Principles of Management Exam Practice Tests
Course Introduction
Principles of Management introduces students to the fundamental concepts and practices involved in effectively running organizations. The course covers essential functions of management, including planning, organizing, leading, and controlling, while exploring how managers use resources efficiently to achieve organizational goals. Students examine key management theories, decision-making processes, leadership styles, motivation techniques, and the development of organizational culture. Real-world case studies are utilized to illustrate contemporary issues in management and to develop critical thinking and problem-solving skills necessary for success in diverse business environments.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) As job satisfaction increases,so does job performance.This is an example of the ________ between two variables.
Answer: correlation
Q2) An auditory learner
A)learns primarily by taking tests.
B)learns primarily by listening to others.
C)learns by reading and seeing diagrams and graphs.
D)learns best by trial and error.
Answer: B
Q3) Define the concept of triple bottom line.
Answer: A triple bottom line is evaluating organizations against three performance criteria including economic,social and environmental viability.Wal-Mart,for example,looked at the impact packaging for its products had on its costs,on the environment and on its customers.Its findings led to the chain's requirements for all suppliers to make smaller packages.
Q4) Alexander is enthused about his firm and consistently uses his talents to further the organization's success.Alexander is an example of a(n)_____________ employee.
Answer: engaged
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) A workgroup has three Caucasian males and three African American females.How would you categorize the faultline in this group?
A)There is no faultline in the group.
B)There will be a strong faultline in the group.
C)There will be a weak faultline in the group.
D)There will be a faultline of medium strength in the group.
Answer: B
Q2) Discrimination charges filed against employers based on disabilities cover which of the following impairments?
A)cancer
B)hearing impairments
C)manic-depressive disorder
D)all of the above
Answer: D
Q3) Employees who are discriminated against experience more stress at work but are no more likely to leave their jobs than those who have not faced discrimination.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Research on the interactionist perspective suggests
A)there is a consistent positive relationship between person/organization fit and job performance.
B)if there is a misfit between an individual and the organization,there are no extenuating circumstances that eliminate its impact.
C)organization culture is equally important to all individuals.
D)people who fit into their organization tend to be more satisfied with their jobs.
Answer: D
Q2) You are a manager who believes that all young employees "goof off at work." You therefore limit the number of assignments you give to your young employees.Lately you have noticed that the young employees in your department are texting on their cell phones,playing computer games and just talking to each other quite a bit.This situation is an example of a __________ ____________.
Answer: self-fulfilling prophecy
Q3) The __________________ is an instrument that groups individuals by type,not trait,and is useful for team-building and training purposes.
Answer: Myers-Briggs Type Indicator
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Page 5
Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) .__________ is unscheduled absences from work.
Q2) Which of the following statements is true?
A)There is an exceptionally strong correlation between attitudes and behavior such that attitudes will almost perfectly predict behavior.
B)Intention to behave and actual behavior are almost always the same.
C)Attitude provides clues to behavior,but situational factors also impact behavior.
D)Attitude is weakly related to intention to behave and actual behavior.
Q3) Companies track employee work attitudes through
A)performance evaluation interviews.
B)attitude surveys.
C)employee suggestions.
D)overhearing workplace conversations.
Q4) _________________ include reasoning abilities,verbal and numerical skills,and analytical skills.
Q5) The feelings people have toward their job is called ______ ___________.
Q6) When __________ match job demands,we tend to be more satisfied with our job.
Q7) Name and define two work attitudes.
Q8) Describe the link between work attitudes and turnover.
Q9) With regard to age,___________ individuals are better citizens.
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Expectancy theory is a need-based theory.
A)True
B)False
Q2) Define distributive,procedural and interactional justice and note how they are related.
Q3) Being among the best paid workers in the retail industry is the sole reason why employees at Trader Joe's are so motivated.
A)True
B)False
Q4) _______________arranges needs in a hierarchy.
Q5) Give an example of how motivation is culturally bound.
Q6) Describe how Herzberg's hygiene and motivator factors differ and give an example of each.
Q7) Under McClelland's theory,individuals who focus on goals and deadlines have a
Q8) Expectancy theory's instrumentality dimension refers to the degree to which one believes that effort leads to performance.
A)True
B)False
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Write a SMART goal.
Q2) A Harley-Davidson employee's authority to stop the assembly line if he sees a blemish on the product has ___________________ empowerment.
Q3) An organizational behavior instructor who develops a unique teamwork project for use in her classroom will have high ______________ with the project.
Q4) Why do goals motivate?
Q5) Autonomy is
A)the extent to which the job requires a person to utilize multiple high level skills. B)the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
C)whether a person's job substantially affects other people's health,work or well-being. D)the degree to which a person has the freedom to decide how to perform his tasks.
Q6) What are the three characteristics of appraisals that increase the perception that they are fair?
Q7) Name two types of individual incentives and describe each.
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Which of the following statements regarding organizational steps to managing employee stress is correct?
A)Sabbaticals are stress-reduction programs found only in the university setting.
B)Employee assistance programs are found only in large Fortune 500 companies.
C)Telecommuting decreases stress,but increases work-family conflict because the employee is working from home.
D)Employees experience less stress when their assignments are clear.
Q2) Eustress is "good" stress.
A)True
B)False
Q3) Information processing demands that exceed the supply or capacity of time available for such processing is
A)role conflict.
B)role ambiguity.
C)role overload.
D)information overload.
Q4) "Fight or flight" is the reaction to an outside stressor in the first phase,or ____________ phase of stress.
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9
Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Ariel was writing a paper at her laptop when the phone rang.She answered it but kept writing as she talked.It was a friend who needed an assignment that had been given last week.Ariel e-mailed her the assignment.A second e-mail just arrived from the friend,which said: "I said the assignment for Monday,this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.
A)message.
B)noise.
C)sender.
D)feedback.
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class.She sends an e-mail to all her students prior to the actual start of the course that reads,"Your syllabus is available on Courseweb.I will go over that syllabus during the first class but,since I am attempting to conserve paper,will not make a copy available to you.Students however,are welcome to print out their own copy of the syllabus."
Q2) Define a crucial conversation and give an example of it.
Q3) Anything that interferes with or distorts the message being transformed is __________________.
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Groups with high group cohesion and high task commitment generally have high performance.
A)True
B)False
Q2) Which of the following items is not a key aspect to ensuring the success of a meeting during the course of that meeting?
A)Start the meeting on time.
B)Don't worry about group dynamics.
C)Manage the group dynamic for full participation.
D)Summarize the meeting with action items.
Q3) How does a team differ from a group?
A)A team is focused on joint goals; a group often has a collection of individual goals.
B)A team involves the simple sum of independent actions of individuals; a group involves the integrated,collaborative actions of the collective of people.
C)A team has personal agendas; a group has a shared vision.
D)A team has compensation based upon individual outcomes; a group has compensation based upon shared outcomes.
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Conflict can be dysfunctional if it involves personal attacks.
A)True
B)False
Q2) Which of the following statements regarding negotiation strategies is correct?
A)An adversarial stance is needed to begin integrative negotiation.
B)Focusing on a "fixed pie" in negotiations is a good approach because it controls the number of options to be considered.
C)Reviews of negotiation experiments indicate that in almost all those situations where an integrative approach to negotiations could be adopted,such an approach was utilized.
D)Listening is a key element in the integrative approach to negotiation.
Q3) Research shows that when confronted with a conflict situation,subordinates are most likely to use all of the following conflict handling styles EXCEPT
A)compromising
B)forcing
C)avoiding
D)accommodating
Q4) __________ is the process that involves people disagreeing.
Q5) The _________ conflict handling style is uncooperative and unassertive.
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Differentiate between the intuitive and creative decision-making processes.
Q2) Doris and Lydia are members of the Board of Directors at Beta Corporation.They are giving very serious consideration to voting to merge their company with Zeta Company for enhanced efficiency,effectiveness and competitive advantage.Doris and Lydia are making a(n)
A)strategic decision.
B)tactical decision.
C)operational decision.
D)programmed decision.
Q3) Using the rational decision-making model as a template,discuss a recent decision you made.
Q4) Which of the following would NOT be good piece of advice to offer a company that is trying to enhance organizational creativity?
A)Ensure team stability by keeping team membership intact for extended periods of time.
B)Use the nominal group technique to avoid the pitfalls of the common group process.
C)Diversify your team.
D)Incorporate creative behavior into the performance appraisal process.
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Page 13
Chapter 12: Leading People Within Organizations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) What is authentic leadership?
Q2) Which of the following statements regarding self-esteem and leadership is INCORRECT?
A)Leaders with high self esteem support their subordinates more than leaders with lower self esteem.
B)Research shows a strong relationship between height and being viewed as a leader which may be accounted for by self-esteem.
C)Those with high self esteem have high self confidence which may affect the image perceived by followers.
D)Leaders with high self esteem punish their subordinates less effectively,when such punishment is due,than do leaders with lower self esteem.
Q3) The leadership decision tree
A)focuses on a static leadership style.
B)focuses on leader emergence.
C)focuses on an adaptive leadership style.
D)leads to the determination of how much involvement leaders should seek in making decisions.
Q4) Describe each of the types of leader decision making.
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Influence is getting others to do what we want them to do.
A)True
B)False
Q2) The most commonly used influence technique is personal appeal.
A)True
B)False
Q3) Rational persuasion uses facts,data and logical arguments to influence a target person.
A)True
B)False
Q4) The more that a party is dependent upon you,the less power you have.
A)True
B)False
Q5) The visual map of relationships between individuals is a ________ __________.
Q6) Attempting to get others to do what we want is A)commitment.
B)power.
C)charisma.
D)influence.
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Q7) Power derived from one's role in the organization is ______________ power.
Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) Organizational change can be either radical or incremental.
A)True
B)False
Q2) A learning organization is one where acquiring knowledge and changing behavior as a result of the newly acquired knowledge is part of the organization's design.
A)True
B)False
Q3) Which of the following statements regarding the second stage of planned change is INCORRECT?
A)Early success gives change planners credibility.
B)Employees will be stressed; support them.
C)Create big wins because people need to see that things are happening.
D)Ensure that management keeps alert to and deals with obstacles that arise.
Q4) Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?
A)refreeze
B)unfreeze
C)assess
D)change
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Chapter 15: Organizational Culture
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151 Verified Questions
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Sample Questions
Q1) Organizational cultures help determine who is hired by a firm.
A)True
B)False
Q2) Which of the following statements regarding the impact of national culture on the culture of domestic firms is correct?
A)The harmonious culture of Japan is likely to lead to the establishment of more team-oriented corporate cultures in Japanese firms.
B)The hierarchical orientation in Brazilian culture is likely to produce Brazilian companies with flat corporate structures.
C)The high power distance culture of Arab countries is likely to produce people-oriented cultures in Arab companies.
D)National culture has little impact on domestic firms.
Q3) A trusted individual who provides the employee with advice and support regarding career-related matters is a
A)coworker.
B)manager.
C)mentor.
D)counselor.
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