Principles of Management Exam Materials
Course Introduction
Principles of Management explores the foundational concepts, theories, and practices that underpin effective management in organizations. This course covers the core functions of planning, organizing, leading, and controlling, while examining key topics such as decision-making, motivation, communication, organizational structure, and change management. Students will analyze real-world case studies to understand how managers coordinate resources, develop strategies, and lead teams to achieve organizational goals in dynamic business environments. The course also highlights ethical considerations and the impact of globalization, technology, and diversity on modern management practices.
Recommended Textbook
Fundamentals of Human Resource Management 1st Edition by Robert N. Lussier
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14 Chapters
1523 Verified Questions
1523 Flashcards
Source URL: https://quizplus.com/study-set/1867
Page 2
Chapter 1: The New Human Resource Management Process
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37261
Sample Questions
Q1) _____________ are an organization's most valuable asset.
A)Materials
B)People
C)Facilities
D)Economic Resources
E)Efficiencies
Answer: B
Q2) Lauren manages teaching employees everything from basic job skills to what they need to know to move up in the organization.Lauren's human resource management specialty is __________.
A)training and development
B)employee relations
C)staffing
D)labor and industrial relations
E)EEO and diversity management
Answer: A
Q3) PHR and SPHR are examples of certifications in the HR field.
A)True
B)False Answer: True
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Chapter 2: Strategy-Driven Human Resource Management
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) On its website, the Acme Global Corporation published a statement of what the various organizational units will do and what each will accomplish to fulfill the organization's vision.This is a ________ statement.
A)strategy
B)mission
C)HR scorecard
D)structure
E)goals
Answer: B
Q2) __________ is the measure of the financial return we receive because of something that we do to invest in our organization or its people.
A)Data Analytics
B)Economic Value Added (EVA)
C)Formalization
D)Complexity
E)Return on Investment (ROI)
Answer: E
Q3) What are the three fundamental components of organizational culture?
Answer: Complexity, formalization, and centralization
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Page 4
Chapter 3: The Legal Environment and Diversity Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Define quid pro quo and hostile environment sexual harassment.
Answer: Quid pro quo harassment occurs when some type of benefit or punishment is made contingent upon the employee submitting to sexual advances.Hostile work environment occurs when someone's behavior at work creates an environment that is sexual in nature and that makes it difficult for someone of a particular sex to work in that environment.
Q2) Two kitchen workers got into an argument about whose turn it was to clean up the work station.The argument escalated into a food fight that cost the restaurant hundreds of dollars in food supplies.The kitchen manager disciplined both workers, giving one a two-day suspension and the other a four-day suspension.The kitchen manager's actions violated the __________ part of the OUCH test.
A)Objective
B)Uniform in Application
C)Consistent in Effect
D)Has Job Relatedness
E)None of the above
Answer: B
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Chapter 4: Matching Employees and Jobs
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) According to the job characteristics model, which of the following is least likely to provide motivation to an employee?
A)When the job requires a significant number of skills
B)When the job requires completing a whole identifiable task
C)When the job has no known impact on either coworkers or customers
D)When the job allows individuals discretion in how to do their work
E)When a person receives information about how well they are performing
Q2) All of the following are disadvantages of using temporary workers except:
A)Temps may not know the job or the culture
B)They generally have lower motivation
C)There can be legal problems associated with the length of employment of temporary workers
D)They are usually less loyal to the organization
E)The company can hire in workers with specific skill sets
Q3) A job specification tells what a person does in a job.
A)True
B)False
Q4) Describe the difference between job descriptions and job specifications.
Q5) Describe the three major tools for motivational job design.
Q6) What are the five core job components of the job characteristics model?
Page 6
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Chapter 5: Recruiting Job Candidates
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Review what both a realistic job preview and a high quality recruiter will bring to the recruiting efforts in a company.Why is the recruiter so important?
Q2) A critical role for HR managers in the recruiting process is determining whether or not the job candidates are ___________ for the job which is open.
A)eligible
B)determined
C)qualified
D)certified
E)appraised
Q3) Discuss the characteristics needed in a capable recruiter.
Q4) In hiring his new assistant, Ryan calculates the ________ by comparing how many applications he received to how many of the applicants were qualified.
A)yield ratio
B)cost per hire
C)time required to hire
D)new hire turnover
E)None of the above
Q5) Describe two of the measures used to measure the effectiveness of recruiting.
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Chapter 6: Selecting New Employees
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/37266
Sample
Questions
Q1) When conducting selection interviews, Benjamin likes to ask a series of yes/no questions such as "If hired, can you arrive at work each day by 8 a.m.?" and "Do you understand the essential functions of the job?" Benjamin is asking _______ questions.
A)structured
B)unstructured
C)open-ended
D)closed-ended
E)traditional
Q2) Concern with introversion vs.extroversion is associated with ______________ fit.
A)ability-job
B)personality-job
C)person-organization
D)personality-ability
E)interest-organization
Q3) Discuss several (at least three) of the types of written testing that are available in the selection process.
Q4) What do the Uniform Guidelines do in relation to employment testing?
Q5) What is the difference between a skills test and a cognitive ability test?
Q6) What are the three main types of "fit" in the selection process?
Page 8
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Chapter 7: Training, Learning, Talent Management, and Development
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37267
Sample Questions
Q1) One Friday, Alexander left work 2 hours early and went to happy hour with friends.He did not tell anyone he was leaving and did not complete his work for the week.On Monday, Alexander was called into his boss' office and given a reprimand.He will now have to check in with the boss when he arrives and when he leaves.What Alexander experienced is _________.
A)positive reinforcement
B)punishment
C)extinction
D)negative reinforcement
E)alternative reinforcement
Q2) Discuss operant conditioning.How can it be used to make training successful?
Q3) Alex is unsure he will be successful in the upcoming management training program.He thinks he might not have the right educational and experiential background to do well in the training.Alex is demonstrating _____________.
A)low self-efficacy
B)high self-efficacy
C)low self-esteem
D)high self-esteem
E)willingness
Page 9
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Chapter 8: Performance Management and Appraisal
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/37268
Sample Questions
Q1) To avoid performance appraisal problems, managers should do all of the following EXCEPT:
A)use multiple raters.
B)let employees determine their initial evaluation grade.
C)give the measure the OUCH and Blanchard tests.
D)train all evaluators.
E)minimize trait-based evaluations whenever possible.
Q2) Performance appraisal describes the process of identifying, measuring, managing, and developing people in an organization.
A)True
B)False
Q3) Nicole is rating her employees on _______ when she assigns them scores on items such as "conscientiousness" and "critical thinking ability."
A)traits
B)behaviors
C)results
D)incidents
E)None of the above
Q4) What is the key difference between BARS and the Graphic Rating Scale?
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Chapter 9: Employee Rights and Labor Relations
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/37269
Sample Questions
Q1) Brianne asked her assistant, Austin, to send the minutes from the last meeting out to all the staff immediately.At the meeting the following day, Brianne's boss yelled at her for not getting the meeting minutes out before the meeting.Brianne is confused because she knew she told Austin to send them out.She storms back to her office and yells at Austin without waiting for an explanation.The discipline of Austin appears to violate the __________ rule for effective discipline.
A)clearly communicate the standards and code of conduct to all employees
B)discipline immediately, but stay calm and get all the necessary facts before you discipline
C)follow the standing plans yourself
D)take consistent, impartial action when the rules are broken
E)discipline in private
Q2) The "Faces Scale" is a very complex satisfaction survey.
A)True
B)False
Q3) When coaching, negative feedback will result in greater improvement in employee performance than positive feedback will.
A)True
B)False
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Page 11
Chapter 10: Compensation Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37270
Sample Questions
Q1) Delayering is the process of combining multiple pay levels into one.
A)True
B)False
Q2) Wage compression widens the pay gap between new and experienced employees.
A)True
B)False
Q3) _______ refers to an organizational philosophy that bases pay on employees' performance in their jobs.
A)Pay for performance
B)Pay for longevity
C)Above-market pay
D)At-market pay
E)Below-market pay
Q4) __________is the process of determining the worth of each position relative to the other positions within the organization.
A)Delayering
B)Job evaluation
C)Expectancy theory
D)Equity theory
E)Compensation
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Chapter 11: Employee Incentives and Benefits
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/37271
Sample Questions
Q1) Identify and describe the main statutory requirements that must be followed if organizations choose to provide health care or retirement plans for their employees.
Q2) Michelle puts $17,500 into her 401(k) retirement plan each year.This type of retirement plan is a ________.
A)defined benefit
B)defined contribution
C)vesting
D)experience
E)high-deductible plan
Q3) With the introduction of an individual incentive program, Caitlin has begun spending an hour each day documenting her employees' outcomes.Which disadvantage of individual incentives does this illustrate?
A)Many jobs have no direct output
B)May motivate undesirable employee behaviors
C)Record-keeping burden is high
D)May not fit organizational culture
E)None of the above
Q4) List the organization's options when providing flexible benefit plans to employees.
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13
Chapter 12: Protecting and Expanding Organizational Reach
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) What are some of the signs of potential violence between employees?
Q2) Company representatives are not allowed to accompany inspectors as they go through their site visit.
A)True
B)False
Q3) Repetitive stress injuries like rotator cuff syndrome, tennis elbow, and carpet layer's knee cost the organization money in the form of ____________________.
A)overtime
B)unemployment claims
C)lost productivity and workers' compensation claims
D)negligent hires
E)None of the above
Q4) Stress can lead to overeating or compulsive dieting.
A)True
B)False
Q5) What is stress? Is stress bad? Why or why not? What causes it and how can the individual mitigate stress?
14
Q6) Briefly describe what OSHA does in a worksite inspection.
Q7) Describe ways in which organizations can make the workplace safer for employees.
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Chapter 13: Organizational Ethics, Sustainability, and Social Responsibility
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/37273
Sample Questions
Q1) Poor performance may encourage some to pursue unethical behavior.
A)True
B)False
Q2) ________ corporate social responsibility is the highest level of CSR and is called "good corporate citizenship."
A)Legal
B)Ethical
C)Benevolent
D)Social
Q3) Ethics is a reflection on what constitutes right and wrong and a reflection on morality.
A)True
B)False
Q4) What are the three levels of personal moral development?
Q5) As ethics becomes a more and more popular topic in both classrooms and companies, how do you see a company's social responsibility impacting your employment decisions in the future?
Q6) Obligation is a right to give orders.
A)True
B)False Page 15
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Page 16
Chapter 14: Global Issues for Human Resource Managers
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/37274
Sample Questions
Q1) Compensating your global workforce includes all of the following except:
A)pay
B)incentives
C)promotions
D)benefits
E)equalization
Q2) According to Hofstede's Model of National Culture, cultures high on________ value performance/winning, competition, and success.
A)assertiveness
B)power-distance
C)individualism
D)collectivism
E)nurturing
Q3) What percentage of international assignments fail mainly due to the inability to adapt to cultural differences?
A)75 percent
B)50 percent
C)33 percent
D)10 percent
E)22 percent
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