Principles of Management Exam
Materials
Course Introduction
Principles of Management introduces the fundamental concepts and practices essential for effective management in organizations. The course explores the core functions of management planning, organizing, leading, and controlling while emphasizing the roles and responsibilities of managers in todays dynamic business environment. Students will examine key topics such as decision-making, organizational structure, leadership styles, motivation, communication, and strategic management. Through real-world examples and case studies, the course develops practical skills for analyzing management challenges and devising effective solutions, preparing students for leadership roles in diverse organizational settings.
Recommended Textbook ORGB 3 3rd Edition by Debra L. Nelson
Available Study Resources on Quizplus
18 Chapters
1924 Verified Questions
1924 Flashcards
Source URL: https://quizplus.com/study-set/2193
Page 2
Chapter 1: Organizational Behavior and Opportunity
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/43653
Sample Questions
Q1) A federal regulatory agency can be considered part of an organization's:
A)formal structure
B)labor market
C)external task environment
D)transformation technology
Answer: C
Q2) Total Quality
A)Dedication to continuous improvement and meeting customer demands.
B)Research results or scientific information.
C)Learning and mastery of physical and social abilities.
D)The primary concern for managers in the 21st century.
E)Knowledge of results.
Answer: A
Q3) Provide an example of a business firm as an open system.
Answer: An open system gathers or receives inputs from its environment, transforms these inputs through application of technology, and provides a finished product to the environment or market place. A Heinz food processing plant purchases raw tomatoes, onions, and other vegetables from the environment. It then mixes and cooks these ingredients and converts them into catsup. The catsup is bottled, packaged, and shipped to the marketplace.
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Challenges for Managers
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/43654
Sample Questions
Q1) Which of the following would not be considered sexual harassment?
A)A male department head is propositioned by a female employee who has bid for a different job that carries a high rate of pay.
B)When congratulating employees for their good work, a male supervisor pats male workers on the shoulder and female workers on their behinds.
C)A female office employee frequently, in a joking fashion, suggests to certain male co-workers that they go to a motel during the lunch hour.
D)In trying to make an important point when issuing job instructions, a male supervisor puts his hand on the employee's shoulder. He does this with both male and female employees.
Answer: D
Q2) Which of the following is NOT a classification for ethical theories?
A)humanitarian
B)rule-based
C)consequential
D)cultural
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Personality, Perception, and Attribution
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/43655
Sample Questions
Q1) The way in which factors such as skills, abilities, personalities, perceptions, attitudes, values, and ethics differ from one individual to another is referred to as:
A)personality
B)individual differences
C)the basis for group differences
D)variation in traits
Answer: B
Q2) Stereotype
A)Facial expressions, body posture, and eye movement.
B)A generalization about a particular group of people.
C)The false consensus effect.
D)A view of another person based on first encounter.
E)Expectations of others affects our interactions with them.
Answer: B
Q3) Personality is defined as a relatively stable set of characteristics that influence an individual's behavior.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Attitudes, Emotions, and Ethics
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/43656
Sample Questions
Q1) Direct Experience
A)The emotional component of an attitude.
B)Reflects a person's perceptions and beliefs.
C)A conflict between attitudes and behavior.
D)Acquisition of attitudes through observing others.
E)Acquisition of attitudes derived from personal experience.
Q2) Asking an employee whether he or she would use a new computer software package is an attempt to determine:
A)affect
B)cognition
C)dissonance reduction
D)behavioral intent
Q3) Which of the following is not an instrumental value?
A)helpfulness
B)independence
C)self-respect
D)courage
Q4) What aspects of one's existence and environment shape attitudes?
Q5) Identify several work attitudes and indicate the importance of positive work attitudes.
6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Motivation at Work
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/43657
Sample Questions
Q1) According to Herzberg, which factors are related to job dissatisfaction?
A)motivation factors
B)hygiene factors
C)lower level needs
D)the absence of motivation factors
Q2) According to your text, Management Sciences for Health CEO Jonathon Quick displayed a high need for socialized versus personalized power. He would probably:
A)be an effective leader
B)be disruptive because of his high need for power
C)also score high on individual power
D)be more effective if he scored higher on personalized versus socialized power
Q3) The motivation theory that holds that employee motivation is determined by the belief that a valued outcome will result from effort is called:
A)equity theory
B)goal-setting theory
C)expectancy theory
D)two-factor theory
Q4) Briefly identify and explain two new ideas of motivation.
Q5) What are some of the characteristics of high achievers?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Learning and Performance Management
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/43658
Sample Questions
Q1) MBO
A)Individual who prefers analysis of data and logical explanation of problems.
B)A theory of learning that focuses on observation of others and modeling.
C)Individual who prefers specific empirical data and look for practical applications.
D)Process of specifying desired results.
E)A performance-planning and goal-setting program that focuses on the supervisor-employee relationship.
Q2) Individual (or employee) goal setting should precede organizational goal setting.
A)True
B)False
Q3) Extinction
A)An attempt to weaken a behavior by attaching no consequences.
B)A salary increase.
C)Behavior change induced by either positive or negative consequences.
D)A one-week disciplinary layoff.
E)A change in behavior acquired through knowledge acquisition.
Q4) What are characteristics of effective goals?
Q5) How can schedules of reinforcement be used in the work situation?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Stress and Well-Being at Work
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/43659
Sample Questions
Q1) A secondary prevention method of organizational stress is:
A)job redesign
B)role negotiation
C)goal setting
D)team building
Q2) An employee assistance program is:
A)an individual prevention approach to stress relief or reduction
B)a first level or primary stress prevention approach
C)an organizational approach to stress reduction
D)normally an aftercare program for employee drug abusers
Q3) The psychoanalytic approach to stress most likely includes which of the following personality dimensions?
A)self-monitoring
B)internal/external control
C)self-efficacy
D)self-esteem
Q4) The stress response can activate some bodily systems and cause others to operate at reduced capacity.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Communication
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/43660
Sample Questions
Q1) Which form of communication has high to moderate data capacity and moderate to low information richness?
A)written communication
B)face-to-face communication
C)telephone communication
D)voice mail
Q2) At the core of personal integrity, as displayed by executives is:
A)healthy communication
B)kinesics
C)proxemics
D)nondefensive communication
Q3) Friends typically interact within the:
A)intimate zone
B)personal distance zone
C)social distance zone
D)public distance zone
Q4) Communication styles and channels are very similar for men and women.
A)True
B)False
Q5) Identify the elements of the communication model and provide an example of each.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Work Teams and Groups
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/43661
Sample Questions
Q1) Self-managed teams are broad-based work teams that deal with issues beyond quality.
A)True
B)False
Q2) Communication gatekeepers serve a maintenance role or function within groups.
A)True
B)False
Q3) Dissimilarity tends to increase the creativity in groups and accordingly has positive impacts on groups.
A)True
B)False
Q4) Teams are appropriate where:
A)the knowledge and talent of workers are dispersed across members and require integration
B)tasks are independent and complex
C)tasks are simple and routine
D)knowledge and talent is placed in highly skilled individuals
Q5) Distinguish between and provide examples of task and maintenance functions of groups.
Q6) What factors of a group work situation affect cohesiveness?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Decision Making by Individuals and Groups
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/43662
Sample Questions
Q1) Which of the following is an example of a programmed decision situation?
A)arranging financing for constructing a new $50 million office building
B)reorder of raw materials from an established supplier
C)purchase of a new mainframe computer
D)a firm's purchase consideration of a parts manufacturer
Q2) Nonprogrammed decision
A)A relatively simple problem that can be solved with a standard rule.
B)Logical, systematic problem solving.
C)A solution that is timely and acceptable.
D)An unstructured, unique problem situation that requires a creative solution.
E)The practice of selecting an acceptable, but probably not the best solution.
Q3) Searching for the "right" answer and avoiding problems outside of our own expertise would be considered what type of problem for creativity?
A)mental locks
B)cognitive structure
C)structured thinking
D)inflexible maps
Q4) Problem finding and recognition is an important early step in decision making.
A)True
B)False
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Power and Political Behavior
Available Study Resources on Quizplus for this Chatper
128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43663
Sample Questions
Q1) Utilitarian outcome
A)A good result for the individual and the organization.
B)Equitable allocation of resources.
C)Power used for personal gain.
D)Activities that other groups depend on in order to complete their tasks.
E)Power used to create motivation or accomplish group goals.
Q2) Korda's symbols of power focus on status or:
A)the ability to help others
B)a person's relative standing in a group based on prestige and having other people defer to him or her
C)the access to information
D)position within the hierarchy
Q3) An individual who seems to always have a full calendar and is frequently going to meetings displays _____, according to Korda.
A)top-down power
B)expert power
C)legitimate power
D)time power
Q4) Distinguish between power, authority, and influence.
Q5) What are the major sources of interpersonal power according to French & Raven?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Leadership and Followership
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/43664
Sample Questions
Q1) According to Fiedler's leadership research, high LPC (relationship-oriented) leaders are most successful in situations where:
A)leader-member relations are poor, the task is unstructured, and position power is weak
B)leader-member relations are poor, the task is structured, and position power is strong
C)leader-member relations are good, the task is unstructured, and position power is weak
D)leader-member relations are good, the task is structured, and position power is weak
Q2) Formal leader
A)One who is designated by the organization to lead.
B)Process of being guided and directed in the accomplishment of a task.
C)A leader without authority.
D)A leadership trait.
E)Someone who plans, organizes, and controls the organization.
Q3) Transformational leaders inspire and excite followers to high levels of performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/43665
Sample Questions
Q1) Character Assassination
A)Delaying action or buying time rather than directly solving problem.
B)An example of a neutral third party.
C)Doing nothing.
D)Both parties to a conflict gain.
E)Labeling or discrediting an opponent.
Q2) When a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:
A)interrole conflict
B)intrarole conflict
C)interpersonal conflict
D)person-role conflict
Q3) When one's values conflict with his/her job demands, this is _____ conflict.
A)interrole
B)person-role
C)intrarole
D)interpersonal
Q4) Administrative orbiting is an effective conflict reduction technique.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Jobs and the Design of Work
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/43666
Sample Questions
Q1) Employees may experience technostress when:
A)flextime is used
B)electronic performance monitoring is used
C)job tasks are certain
D)job enrichment is successful
Q2) Scientific management includes all of the following elements except:
A)the integration of management and work such that workers had to exercise self-management
B)differential piece rate payment systems
C)work simplification
D)scientific selection and job placement of workers
Q3) Identify and briefly describe several recently developed alternative work patterns.
Q4) All of the following are important components or approaches to the interdisciplinary approach to job design except:
A)social aspects of the work environment
B)biological aspects of the work environment
C)mechanistic approach
D)motivational approach
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Organizational Design and Structure
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43667
Sample Questions
Q1) As an organization increases differentiation in response to external complexity, it will need to increase efforts to:
A)clarify roles
B)train employees in communication
C)develop teams
D)improve and/or increase integration
Q2) The choice of structure for managing an international business is generally based on choices concerning which set of the following three factors?
A)level of vertical differentiation; level of integration; and degree of formalization, specialization, standardization, and centralization
B)level of integration; level of horizontal differentiation; and degree of formalization, specialization, standardization, and centralization
C)hierarchy, global product, and global divisional
D)level of vertical differentiation; level of horizontal differentiation; and degree of formalization, specialization, standardization, and centralization
Q3) Explain why increasing organizational differentiation requires greater integration.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Organizational Culture
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/43668
Sample Questions
Q1) Managers in an adaptable organizational culture value an orderly, risk adverse management process more highly than leader initiatives.
A)True
B)False
Q2) Anticipatory socialization takes place through:
A)learning interpersonal demands
B)realistic job previews
C)creating role ambiguity
D)performance evaluation
Q3) Rites of passage
A)Visible indications of organizational culture.
B)Executive modeling behavior.
C)A graduation dinner and party.
D)Public ridicule of executive mistakes.
E)A corporate logo or sports team mascot.
Q4) An adaptive organizational culture is one that:
A)changes its environment
B)encourages confidence and risk taking among employees
C)responds to, rather than carefully anticipates, changing needs of customers
D)values an orderly management process more highly then leadership initiatives
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Career Management
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43669
Sample Questions
Q1) Conflicts in the entry into an organization may result in unrealistic expectations on the part of the candidate.
A)True
B)False
Q2) Career management is a lifelong process of learning about self, jobs, and organizations; setting personal career goals; developing strategies for achieving the goals; and revising the goals based on work and life experiences.
A)True
B)False
Q3) The career lattice is an approach that builds competencies by moving individuals vertically through different levels of the organization.
A)True
B)False
Q4) According to the career research of Edgar Schein, career anchors are:
A)objective assessments of one's abilities
B)determined by one's childhood and family background
C)changing as one moves through the four-stage career model
D)self-assessed talents, motives, and values that guide career decisions
Q5) How can a mentor help one's career?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Managing Change
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/43670
Sample Questions
Q1) People resist change for rational reasons.
A)True
B)False
Q2) Diagnosis
A)An initial step in any organization development effort.
B)The change effort.
C)Data-gathering method.
D)A determination of employee skills and competencies that are required.
E)A systematic approach to organizational improvement that applies behavioral science knowledge.
Q3) The contemporary view of change holds that resistance is simply a form of feedback and that feedback can be used productively to manage the change process.
A)True
B)False
Q4) The final step in Lewin's change model is:
A)moving
B)transition
C)change
D)refreezing
To view all questions and flashcards with answers, click on the resource link above. Page 20