Principles of Management Exam Bank
Course Introduction
Principles of Management introduces students to the foundational concepts and practices essential for effective management within organizations. The course explores the core functions of management planning, organizing, leading, and controlling while examining key theories, decision-making processes, organizational structures, and the role of managers in achieving organizational goals. Emphasis is placed on developing critical thinking, problem-solving, and communication skills through real-world case studies, group discussions, and practical exercises. By the end of the course, students gain a comprehensive understanding of how ethical, social, and global considerations influence contemporary management practices.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
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Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/22413
Sample Questions
Q1) The text defines organizations as "socially unstructured units of authority."
A)True
B)False
Answer: False
Q2) ________ is a critical managerial activity for moving up the ranks of the organization quickly.
Answer: Networking
Q3) If a kind of organizational behaviour can be predicted,then we must be able to explain why it occurs.
A)True
B)False
Answer: False
Q4) Canada's top CEOs believe that retaining employees has become their number one priority.
A)True
B)False
Answer: True
Q5) The direct cost of absenteeism due to high ________ is approximately $3-5 billion per year.
Answer: work-life conflict
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
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Sample Questions
Q1) Persistent learning is best achieved through A)partial, delayed reinforcement.
B)continuous, immediate reinforcement.
C)partial, immediate reinforcement.
D)continuous, delayed reinforcement.
E)punishment.
Answer: A
Q2) Negative reinforcers increase the probability of a behaviour occurring.
A)True
B)False
Answer: True
Q3) Behaviour learned under delayed partial reinforcement will be learned slowly but it will also be ________.
Answer: persistent
Q4) Intrapersonal skills are skills such as problem solving,critical thinking,learning about alternative work processes,and risk taking.
A)True
B)False
Answer: True
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Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
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Sample Questions
Q1) ________ is not related to task performance or creativity.
Answer: Age
Q2) The fundamental attribution error occurs when we blame others for our failures and take credit for our successes.
A)True
B)False
Answer: False
Q3) I love sports and I am very good at hockey and baseball.I also really love food and my friends say that I am a great cook.These things all contribute to my ________.
Answer: personal identity
Q4) ________ bias can overcome the tendency for actors to attribute their behaviour to situational factors.
Answer: Self-serving
Q5) Canada's financial services sector ranks first in the world in terms of the percentage of women in executive positions.
A)True
B)False
Answer: False
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Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
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Sample Questions
Q1) Cultural intelligence refers to the capability to function and manage well in culturally diverse environments.
A)True
B)False
Q2) People who experience interactional unfairness are most likely dissatisfied with the ________.
Q3) You have a friend who has become very dissatisfied with his job.In response to this,he is most likely to first reduce his ________.
Q4) A growing body of evidence has established that employee job satisfaction is translated into ________ satisfaction.
Q5) Mika has just interviewed a job applicant for a position in her organization.She asked the applicant what the most important thing to him/her was.The answer was money.What can we conclude about the job applicant?
A)The applicant is a baby boomer.
B)The applicant is a traditionalist.
C)The applicant is a boomer or Gen X.
D)The applicant is a Gen X or Gen Y.
E)The applicant is a boomer or Gen Y.
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
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Sample Questions
Q1) As a manager,you need to evaluate the performance of your employees.Stan seems to be working hard because he wants to get a pay raise.Sue seems to work hard because she finds her work interesting and fun.What can you say about each of these employees?
A)Stan's motivation is controlled and Sue's motivation is controlled.
B)Stan's motivation is autonomous and Sue's motivation is autonomous.
C)Stan's motivation is controlled and Sue's motivation is autonomous.
D)Stan's motivation is autonomous and Sue's motivation is controlled.
E)Stan's motivation is extrinsic and Sue's motivation is controlled.
Q2) When motivation is ________,individuals feel they have no choice and they have to engage in a task.
Q3) After a few weeks on the job,you feel that your motivation is ________ because the work is interesting and fun.
Q4) The goal setting study conducted at Weyerhaeuser Company involved drivers participating in goal setting.
A)True
B)False
Q5) If you have just started a new job and must perform a complex task,then your boss should set a specific high ________ goal.
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Chapter 6: Motivation in Practice
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246 Verified Questions
246 Flashcards
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Sample Questions
Q1) Whole Foods has an ________ book policy when it comes to pay secrecy.
Q2) As the size of the team ________,the relationship between any individual's productivity and his or her pay ________.
A)increases; increases B)decreases; decreases; C)increases; decreases
D)decreases; will approach zero E)increases; becomes stable
Q3) Financial incentives and pay-for-performance have no effect on turnover.
A)True
B)False
Q4) When an organization faces a slow-down in business activity,there may be a reduction in the number of hours employees work in order to avoid layoffs.This is called A)reduction contingency.
B)job contingency.
C)work sharing.
D)work sustainability.
E)layoff avoidance.
Q5) ________ characteristics refer to the context within which work is performed.
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
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Sample Questions
Q1) Work groups that bring people with different functional specialties together to better invent,design,or deliver a product or service are called
A)self-managed teams.
B)virtual teams.
C)task forces.
D)cross-functional teams.
E)formal teams.
Q2) All of the following are frequent outcomes of role ambiguity EXCEPT A)absenteeism.
B)job stress.
C)dissatisfaction.
D)reduced organizational commitment.
E)intentions to quit.
Q3) Virtual teams are often cross-functional in nature.
A)True
B)False
Q4) The most important function that norms serve is to increase group cohesiveness.
A)True
B)False
Q5) By definition,a group has at least ________ members.
Page 9
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
248 Flashcards
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Sample Questions
Q1) Google Canada is a good example of the benefits of a strong culture in terms of coordination.
A)True
B)False
Q2) What socialization tactic involves a fixed sequence of steps leading to the assumption of the role?
A)Fixed
B)Serial
C)Sequential
D)Collective
E)Formal
Q3) There are generally three kinds of fit that are important for socialization.
A)True
B)False
Q4) What kinds of fit are important for socialization?
A)PJ fit, PO fit, PE fit
B)PJ fit, PG fit, PE fit
C)PO fit, PG fit, PE fit
D)PJ fit, PO fit, PG fit
E)PO fit and PG fit
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
Source URL: https://quizplus.com/quiz/22421
Sample Questions
Q1) In the Vroom and Jago decision tree,letting the group decide with the leader's guidance is a(n)________ style.
Q2) Research on gender differences in perceptions of leadership effectiveness found that men are perceived as more effective when the ratings of effectiveness are made by their peers and bosses.
A)True
B)False
Q3) Contingent leader reward behaviour is positively related to employees' perceptions,attitudes,and behaviour,while contingent leader punishment behaviour is negatively related.
A)True
B)False
Q4) One of the most powerful strategies for developing global leaders is formal training programs.
A)True
B)False
Q5) In Fiedler's Contingency Theory of leadership,the variable upon which leadership style is contingent is ________.
Q6) With empowering leadership,employees experience a state of ________ empowerment.
Page 11
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Chapter 10: Communication
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270 Verified Questions
270 Flashcards
Source URL: https://quizplus.com/quiz/22422
Sample Questions
Q1) An employee hotline generally
A)is a means of downward communication.
B)uses the richest communication medium available.
C)is a form of non-verbal communication.
D)replaces an employee suggestion system.
E)replaces the 360 degree feedback system.
Q2) Which of the following contributes to a positive climate for voice?
A)Direct supervisors
B)Teammates
C)Direct supervisors and teammates
D)Higher level managers
E)Direct supervisors and higher level managers
Q3) Which group has the lowest context culture?
A)Japanese
B)Swiss
C)Egyptian
D)Chinese
E)Australian
Q4) ________ refers to "speaking up."
Q5) To some extent,________ has become the default language of global business.
Page 12
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Chapter 11: Decision Making
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240 Verified Questions
240 Flashcards
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Sample Questions
Q1) Permanently lost resources that often enter inappropriately into subsequent decision making are called ________.
Q2) What sources of evidence are most useful for identifying a problem and when developing,choosing,and implementing solutions?
A)Scientific research
B)Company data
C)Hard data
D)Expert and professional judgment
E)Big data
Q3) Crowdsourcing can be used to
A)identify the problem and search for relevant information.
B)identify the problem and develop alternative solutions to a problem.
C)search for relevant information and develop alternative solutions to a problem.
D)develop alternative solutions to a problem and choose the best solution.
E)develop and evaluate alternative solutions to a problem.
Q4) Tendencies to acquire and process information in an error-prone way are known as ________.
Q5) Crowdsourcing is best employed when in-house ________ is lacking.
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
Source URL: https://quizplus.com/quiz/22424
Sample Questions
Q1) When it comes to the use of influence tactics,someone with coercive power might gravitate towards
A)assertiveness.
B)ingratiation.
C)rationality.
D)exchange.
E)upward appeal.
Q2) A manager with a high need for personal power
A)will be the most effective manager.
B)will avoid using organizational politics.
C)will avoid using that power to influence others.
D)will use their power for personal gain.
E)will not be concerned with status symbols.
Q3) Political skill is positively related to job performance.
A)True
B)False
Q4) The relationship between networking activities and career success only applies to ________.
Q5) To gain power in an organization one's activities should be extraordinary,relevant,and ________.
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Chapter 13: Conflict and Stress
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315 Verified Questions
315 Flashcards
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Sample Questions
Q1) Which of the following is targeted directly at the stressor itself?
A)Physiological reactions
B)Defence mechanisms
C)Social support
D)Problem solving
E)Work/life programs
Q2) What is cyberbullying and what are the different forms it can take?
Q3) The abuse from cyberbullying can extend into the non-work domain.
A)True
B)False
Q4) What occupations tend to provoke the most work-family conflict?
A)Those that require a high degree of autonomy
B)Those that require a high degree of leadership
C)Those that require a high degree of teamwork
D)Those that have poor job design
E)Those that have poor working conditions
Q5) Burnout is an example of a stressor.
A)True
B)False
Q6) Describe some common defence mechanisms and give an example of each.
Page 15
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Chapter 14: Organizational Structure
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287 Verified Questions
287 Flashcards
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Sample Questions
Q1) While task forces are temporary fixtures,integrators are permanent fixtures.
A)True
B)False
Q2) What is meant by the "external environment"? Provide some examples of how it can influence organizations.
Q3) The tendency for managers in separate functions or departments to differ in terms of goals,time spans,and interpersonal styles is called ________.
Q4) The word "ambidextrous" means equally capable of using both hands and feet.
A)True
B)False
Q5) In general,bigger organizations are less centralized than smaller organizations. A)True
B)False
Q6) The extent of vertical division of labour affects how flat an organization is. A)True
B)False
Q7) Organizations often use vertical integration to reduce ________ dependence.
Q8) The most common way of achieving legitimacy is to imitate management practices that other firms have ________.
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
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Sample Questions
Q1) Research into OD efforts
A)shows that quality circles are invariably successful.
B)is among the most rigorous research in organizational behaviour.
C)shows that many have a positive impact on productivity.
D)occurs in almost every OD intervention.
E)suggests that OD works better for blue collar workers than managers.
Q2) Extrinsic rewards that are clearly tied to creativity increase creative behaviour,especially when accompanied by autonomy and feedback.
A)True
B)False
Q3) Which of the following best represents reasons for the knowing-doing gap?
A)Rewards for short-term talk and internal competition
B)Rewards for short-term talk and punishment for action
C)Poor education and lack of feedback
D)Poor education and rewards for short-term talk
E)Lack of experience and internal competition
Q4) Innovative ideas can be extracted from the external environment by holding design competitions and/or using ________ to broadcast design problems to a large audience of potential innovators.
Page 17
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