Principles of Management Exam Materials
Course Introduction
Principles of Management introduces the fundamental concepts, theories, and practices of management within organizations. The course covers key managerial functions such as planning, organizing, leading, and controlling, and examines how managers use these principles to achieve organizational goals effectively and efficiently. Students explore topics including decision-making, motivation, leadership, communication, organizational structure, and the impact of the external environment on management practices. Through real-world examples and case studies, the course develops an understanding of the challenges and responsibilities faced by managers in todays dynamic business environment.
Recommended Textbook Management A Focus on Leaders 2nd Edition by
Annie McKee
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16 Chapters
1455 Verified Questions
1455 Flashcards
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Page 2
Chapter 1: Managing and Leading Today: The New Rules
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) A co-worker has a great idea for a filing system that could save your organization a lot of time and effort.She is reluctant to tell anyone about the idea because,as she says,she does not hold a position of authority or leadership.What would you tell her?
Answer: Sample response: I would tell her that she is thinking in an old-fashioned and outmoded way.An employee no longer needs to reach a position of authority or leadership to lead.Leadership is for all employees now.If a person has a good idea,that idea should be heard,no matter what position the person holds in the organization.
Q2) Which of the following is NOT considered part of the HR department's employee development role?
A) cross-training
B) tuition reimbursement
C) seminars
D) flex-time
Answer: D
Q3) In today's business world,you are either a leader or a manager,but not both.
A)True
B)False
Answer: False
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Chapter 2: The Leadership Imperative
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Several supervisors at a metals fabrication plant have told workers that if they don't increase production,they will lose their holiday bonuses and vacation days.What kind of power are the supervisors attempting to use?
A) referent power
B) coercive power
C) information power
D) expert power
Answer: B
Q2) What does Jim Hightower's statement,"even a dead fish can go with the flow," mean to you?
Answer: Sample response: Hightower was trying to point out the fact that conformity is,in a sense,a form of not being alive.People who blindly go along with a bad situation are failing to be fully alive.They are less than alive because they don't have the courage to speak out about a wrong or an injustice.
Q3) Social and emotional intelligence are at the center of the four HR leadership roles.
A)True
B)False
Answer: True
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4
Chapter 3: Motivation and Meaning
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Sample Questions
Q1) In equity theory,a referent for a given individual can be ________.
A) a fellow worker only
B) a fellow worker or a group
C) a fellow worker or the individual himself or herself
D) a fellow worker, a group, or the individual himself or herself
Answer: D
Q2) Suppose you are stuck in a job for the next year that is fairly interesting,but you feel that you are not well-suited to the work.Which strategy would be best to follow?
A) Re-adjust your psychological attitude toward the job. Teach yourself to enjoy your work to the maximum. Remind yourself that in a year you will be free.
B) Do your job, but remember to tell your manager on a daily basis that you are not well-suited for it. Then perhaps you can get transferred.
C) Try not to get sucked into liking the job. Once you "surrender" you may find yourself stuck with this job permanently.
D) Threaten to quit unless a better position is found for you. If your boss calls your bluff, back off.
Answer: A
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Page 5
Chapter 4: Communication: The Key to Resonant
Relationships
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Which form of communication is generally the leanest?
A) face-to-face
B) audio only
C) written
D) video
Q2) Literal or near literal translations always work from one culture to another.
A)True
B)False
Q3) Men use communication to define their status,while women use communication to assert their independence.
A)True
B)False
Q4) HR departments are often responsible for keeping managers informed about employee morale.
A)True
B)False
Q5) British and American sign language is almost identical.
A)True
B)False
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Chapter 5: Planning and Strategy: Bringing the Vision to Life
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) A chain of Chinese food restaurants is exploring a vertical integration strategy.Which of the following would the planning team be LEAST interested in?
A) an organic tofu manufacturer
B) a restaurant reservation mobile app developer
C) an industrial stove manufacturer
D) an oolong tea plantation
Q2) Which statement is TRUE?
A) As long as an organization sticks to its goals and metrics, it doesn't need a strong vision.
B) As long as an organization has a strong vision, it doesn't need goals and metrics.
C) If an organization has a strong vision, it doesn't need a meaningful mission.
D) An organization needs both a strong vision and adherence to goals and metrics.
Q3) In general,a vision statement is ________.
A) more informative
B) aspirational and inspirational
C) less inspirational but more action step oriented
D) very specific with numbers and percentages
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Chapter 6: The Human Side of Planning: Decision Making and Critical Thinking
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Sample Questions
Q1) Martin wrote a screenplay and wants to pitch it to production companies.The Hollywood Creative Directory lists over 400 companies.Martin wants to find the best targets for his script,but he doesn't have time to research that many companies.What will likely affect his decision-making process?
A) the 80/20 rule
B) bounded rationality
C) recognition of assumptions
D) anchoring bias
Q2) Stereotypes can facilitate easy decisions about how to behave if they are based on accurate and non-harmful assumptions.
A)True
B)False
Q3) A chess player typically relies on which kind of decision making when considering a chess move?
A) logical only
B) intuitive only
C) both logical and intuitive
D) neither logical and intuitive
Q4) Why is assimilation considered harmful in some situations?
Page 8
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Chapter 7: Change: a Focus on Adaptability and Resiliency
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Sample Questions
Q1) Which group enjoys the highest average earning across occupations working full-time in the United States?
A) Asian Americans
B) Whites
C) Latinos
D) African Americans
Q2) Which statement is TRUE about women's earnings?
A) Women generally earn more money than men.
B) Asian women generally earn more money than Asian men.
C) Women generally earn about the same amount of money as men.
D) Women generally earn less money than men.
Q3) You own a 2000-acre farm that grows cabbage.As public tastes change,you think that demand for the vegetable will drop.You could convert the farm to broccoli,but you saw an article about a new method for processing fast-growing grasses into biofuels.You believe this might be an opportunity to get in on the ground floor of something big.Explain this situation using the Nadler and Tushman model,and describe which approach you would employ and why.
Q4) Describe the Gestalt cycle,and explain how "analysis paralysis" occurs.
Q5) Explain how emotions can hijack our brain during times of change.
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Chapter 8: Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship
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Sample Questions
Q1) A good friend is having relationship problems.When you coach and counsel her,which of the following are you using?
A) You are intentionally trying to help, so your processing mode is deliberate. You are using emotional insight, so your knowledge domain is emotional.
B) Your help is intentional but unplanned, so your processing mode is spontaneous. You are using emotional insight, so your knowledge domain is emotional.
C) You are intentionally trying to help, so your processing mode is deliberate. You are using logic to enhance your emotional insight, so your knowledge domain is cognitive.
D) Your help is intentional but unplanned, so your processing mode is spontaneous. You are using logic to enhance your emotional insight, so your knowledge domain is cognitive.
Q2) You have a new job as vice-president of development at a camera company.Do you work in a hypercompetitive industry? What will you do to ensure the company's success?
Q3) Explain the importance of a break-even point for a small business.
Q4) What is the myth that involves divergent thinking and creativity? Explain your view of the controversy.
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Page 10
Chapter 9: Organizing for a Complex World: Structure and Design
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Sample Questions
Q1) Betty is attending a one-day retreat with her company's management team.The group is exploring questions such as "How do our values affect our actions?" and "Do we have a clear,shared sense of purpose?" What would be a good name for this retreat?
A) Is Our Company a Well-Oiled Machine?
B) Organizational Culture Examined
C) We Work in a Living Organism
D) Where Is Your (Company) Brain?
Q2) Decentralized decision making tends to be slower than centralized decision making. A)True
B)False
Q3) Olivia is a salesperson in a huge downtown department store.This role doesn't have much status in the organization.How can Olivia take on more power in her current circumstances?
Q4) An organic organization is characterized by a high level of ________.
A) formality
B) routine job functions
C) specialization
D) flexibility
Page 11
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Chapter 10: Teams and Teambuilding
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98 Verified Questions
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Sample Questions
Q1) Midori is concerned that the members of her project team will easily lapse into conformity.To avoid this problem,she assigns Sammy to the team to question the group's decisions and offer contrasting opinions.What is Sammy's role in the team?
A) diverger
B) devil's advocate
C) assimilator
D) referent observer
Q2) Which of the following is NOT one of the leadership styles studied by Karl Lewin?
A) democratic
B) dynamic
C) laissez-faire
D) autocratic
Q3) Which of the following is a good example of a member of a pro football team with high informal social status?
A) a player on the team for eight years has been named captain
B) a member of the team who is married to the coach's daughter
C) an all-star player who has been with the team only two years
D) the team quarterback who calls all of the team's plays
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Chapter 11: Working in a Virtual World: Technology As a Way of Life
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Sample Questions
Q1) A coworker complains that she is plagued by information overload.What do you suggest that she do?
Q2) Craigslist is an example of a wiki.
A)True
B)False
Q3) Leading and working in virtual teams can be challenging.What steps would you take to build constructive accountability in a virtual team?
Q4) Cathy wants to create a business called Mirror-Mirror where consumers rate hair and makeup products online.The company will derive revenue primarily from advertising on the site.What functional model of virtual organizations does Mirror-Mirror fit?
A) auction site
B) business portal
C) traffic control site
D) destination site
Q5) Modern ICTs have enabled developing countries to "leapfrog" traditional economic development pathways followed by countries in the past.Give an example of how this works.
Page 13
Q6) What are some of the advantages of cloud technology in the business world?
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Chapter 12: Organizational Controls: People, processes, quality, and Results
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Sample Questions
Q1) The first step in the control process is to compare performance to established standards and metrics.
A)True
B)False
Q2) Which kind of accounting control provides a snapshot of an organization's assets and liabilities at a given time?
A) budget
B) cash flow analysis
C) profit and loss statement
D) balance sheet
Q3) What are the primary goals of Six Sigma?
A) reduce costs and increase profits
B) reduce costs and improve customer relationships
C) increase profits and empower employees
D) increase sustainability and increase profits
Q4) One of Frederick W.Taylor's key ideas was to ________.
A) break down work tasks into discrete actions
B) consider work tasks as a whole rather than as discrete actions
C) focus on the skill of the worker
D) make sure that workers got adequate breaks from their labor
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Chapter 13: Culture: Its Powerful
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Sample Questions
Q1) Americans from different regions of the country are most likely to be members of
A) a different culture
B) a different subculture
C) the same subculture but different cultures
D) a subculture but not a culture
Q2) Dynamic inquiry was developed to avoid the "find what you look for" approach of most surveys.
A)True
B)False
Q3) To change the culture at his resort spa,Yuri concludes that the organization should "slow down to speed up." Which of the following actions might support this statement?
A) making employees take longer breaks
B) emphasizing "push" strategies for change
C) decreasing the frequency of employee development programs
D) conducting detailed assessments such as a dynamic inquiry
Q4) What is a key difference between attitudes and norms? Give an example of each to support your answer.
Q5) What is a more? Are they always moral? Give an example to explain your answer.
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Chapter 14: Globalization: Managing Effectively in a Global Economic Environment
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Sample Questions
Q1) Why is China likely to be a country of "lonely men" in the near future?
A) Chinese women often become Buddhist nuns and are not eligible for marriage.
B) Chinese men are forbidden from getting married unless they have a considerable amount of money for a dowry.
C) Only upper class Chinese men are allowed to marry.
D) Chinese families are limited to only one child, and there is a shortage of women in the country for men to marry.
Q2) Your company branch is located in a foreign country.You are having difficulty getting operating permits and licenses.A native coworker suggests that you pay bribes to local officials; a practice that is not legal in the country but is common custom in the culture.Should you take this advice? Explain.
Q3) When working in a global environment,it is important to keep in mind that
A) values inform us what not to do
B) ethics propel us toward achievements
C) ethics function as an informal legal code
D) ethics are not connected to consequences
Q4) What did economist Amartya Sen mean when he said that the Berlin Wall prevented our view of a global future?
Page 16
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Chapter 15: Sustainability and Corporate Social Responsibility: Ensuring the Future
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Sample Questions
Q1) Discuss the pros and cons of hydraulic fracturing or "fracking." Do you support this practice? Explain your reasoning.
Q2) The ________ approach to corporate social responsibility complies with legal requirements in a minimal way.
A) defensive
B) obstructionist
C) proactive
D) accommodative
Q3) According to the United Nations model of sustainability,activities that are both economically sustainable and socially sustainable are considered ________.
A) bearable
B) viable
C) equitable
D) affordable
Q4) Considering the scope of impacts a business has on communities demonstrates the stakeholder dimension of corporate social responsibility.
A)True
B)False
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Chapter 16: Managing and Leading for Tomorrow
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Sample Questions
Q1) Chade-Meng Tan of Google thinks that a good leader should know that he or she needs other people.
A)True
B)False
Q2) According to Boyatzis,the final stage of intentional change focuses on ________.
A) total re-creation of who you are
B) becoming egoless
C) experimenting
D) performing exercises for reconstruction
Q3) Google's Chade-Meng Tan would say that,first and foremost,good leaders need to be ________.
A) smart
B) careful
C) efficient
D) happy
Q4) A great leader,according to Chade-Meng Tan,is someone who is able to "get things done."
A)True
B)False
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