailed planning information they provided.
A)True
B)False
Answer: True
Q2) Jek's WoodWorks is a furniture company. It stores its hardwood lumber, plywood, particleboard, softwood lumber, and other materials used in manufacturing furniture in a warehouse. In the context of operations management, Jek's WoodWorks uses the warehouse to store its _____.
A) throughput
B) information systems
C) contingency systems
D) inventory
Answer: D
Q3) A systems approach to management encourages managers to view each division as a separate, vital entity.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Companies whose chief executive officers do more environmental scanning have higher profits.
A)True
B)False
Answer: True
Q2) The health awareness board in the country of Gelhanwa made it mandatory for all brands that sell tobacco and tobacco products to display a disclaimer highlighting the dangers of tobacco on their product covers. In the context of the specific environment, this scenario best illustrates the effect of the _____ on organizations.
A) competitor component
B) supplier component
C) technological component
D) industry regulation component
Answer: D
Q3) Sponsors are companies in the same industry that sell similar products or services to customers.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Ethics and Social Responsibility
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Under the _____, an individual should never take any action that harms the least fortunate people in some way.
A) principle of government requirements
B) principle of personal virtue
C) principle of utilitarian benefits
D) principle of distributive justice
Q2) Which of the following is an argument put forth by economist Milton Friedman?
A) A law represents the minimal moral standards of society, so an individual should never take any action that violates the law.
B) It is unethical for companies to take any action that is not in an organization's long-term self-interest.
C) It is socially irresponsible for companies to divert time, money, and attention from maximizing profits to social causes and charitable organizations.
D) An individual's ethical decision is based on his or her level of moral development.
Q3) There is no trade-off between social responsibility and economic performance.
A)True
B)False
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6
Chapter 5: Planning and Decision Making
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Daniel has started a small shoe manufacturing company. He has a tight budget, and does not want the best equipment at the moment, so he is using equipment that is good enough to work with. In this scenario, Daniel is _____.
A) maximizing
B) discounting
C) specializing
D) satisficing
Q2) Treptron Inc., a software company, has a standing plan that details the specific set of steps to be undertaken when an employee delivers consistently poor performance during his or her probation period. Given this information, the standing plan in this scenario can be referred to as a(n) _____.
A) artifact
B) prototype
C) procedure
D) heuristic
Q3) Specific, challenging goals provide a target for which to aim and a standard against which to measure success.
A)True
B)False
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Page 7
Chapter 6: Organizational Strategy
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) TagWear, a company that manufactures shoes, offers customized lightweight and durable shoes in different colors and sizes to compete with its rival company's shoes. In this scenario, which of the following strategies is TagWear using to reduce its rival's market share?
A) A response strategy
B) An attack strategy
C) A recovery strategy
D) An acquisition strategy
Q2) Which of the following is one of the five industry forces identified by Harvard professor Michael Porter?
A) The threat of planned obsolescence
B) The threat of new entrants
C) The threat of competitive inertia
D) The threat of strategic dissonance
Q3) A situational analysis is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment.
A)True
B)False
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Page 8
Chapter 7: Innovation and Change
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following is an error that managers make in the refreezing phase?
A) They do not create a powerful enough coalition.
B) They undercommunicate the vision by a factor of ten.
C) They declare victory too soon.
D) They lack a vision for change.
Q2) An innovation stream begins with _____.
A) a technological discontinuity
B) a design iteration
C) technological lockout
D) the emergence of a dominant design
Q3) Musccanic Inc., a company that manufactures microprocessors, updates the technology used in its microprocessors once every four years. A study conducted by the R&D team of the company revealed that the microprocessors' growth rate is initially slow, then becomes rapid, and eventually becomes slow again toward the end of the four-year cycle. In the context of technology cycles, this scenario best illustrates _____.
A) a compression approach to innovation
B) resistance to change
C) technological lockout
D) the S-curve pattern of innovation
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Page 9
Chapter 8: Global Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Lochmonden already has a company registered under the name of CreateOne. The Aldemeren company with the same brand name was not able to enter Lochmonden market. Hence, the Aldemeren CreateOne had to start a new company in the name of OneCreate to enter the market in Lochmonden. This scenario is an example of _____.
A) strategic alliance
B) direct foreign investment
C) direct export
D) joint venture
Q2) The cultural difference of _____ is the degree to which people in a country are uncomfortable with unstructured, ambiguous, unpredictable situations.
A) long-term orientation
B) individualism
C) power distance
D) uncertainty avoidance
Q3) _____ are specific limits on the number or volume of imported products.
A) Tariffs
B) Quotas
C) Subsidies
D) Embargoes
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Page 10
Chapter 9: Designing Adaptive Organizations
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Fred is a floor worker in a tool manufacturing company. He operates and monitors machines; measures, shapes, and trims different parts used for production; and plays a significant role in the manufacturing process. In the context of organizational authority, which of the following functions does Fred most likely perform?
A) A support function
B) A staff function
C) A line function
D) An advisory function
Q2) In the context of intraorganizational processes, _____ are characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.
A) mechanistic organizations
B) organic organizations
C) specialized organizations
D) rigid organizations
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11
Chapter 10: Managing Teams
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) A team of surgeons is working in the neuroscience unit of ColdMont Medical Hospital. The team has informally agreed to explain to the medical students interning at the hospital the specific procedures that are involved in a brain surgery. However, there are no formal guidelines mandating that students should be given an explanation. The team's agreed-on standards can be best categorized as _____.
A) job descriptions
B) hierarchies
C) stretch goals
D) norms
Q2) Traditional work groups are different from self-managing teams in that team members:
A) manage and control all of the major tasks directly related to production.
B) have the freedom to make suggestions to management.
C) do not have direct responsibility or control over their work.
D) do not have the authority to change the design of their teams.
Q3) If employees can work effectively on their own, they can always work effectively in teams.
A)True
B)False
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Page 12
Chapter 11: Managing Human Resource Systems
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) It is a violation to ask a female applicant for her _____ in a job application form.
A) maiden name
B) educational history
C) work experience
D) address
Q2) Coaching and mentoring are helpful for reinforcing other kinds of training and for trainees who benefit from support and personal encouragement.
A)True
B)False
Q3) Which of the following statements is true of phased retirement?
A) It increases the hiring and training costs incurred by companies.
B) Employees can no longer avail any of the benefits they would otherwise receive when working full time.
C) It allows companies to retain experienced, valuable workers.
D) Employees are provided legal reasoning and a huge compensation to voluntarily retire before the retirement age.
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) In the context of deep-level diversity, _____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.
A) ego
B) personality
C) veracity
D) integrity
Q2) Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that:
A) older workers choose jobs only to achieve a sense of accomplishment.
B) older workers are not interested in learning new things.
C) older workers want more control over their movement in and out of the workplace.
D) older workers do not make use of health care benefits.
Q3) There is no federal law or agency to oversee diversity in organizations.
A)True
B)False
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Chapter 13: Motivation
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) At the peak of her career, Evelyn, a tennis champion, wanted to launch her own sports shoe brand. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Evelyn's _____.
A) belongingness needs
B) physiological needs
C) self-actualization needs
D) safety needs
Q2) Debra is a fashion model. She recently broke up with her boyfriend of four years. To cope with depression, she keeps herself busy with work and frequently parties with friends. She likes being surrounded by people, and she never misses social gatherings organized by her modeling agency. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Debra's _____.
A) belongingness needs
B) physiological needs
C) esteem needs
D) safety needs
Q3) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
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Page 15
Chapter 14: Leadership
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Steven is a manager at Kewl Gadgets. Calvin is Steven's least preferred subordinate because he finds it difficult to approach Calvin when it comes to collaborating and getting the work done. When asked by Steven's boss, he states that Calvin is complacent, unresponsive, and hostile. Therefore, Steven does not want to work with Calvin. In this scenario, Steven has a _____ leadership style.
A) relationship-oriented
B) country club
C) task-oriented
D) team management
Q2) In the context of environmental contingencies, which of the following describes the formal authority system?
A) It is the amount of emotional support that is provided by an employee's immediate work group.
B) It is an organization's set of procedures, rules, and policies.
C) It is the degree to which the requirements of a subordinate's tasks are clearly specified.
D) It is a subordinate's ability to perform his or her job well.
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Chapter 15: Managing Communication
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Dylan regularly buys the Rolling Stone magazine. The store from which he purchases the magazine informs him that it would not sell any Rolling Stone magazines for a couple of months. Dylan assumed that the magazine was halting production for some time, which was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation
Q2) Jonah is an efficient member of the design team at Cheer Advertising. However, he is often burdened with extra work that forces him to work overtime. Frustrated by this situation, he writes an email to the head of the design department expressing the difficulties he is facing at work. In the given scenario, Jonah is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication
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Chapter 16: Control
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Managers who use bureaucratic control are known to:
A) place little emphasis on policies and procedures.
B) emphasize following the rules above all else.
C) believe that the shared values and beliefs of the company guide workers' behavior.
D) rely on group norms rather than on formalized rules and regulations.
Q2) Which of the following is a difference between bureaucratic control and objective control?
A) Unlike bureaucratically controlled companies, objectively controlled companies are highly resistant to change.
B) Bureaucratic control focuses on whether policies and rules are followed, whereas objective control focuses on observing and measuring worker behavior or output.
C) Unlike bureaucratic control, objective control is top-down control.
D) Most workers only have to worry about pleasing the boss under objective control, whereas with bureaucratic control, the behavior of workers has to satisfy the rest of their team members.
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18
Chapter 17: Managing Information
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) _____ usually begins with the user telling the data mining software to look and test for specific patterns and relationships in a data set.
A) Undirected data mining
B) Descriptive data mining
C) Supervised data mining
D) Unsupervised data mining
Q2) While unlocking his smartphone, Dave was prompted for his password. He had, however, forgotten his password and hence was not able to access his smartphone. By asking for the password, the smartphone is _____ Dave.
A) acknowledging B) authorizing
C) decrypting
D) authenticating
Q3) In the context of unsupervised data mining, association patterns help identify database elements that are different.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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115 Verified Questions
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Sample Questions
Q1) Which of the following statements is true of the cost of applying for the Baldrige Award?
A) Eligibility fee is waived off for small businesses.
B) The application fee is higher for small businesses than for manufacturing firms.
C) A site visitation fee is charged for small businesses.
D) An assessment fee is rarely charged for large corporations.
Q2) Unlike holding cost, stockout cost:
A) does not include the transaction costs of overtime work and shipping.
B) includes inventory taxes and the cost of obsolescence.
C) is incurred when a company runs out of a product.
D) is also known as carrying cost.
Q3) Businesses that apply for the Baldrige Performance Excellence Award are judged on _____ criteria.
A) five
B) six
C) seven
D) eight
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Page 20